5/5
GoogleSophie gave me wonderful advice for my new home. Great service
Agent replied · 11 June 2024
Thank you for for your kind words really appreciated
Trusted Agent profile · Cardiff
Darlows Cardiff reviews
★★★★★
1,121 reviews across 3 platforms
102 Albany Road, Cardiff, CF24 3RT
Part of Darlows, see every office.
Darlows's office in Cardiff, at 102 Albany Road, is rated 4.5 out of 5 across 1,121 reviews on three platforms, including 776 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.
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Tell us what you need and we'll put you in touch. Darlows hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cardiff.
Awards
The Trusted Agent 2026 results for Darlows, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
Google5/5
GoogleAmazing staff who do care and really look after the client. Thank you especially to Lauren, Luke and Krystle for your hard work. I appreciate it so much!
5/5
TrustpilotHelpful and professional service
Emma and Cai were helpful and professional at every stage of the letting process, from initial enquiry to moving in day. Thank you very much.
5/5
GoogleThe service was excellent, rapid and reliable. The letting agents,Cai and Emma, were polite, patient, professional, informative and supportive. Highly recommended !!!
Agent replied · 11 June 2024
Dear Cheryl, Thank you for kind words about the service you received from Cai and Emma, we really appreciate the feedback! We hope you enjoy your new home! Kind Regards, Darlows Lettings - Albany Road.
1/5
GoogleReally bad services in this letting agency. Dodgy people you easily still people's money consider you guys. I'm extremely disappointed and I'm still waiting for the Manager to call me as a staff said. After taking my £408 for agency fee and tell that I didn't past the credit check and you don't trust me even though I have prove of 2 jobs that I have. Just I never will recommend darlows to any one. Became they dont care about people. That's horrible
5/5
GoogleRaphael did a fantastic job showing us the property
Agent replied · 11 June 2024
great to hear you were happy with Raphael. Lettings @ Darlows.
1/5
Trustpilotlettings management team never answer the phone,
never answer the phone,never get back to youletting management team are never in the officeexperience of last 6 months
Agent replied · 13 June 2024
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@darlows.co.uk with details and we will pass to the relevant team to investigate for you.Thank you
4/5
TrustpilotDarlows have been very helpful with me…
Darlows have been very helpful with me being able to renew my contract in my house share. They have been easy to get hold of during this difficult time with COVID and have been explained everything very well whilst renewing my contract.
Agent replied · 13 June 2024
Dear Kendall Corcoran, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Albany Road (Lettings)
5/5
GoogleI haven't had much reason to speak with the office but now that I have I'm extremely pleased. I spoke with Gareth at Albany and he sorted my issues in a quick and friendly manor. Top servicePositiveResponsiveness, Professionalism
Agent replied · 11 June 2024
Dear Jeff, Thank you for your kind words about Gareth in property management team, we are happy to hear that you have had a positive experience! Have a great day! Kind Regards, Darlows Lettings - Albany Road
5/5
TrustpilotNot having a good experience with…
Not having a good experience with Darlows and my tenancy but Zara Lawes has been amazing and sorted my issue out as soon as possible.
5/5
GoogleHandling my letting Nadia keeps me informed of the process and communicates well.
Agent replied · 11 June 2024
Thank you for the positive feedback, I am glad you are happy with Nadia's service! Thank you, Cardiff Property Management.
5/5
TrustpilotI've been to many local estate agents…
I've been to many local estate agents looking to rent my first property and no one has helped me like the way Nicole has. As I have found the process confusing Nicole help break it down and made it a lot easier to process.
Agent replied · 13 June 2024
Dear Taryn King, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you have any further questions, please give us a call. We're always happy to help!Darlows Lettings Merthyr Tydfil
5/5
TrustpilotJessica jones always keeps me informed…
Jessica jones always keeps me informed of any houses that are coming up for sale in the area I’m looking for , she is always polite when I speak with her over the phone .
5/5
TrustpilotI have just renewed my tenancy
I have just renewed my tenancy. It was so easy and went smoothly. The lovely Tayah was very helpful and professional. Couldn’t ask for better.
5/5
GoogleLooking for a house as first time buyers we had so many questions, Hannah at Darlows made sure she answered every one whether it was on the spot or gathering the info and passing it on asap. Very helpful and made the process easier.
Agent replied · 11 June 2024
Hi Jessica Laity-jones, your wonderful feedback and rating mean a lot to us. We hope you have a great day!
5/5
GoogleThank you for the valuation Sarah. I was very impressed with your professional presentation and the sale research that had been conducted prior to the visit as a result I would have every confidence instructing you when one is in a position to sell.
Agent replied · 11 June 2024
Hi Mr Harries, we are very happy to have provided you with such a positive experience! We hope you have a great day!
5/5
GoogleFantastic experience from start to finish. Harry and the rest of the team were friendly and professional throughout. They helped us find the exact type of property we were looking for before it even reached the market and helped us become owners. Highly recommended.
Agent replied · 11 June 2024
Mr Anderson-evans, we really appreciate your feedback! Until the next time we meet, take care!
5/5
GoogleThe staff are very helpful. Lauren kindly answered our questions and gave us clear information on any queries we have had.
Agent replied · 11 June 2024
Thank you for your feedback, we are very pleased you are happy with our service. Please get in touch if you need any further assistance. Lauren @ Property Management
5/5
GoogleVery happy with the service I received from Hannah. Very knowledgeable in her field and she made selling my property a breeze and took the stress out of it, highly recommend!
Agent replied · 11 June 2024
Thank you Sayydia for the kind words you have written on this review about your experience with Darlows Albany Road.
1/5
TrustpilotCowboys in Darlows Canton
Sold a flat through Darlows Canton. Exceptionally unprofessional, poor advice, poor management, poor communication. Really wish I’d used anyone else.
Agent replied · 13 June 2024
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@darlows.co.uk with details and we will pass to the relevant team to investigate for you.Thank you
4/5
GoogleAwesome experience in Lauren keirle
Agent replied · 11 June 2024
Thank you for leaving a review. Is there anyone in particular you would like to mention? Thanks, Cardiff Property Management
5/5
GoogleMia acting Darlows was amazing! Really professional when showing us around the property. Have thorough, thoughtful and honest answers to all our questions. … More
Agent replied · 11 June 2024
Thank you for your kind words Billy! If you need any further help, please get in touch. Thank you, Darlows Lettings Albany Road
4/5
TrustpilotGood service
Ollie Hussani was very helpful and dealt with my query professionally. He quickly liaised with the tenants and came back to me, thank you.
5/5
GoogleWe had a great experience viewing properties with Connor Strong - he was friendly and professional, happy to answer any questions, and went out of his way to accommodate us.
Agent replied · 11 June 2024
Good Afternoon Katherine, Thank you so much for taking the time to leave a 5* review on the service you receive from our sales negotiator Connor.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Darlows Cardiff
Has Darlows won any awards?
Yes. Darlows won Platinum in The Trusted Agent 2026 awards.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Darlows hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cardiff.
