Trusted Agent profile · Cardiff
★★★★★
1,121 reviews across 3 platforms
102 Albany Road, Cardiff, CF24 3RT
Part of Darlows, see every office.
Darlows's office in Cardiff, at 102 Albany Road, is rated 4.5 out of 5 across 1,121 reviews on three platforms, including 776 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Darlows hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cardiff.
The Trusted Agent 2026 results for Darlows, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent service from several staff at…
Excellent service from several staff at rental dept.Good feedback tenants found really quickly would definitely recommend
Dear Russell, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you have any further questions, please give us a call. We're always happy to help!Darlows Lettings Merthyr Tydfil
4/5
GoogleVery Friendly and knowledgeable
Thank you for taking the time to leave this review! Darlows Lettings
5/5
Googlehelpful and friendly :)
Hi Ms J, Thank you for your kind review.
5/5
TrustpilotGeneral information
Excellent customet service from Hollie, very informative & helpfull.I will be back in touch in the future.
5/5
TrustpilotZara Lawes dealt with our query very…
Zara Lawes dealt with our query very promptly and efficiently. Great work. thank you.
Andrew Fiddes, we are glad we could help! If you ever need anything else from us, please feel free to give us a call. Have an awesome day!
5/5
TrustpilotSpoke to a lovely lady called Hayley
Spoke to a lovely lady called Hayley, excellent customer service! Very understanding and courteous.
George Morris, we're happy you found our staff to be so supportive during your experience here at Darlows Albany Road (Lettings). Please let us know if there is anything else we can do for you; we are more than happy to help!
5/5
TrustpilotChristine from Darlows Estate…
Christine from Darlows Estate agent,very friendly,prompt. Christine Ensured the delivery of properties to purchase., we're presented to me seamlessly and based on the specifications provided.
5/5
GoogleVery good service very good people kind professional Polite Special Hana .
Dear Ari Maolod, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property.
5/5
GoogleDarlows were extremely quick to find a tenant for me and very efficient through out the whole process. Sam, Victoria, Emma, Bethan and Michael in the Cardiff office all worked together to make sure I was never out of touch and arranged viewings and paperwork very quickly.
5/5
TrustpilotWe have had excellent customer service…
We have had excellent customer service from Chloe, she has been very helpful and understanding.Everyone who I have dealt with in Darlows have been very helpful, Nicole in helping us find our home, Chloe, Ollie and Gareth in helping with the maintenance issues.
5/5
TrustpilotTenancy inspection - 5 Star
Tenancy inspection carried out by Sam McAllister, extremely friendly and professional. Awesome service
Good morning,Thank you for taking the time to leave us feedback. We are please to hear that you were happy with our service. Please let us know if you need anything else.Thank you,Darlows Lettings Merthyr Tydfil
5/5
TrustpilotVery efficient
Very efficient, friendly and helpful. Affordable fee to move and very flexible.
Dear Philippa John, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you have any further questions, please give us a call. We're always happy to help!Darlows Lettings Merthyr Tydfil
5/5
TrustpilotExtremely friendly and informative
Extremely friendly and informative. Thanks for your help Rhys.Would highly recommend.
Dear Conor, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you have any further questions, please give us a call. We're always happy to help!Darlows Lettings Merthyr Tydfil
5/5
GoogleVery efficient service, sold the same day as we listed our property!
Lianne Goddard, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Darlows Albany Road.
5/5
TrustpilotAn excellent service.
The Darlows team in the Llanishen office were without exception, professional, helpful and friendly. They kept us updated and informed all the way through the process of buying and selling and made what is one of lifes most stressful events run as smoothly as possible. Thank you.
5/5
TrustpilotFantastic service from Oliver in the…
Fantastic service from Oliver in the Merthyr office, highly recommend Darlows!
Dear Richard, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you have any further questions, please give us a call. We're always happy to help!Darlows Lettings Merthyr Tydfil
5/5
TrustpilotGood service on the phone always real…
Good service on the phone always real nice to talk to.
Dear James Breslin, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you have any further questions, please give us a call. We're always happy to help!Darlows Lettings Merthyr Tydfil
5/5
GoogleExcellent and efficient service. I would highly recommend using this branch.
Dear Mr Brown, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. See you soon!
5/5
TrustpilotExcellent customer service from Zara…
Excellent customer service from Zara Lawes at Darlows.
Dear Michelle, Thank you for taking the time to let us know how we did. We hope you have a great day!
5/5
TrustpilotExcellent Advice
Excellent advice about renewing lease taking account of flexibility required!
Dear Jude Griffiths, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property. Thank you again for your star rating!RegardsDarlows Albany Road (Lettings)
1/5
TrustpilotAvoid if you can
Avoid if you can. Terrible service with no communication.
5/5
TrustpilotPositive, helpful and friendly experience
We have recently had a positive experience with Tayah Rennie-Morgan. She was friendly, very helpful, helped us to solve a problem and delivered the information during the same day. This saved us a lot of work on our accounts.
5/5
TrustpilotExcellent
Very and quick and professional throughout the entire process
Dear Tim, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property. Thank you again for your star rating!RegardsDarlows Albany Road (Lettings)
4/5
GoogleI found the staff at Darlows, namely Michael, Emma and Tristram very friendly and efficient..... as someone moving to Wales from London, they gave me good advice and input and made the whole process easy and smooth. Thankyou
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Darlows, Cardiff won Platinum.
Tell us what you need and we'll put you in touch. Darlows hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cardiff.
