Trusted Agent profile · Cardiff
★★★★★
1,121 reviews across 3 platforms
102 Albany Road, Cardiff, CF24 3RT
Part of Darlows, see every office.
Darlows's office in Cardiff, at 102 Albany Road, is rated 4.5 out of 5 across 1,121 reviews on three platforms, including 776 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Darlows hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cardiff.
The Trusted Agent 2026 results for Darlows, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
5/5
GoogleI've recently had difficult tenants at my property. Sophie is the property manager looking after the logistics for getting my new tenants moved in. In all my dealings with her she always comes across as professional and eager to help.
Thank you for the review, it really means a lot. I am always more than happy to assist if you need anything in the feature. Sophie @ Cardiff Property Management
5/5
GoogleI would highly recommend Darlows if you are looking to purchase a property. They are excellent and specially Sean Cooper who showed us few properties in Cardiff matching what we are looking for. Sean was very kind, polite and professional.
Good Morning Alexander, Thank you for taking the time to share your thoughts on the service received by Sean Cooper.
5/5
TrustpilotDarlows Albany Road Cardiff - Tristram Hall
Tristram Hall was the estate agent that dealt with my Daughters tenancy, from Darlows Albany Road Cardiff. He is an absolute credit to Darlows. He was a pleasure to deal with. Professional , polite , efficient, knowledgeable, and excellent communication from start to finish. He went the extra mile to expedite the property completion . He worked extremely hard to make this happen. I would highly recommend him . Thank you so much Tristram your support and service was outstanding, and very much appreciated by myself and my Daughter .
1/5
TrustpilotAvoid the Darlows Property Management Service - save yourself the hassle
Darlows Cardiff property management service is shocking, please if you are reading this review use any other property management service. I have had problems with Darlows letting two of my properties over the past 18 months. The PM service never replies to emails, and never returns calls (no-one is ever on-site to answer so they do not call back once you have left a voicemail). On one tenancy renewal, they signed a contract on my behalf for 6 months, instead of the agreed 12 months. On another occasion, they didn't have any of the paperwork ready when new tenants and I stood outside the property for hours. They released, though they had been provided all the information by the tenant, and myself, they had not checked a single thing so had to go through that (think that took 5 hours...). Every time another issue arises they have an excuse. I have finally paid them off to break the contract for rent collection services (over £1,000) and now they are sending my tenants letters saying they are late on rent and refusing to provide an invoice for the payment made to break the contract. Both the tenants and I have been trying to get in touch with them about this for the past month (the first email was sent on the 2 March 2023).If I sound exasperated in this review it is because I am. I have left it this long hoping I would get a response and could close this matter, however it seems Darlows only replies when reviews are posted (looking at previous reviews). I honestly do not understand how a company can keep functioning with constant mistakes, as well as disgustingly poor customer service. Please avoid if you are looking to rent your home!To the Darlows team member reading this, please come back to my tenant and I's numerous emails so this matter/ contract can be brought to a close.
Hi Gabriella, we are really sorry that you feel this way about the service. Please forward any outstanding queries to victoria.hart@haart.co.uk.
5/5
TrustpilotI had a great experience
I had a great experience. While many agencies said they would call me and then never got back in touch, Krystle Davies, an agent from Darlows, not only showed me a house on the same day but also helped me find exactly the home I wanted, being friendly, patient, helpful, and competent. I highly recommend the agency and this agent in particular!
5/5
TrustpilotExcellent service and really good at…
Excellent service and really good at getting back to us with any queries we had.Jess was very thorough and explained the process throughout, I’d thoroughly recommend darlows and would pass on Jess,s name as a contact.
Hi,Thank you for taking the time to leave us a great review about your experience with us!
5/5
TrustpilotExtension of Occupation Contract
I am a landlord and Lily Watts has done a fine job in getting the occupation contract extended. I would like to say Thank you for your hard work
5/5
TrustpilotEfficient and prompt support.
Lauren was so helpful and efficient today when I was thinking about different kinds of tenant contracts. She contacted the tenant and got back to me promptly which enabled me to make an informed decision. Great work.
Hi,Thank you for taking the time to leave us a great review about your experience with us!
5/5
GoogleFantastic customer service from Lily Watts, in the Cardiff branch. Lovely young lady, extremely polite and professional. I look forward to dealing with her in the future.
5/5
GoogleA big thank you to Hannah and Connor! They both delivered excellent service and went above and beyond during my purchase. Very efficient team, I would highly recommend them.
Hi Dylan, Thank you for your review. We are so pleased you are happy with the service provided to you during the purchase of your first home. Wishing you all the best.
