Trusted Agent profile · Cardiff
★★★★★
1,121 reviews across 3 platforms
102 Albany Road, Cardiff, CF24 3RT
Part of Darlows, see every office.
Darlows's office in Cardiff, at 102 Albany Road, is rated 4.5 out of 5 across 1,121 reviews on three platforms, including 776 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Darlows hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cardiff.
The Trusted Agent 2026 results for Darlows, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
5/5
TrustpilotWould like to say thank you to Nicole…
Would like to say thank you to Nicole Richard's at merthyr darlows for all her help regarding a new letting. A very sincere and professional agent who has her clients best intrests at heart.Thank you againClaire
Hi,Thank you for taking the time to leave us a great review about your experience with us!
5/5
GoogleMy mother used this estate agent to sell her cousins house whilst based up near London. In her words "the whole service was excellent from start to finish. Jody Thomas was amazing and made the whole process so much easier for me being based far away. I cannot thank her enough and highly recommend Jody and the team".
Hi Mr Proudlock, we're happy your mum found our staff to be so supportive during your experience here at Darlows Albany Road. We'll ensure to pass on your praise and kind comments to the team. Please let us know if there is anything else we can do for you; we are more than happy to help!
5/5
TrustpilotRecent visit Joe Bartlett
Just had routine visit from Joe Bartlett Albany rd Darlows he noted some minor issues at property I feel confident he’ll will help resolve them, Joe was very professional and easy to talk to and made the visit non awkward 😁
5/5
GoogleHannah Moss has been really supportive in the sale of our house, as well as Lauren Keirle who been really great regarding the management of tenants. Would definitely recommend both the letting and sales departments.
Hi Elizabeth, Thank you for your review regarding Hannah. Have a nice day.
5/5
TrustpilotMy letting agent Georgia is always…
My letting agent Georgia is always efficient when handling my contracts. Makes the process so easy and effortless.
5/5
GoogleGreat experience with Darlows. Jodie was fantastic when she valued the house and discussed the best way to market our property. We sold the house within 24 hours and the sales process has gone very smoothly to date. Darlows have kept me up to date on the progress of our buyers. Great experience so far.
Paul, thank you for your kind review; we are happy to pass along your comments to the team here at Darlows Albany Road! See you soon!
5/5
GoogleI went to view a house to rent, Raphael was waiting for me when I got to the house, the walk through was clear and concise, viewing went smoothly. Would recommend
Good morning Kris, thank you for your kind words and 5-star review for Raphael in Lettings.
5/5
GoogleBeen one of the most productive years since I started viewings with Darlows Albany Road. Particular thankfulness to Hannah Moss, who’s been examplery in the type of business services offered & her great atttitude towards understanding what the customer wants. A good listener and doesn’t waste time in identifying the potentials in the market. Thanks Hannah of Darlows !!
Joseph, thanks for your praise and kind comments about Hannah. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Darlows Albany Road! We hope to see you soon!
5/5
GoogleWe recently sold our house with Darlows Albany Road, and I can't recommend Jodie and Harry and the team enough. They were all absolutely brilliant throughout the process and made us feel really looked after, especially during the more stressful aspects of selling a house. If you're thinking about selling a property in Cardiff, give these guys a call!
Hi Mrs Kings, Thanks for your praise and kind comments about our team and we're happy you found our staff to be so supportive during your experience here at Darlows Albany Road. Thank you, and have a fantastic day!
5/5
GoogleJodie and her team have been absolutely brilliant in helping me buy my first home! From viewings, negotiation to completion they were extremely helpful and professional. I found it stressful buying my first place but Jodie and in particular Amber, helped guide me through every step of the way! Thank you so much again and I would definitely recommend!
Hi James, Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Until the next time we meet, take care!
5/5
GoogleSophie was great, she was flexible around my schedule, on time and helpful & accommodated to some requests I had.
Thank you Hannah for your lovely google review for Sophie. We always love hearing from our contract holders @ Property Management
5/5
GoogleSuper grateful to Sophie for being friendly, supportive and flexible throughout my recent communication with Darlows. She has always been able to answer my queries and responds as quickly as possible. Thanks Sophie!
