Trusted Agent profile · Cardiff
★★★★★
1,121 reviews across 3 platforms
102 Albany Road, Cardiff, CF24 3RT
Part of Darlows, see every office.
Darlows's office in Cardiff, at 102 Albany Road, is rated 4.5 out of 5 across 1,121 reviews on three platforms, including 776 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
5/5
GoogleI was impressed by the service provided by Michael Tustin at Darlows, Cardiff during what was not a straight-forward tenancy arrangement. As a Chartered Surveyor myself, I have worked with rental department colleagues in other companies and can recommend Michael Tustin to prospective landlords and tenants.
4/5
GoogleFirstly I'd like to thank Tristram for making the viewing and the whol experience enjoyable also Kate who grafted to make the early move possible and the entire team really it's been a great experience I'd definately recommend to friends and family considering renting or buying through darlows. Thank you guys
5/5
GoogleI am currently renting a flat from Darlows. All services provided are appreciable, especially the assistance from their staff Lauren Keirle. Thank you!
Thank you for your lovely review for Lauren, She is always happy to help. Thanks, Cardiff Property Management.
5/5
GoogleThank you so much Darlows for making our move in experience easy going, from house viewing and to the paperwork all done in a short space of time and zero hassles. … More
Thank you very much for your kind review. I am always happy to help. Lauren @ Property Management
5/5
GoogleHad a property visit from one of the team named Lauren Keirle, and she was lovely, really put any anxieties or problems me and my housemate had to rest while being both a pleasant energy to have in the house yet also remaining professional … More
Thank you for your feedback. I am very happy you are pleased with my service and we are always on hand to assist Thanks, Lauren @ Cardiff Property Management
5/5
GoogleIt was nice meeting and nice viewing with Raphael Danter from Darlows.he is very kind .he show me the property very nicely.I like the property..I think It was very nice and peaceful for me.
Good morning Sumi, thank you so much for your kind words and 5-star review for Raphael in our Lettings team. Have a great weekend!
5/5
GoogleEasy experience moving both in and out. Sophie Peake in particular has been fantastic in dealing with issues that have come up during tenancy. She went out of her way to reassure us over an issue even beyond her working hours.
Thank you for leaving us a positive review. Sophie is pleased you are happy with her service. Please get in touch if you need help in the future. Thanks, Kate @ Cardiff Property Management
5/5
GoogleLauren Keirle Has helped with great communication and fast responses between landlord and tenant. Please continue responsive communications when questions asked in email or messages left in the office.
Thank you for your kind review for Lauren. She is always happy to help. Thanks, Sophie @ Cardiff Property Management.
5/5
GoogleIt is so nice & pleasure to meet with Sophie (from albany darlow) in the flat. She is the most enthusiastic and helpful girl. I hope we could do business in the future.
Thank you for taking the time to leave Sophie a review. We are glad you are happy with our service. Sales @ Albany Road
5/5
GoogleExceptional customer service from Kristie at Darlows. I was able to contact her whenever I had a question and she was prompt with her emails. She's professional, helpful and very good at her job. If you are looking to purchase a property with Darlows ask for Kristie!PositiveResponsiveness, Quality, Professionalism, Value
Good Afternoon Abdul Qayum, Thank you for taking the time to leave your review on how you have found your experience with Kristie Simmons. We really appreciate the feedback. Thanks Darlows
5/5
GoogleLauren Keirle from the merthyr branch was great. I called about wanting to get some documents and she was quick to respond. Would definitely recommend. Thank you
Thank you for your kind review for Lauren. She is always happy to help. Thanks, Cardiff Property Management
1/5
GoogleLiterally useless rung 6 times over 2 days to renew our contract, not a sausage and everytime the same "someone will phone you back" response there are incompetent estate agents but thing these ones are just generally lazy The fact that the only response I've got is when I left you a bad review speaks volumes
Good Afternoon, I'm sorry you have had issues contacting us regarding your renewal. If you could please email through the property address in question that you are looking to renew for to pmcardiff@darlows.co.uk we will look into this straight away for you. Kind Regards, The Property Management Team - Darlows Lettings.
