Trusted Agent profile · Cardiff
★★★★★
1,121 reviews across 3 platforms
102 Albany Road, Cardiff, CF24 3RT
Part of Darlows, see every office.
Darlows's office in Cardiff, at 102 Albany Road, is rated 4.5 out of 5 across 1,121 reviews on three platforms, including 776 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
5/5
GoogleSale staff is very helpful & do struggle with buyer especially Harry & Jodie
Hi Aim Trading Uk Ltd, We're pleased to see the 5-star rating you left for us. After a tricky sale, we got there in the end and we really hope you enjoy your lovely new home. We're glad you were happy with the service we provided and we look forward to doing business with you in the future.
5/5
GoogleDarlows were excellent from start to finish. Quick response regarding a viewing on our current flat. Efficient viewing. Most helpful staff including Kate, Kyle and Tristram who have made sure everything regarding our tenancy and move go smoothly. We are so appreciative of a lettings agent who looks after their tenants in this way. Thank you so much to the team at Darlows!
Dear Jess, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. You really made our day today.
5/5
GoogleHi, Today I had my viewing with Raphael Danter and it went pretty well and I loved the property as well. Thank you very much Raphael Danter for being there to view the property.
Good afternoon Harsha, thank so much for your kind words for Raphael in Lettings and his 5-star service! Have a great day!
5/5
GoogleHad an inspection visit from property manager Sophie today, she was incredibly lovely, friendly and easy to talk to. Was able to talk about any problems I was having comfortably and left feeling like these issues will be resolved quickly. … More
Thank you so much for your feedback. I am really glad that you hear you were are happy and found myself friendly and easy to talk to. Sophie @ Cardiff Property Management
5/5
GoogleI asked Darlows to help me sell my home. They managed to get lots of viewings done very quickly and found me a buyer in no time. They communicated with me throughout the whole process and kept me informed of … More
Hi Tahir, Thank you for taking the time to leave such a positive review on the service received by Hannah and the team at Albany Road. We wish you many happy years in your new home.
5/5
GoogleI would like to thank krystle Davies for her great work and service
Thank you for taking the time to leave Krystle a lovely review. She will be pleased you are happy with their service. Thanks, Cardiff Lettings
5/5
GoogleAwesome service from Sophie Peake. Arrived early for a propertyy visit and took her time to listen to my concerns. 😊 …
Thank you Alexander for taking the time to leave Sophie a google review @ property management
5/5
GoogleHi yesterday lourin visited my house ,she has positive attitude and she didn't take too much of our time was very quick.Thanks
Thank you for your kind review for Lauren, we are pleased you are happy with her service. Thanks, Cardiff Property Management.
5/5
GoogleGreat service from Darlows, Albany Rd. Prompt responses from the agents and good communication. I’ve been dealing mostly with Sean Cooper Sales Assistant who is very experienced, understands property and the local area. Couldn’t be happier. Thanks
Good Morning, Thank you for the kind five star review for Sean Cooper.
5/5
GoogleRaphael Danter, was 5 mins early and was very eager to show the place around. He was friendly and asked all of our questions and also added additional information to help us.
Good morning Sauronil, thank you for your kind word and 5-star review for Raphael in our Lettings Team. Great to hear! Have a lovely day.
5/5
GoogleHad a viewing appointment today. Had a lovely chat with Mr.Raphael Danter. Great lettings negotiator. He explained the house features well. Looking forward to rent the house soon.Lucky to find Darlows (albany road)agency.
Good afternoon Anna, thanks a lot for your kind words and 5-star review for Raphael in Lettings and his super service. Have a great day!
5/5
TrustpilotGreat Service
I use Darlows as my letting agency They have always been very helpful and timely in their communications with me. Sam McAllister recently carried out a check at the property and he was very polite, professional and helpful when I met him. I have used Darlows for a few years now and am happy to continue to do so.
