Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleVery pleased with the work Cai Daniels & the rest of the team helped us secure our rental property within 3 days! And always on hand to answer questions will definitely recommend using Darlows to anyone looking to find W future property we will definitely use again! Thank you for the hard work. 😁PositiveResponsiveness, Quality, Professionalism, Value
Ryan · 12 June 2022
Agent replied · 11 June 2024
Good Morning Ryan, Thank you for taking the time to leave this great review for Cai and the team. we're glad to hear you had a smooth process while finding your new home! Kind Regards, Darlows Lettings - Albany Road
★★★★★ 5/5
TrustpilotGreat customer service
Great customer service. Had our renewal sorted and organised very quickly by Lauren Keirle.
Customer · 27 February 2025
Agent replied · 13 June 2024
Thank you for your lovely review for Lauren, She will be pleased that you are happy with her service. Thanks Cardiff Property Management.
★★★★★ 1/5
GoogleI've been trying to make an appointment to see a property for about 6 weeks now. Always get through to a call centre who can't find the property and can't put me through to branch. No wonder the property remains unsold!
Bethan · 1 May 2025
★★★★★ 5/5
TrustpilotI want to thank Zara for being a great…
I want to thank Zara for being a great professional and helping me in these turbulent times. Thank you.
Antonio · 7 June 2020
Agent replied · 13 June 2024
Dear Antonio Canales, Thank you for leaving such great and detailed feedback about your experience with Darlows Albany Road (Lettings). Thank you again for your 5 star rating!RegardsDarlows Albany Road (Lettings)
★★★★★ 5/5
TrustpilotLouise was so professional…
Louise was so professional she has dealt was any problems I had we so much ease. Thank you for all your help.
Anthony · 10 January 2024
★★★★★ 5/5
TrustpilotVery quick sale - one happy customer.
I just sold my house through Darlows. Had an excellent service first from Livvy and then Natalie. we opted for an Open Day and that was a huge success, with an extremely quick sale. The exchange itself took a little while but I was kept informed throughout of any issues and despite this it was stress-free. I would highly recommend Darlows and would certainly use then again. Thank you ladies
Phil · 15 January 2019
Agent replied · 13 June 2024
Dear Phil Horrell, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. Thank you again for your star rating!RegardsDarlows Caerphilly
★★★★★ 1/5
GoogleWant your calls and emails to be ignored? Go with Darlows!
Want an estate agent to have zero knowledge on a property on which they’re doing … More
Dylan · 12 July 2024
Agent replied · 24 August 2024
I am very sorry to hear that your experience with us has not met your expectations. We are always looking to improve our services and would be eager to discuss this in more detail so we can address your concerns. Please can you email pmcardiff@darlows.co.uk, Thanks, Cardiff Property Management.
★★★★★ 5/5
GoogleSophie and Krystle helped me move in early, both were really amazing, and supportive towards my situation.
Best property management company 10/10
Talal · 17 October 2024
Agent replied · 24 October 2024
Thank you for leaving Sophie and Krystle a glowing review. They are always happy to help @ property management.
★★★★★ 5/5
GoogleNadia from the Cardiff branch is great. She responds to emails really quickly and keeps us updated at all times!! The best Darlows agent we have dealt with so far!! She’s fab. Thank you!!
Faith · 13 March 2024
Agent replied · 11 June 2024
Thank you for your kind review for Nadia. She is always happy to help. Thanks again, Cardiff Property Management.
★★★★★ 5/5
GoogleI am very much happy now as I moved to my new home yesterday. Many thanks to Darlows Albany Road team especially Mr Jack who helped me to find the best home in St mellons. He was very professional as well as friendly to me and my family. … More
Syamkumar · 9 January 2023
Agent replied · 11 June 2024
Thank you very much for your kind words, I am very pleased you are happy with my service. Jack @ Cardiff Lettings.
★★★★★ 1/5
TrustpilotStay away from Darlows and Spicerhaart
Stay away from Darlows and Spicerhaart. They are horrendous at managing properties and tenancy agreements.They don’t care if you have no electric or damp or heating. The 5 years they managed our rental property they caused immense amounts of stress. The advisors they have working for them are utterly clueless.They’ll never return your call or answer emails. Stay away.
