Darlows Cardiff reviews

★★★★★ 1/5

Trustpilot

Tried to book an appointment to vein a…

Tried to book an appointment to vein a cash only property in lakeside today but can’t book for next week only on the 14th March 2023nas per usual brynmawr darlows helpful as usual NOT

MAYERS · 3 March 2023

★★★★★ 4/5

Google

Great experience with our viewing this morning with Ralph. Very lovely + talked through everything with us and answered our questions. Thank you very much :)

Sarah · 15 October 2023

★★★★★ 5/5

Trustpilot

Great first impressions!!

I first started speaking with Nicole from the Merthyr branch of Darlows approximately 6-8 months ago with a view to buying a property and letting it out. Due to the pandemic and restictions, it has took much longer than I had hoped to secure a property, but I have been really grateful of the initial advice Nicole provided me with, and the advice given in relation to properties I have been considering, despite her knowing that I didnt have instant business to give to Darlows. I have found her to provide excellent customer service and she has been amazing in her efficiency and quick responses. I have every confidence in her and look forward to her managing my property.

Customer · 20 March 2021

★★★★★ 5/5

Google

Very helpful & friendly service from Nadia Refae. Both professional and personable

Tricia · 25 July 2024

★★★★★ 5/5

Google

This is not a review of Darlows in general (that would be considerably less than 5*). This is a review of the service I received from Lauren Kierle, Property Manager at Albany Road. … More

Liz · 9 January 2023

★★★★★ 5/5

Google

I have received excellent service from Nadia Refae with my tenant recently, I highly recommend.

Tomos · 28 May 2024

★★★★★ 5/5

Trustpilot

Prompt response and very professional…

Prompt response and very professional in delivering their services.

Daniel · 7 September 2024

★★★★★ 1/5

Trustpilot

Agent from hell

I moved into a two bed townhouse in Cardiff with my sister back in November 2019, advertised as "professionals only".Prior to moving in, there had been a one month gap between tenants and I had negotiated in writing that the house would be professionally cleaned (outgoing tenant had three children) and that three of the rooms be re-painted.We arrived to a front garden stacked high with black bin bags which had clearly been there a month, and the windows were practically black.Upon entering the house, it was clear that NOTHING had been cleaned. The toilet was black, the cooker was covered in grease and the carpets were stained.To make matters worse, the previous tenant had not removed any of their belongings. Every draw was crammed with paperwork, wires and clothing. Baring in mind this was supposed to be a furnished property; both beds were broken beyond use, and the mattresses were absolutely revolting.The oven doesn't work, and when we first arrived, it was propped up on a wooden block which is a fire safety issue. Oh and the front door does not comply to the security standards set out with the insurer that they insist you go with.6 MONTHS ON, they finally removed the rubbish from the front garden after I put in a formal complaint.1 YEAR ON, I had to arrange for excess furniture and rubbish removal myself and deduct it from the rent.My formal complaint has been "lost" and no one ever replies to any email or phone call.NEVER AGAIN.

Emmelia · 16 January 2021

★★★★★ 5/5

Trustpilot

Swift and supportive help

Cai has been extremely patient and helpful as a new tenant was secured for our flat. He has been unfailingly polite and has answered all our queries swiftly and thoroughly. Thank you.

Karen · 22 December 2020

★★★★★ 5/5

Trustpilot

I would like to give an enormous THANK…

I would like to give an enormous THANK YOU to Ms. Victoria H (Vicky) who has been exceptional in handling, extremely quickly, some issues we've been having a few months now. After little success, Vicky personally took on my complaint and within a week, took care of every single thing, keeping us updated every step of the way. It's the most meaningful help I've had in a while and she's honestly made up for the discouraging feelings we were having. Thanks a million!

Rahima · 19 December 2020

★★★★★ 1/5

Trustpilot

Appalling service!

Appalling service!I booked a viewing and travelled over an hour to view the property only to get a phone as I arrived that they had to cancel the house had sold!Did it sale that minute?Surely any viewings booked for that day would go ahead and the viewer made aware there had been an offer?