Good Morning,Thank you for taking the time to leave us feedback. We are please to hear that you were happy with our service. Please let us know if you need anything else.Thank you,Darlows Lettings Merthyr Tydfil
5/5
GoogleI dealt directly with Hannah throughout the purchase of my first property. I found her to be attentive and professional throughout the process, keeping up direct communication with myself but also sorting out a number of issues during the … More
Thank you William, We are so pleased that your first purchase has gone through and you had such a great experience with Hannah. We wish you all the luck in your new home.
5/5
GoogleMy partner and I are currenting in the process of purchasing a property with Darlows. Both Connor and Hannah have been absolutely fantastic thus far. During our search, Connor showed us around several properties. He was very personable and … More
Hi Hannah, Thank you so much for taking the time to leave such a detailed review on the service you have received from Connor and Hannah. We are so pleased we could help you find your first home. Thanks - Darlows
5/5
GoogleProfessional service offered by Kristie at the Albany Road Branch. She was superb in understanding my needs for a property, her attention to detail was sharp and always got back to me promptly with my questions. Wouldn’t hesitate to recommend or go through this agent again.PositiveProfessionalism
Hi Jodie, Thank you for your detailed review on the service Kristie has provided you. We are pleased we have been able to help your property search.
5/5
GoogleI have had the pleasure of working with Thomas Wilkinson to help with the selling of my property. He worked quickly and efficiently and has been very helpful every step of the way. I definitely recommend this agency and Thomas Specifically to help sell your property.
Thank you Sharon for your kind words, we are so pleased you have had such a great experience with Thomas and hope to continue the quick and effective approach moving forward.
5/5
TrustpilotThat bit more
Was looked after by a young lady called Hollie So helpful about the property and the local area.
5/5
TrustpilotSpeedy service and always helpful
Bought my house through Darlows and always found them through this process to be straightforward and without delay. I have since decided to put my house on the market with them because of their efficiency and concern; they viewed my house for sale within hours of my request and kept me updated as to the situation.Well done Diane-much appreciatedI
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleTake my hat off the the guys and girls at darlows Albany Road. Hannah, Donna and all the team have been so professional and will go above and beyond your expectations to get the best price for you home. Really are the number 1 company to sell or buy a home with.
Hi David, thank you for leaving us a great review. We are so pleased that you have received great service from the team. Take care.
5/5
GoogleWe’ve recently completed on a house purchase through Darlows estate albany road. The service was really good, everyone we’ve dealt with has been professional and … More
Good morning Sugesh, thank you for your 5-star review for Mike in Lettings and Sophie in Property Management. We're not sure who Heritage and Sam are but we're glad to hear you had a great experience! Have a super day.
1/5
TrustpilotMyself and my daughter have contacted…
Myself and my daughter have contacted darlows to request a viewing, we both have been told someone will ring us back, I have been waiting since last week and my daughter has been waiting two days, not very professional.
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@darlows.co.uk with details and we will pass to the relevant team to investigate for you.Thank you
5/5
GoogleI would highly recommend Darlows to anyone who was considering buying or renting their property. I felt so well looked after especially by Hannah Moss. She was a very friendly, helpful and professional lady who really gave it her all. You can tell she genuinely wanted the best for her client (myself) and I couldn’t thank her enough.
Hi Miss Gibson, we're happy you found our staff to be so supportive during your experience here at Darlows Albany Road. Thank you for your kind words and this wonderful review! Feel free to reach out to us if you need anything. Have a wonderful day.
5/5
GoogleSophie, property management have worked very hard since Christmas to get our washing machine fixed, professional and amazing! Keep up the work
Thank you for taking the time out of your day to leave Sophie a lovely google review. We are happy everything is now sorted. Property Management @ Darlows
5/5
GoogleSophie Peake From Darlows is a very professional agent. She goes above & beyond in her role with Darlows.
Thank you for taking the time to leave Sophie a review, We are pleased with the service you are getting from our Team @ Property management
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Darlows, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Darlows hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cardiff.
Yes. Darlows won Platinum in The Trusted Agent 2026 awards.