5/5
GoogleLauren Keirle working out of Darlows on Albany Road has always proved extremly helpful and efficient and has been proactive in providing a high quality service. A great asset to the company.
Thank you for leaving a lovely review. I am always happy to help. Lauren @ property management
5/5
GoogleSophie P was very efficient at organising for essential work to be carried out on the property
Thank you for taking the time to leave Sophie a google review. Its great to hear our Sophie has been efficient with her work in helping you @ Property management.
5/5
GoogleI've not yet finished the process were going through but I have to say so far the level of service and communication from Sashka at Darlows has been exceptional. They've helped every step of the way so far and cannot say a bad word about them. Highly recommended.PositiveResponsiveness, Professionalism
Dear Ethan, Thank you for taking the time to leave a 5 star review for Sashka. We're happy to hear you are having a positive experience and we look forward to continue this for you! Kind Regards, Darlows Lettings, Albany Road.
5/5
GoogleDarlows have been very helpful in sourcing properties for me, especially considering the covid-19 restrictions and drama. A special thanks must go to Kristie who has been a real star, very informative and helpful throughout the process of viewing and making offers - fingers crossed now that the sales go through without hiccup! :)PositiveResponsiveness, Professionalism
Hi Jayne, thank you so much for your 5* review. We are pleased that we have been able to help you and look forward to helping you through to completion.
5/5
TrustpilotExcellent Service
Many thanks to Emma and Cai for the excellent service I had from them finding the right tenants for my house that I have now rented out. Both were so helpful and both really nice.I would recommend Darlows can’t fault them
5/5
GoogleHad a really nice chat with Nadia rafae, always at the end of the phone to give really helpful answers.
Thank you for your kind review for Nadia. She will be pleased you are happy with her service. Thank you, Cardiff Property Management.
5/5
GoogleMy partner and I are looking for a property and have been in contact with Darlows who have been excellent. We have had a lot of contact from Sean Cooper who has been excellent in recommending properties and arranging viewings. Sean, … More
Hi LJ, Thank you for taking the time to leave those kind words regarding the service received from Sean Cooper. Darlows
5/5
GoogleI called for advice about a property the other day and spoke to a lovely lady Nadia, she was very friendly and helpful.
Thank you for taking the time to leave Nadia a review. She is always happy to help. Thanks, Cardiff Property Management.
5/5
TrustpilotThanks for Chloe’s support, guidance and friendly customer service.
Chloe was friendly and gave excellent, knowledgeable advice to me yesterday when I contacted the letting department at Darlows. As a landlord it is reassuring to have someone who can support and guide you. Thanks Chloe, you’re a credit to the company.
4/5
GoogleI met today Mr Hussein from Darlows, and he is a real professional agent, he explained everything to me in relation to the options for the house and everything else that needs to be done. Really good person.
Thank you Angelo for your kind words regarding Hussein in our Sales team and his professional service. Have a great day!
5/5
GoogleI have been dealing with Lauren keirle, whom has had very professional involvement with my inquiries and has been a pleasure to deal with! Lauren has made my experience with this company a very positive one! Thank you!
Thank you for your kind review about Lauren. We are glad you are happy with the service she is providing. Thanks again, The Property Management Team
5/5
GoogleBuying a property is the most stressful thing i think I've ever done in my life! However, Darlows have been great with me, namely Donna Stonelake, keeping me updated every step of the way and assisting me with any queries. I would be very happy to deal with Darlows again in the future.PositiveResponsiveness, Professionalism
Hi Lorna, thank you so much for taking the time to review our service. I am so glad that our sales team have kept you updated through the process. Good luck. :-)
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Darlows, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Darlows hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cardiff.
Yes. Darlows won Platinum in The Trusted Agent 2026 awards.