Astro · 4 May 2018

★★★★★ 5/5

Trustpilot

Spoke to Chloe

Spoke to Chloe, whom I must add is extremely approachable,has a friendly attitude, consistent and highly professional.Chloe alway's gave us regular updates, we are really pleased and would highly recommend Chloe and Darlows.

L · 4 September 2020

★★★★★ 1/5

Trustpilot

Do not use Darlows to manage your…

Do not use Darlows to manage your property! They do not answer the phone, return voice messages or respond to emails. Our property has been left with a rainwater leak which has effected the electrics since July. We were not informed of the leak and no one has been sent to repair as it was "not a priority" We have been trying to contact them for over a week but no response to any of our emails and no one has returned our calls. Appauling service.

Dear · 1 December 2020

★★★★★ 5/5

Google

Really impressed with the quality and professional service Darlows offers. Would like to mention a specific member of staff Ettore Vaccaro who has been really great helping us move.

James · 12 June 2023

★★★★★ 1/5

Trustpilot

Very poor customer service

Very poor customer service. In my experience they only cared about our landlord and not I “tenant”. Before we moved into the house we were assured by Darlows that the landlord would fix everything that needed fixing in the house which included the damping. After moving in we discovered a lot of other things were faulty. This included the boiler, window and door locks not working. When I tried to get in touch with Darlows they respond a couple of times and when they finally did all the said was they weren’t liable and that we would have to talk to the landlord about it. Every time the landlord needed them to give me and information they would never fail to do that but they neglected our complaints. I wouldn’t recommend and I won’t never rent or buy a property through them ever again.

Jj · 26 October 2020

★★★★★ 5/5

Google

Nadia she was very helpful and we are very thankful for everything she is doing so far for us.

Mirela · 12 February 2024

★★★★★ 5/5

Google

Raphael abd lauren were a great help moving us in. Both an asset to the company

Hongyi · 12 April 2024

★★★★★ 1/5

Trustpilot

No communication skills

Happened now the second time in a row that we were booked in to view a house and we were let down by the agents. First time the agent did not show up and multiple members of the team lied to us this was the Cardiff branch, they stated that the agent is on the way while it turned out there was no booking at all and we waited for no one to come out for 20 minutes. The second time they have failed to notify us in time about that they cannot get access to the property to show it to us. This resulted in us taking half-day off from work for absolutely no reason. Needless to say, I cannot recommend the company at all and very happy that we did not sell our house through them and won't be buying anything that is being sold through Darlows. Big let down. Would have given 0 scores if I could for the unprofessional work. Also, that is not an excuse for no communication between team members that some work from home. Writing an email and paying attention should be the minimum skill for being able to work for a company like that.

Regina · 9 October 2020

★★★★★ 5/5

Trustpilot

DARLOWS

DARLOWS. A BIG shout out to kayleigh Its always hard when buying & moving but so far kayleigh is making that process very easy .keep up the good work A MASSIVE thankyou keep up the good work .See you soon in our new home.

Mr · 17 August 2021

★★★★★ 5/5

Google

Lauren Keirle really great at her job , always gets back to me, always efficient and approachable very bubbly also.... very good at her job

Mark · 15 September 2023

★★★★★ 5/5

Google

Met with one of the estate agents - Sean. He arrived promptly and was very knowledgeable on the property I went to view. Haven’t found the right property yet, but I will continue to use Darlows in future.

Peter · 12 June 2022

★★★★★ 5/5

Google

In the process of searching for a investment property at present. My recent encounters with your agent Sean copper have been very positive. He is a smart, approachable and knowledgable guy. Makes the process much easier. Would recommend

Benjamin · 12 June 2022

★★★★★ 1/5

Google

Called to try and view a property, was told I would be called back to arrange, 2 hours later nothing, called again to have what I can only assume is the Village Idiot answered the phone who sounded most displeased I had called again, I’m sure I interrupted her from something important like her love island blog, or her the latest episode of Gordie Shore.. Alas I didn’t get a call back to arrange a viewing, or a call back of any sort for that matter.. If I could give less than 1 start I would Useless

Ryan · 12 June 2020

★★★★★ 5/5

Google

Helpful when we were in a pickle. Friendly staff both in the branch and on the phones especially. Sam was one of the lovely gentlemen who helped us with our flat review.

Lydia · 12 June 2020