Trusted Agent profile · Cardiff
★★★★★
1,121 reviews across 3 platforms
102 Albany Road, Cardiff, CF24 3RT
Part of Darlows, see every office.
Darlows's office in Cardiff, at 102 Albany Road, is rated 4.5 out of 5 across 1,121 reviews on three platforms, including 776 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Darlows hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cardiff.
The Trusted Agent 2026 results for Darlows, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
5/5
GoogleThank you, Lauren Keirle, for your prompt assistance. Your professionalism and helpfulness are greatly appreciated!
Thank you for your kind review. I am always happy to help. Thank you, Cardiff Property Management
5/5
GoogleVery good service showing properties by Ben S. Very thorough and good at Follow ups.
We're so happy you have received good service from Ben Sales @ Darlows
5/5
GoogleI have spoken to Lauren many times and she always is very helpful and pleasant.
Thank you for your kind review for Lauren. She is always happy to help. Thanks, Sophie @ Property Management
5/5
GoogleRaphael did a great job he's a good estate agent best about
Thank you for taking the time to leave Raphael a review. We are pleased to hear you are happy with his service. Lettings team @ Darlows.
5/5
TrustpilotEfficient and timely service
Efficient and comprehensive service with regards to property inspection and safety certification. Special mention for Louise Pugh who helped with all queries and produced Income/Expenditure statement at very short notice!
Hi,Thank you for taking the time to leave us a great review about your experience with us!
5/5
GoogleJodie and the sales team (Harry and Hannah) have been incredible from start to finish. They made buying our first house such an easy and informed process. Would definitely recommend them to anyone looking to buy! Thank you again guys - you’re amazing!
Hollie Carter, thank you for your kind words and this wonderful review! Feel free to reach out to us if you need anything. Have a wonderful day.
5/5
GoogleRaphael Danter answered every question in great detail Showed us around the property, very friendly Extremely happy with the viewing
Thank you Cameron for your kind words and 5 star review for Raphael in Lettings. Have a great day!
5/5
GoogleMy experience with Darlows was excellent from start to finish. The negotiator (Hannah) was very helpful, if she was not available at the office, you would definitely get a call back. Always kept me up to date with everything which was great. Highly recommended, thank you for the great service.
Dear Rupa Patel, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We wish you all the best for the future in your new home. Darlows Albany Road estate agents
5/5
TrustpilotOutstanding service from Ollie Hassani!
Outstanding service from Ollie Hassani! Highly communicative, knowledgeable with excellent advice and follow up. Ollie went above and beyond, even calling contractors out of hours. Highly recommend!
5/5
GoogleDarlow's have been great throughout the whole process of buying a property. The communication is always quick and friendly and no request seemed to be too much. … More
Hi A, Thank you for taking the time to leave a detailed 5* review on the service received by Hannah Moss and Darlows. We are so pleased we could help you get your first home.
5/5
TrustpilotPromt and efficient service
In the time that we had contacted Iestyn- he was very friendly and efficient. He emailed us when he said he would and sent information very promptly. Sorry we can't go ahead yet with buying a property. We will certainly ask for you in the future.
5/5
TrustpilotEfficient service!
Chloe at Darlows has been a star and helped me get what I need straight away with no issues, its great to get efficient service! Thanks Chloe :)
1/5
TrustpilotCHARLATANS-DARLOWS ALBANY RD
Anyone thinking of renting their property or needing to rent a property through Darlows should stay clear of them. Their service is worse than appalling and they never answer emails or telephone calls. They are a complete shower of charlatans who are happy to take money but do nothing in return. If they approach you then run like the wind in an opposite direction. You use them at your peril.
5/5
GoogleRaphael nice customer service delivery and someone who loves his jobs
Thank you for taking the time to leave Raphael a review. We are pleased to hear you are happy with his service. Lettings team @ Darlows.
5/5
TrustpilotHad Darlows out to value my property…
Had Darlows out to value my property and I would like to say how impressed I was with Geraint who called and explained how you market properties different to other estate agents to gain the maximum price .. I will certainly reccomend him and Darlows
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleAm highly impressed with the way Raphael Danter attended to me..... Kudos to darlows, you guys are doing a great job.
Thank you so much, Okafor, for your lovely review and 5-stars for Raphael's service in our Lettings Team. Glad to be of assistance. Have a great day!
3/5
GoogleExcellent service so far. Sphie and Lauren are really helpful all the issues that I’ve got been sorted. Thanks for the good service
Thank you for your feedback. If there is anything further you need please reach out.
5/5
GoogleRecently had a valuation from Hussein, he was very professional and gave me everything that I needed. Definitely will be using him again
Thanks a lot, Yioti, for your 5 star review for Hussein in Sales and his great service. Have a fab day!
5/5
GoogleAmazing experience! Ettore (one of the agents) was super helpful, kind and very good at communicating whenever we needed something!! Massive thank you!!
Hi Laura, Thank you for leaving Ettore a 5* review. We are so pleased you have had a great experience with the lettings team.
5/5
Trustpilotdarlows merthyr
I have dealt with louise Pugh on many occasions, she has helped us out quick and easy with no hassle, shes always there to help, always had good experience with darlows, brilliant service.
Hi,Thank you for taking the time to leave us a great review about your experience with us!
5/5
GoogleWe have liaised with Darlows for a number of occasions and our dealings have always, consistently been professional and polite, everyone is extremely helpful, with particular note towards Hannah 😊 highly recommend …
Hi Kingstons, Thank you for leaving us a review. We look forward to continuing to work with you in the future. Darlows, Albany Road.
5/5
TrustpilotIssues during Covid
During this Covid situation I have had some issues with the property, so sent an email not sure if I’d get a response. Well I was wrong I received a phone call back from Chloe who was polite professional and caring. She was more than helpful in doing her best to sort out the issues for me. Just from that conversation I can tell what a lovely lady she is. Thank you for helping me
5/5
GoogleYesterday we completed on the sale of our house in Cardiff. I just want to say that it was an absolute pleasure dealing with property sales team at Darlows, Albany Road. Jodie, Hanna and Sarah are true professionals and they kept us … More
Mr Scriven, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! We hope you have a great day!
5/5
GoogleThe rental renewal was seamless and Hassle free. Thanks you sophie
Thank you for your kind words for Sophie. We are always here to help, Thanks, Cardiff Property Management.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Darlows won Platinum in The Trusted Agent 2026 awards.
