Trusted Agent profile · Cardiff
★★★★★
1,121 reviews across 3 platforms
102 Albany Road, Cardiff, CF24 3RT
Part of Darlows, see every office.
Darlows's office in Cardiff, at 102 Albany Road, is rated 4.5 out of 5 across 1,121 reviews on three platforms, including 776 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Darlows hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cardiff.
The Trusted Agent 2026 results for Darlows, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
5/5
TrustpilotSam and Lisa are truly the nicest most…
Sam and Lisa are truly the nicest most professional Estate agents that I have had the pleasure of dealing with in all my years of buying and selling properties. Forget all the double barreled Cardiff estate agents just trust Sam and Lisa.
Peter, Thank you for such a lovely review, it was a pleasure to work with you. If you need any help in the future you know where we are. Darlows Llanishen
2/5
Trustpilotagents are agents
Sugar coating every sentence might give you a false sensation of interest and attention. Don't let this fool yourself. Agents just care about selling at the highest price for the highest commission. Darlows is nothing but a good example
We are sorry to hear about your experience, please can you email more details to help@darlows.co.uk and our team can look this further?Regards,Darlows
5/5
GoogleMy partner and I are looking for a place to rent. Mia met us at a property and showed us around she was really lovely, enthusiastic and very knowledgeable
Thanks Daniela for your 5 star review for our lettings negotiator Mia! We love to get great feedback from our clients. We hope you have a great day! Kind Regards, Darlows Lettings Albany Road
5/5
TrustpilotI have found the Darlows team Very Helpful
I have found the Darlows team very efficient. Zara has been especially helpful over the last few months despite the difficult conditions.Thank you
1/5
TrustpilotVery bad communication from lettings…
Very bad communication from lettings team. We may have been young but definitely shouldn’t have been taken advantage off. Would definitely not recommend to anyone. It’s all about money with them rather than helping.
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email help@darlows.co.uk with details and we will pass to the relevant team to investigate for you.Thank you
4/5
GoogleNice staff, very helpful every time we had a query about the flat we are renting from them.
Thank you Rachel for your lovely Review. Is there someone in particular you would like to mention? Darlows Lettings Team
5/5
GoogleTalked with Sara Belgasem from Albany Road today, have to say she was amazing. They always keep promises and follow up with an inquiries. Would definitely recommend them.
Dear Clair, We're happy to hear Sara was very helpful in your queries! If you have any other questions, please feel free to let us know. Kind Regards, Darlows Property Management Team.
5/5
GoogleRaphael did a good job
Great to hear your happy with Raphaels service lettings @ Darlows
5/5
GoogleI was lost without the assistance of Michael an Tristam at your branch in Albany Rd. These guys are simply fantastic, never before have I been treeted so kindly by to strangers in my life, these guys are an asset to your company, and I will make sure to refer all I know to this branch. Thank you so much guys, I am so thankful for all your trouble. JP
5/5
GoogleThanks to the team at Darlows, Roath, particularly to Hannah for keeping us updated and dealing with any concerns and issues promptly for our property purchase. Each member of staff we communicated with within the office were professional and courteous, thank you.
Dear Mrs Phillips Thank you for leaving such great feedback about your experience with Darlows Albany Road. Until the next time we meet, take care!
5/5
GoogleRaphael did a great job :)
Thank you for your kind review for Ralph. Thanks Cardiff Lettings.
5/5
GoogleLauren in PM is great! 😊 …
Thank you for your review. Lauren is always happy to help. Thank you, Sophie @ Cardiff Property Management.
5/5
TrustpilotZara Lawes was extremely helpful…
Zara Lawes was extremely helpful answering all my questions when my tenant moved out without settling the money they owed
5/5
GoogleI've been to a few estate agents but by a large margin Darlows estate agents albany road came out on top and Sarah Bracey you made the process so easy to understand and stress free many thanks
Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
5/5
GoogleCame in to discuss purchasing a house in the area, and the staff there are really friendly, knowledgeable and helpful. Jodie and Sarah are brill. Also had the opportunity to discuss mortgage options with Jon Leyshon, of Just Mortgages, during some downtime, who gave some fantastic and useful advice on how to best proceed with the sale of my current property to smooth the transition and move to Cardiff.
5/5
TrustpilotAbsolutely Amazing service from Zara
Absolutely Amazing service from Zara! Helped us move into our first home so fast and went so smoothly, even rang to check up on us and to see if everything is ok with the property! Highly recommend!
Carys Parfitt, your wonderful feedback and rating mean a lot to us. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
5/5
GoogleRaphael did a great job
Thanks Precious very kind of you to take the time to leave Raphael a review, always great to hear
5/5
GoogleI was very happy how Darlows Estate Agents (Ms Kristie Simmons) dealt with the sale of my property, I'll certainly used their service again, when needed.
Hi Gordan, Thank you for taking the time to send us your review on how you have found the service at Darlows and in particular Kristie. We look forward to continuing to work with you in the future.
5/5
GoogleRaphael did good viewing
Thanks Mehmet, hope the viewing went well for you
1/5
GoogleAmazing estate agent for wasting your time. Landlords beware. Bad communication, zero marketing effort.
Hi Ahmed, we are sorry to hear you have not been happy with these service. Please contact us on pmnewport@haart.co.uk if you have any outstanding issues. Thanks, Property Management
4/5
TrustpilotGreat service so far.
Great service so far.I am a landlord and was struggling to rent out my flat, Emma & Oliver managed to do this within days.I look forward to working with them as I get more properties in the future
Dear Mandy,Thank you for taking to time to leave us some feedback. We are pleased that you have been happy so far and are looking forward to working with you again in the future.Thank you,Darlows Lettings Merthyr Tydfil
5/5
Googlebrilliant service .... manageress hannah is charming all staff really helpfull cant fault at all
Hi Dave, thank you for taking the time to leave your review for Hannah Moss. We can't wait to be able to give you the keys to your new flat soon.
5/5
GoogleHi i am lovish so we met David from Darlows. Good dealing we liked house
Thank you Lovish for your kind words for David in Lettings and his service. Have a great day!
5/5
GoogleBrilliant service from Hannah and the rest of the team. From start to finish they were prompt, professional and friendly. Can’t recommend them highly enough
Hi Dave. It was a pleasure to be able to help you sell the flat. Thank you for taking the time to leave a review. All the best, Darlows.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Darlows won Platinum in The Trusted Agent 2026 awards.
