Trusted Agent profile · Cardiff
★★★★★
1,121 reviews across 3 platforms
102 Albany Road, Cardiff, CF24 3RT
Part of Darlows, see every office.
Darlows's office in Cardiff, at 102 Albany Road, is rated 4.5 out of 5 across 1,121 reviews on three platforms, including 776 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Darlows hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cardiff.
The Trusted Agent 2026 results for Darlows, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
5/5
GoogleI continue to get excellent service from the Darlows letting team in Albany Road Cardiff after over 6 years of using them. My flat was recently vacated and I have had a very positive experience with this team (particularly Michael Tustin) in arranging inspections, renovations, re-marketing and ultimately re-letting of the property. As an overseas landlord these guys are indispensable to me, life would be very difficult without them. Thank You.
5/5
TrustpilotGreat service
I have always found Darlows extremely helpful with excellent service , but Sam McAllister went above and beyond with my last call . He resolved my issues very quickly and was kind and courteous throughout . As always amazing service. Thanks Sam.
Dear Karla Walters, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Merthyr Tydfil (Lettings)
5/5
GoogleSophie was brilliant, very helpful and a pleasure to deal with
Good morning, thank you for your 5* review. Always happy to help Sophie @ Property management
5/5
GoogleAbsolutely fabulous service from Darlows letting team! Emma was so kind and helpful as we needed to work quickly to find a place. The online system was seamless and everything was sorted within a few days!! No annoying back and forth as we could see everything online and it was so easy to set up. Genuinely the best and most straightforward move in I've ever had! Thank you so much to the team!
5/5
GoogleSophie Peake has been an absolute pleasure to deal with clear communication and always following up and getting things sorted and taking action. I can't thank you enough!
I am pleased to hear you have been happy with Sophie. If there is anything we can help with in the future then please get in touch. Kind Regards, Cardiff Property Management
5/5
GoogleA few weeks ago I went to view a property with Kristie at 3.30 on a Friday afternoon. At 3.20 I had a call from the office to say that Kristie may be a few minutes late, I was impressed with this, as it happens she was not late. She was very knowledgeable with regards to the property and the overall area that I was viewing and I made and offer before leaving the property.PositiveResponsiveness, Professionalism
Hi Nicola, Thank you for taking the time to leave a detailed review on the service you experienced whilst viewing properties with Kristie.
1/5
GoogleTerrible service, avoid this branch at all costs if you are looking to buy through them.
5/5
TrustpilotLouise made me feel reassured that…
Louise made me feel reassured that problems at my rented house would get fixed so that’s ongoing but sounded very positive, today she helped me while taking a charge for my rent, very helpful whatever the problem is , thankyou🤞🏻
5/5
GoogleI found getting a renewal for another 12 month's straight forward it was easy to do on my phone Sara was very helpful and made it easy to do so 10 out of 10
Good Morning Gareth, Thank you for taking the time to leave this 5 star review. Its great to see we were helpful in renewing your contract. Kind Regards, Cardiff Property Management Team.
5/5
GoogleAwesome service and great dealing, highly recommend darlows on Albany Road❤️ Thanks Raphael Danter❤️
Good morning Muzamil, thank you for your kind words and 5-star review for Raphael in Lettings.
5/5
TrustpilotHollie was very kind and helpful with…
Hollie was very kind and helpful with the process. Quick at responding to messages
5/5
TrustpilotJada has been excellent from the start…
Jada has been excellent from the start of the selling process. Constant feedback on viewings. Very efficient, friendly and lovely to deal with.
5/5
GoogleThis Darlows branch provided a great service. Michael was amazing in helping us through the whole process!
Thank you for the great feedback on Michael's service! I hope you enjoy living in your new apartment! Darlows Lettings Team
5/5
GoogleI am currently purchasing a property with Darlows and have found them very professional and quick with responses on any queries I have had. When viewing properties I have always met with Sean Cooper and have found him very friendly, professional and great at offering advice and suggestions with things I have been unsure on. Would highly recommend this company and viewing properties with Sean. Thank you for all your help so far.PositiveResponsiveness, Quality, Professionalism
Hi Zoe, Thank you for taking the time to leave a great review about the service you have received. We hope we can continue this for you! Have a great day. Darlows - Albany Road.
1/5
TrustpilotIf I could give zero I would.
