Darlows Cardiff reviews

★★★★★ 5/5

Google

Raphael was amazing. He was on time, professional and incredibly helpful. Absolutely amazing!

Britt · 13 March 2024

★★★★★ 2/5

Trustpilot

Poor communication and not remotely proactive

About a grand more expensive commission-wise than more personable estate agents in the area. Best hope that they sell your house within a couple of weeks or else they completely lose interest and move on to newer properties. Poor communication all the while and broken promises in regards to better advertising the property. Have since sold the house with a more competent estate agent within two weeks of it going back on the market.

Anon · 19 April 2023

★★★★★ 1/5

Trustpilot

UNPROFESSONAL & DISORGANISED AMATEURS

AVOID IF YOU CAN!!Contacted via Rightmove to make 2 property sales viewings with Albany Road Cardiff branch. Two apartments in the same block both confusingly listed in different ways on Rightmove with different addresses.! Both myself and my partner took time off work to meet the sales agent . Nobody turned up from Darlows for either viewing.. …Contacted Darlows’s office but put through to emergency number overflow I was told there was no record of the bookings even though I was addressed by name. And there was no facility to contact anybody by mobile phone.Finally managed to get through to the Albany Road office who said there’s been some kind of mix up and they would try to get someone out Asap to show two properties …We couldn’t waste any more time waiting .UNPROFESSIONAL HEADLESS CHICKENS !!

Laurence · 26 October 2024

★★★★★ 1/5

Trustpilot

Don't use this company to let a property.

I have let a residential property as a landlord through Darlows for the last 18 months and my experience has been diabolical!Please with respect do not use this company, sign up with someone else. Total lack of management, avoidance of communication, inability to send requested documents and information, excuses and all round disgraceful service. Unfortunately a star had to be chosen in order to write a review. In reality I would have chosen a minus star option if there was one, (there really should be) .Total waste of money, I have paid them for absolutely nothing other than frustration and a wrecked property. Shoddy!!

Laura · 16 September 2022

★★★★★ 5/5

Google

The team at Darlows, Albany Road were brilliant when I bought my first property through them. They have kept me well informed throughout the entire process, were prompt to get back to me with answers for queries and have been very supportive. Great service from my end.

Rachael · 13 June 2019

★★★★★ 5/5

Google

I rent out my property with Darlows and Lauren Keirle is great. She is always pleasant and helpful, and just sorts things. Much appreciated.

CJ · 12 June 2023

★★★★★ 5/5

Trustpilot

Mr Michael Tustin has always been a…

Mr Michael Tustin has always been a great manager at Darlows, he is very polite and very helpful. If I have a problem he is always there to assist and put things right. Also gives good advice on legal matters. Thank you Michael. Fiona Dyer

Fiona · 12 February 2020

★★★★★ 4/5

Google

The experience of selling my flat with Darlows was very good. Hannah Moss negotiated the sale and was very prompt and responsive to any queries, communicating effectively with me by telephone and email and providing regular progress updates. Thanks Hannah (and Harry who was initially involved too).

Cathryn · 10 January 2019

★★★★★ 1/5

Trustpilot

Intentional harassment or just inept?

Roughly 7 weeks ago, I was curious about selling my home so entered my details on GetAgent.com, a comparison site. During this, I specifically asked not to be contacted by any of the listed agents, of which there were several. All of these agents listened, except Darlows. I would estimate that in the past 7 weeks, Darlows has tried contacting me in excess of 25 times, even though I’ve already informed them that I’m not interested. I’ve had to block their number but despite this, they’re still attempting to call me several times a week and leaving voicemails about my “recent enquiry”, which isn’t too recent after 7 weeks.A few thoughts:- Is the immediate direct to voicemail not obvious that I’ve blocked your number? Since blocking, you’ve called well over 15 times and left the same annoying voicemail- Do you think aggressively pursuing leads makes me want to sell with you?- Why don’t you have a limit on how many times you purse a lead?- Why are you still calling even though I’ve spoken to a member of your Rumney branch to say I’m not interested?- How come no other estate agent contacted me but Darlow did? I did not consent for my data to be passed on. I emailed your Rumney branch on September 24th asking that this issue be resolved. Of course, no response was received and several calls are still being made to me. Please remove my details from your database and stop harassing me with phone calls. I’d further recommend that you review your overly aggressive tactic of spamming leads with calls when they’re quite clearly avoiding you.