5/5
GooglePolite, professional and friendly, Lauren Keirle has been a pleasure to work with and have her manage any queries that I have had. I know should I have any concerns in the future, I will be in good hands.
I really appreciate you leaving me a review. I am always more than happy to assist if you need anything in the feature. Lauren @ Cardiff Property Management
2/5
TrustpilotNew House
Hi I am very angry about the call back I received regarding my enquiry about viewing the property below.What I plan to do with my properties has no bearing on my ability to purchase a propertyI am offended that you based your assumptions on my postcode and assume I am what? Wasting your time?Nothing in here says that I need to prove I can purchase the property before being able to view a property, it does state I should be offered a Virtual Viewing where possible and arrange a viewing in advancedThis is what I was trying to do before I was questioned about my finances. I am in shocked you had the audacity to ask me to provide proof of a pre-approved mortgage.There was one assumption you did get right my inability to work with in the future, good luck finding the type of customers you are looking and that they come from the types of areas you prefer
5/5
GoogleLily she’s professional and very helpful.
thank you for taking the time to leave Lily a review. It is great to see the team were helpful and professional. We are always happy to help @ property management
1/5
TrustpilotUseless
I contacted Darlows pontypridd re a property advertised by them as For Sale.It isn't on their website, rightmove or any others that I could find online, so I used the Chat facility on their Web page.Apparently, despite all the other properties that are advertised with them on open public pages they were unable to provide any details at all due to GDPR rules 🤣🤣🤣 Best advice to any potential sellers will be to use a different estate agent.(Note, the person I 'spoke to' was helpful, polite etc. This comment is not a reflection on them)
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@darlows.co.uk with details and we will pass to the relevant team to investigate for you.Thank you
5/5
GoogleJust had an offer accepted. Thanks to Sarah for her initiative in taking me on an unplanned visit to a place which had just come back onto the market, and which she thought would suit. She was right! Hope everything else goes smoothly now - so far, so good!
Dear Mr Bush , Thank so very much for your positive review. We very much appreciate it!!
5/5
GoogleJodie Thomas at Darlows at Darlows in Albany Road has been amazing selling two properties for us. She has taken care of us, sought the best deal relentlessly and has been lovely, helpful, kind and super professional all the way through the process. I can’t recommend her highly enough.
Dear Mr Evans, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property.
5/5
GoogleRaphael has been excellent. He took us round the property answered all our questions. Very pleasant gentleman.
Hi Treasure, thank you for your kind words. It was a pleasure to show you around the house. Thanks Raphael
5/5
TrustpilotHollie was very professional when i…
Hollie was very professional when i spoke to her on the phone twice now. Very helpful and the service they provide is quick so far.
4/5
TrustpilotHolly was very nice on the phone and…
Holly was very nice on the phone and listened to what my requirements were
5/5
GoogleWe’ve had a few viewing with Darlows and they’ve been great, we’ve had an offer accepted on a property and Connor from the Roath Branch has been brilliant
Hi Yan, Thank you for leaving such a kind review for Connor.
5/5
GooglePerfect service. Leanne was helpful, quick at responding and catered to any needs and questions we had. Could not have asked for a better service. Very big thank you to Leanne and Darlows estate agents.PositiveResponsiveness, Quality, Professionalism, Value
Good Morning Corrie, Thank you for taking the time to leave this review for Leanne in our lettings team. I hope we can continue this service for you. Have a great day! Kind Regards - Darlows Lettings Albany Road
4/5
GoogleHaving tried several other estate agents in the area, Darlows proved to be the only one who stuck to what they promised they would do regarding the sale of the property. Professional and courteous throughout, especially Donna who handled the sale, id highly recommended.
Hi Christopher, thank you for taking the time to leave us a review. It was a pleasure assisting you with your sale, take care. :-)
5/5
GoogleAfter previously having some issues, Lauren has been super helpful, tolerant of my stress and addressed my concerns. Thanks!
Thank you for your kind review for Lauren. I am glad you are happy with her service. Thanks, Cardiff Property Management.
5/5
GoogleCommunication was good. Always someone to contact and messages would be left if a given person was out of the office. Emails were always responded to. Much of the administration is done on line - can take a while to get around if one is not familiar with the jargon. Posting documents using PDF can be fiddly if one can't readily convert scans to PDF documents. The inventory was thorough and professional - Sam who took the inventory was very helpful and knowledgeable about the market and requirements. Darlows were clear and gave sound advice as to the current expectations of the market and what would be required to make the property highly 'lettable'. All costs involved were clearly upfront.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Darlows, Cardiff won Platinum.
Tell us what you need and we'll put you in touch. Darlows hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cardiff.