Thank you for your kind words about Sophie, we are pleased you have been happy with our services. Thanks, Property Management
5/5
GoogleHaving put my house up for sale with the guidance and assistance of Thomas Wilkinson, I’ve been incredibly pleased with the service offered. Thomas was extremely friendly, professional and knowledgeable every step of the way. I felt … More
Hi Kate, Thank you for taking the time to leave your five star review about the service provide by Thomas. We are so pleased to have secured you such an excellent price for your house.
5/5
TrustpilotEasy Reliable Service
From the moment I contacted Darlows the staff were helpful, professional, informative and friendly it made selling my house so easy. I would like to thank Gareth, Claire Olivia and Natalie for always being at the end of the phone and for all their help. I recommend Darlows to anyone who is thinking of selling their property.
Dear Laura & Mark, Caerphilly, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Caerphilly estate agents
5/5
Google5 stars ⭐️!! I just bought my flat and Jodie and Harry were great!! Always available to help and advice to speed up the purchase as my Solicitors were too slow!! Always replied to my emails and phone calls! If I’ll get the chance to buy another property I’ll come back here for sure !! SUPER ADVISED!!
Mr Spinelli, thank you for your kind words and this wonderful review! If you have any further questions, please give us a call. We're always happy to help!
5/5
GoogleThe service we experienced from Darlows was excellent throughout the buying process. Their professionalism and friendly approach elivated much of the stress, and provided a smooth transition to moving house. A big thanks to Hannah and Jodie in particular, but really whether popping into branch or over the telephone all staff were approachable and happy to help.
Hi Greta Templeman, we are very happy to have provided you with such a positive experience! Your feedback really is appreciated and we're glad you took time to do so. Wishing you all the best in your new home.
5/5
GoogleExcellent service, very knowledgeable and professional. Max was easy to talk to and offered a helpful advice, would highly recommend it.
Lovely comments, thank you for taking the time to leave Max a review, I am sure he is delighted
5/5
GoogleExtended our contract, Nadia was brilliant when doing our flat inspection and getting the relevant documents all ready for us :)
Thank you for your kind review for Nadia. She is always happy to help. Cardiff Property Management.
5/5
GoogleChloe was very honest and open as well as helpful. She was also very knowledgeable about the local area.
Thank you for your lovely review for Chloe. She is always happy to help. Thanks, Cardiff Sales.
5/5
GoogleVery helpful. Joe Bartlett phoned me to discuss a problem in the property that we rent out. He had arranged a contractor, but wanted to talk through the options before the contractor went in. He confirmed by email and phoned me promptly after the contactor had been in to inform me about what had happened. A very good service.
This is great to hear that Joe has been giving you a great service @ property management
5/5
GoogleWe had a leak from our toilet and a faulty oven, Lauren worked closely with us to have this issues sorted. Everything was done very quickly and with little hassle. Thank you :)
We are very glad to hear you are happy with Lauren's service. Please let us know if you have any further issues. Thanks, Cardiff Property Management.
5/5
TrustpilotMy first time letting out my home Emma…
My first time letting out my home Emma and Tristan were amazing. Emma came out and explained everything and Tristan looked after the viewings. They both made the whole process very easy they were patient with my questions and unexpected delays but we did complete on time in the end. Excellent experience with darlows
Dear Susan, we're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care!
5/5
GoogleSashka has been helping my partner and I find a rental property with Darlows. She has been an excellent ambassador for Darlows. Sashka had all the information we could possibly need to hand and was so polite and friendly on the viewing.PositiveQuality, Professionalism
Dear George, Thank you for your kind words in relation to Sashka. We're pleased to hear she has provided great service to you which we hope to continue. Kind Regards, Darlows Lettings Albany Road.
5/5
Google~I am very pleased with the cooperation with Jack Write as a Property Manager.
thank you for leaving a great review - Jake is always happy to help. @PM cardiff
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Yes. In The Trusted Agent 2026 awards: Darlows, Cardiff won Platinum.
Tell us what you need and we'll put you in touch. Darlows hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cardiff.