Ash_CS · 8 October 2024

★★★★★ 5/5

Trustpilot

Great staff!

This is our first time renting in Cardiff. The process involves more steps than what we anticipated but all the staff has been very patient and supportive throughout the whole situation. Tristan is one of the main reasons we decided to rent this beautiful flat!

Francisco · 15 November 2019

★★★★★ 5/5

Google

Connor has been super helpful so far in my search for my first property! You can tell he knows what he’s talking about and has been patient with my questions - thank you!

Rhyssa · 12 June 2022

★★★★★ 5/5

Google

Mia was very professional and friendly, she helped us move into our new rental with ease. Darlows was easy to get hold of and answered any questions we had. Would definitely recommend them.

Kirsty · 12 June 2022

★★★★★ 5/5

Google

Spoke to Sophie who resolved my query within minutes. Super helpful and efficient

James · 12 February 2024

★★★★★ 5/5

Google

Very informed, helpful and professional - thanks Chloe

Tamsin · 21 May 2024

★★★★★ 5/5

Google

Raphael was lovely. Showed us around the house. Lovely house too.

Sara · 13 March 2024

★★★★★ 5/5

Trustpilot

I have dealt with Darlows Albany Road…

I have dealt with Darlows Albany Road for several years on both the sale side and rental side. I have always had excellent service and been met with a smile and willingness to help. Special thanks to Michael, Emma, and Tristan on the rental side.

MARYSIA · 13 July 2019

★★★★★ 5/5

Google

Sophie P has been amazing in managing the property I am renting out. She has been quick to inform me of a recent issues and liaised with the tenant and contractors to find a solution. She has kept me updated throughout the process and it … More

Samsung · 10 October 2024

★★★★★ 5/5

Google

Really friendly service. Cheerful staff and reliable to contact. Thanks to David Hale for helping us find the perfect first property together

Aaron · 12 June 2023

★★★★★ 5/5

Google

Thomas has been excellent this year. He’s diligent, professional, he knows his area, values and opportunities like the back of his hand. He offers a service that every agent should aspire to.

Nick · 12 June 2022

★★★★★ 5/5

Google

Sean Cooper was very friendly and supportive in a professional way to us for viewing the property at st mark avenue. We are very much impressed on his way of approach👍. …

Jaison · 12 June 2022

★★★★★ 5/5

Google

Me and my partner are currently in the process of buying a property through Darlows. Connor and the team have been excellent thus far showing great knowledge of the area. Highly recommend

Curtis · 12 June 2022

★★★★★ 5/5

Google

Update November 2021 - completing the sale took a long time (none of this because of Darlows) but Hannah Moss and the Darlows team dealt with every delay and query quickly, efficiently and effectively. Chapeau! We are still a way off exchanging on the sale of our student rental property, but the quality of service and results we are getting from Kristie Simmonds are excellent. Fast action and communication, viewings quickly arranged and the offers are pouring in!PositiveResponsiveness, Quality, Professionalism

Nick · 12 June 2022

★★★★★ 5/5

Google

I was a bit nervous when I decided to sell my property as this was a first time for me. Initially, I even thought I could sell the property by myself, in an attempt to save on the agency cost. However, having tenants in situ and living 5 hours away from the property, I was a bit unsure on how to proceed. I am so glad I chose Darlows instead and, even more, that my case was managed by Hannah. She's been terrific to say the least. She provided useful advice for my situation (selling with tenants in situ), took the time to clarify every doubt and even liaised with the tenants. She's also been incredible responsive: I've never had to wait more than a few hours to hear back from her. She definitely gave me back the peace of mind I lost when I decided to sell. Although the sale is still not completed I wanted to take some time to review what's been done so far, and I have nothing but praise for Hannah. I'd recommend her services to anyone :)PositiveResponsiveness, Quality, Professionalism, Value

Fran · 12 June 2022

★★★★★ 5/5

Google

My partner and I are currenting in the process of purchasing a property with Darlows. Both Connor and Hannah have been absolutely fantastic thus far. During our search, Connor showed us around several properties. He was very personable and wonderfully helpful when answering our many many questions! We have liaised more with Hannah since having our offer accepted, and she has been incredibly professional and supportive. We especially appreciate that Hannah has maintained regular contact with us and been sure to give us updates promptly. All-in-all, to date we have felt consistently supported and reassured as we move through the house buying process with Darlows. Thank you!

Hannah · 12 June 2022