Trusted Agent profile · Cardiff
★★★★★
1,121 reviews across 3 platforms
102 Albany Road, Cardiff, CF24 3RT
Part of Darlows, see every office.
Darlows's office in Cardiff, at 102 Albany Road, is rated 4.5 out of 5 across 1,121 reviews on three platforms, including 776 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Darlows hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cardiff.
The Trusted Agent 2026 results for Darlows, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
5/5
GoogleGood communication amongst the team and good service throughout till the main day. Good support...the member of staff that dealt with professional expertise throughout.
Dear Mrs Hussain Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We hope to be of service to you again in the future. Best wishes Darlows Albany Road
5/5
GoogleI met kristie Simmon she is very helpful and very kind
Hi Shahida, Thank you for your review on the service provided my Kristie Simmons.
5/5
TrustpilotDarlows manage a buy to let property…
Darlows manage a buy to let property for me and the services that they have provided to date have been great.
Dear Craig A, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property. Thank you again for your 5 star rating!RegardsDarlows Albany Road (Lettings)
5/5
GoogleI can highly recommend Darlows Lettings in Cardiff, I am always impressed with the continued high level of support and advise at this difficult time. I would especially like to thank the friendly service from property manager Gareth Coleman, and Mike & Emma at Albany Road who have always managed any issues effectively.
5/5
TrustpilotZara - Darlows Lettings
Zara provided excellent service on a query about rent. She was very kind and solution oriented and quickly resolved my issue.
Thank you so much for your review. We are so pleased that Zara was able to assist you. Please let us know if there is anything else we can assist you with. Darlows Property Management
5/5
TrustpilotJess
Thanks jess you made a difficult time very easy
Hi,Thank you for taking the time to leave us a great review about your experience with us!
5/5
TrustpilotI recently had a property visit with…
I recently had a property visit with Sam McAllister, he was very friendly and very helpful in sorting any issues I had.
Hi Georgia, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call. Have a great day!
5/5
TrustpilotOliver gave me some very helpful advice…
Oliver gave me some very helpful advice on letting my property out. When the times comes I will be using his services.
Dear Malcolm,Thank you for taking the time to leave us feedback. We are please to hear that you were happy with our service. Please let us know if you need anything else.Thank you,Darlows Lettings Merthyr Tydfil
5/5
GoogleGood service from Sophie. Settled the rental agreement efficiently!
Thank you for your feedback. I am very happy you are pleased with my service. Thanks, Sophie @ Cardiff Property Management
4/5
TrustpilotInconsistent communication rectified
After some inconsistent communication and support with our rental properties, Gareth Coleman has taken control of a couple of issues with one property and has done an exceptional job. A 6 star review for Gareth, dropping a star in the official rating due to previous experience with Darlows in general.
5/5
GoogleFantastic service. Kyle was extremely helpfull. Thank you
5/5
GoogleEmma & Kate were excellent throughout my move.
5/5
TrustpilotWorking with Jada
We’ve recently been working with Jada. She’s been really helpful, friendly and professional.
5/5
TrustpilotZara
Zara- very easy to deal with and puts you at ease In any situation, very helpful and understanding
Dear Corey, Thank you for leaving such great and detailed feedback about your experience with Darlows Albany Road (Lettings) estate agents. Thank you again for your 5 star rating!RegardsDarlows Albany Road (Lettings)
5/5
TrustpilotSam McAllister
Sam McAllister turned up on time and was very polite and friendly.Very helpful and deserves a 5* review.Thank you.
Dear Abby, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you have any further questions, please give us a call. We're always happy to help!Darlows Lettings Merthyr Tydfil
5/5
TrustpilotGreat service and consideration of the…
Great service and consideration of the smaller details to help all parties. Very impressed with the time spent ensuring a great experience. Thank you!
4/5
GoogleHarri Diamond has excellent customer service and when he is in the office is very efficient at following up issues.
Suz T, we're happy you found our staff to be so supportive during your experience here at Darlows Albany Road. We hope you have a great day!
5/5
GoogleExcellent customer service by Harry from start to finish, everything went smoothly and will defiantly do more deals in future.
Dear Mr Aldawoodi, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We do hope we can be of assistance in the future. Take care!
5/5
GoogleKnowledgeable with good advice. Very professional.PositiveResponsiveness, Professionalism
Hi Vicky, Thank you for your kind words regarding the service you have received at Darlows Albany Road. Have a nice day.
1/5
Trustpilotthe hell
Darlows its like a cake good decoration from outside but from the inside just close your sens as its...aim still chasing for small normal basic things but no heart in that place.but promise I will knock them down by law.save your life by not open their door.
1/5
GoogleIf only I could give a 0 they refused to give me my deposit.don’t trust them.customer services is terrible.
Thank you for leaving a rating with Darlows letting agents. You have left your review on the Albany Road Sales page. If you would like your address your concerns to leave a low star rating. Could you email full details to the manager of the Lettings team at michael.tustin@darlows.co.uk so that they can look into the matter with you? Regards Albany Road Sales
5/5
TrustpilotAs always excellent service from…Cliff and Sarah Spanswick
As always excellent service from Darlows. The team are working remotely from home during these unprecedented times and Michael Tustin always gets back. Received a maintenance request this morning for a white goods repair - business as usual it seems. Thank you for looking after us and our properties.
5/5
TrustpilotThanks
A very professional and friendly service provided, Tayah especially went out of her way to help.
Hi Steve Payne,We're pleased to see the 5-star rating you left for us. Please let us know if there is anything further we can do to help!RegardsDarlows Albany Road (Lettings)
5/5
GooglePleasure to work with , kept me updated on a regular basis to help create a smooth transaction.
Dear Mr Sullivan, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. Feel free to reach out to us if you need anything. Have a wonderful day.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Darlows, Cardiff won Platinum.
Tell us what you need and we'll put you in touch. Darlows hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cardiff.
