5/5
GoogleI have been dealing with Nadia Refae for several months. She is extremely professional, knowledgeable and trustworthy. I would have no issues recommending her
Trusted Agent profile · Cardiff
Darlows Cardiff reviews
★★★★★
1,121 reviews across 3 platforms
102 Albany Road, Cardiff, CF24 3RT
Part of Darlows, see every office.
Darlows's office in Cardiff, at 102 Albany Road, is rated 4.5 out of 5 across 1,121 reviews on three platforms, including 776 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.
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Tell us what you need and we'll put you in touch. Darlows hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cardiff.
Awards
The Trusted Agent 2026 results for Darlows, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
Google5/5
GoogleJodie at Albany Road Darlows was just brilliant. V friendly, proactive, knowledgeable , and went out of her way to help. Absolutely recommend her, and her very helpful staff, to everyone. JH. 24.6.18
Agent replied · 11 June 2024
Mr Huggett Thank you for your kind review; we are happy to pass along your comments to the team here at Darlows Albany Road! We hope you have a great day!
5/5
GoogleKristie professional and at the same time caring agent is working hard to find our first home! 😊PositiveResponsiveness, Quality, Professionalism
Agent replied · 11 June 2024
Hi Naida, We are so pleased that we are able to assist you in finding your perfect first home. Darlows.
5/5
GoogleSean Cooper showed us round a property - he was very helpful and informative, will reach out to him again
Agent replied · 11 June 2024
Hi Sophie, Thank you for your review about the 5* service received from Sean.
4/5
GoogleThe best agency ant property trader in Cardiff david
Agent replied · 11 June 2024
Thank you David for your kind words and 4-star review for David in our Lettings Team! Have a great day :-)
5/5
TrustpilotWell Done Zara Lawes
Zara has persevered, over the course of a number of weeks, to resolve a difficult situation in one of our rental properties. She has followed up diligently and kept me well informed at every step. It was a real relief when she called me this morning to say that the situation had finally been resolved. Well done and thank you!
1/5
GoogleTotal lack of transparency, ableist, classist, and transphobic business practice, disgusting attitude from the staff, overall lack of professionalism, go with any other estate agents.
Agent replied · 11 June 2024
Dear Roxas, I'm sorry you have felt the need to provide a 1 star review, we take all feedback seriously. If you could email your concerns to cardiff.lettings@darlows.co.uk so we can look into the matter for you. Kind Regards, Darlows Lettings - Albany Road.
5/5
TrustpilotVery pleased with Darlows
Very pleased with the service that Darlows have provided , all the agents are always courteous and polite , they solve any issues quickly , will be using them again shortly
Agent replied · 13 June 2024
We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!Darlows Merthyr Tydfil
5/5
GoogleDavid gave me some useful advise. Thank you!
Agent replied · 11 June 2024
Good morning Sebastian! Thank you for the 5-star review and kind words for David in our Lettings Team. Have a great day!
5/5
TrustpilotSuper service
Asset to DarlowsAfter moving into my new property, I had a few questions that I needed answering. After a few calls to Darlows, I had a phone call from Zara who told me she'd get the answers I was searching for.... 25 minutes later she calls back, with the answers. Great, friendly service. Very helpful and efficient. Thank you!
5/5
Trustpilotacknowledgement for Chloe Hutchings
This review is an acknowledgement for Chloe Hutchings for her brilliant customer service. Chloe promptly informed me of a particular issue that needed to be addressed. Separately to this I required some urgent information which Chloe provided within the hour! I’m very impressed with the service provide, Chloe very much relived what could have been a stressful situation.
1/5
TrustpilotI wouldn’t use them again they seem to…
I wouldn’t use them again they seem to be on the side of buyers not the people they’re representing .
5/5
TrustpilotI was very happy with Tanya she got all…
I was very happy with Tanya she got all the stuff that I asked for sorted out so less stress for me so 10 out of 10
Agent replied · 13 June 2024
Dear Gareth Morgan, Thank you for leaving such great and detailed feedback about your experience with Darlows Albany Road (Lettings). Thank you again for your 5 star rating!RegardsDarlows Albany Road (Lettings)
5/5
TrustpilotAdvisor was very fast and even had a…
Advisor was very fast and even had a lovely conversation.
5/5
GoogleSean cooper who was very professional and easy to work with showed us around a property.
Agent replied · 11 June 2024
Hi Ali Ali, Thank you for the 5* review for Sean.
5/5
GoogleJust completed the sale of my flat today. A great team - both Hannah and Jodie are professional, supportive, and always ready and willing to help.
Agent replied · 11 June 2024
Dear Mr Tang, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We sincerely thank you for the positive review, and look forward to seeing you again soon!
5/5
TrustpilotI had an unexpected situation that…
I had an unexpected situation that popped up I phoned and Louise pugh answered my call and I just want to say she was fantastic and sorted everything out for me thanks again Louise x
4/5
TrustpilotGot through eventually
Got through eventually, but Zara was very helpful
5/5
TrustpilotZara Lawes and Tristram Hall have been…
Zara Lawes and Tristram Hall have been absolutely amazing. They go above and beyond in the service they provide. I can not recommend them enough.
Agent replied · 13 June 2024
Dear Marie-celine Glenn, Thank you for taking the time to leave us feedback. We hope to be of service to you again in the future. Best wishes, Darlows Albany Road (Lettings)
5/5
GoogleExcellent highly professional, friendly and helpful team. Would recommend to anyone looking to let a property in the area.PositiveProfessionalism
Agent replied · 11 June 2024
Dear Lynn, Thank you for your kind words and we're so happy you would recommend us to others looking to let their property! I hope we can continue this level of service for you. Have a great weekend! Kind Regards, Darlows Lettings - Albany Road
5/5
GoogleI recently rented a house from Cai, he was brilliant quick at replying with no fuss! Would highly recommend
Agent replied · 11 June 2024
Dear Chris, Thank you so much for your kind words about our colleague Cai! We're pleased to see you would recommend us! We hope you have a fantastic day. Kind Regards, Darlows Lettings - Albany Road.
5/5
GoogleI received fantastic customer service from Sean Cooper, high level of professionalism.
Agent replied · 11 June 2024
Hi Shuhel, Thank you for your kind 5* review for Sean.
1/5
GoogleShocking treatment of my brotherinlaw by Albany Road lettings. Can't believe they won't refund having done, in my view, no work. Would not recommend to anyone.
Agent replied · 11 June 2024
Good Morning Mr Seaward We are disappointed to hear that you did not have a more positive experience with Darlows. Unfortunately, your review has been left on the Residential Sales page and I understand that your concerns are with Albany Road Lettings. However, the Lettings team can be contacted on 02920 492355 or alternatively via email AlbanyRoadLettings@spicerhaart.co.uk Darlows Albany Road
1/5
GoogleMy friend rent one bedroom flat from here . Really bad . No service. And they don’t give hem he’s deposit back 👎👎👎👎 …
Agent replied · 11 June 2024
Dear A K Lord - We appreciate you taking the time leave us some feedback. You have left your review for the Residential Sales Team in Albany Road, whereas I believe your review refers to your experience with the Property Management Team for Lettings. Please could forward the full details to Victoria.Hart@haart.co.uk who will then be able to address your concerns.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Darlows Cardiff
Has Darlows won any awards?
Yes. Darlows won Platinum in The Trusted Agent 2026 awards.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Darlows hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cardiff.
