Trusted Agent profile · Cardiff
★★★★★
1,121 reviews across 3 platforms
102 Albany Road, Cardiff, CF24 3RT
Part of Darlows, see every office.
Darlows's office in Cardiff, at 102 Albany Road, is rated 4.5 out of 5 across 1,121 reviews on three platforms, including 776 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Darlows hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cardiff.
The Trusted Agent 2026 results for Darlows, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
5/5
TrustpilotExtremely helpful and very willing to…
Extremely helpful and very willing to help!
Dear Akshay, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you have any further questions, please give us a call. We're always happy to help!Darlows Lettings Merthyr Tydfil
5/5
TrustpilotHi would like to say thankyou to gareth…
Hi would like to say thankyou to gareth from darlows dealt with my end of tenancy really well and deposited my bond back to me very quickly which is a great help thankyou so much.
5/5
TrustpilotSpoke to chloe from the property…
Spoke to chloe from the property management team and I have to say from reading previous reviews how true they are, nothing was ever too much of a problem and she was always polite and helpful
5/5
TrustpilotI moved into a 3 bedroom property
I moved into a 3 bedroom property, there was a few things wrong. I contacted Chloe and she went above and beyond to arrange things. Still waiting for the replies but the customer service is brilliant
5/5
TrustpilotVery efficient friendly service
Very efficient friendly service Would recomend Darlows.
Dear Lisa Owens, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. Please let us know if there is anything else we can do for you; we are more than happy to help!Darlows Lettings Merthyr Tydfil
5/5
GoogleWe have been very impressed with the service received from Emma Wilson. She has been focussed, helpful and speedy with responses throughout the letting process, which incidentally was done in record time.
1/5
GoogleRating only, no written review.
Ida, thank you for your feedback for Annuja. She'll be pleased to read that she has been of help. Please continue to reach out to her or anyone in our Sales team and we'll be more than willing to assist you. The Darlows Albany Road Sales Team
5/5
TrustpilotOllie Hassasni
Ollie Hassasni - property manager. 5 star review from me as this gentlemanwas nothing more that a perfect professional during a very testing time of both the year and current said situation.
1/5
TrustpilotI Don't know I'm afraid?!?
£90+ for a gas check?!Never get an answer from any office, calls always just go back to Essex where they know nothing. Can't even confirm an occupation/ move in date.Absolutely appauling!!
4/5
Trustpilotchloe from the property management team…
chloe from the property management team in Cardiff couldn’t be anymore helpful, had a few queries and she helped me get to the bottom of them all! Thank you so much!
2/5
TrustpilotWe have had a very bad time at our…
We have had a very bad time at our property but if it wasn’t for Zara Lawes she had been amazing and done everything she can for us.
5/5
TrustpilotSpoke with Chloe on the Property…
Spoke with Chloe on the Property Management team and I have to say what excellent customer service, couldn’t be more helpful if she tried! Thank you so much!
5/5
GoogleLooking to move to Cardiff soon and contacted this letting agent, amazing local information and area knowledge, staff really helpful will definitely be using them when I move. Faith restored in letting agents .
5/5
TrustpilotWould just like to say a big thankyou…
Would just like to say a big thankyou to ollie for today very understanding and was more then happy to help and that's exactly what he done. Thankyou
5/5
GoogleFantastic service. Always at the end of the phone for any queries. Kept me up to date on progress with regular calls/emails. I couldn't have sorted it without this brilliant service. Thank you!!!!!!!!!!
5/5
TrustpilotFantastic service from Ollie Hussain…
Fantastic service from Ollie Hussain today , a professional kind gentleman who did everything he could for me , couldn't have asked for more .
5/5
GoogleRating only, no written review.
Thank you for your five star review! Is there anyone in particular you would like to mention? Many thanks - Darlows
2/5
TrustpilotThe only reliable people there are…
The only reliable people there are chloe and ollie the rest say they will call you back or sort out your problems but they never do
4/5
GoogleAn excellent and professional service. The agent was extremely helpful and answered all of my queries. The tenancy was completed in less than two weeks. I would recommend Darlows lettings.
5/5
Trustpilotall sorted now
I was having some difficulties with finances and Ollie Hassani from property management has helped to sort them out. Thank you very much
5/5
Trustpilot5 Star Service!
5 Star Service!Chloe Hutchings has given us outstanding service! Polite, professional and got back to all our enquiries straight away. Definitely recommend!
5/5
TrustpilotZara superstar
Rang Zara yesterday to sort out an issue Ive been chasing for weeks, sorted maintenance visit for today super service
5/5
TrustpilotI had a call from lovely Zara today
I had a call from lovely Zara today, trying to sort out my contract, she is very helpful, Thank you.Magda.
5/5
TrustpilotProfessional Management-Darlows
Well done Victoria of Darlows rental team, very professional and competent, good communication and follow up of urgent calls
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Darlows, Cardiff won Platinum.
Tell us what you need and we'll put you in touch. Darlows hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cardiff.