Ryan-jon · 22 November 2021
Agent replied · 13 June 2024
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@darlows.co.uk with details and we will pass to the relevant team to investigate for you.Thank you
★★★★★ 5/5
TrustpilotOutstanding service
Outstanding service! Emma has been amazing and really helped me through a difficult move. Really recommend. Thank you
Joanne · 3 April 2020
Agent replied · 13 June 2024
Dear Joanne Wood, Thank you for leaving such great and detailed feedback about your experience with Darlows Rumney estate agents. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Rumney estate agents
★★★★★ 4/5
GoogleProcess has been straight forward and Cai has been very responsive and communicablePositiveResponsiveness
Liam · 12 June 2021
Agent replied · 11 June 2024
Dear Liam, thank you for leaving a positive review! We are glad you had a great experience dealing with Cai! I hope that we can continue this service and turn that 4 star into a 5 star soon enough! If there is anything more we could be doing, just let us know, we always strive to improve our service.
Kind Regards, Darlows Lettings - Albany Road.
★★★★★ 5/5
GoogleMy initial experience wasn’t the best to be fair, but since dealing with Nadia has completely changed my perspective. Her helpful nature and determination to get the job done are exactly what every tenant looks for.
Taha · 13 January 2024
Agent replied · 11 June 2024
Thank you for taking the time to leave Nadia a review. We are always happy to help. @ Property management.
★★★★★ 5/5
GoogleHannah at Darlows, Albany Road guided the sale of my house in Roath through with efficient and patient persistence, negotiating what was a somewhat protracted, and lengthy process, facilitating communication with buyer and both solicitors when things got a bit sticky. I recommend highly.
Esther · 12 June 2023
Agent replied · 11 June 2024
Hi Esther, Thank you for taking the time to leave this review. We are so pleased to have got your property through to completion. Thanks
★★★★★ 5/5
GoogleLauren Keirle helped us when our boiler was broken. Every day she rang to check in and see if there were any updates and was very attentive. She went above and beyond and restored our faith in Darlows after having some bad service before
Rhiannon · 12 June 2023
Agent replied · 11 June 2024
Thank you for your feedback. I am very happy you were pleased with my service. Myself and the team are always on hand to help if you need anything. Thanks, Lauren @ Cardiff Property Management
★★★★★ 5/5
GoogleAs always Lauren Keirle have been professional and wonderful in handling our renewal. its been a great experience with the darlow team so far.
Bukola · 17 August 2024
Agent replied · 24 August 2024
Thank you for your kind words for Lauren, She is always happy to help. Thanks, Cardiff Property Management.
★★★★★ 5/5
GoogleLauren Keirle at Darlows was fab at helping us organise our rental contract. She was incredibly professional and went above and beyond to make the process as smooth as possible. Thanks for all your help!
Hannah · 13 January 2024
Agent replied · 11 June 2024
Thank you for leaving Lauren such a lovely google review. We are glad Lauren went above and beyond to help @ Property Management
★★★★★ 5/5
GoogleI am very satisfied with the services, Krystle showed everything in detail, told and answered all questions. Thank you
Valeriia · 27 October 2024
Agent replied · 10 November 2024
Thank you for taking the time leaving Krystle a review. She will be pleased you are happy with her service. Thanks Cardiff Lettings
★★★★★ 5/5
GoogleI commend the timeliness, choice of words and professionalism of Lauren Kierlie in handling our complaint on internet services. Thumbs up!
Kayode · 24 September 2024
Agent replied · 24 October 2024
Thank you for your lovely words for Lauren, she is always happy to help. Thanks, Cardiff Property Management.
★★★★★ 5/5
GoogleI really enjoyed the service of darlow agent,(Lauren Keirle)She is so lovely and always there to listen and solve your problems.
Faith · 24 September 2024
Agent replied · 24 October 2024
Thank you for taking the time to leave Lauren a google review and thank you for your positive feedback @ property management
★★★★★ 5/5
GoogleFantastic experience with Connor Strong and - really helpful and knowledgable advice. Connor strong Showed us some brilliant properties, one of which we have just had an offer accepted - we are over the moon! Connor strong was helpful friendly and communicative throughout.
Molly · 12 June 2023
Agent replied · 11 June 2024
Hi Molly, Thank you so much for taking the time to leave a review for our sales negotiator Connor. We are so pleased we were able to find you a property which ticked all of your boxes. We look forward to being able to hand over the keys to your first home soon!
★★★★★ 5/5
GoogleMet with Raphael Danter today. He was very helpful and professional overall customer service was 10 out of 10. The staff memeber organising the viewing were very efficient too.
Would recommend for them to anyone.
Thanks again
Gobind · 14 November 2023
Agent replied · 11 June 2024
Good morning Gobind! Thank you so much for your 5-star review and detailed positive feedback for Raphael in Lettings. Have a great day!
★★★★★ 5/5
TrustpilotAs a landlord I have used Darlows for a…
As a landlord I have used Darlows for a number of years and found that Joanne Davies who handled my properties was excellent and very efficient, I am sad to see her leaving the company and wish her all the best.
Paul · 11 March 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