Appalling customer service from Cardiff rental office. Struggling to find a decent rental house and called/email this company as they advertised a house I was very keen to view. About 30 calls (each time a call centre picks up and take your details for a call back) and 4 emails, but no luck. Managed to get through to the branch twice and both times they said they'll respond on email, but nothing happened. 10 or so follow up calls later and I've given up. Shocking customer service.Edit: In response to the company's response, the email supplied was used on a few occasions before with no acknowledgment or return emails from them.
Hi DH, we're sorry to hear about your situation while searching for a home. I understand the team have been inundated with enquiries at the moment but what you have experienced is certainly not the level of service we strive for. If you'd like to discuss this further, please email cardiff.lettings@darlows.co.uk with details and we can investigate further. Thank you.
5/5
GoogleMany thanks to Hannah for her help and advice. I found her to be knowledgeable and professional in her approach and she made herself accessible when required.
Hi Afzal, Thank you for your review on the service provided by Hannah at Darlows. Have a great day.
1/5
TrustpilotNEVER let your property with Darlows Merthyr!
Never let you property with Darlows. I have done so with thier Merthry Branch and it has been a NIGHTMARE for the past 4 years. I have finally left them after trying to do so for over a year. An endless list of issues with thier management of my let property. They charge you for maintenance and inspections that never takes place, even when you tell them you do want need it they undetake it and then charge you. They NEVER answer thier phone, they never check the properties depsite saying they do, when you want to end the tenancy then do not inform the tenant and never tell you until you chase them up and then just say "oh sorry we didnt do it"... I have constantly had to complain, chase up rent every month all for them to take 12% of the rent. The service is so awaful that it beggers belief.... I have had to make 2 formal complaints in the past 12 months. I warn you DO NOT USE them to manage your properties.....AS of today Aug 17th I still have not recieved a response after making my formal complaint about the above...the website says they will respond within 48 hours. I have also received the final rental due to me and they deducted £90 for the gas cert that i had cancelled.... my tenant moved out on the 6th July and and the Gas cert was due 12th July...no gas cert was necessary as I chose not to let the property out so why Darlows think they needed to get a gas cert in the first place is beyond me.... that just goes to shows how terrible this company is..... good luck Darlows as you will fall one day with business ethics like this.Update 24 Aug 2021 - I have emailed them yet again the info to the email they suggested in the message below. Let see what happens. I will update this in due course and see if they refund me the £90.
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email help@darlows.co.uk with details and we will pass to the relevant team to investigate for you.Edit: We are unable to locate a complaint made by you as your username doesn't give any indication of identity. Are you able to resend it referencing your complaint here on trustpilot, or alternitavely email help@darlows.co.uk so we can assist you further.Thank you
5/5
GoogleI’d like to thanks Cai at Darlows Albany Road for his fantastic service in helping us find a new property to rent in Cardiff. He has been extremely responsive which has been particularly helpful as other estate agents we enquired with were very difficult to contact. He was always friendly, professional and informative and we will definitely be recommending darlows to our friends. Thanks Cai!
5/5
GoogleMax Evans called up to offer a valuation on our property, and came round a week later to complete it. He gave a reasonable estimate with no pressure regarding doing anything further. We had been meaning to get a valuation for a while … More
Thank you for your review John. Max will be pleased to hear your comments. Do not hesitate to contact if we can help in any way. Many thanks, Dalows sales team Google Business Profile
5/5
GoogleI would recommend using Darlows Letting Agents, they have been incredibly helpful with all matters ranging from finding a tenant to completing the checkout after the tenancy agreement came to the end. Special thanks to Bradley Carter who has been amazing in dealing with the issues encountered at the end of the tenancy. Bradley has been professional and patient and has been enormous help with his kindness and advice.. Many thanks again to all
5/5
GoogleThanks you Raphael for helping me with my referencing
Happy to help Raphael @ Darlows Lettings
5/5
GoogleLauren Keirle was extremely helpful in dealing with the renewal of our tenancy agreement. Thanks, Lauren.
Great to hear you were happy with Lauren services. If you need anything in the future please reach out to the team. Thanks, Cardiff Property Management
5/5
GoogleBen scanlan was very helpful at my viewing, very informative - I have had my offer accepted and so far he’s been very helpful! Thanks Ben!PositiveProfessionalism
Hi Maisie, Thank you for your review on your dealings with Ben during the process.
5/5
GoogleVery helpful with viewing properties that fit what I wanted. Connor went out of his way to help me and was generally very friendly and useful.
Dear Jack, Thank you for taking the time to leave Connor a 5* review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Darlows won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Darlows hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cardiff.
