Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotNicola @darlowsmerthyer
Used Nicola through darlows merthyr highly recommended company she was so amazing through the journey of renting Nicola I can't thank you enough you went out of your way to make sure this house was ready for me and my new life darlows should be glad to have such a credit to their team ..I will use your company and Nicola if she's on board and suggest others follow thanks so much nic
Leon · 2 October 2019
Agent replied · 13 June 2024
Dear Leon, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you have any further questions, please give us a call. We're always happy to help!Darlows Lettings Merthyr Tydfil
★★★★★ 5/5
TrustpilotDarlows lettings merthyr
Fantastic service from Darlows Lettings Merthyr. From the initial viewing Nicole was helpful, polite and extremely friendly. Thanks for a smooth and fast process definitely recommend
Laura · 4 April 2019
Agent replied · 13 June 2024
Dear Laura Merriman, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. We appreciate your kind words and look forward to helping you again in the future.Darlows Lettings Merthyr Tydfil
★★★★★ 5/5
TrustpilotFaith Restored.
Jada was fabulous, totally restored our faith in the viewing and purchase process. Very efficient responses to queries and questions. The photographs of the property and gardens were also very accurate.
Mrs · 19 September 2023
★★★★★ 5/5
GoogleNadia from Darlows has been very professional and has provided me with excellent service. The tenants reported a leaky boiler very close to Christmas. Nadia ensured that the problem was fixed temporarily with the tenant's own contractor, … More
Amina · 14 March 2024
Agent replied · 11 June 2024
Thank you for your kind review for Nadia. She is always happy to help. Thanks, Sophie @ Property Management.
★★★★★ 5/5
GoogleI just wanted to say how incredibly good and helpful Nadia Refae from the Cardiff Property Management Teamhas been over the last week. She always answers the telephone quickly. Any query I have had she has dealt with efficiently. You … More
A customer · 9 January 2024
Agent replied · 11 June 2024
Thank you for leaving Nadia such a lovely review. Nadia is always happy to help. @ Property Management.
★★★★★ 5/5
GoogleTim, Max and Ben, in fact the whole team were very professional and helped us every step of the way during the sale of our late parents house. I would recommend them if you have a property to sell.
Stephen · 13 March 2024
Agent replied · 11 June 2024
Thank you for your kind words. These sales are never the easiest so glad to hear they helped where possible
★★★★★ 5/5
TrustpilotSuper easy and straight forward thanks…
Super easy and straight forward thanks to Lauren Keirle!
Darcy · 27 October 2022
Agent replied · 13 June 2024
Hi,Thank you for taking the time to leave us a great review about your experience with us!
★★★★★ 5/5
GoogleI had a great experience meeting with Krystle Davies while looking for an apartment. She was friendly and helpful. Thanks to her support. Highly recommend!
Bianca · 10 November 2024
Agent replied · 10 December 2024
Thank you for leaving Krystle a lovely review, she will be happy to know you have been happy with her service and support. Thanks, Property Management
★★★★★ 1/5
TrustpilotWhere do I start except… AVOID.!
Where do I start except… AVOID.!They were nothing but unhelpful when purchasing through them, advertised a property dimensions incorrect!Rhys, Adam & Matthew are completely incompetent.Won’t go in to it but most definitely wouldn’t sell or buy a property through Darlows Rumney or Darlows in General!We are currently in talks with our solicitors due to their awful service!
Liam · 19 October 2022
Agent replied · 13 June 2024
I’m sorry to hear you have been unsatisfied with the service provided by the Darlows team in Rumney but a full investigation of your concerns has been heard and responded to. If you would like this matter followed up further, as per the original response, you can contact Anne.Boylan@Spicerhaart.co.uk.
★★★★★ 5/5
TrustpilotThankyou Kelly for the good news and…
Thankyou Kelly for the good news and great customer service
Sharon · 27 May 2025
Agent replied · 26 September 2025
Thank you for your kind review for Kelly, we are so happy hear your feedback. Cardiff Property Management
★★★★★ 5/5
GoogleI personally had a fantastic experience while discussing the details of renting a property that I am interested in with a Darlows letting agent Mia Wheddon Patel. She was extremely helpful and answered any queries I had regarding the property and also the rental process. I would definitely recommend Darlows if you were interested in finding a property to rent!
Jamie · 12 June 2022
Agent replied · 11 June 2024
Dear Jamie, Thank you for the above review for our lettings negotiator Mia, we really appreciate it! Have a great day! Kind Regards, Darlows Lettings - Albany Road.
★★★★★ 5/5
TrustpilotThank you Jessica for your help and…
Thank you Jessica for your help and making our visit pleasant.
Gerald · 23 July 2022
Agent replied · 13 June 2024
Hi,Thank you for taking the time to leave us a great review about your experience with us!
★★★★★ 5/5
GoogleWe had a fantastic experience viewing the property with Annuja James. She was exceptionally cooperative and promptly addressed all our queries.
Saim · 2 January 2025
Agent replied · 8 January 2025
It is great to hear you had such a positive experience with Annuja. Thank you for your review, Albany Road - Sales
★★★★★ 5/5
GoogleI and my family will always recommend Darlows Estate for all your accommodations needs. Jake always was there to assist. They were fab.
Ifeoma · 7 December 2025
★★★★★ 5/5
GoogleSara was quick and efficient in sorting my query for me! Thanks so much really grateful 🙂 …
Natalie · 12 June 2021
Agent replied · 11 June 2024
Good Morning Natalie, Thank for you leaving this great review for Sara, its great to hear she was helpful when you had a query. Kind Regards, Cardiff Property Management Team.
★★★★★ 5/5
GoogleSo far excellent, friendly and safe service from Darlows. Tristram, whom got in touch with us promptly and showed us around a couple properties has been with us every step of the way helping with negotiations and answering any questions we have! Definitely the most personalised service weve had from an estate agency! 10/10 would recommend for all your property search needs 🌟PositiveResponsiveness, Quality, Professionalism, Value
Stacie · 12 June 2021
Agent replied · 11 June 2024
Dear Stacie, It's great to hear that you have had a positive experience dealing with Tristram! Thank you for taking the time to leave a review. Have a great weekend! Kind Regards, Darlows Lettings - Albany Road.
★★★★★ 5/5
GoogleI am currently in the process of purchasing a property through Darlows and am mostly dealing with Harry as my main point of contact. I find Harry to be extremely professional yet very friendly and approachable and he has been on hand throughout and keeps me updated regularly. I have also purchased through Darlows in the past and find them to be a very good Estate Agents to deal with.
Joseph · 12 June 2020
Agent replied · 11 June 2024
Hi Joseph Mcdonough, thank you for taking the time to leave a review for us at Darlows Albany Road. We're happy we could meet your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!
★★★★★ 5/5
GoogleLauren Keirie has ben an absolute gem and a credit to Darloes for being so efficient and professional in dealing with my affairs.
I feel I'm in good hands knowing she is looking after me.
Bryn Davies 78 Greenway Road Cardiff
Bryn · 13 January 2024
Agent replied · 11 June 2024
Thank you for taking the time to leave me a review. I am always happy to help. Lauren @ Property management.
★★★★★ 5/5
GoogleHannah Moss was so helpful while I was looking for a house. So glad she offered us mortgage advice. Wouldn't hesitate to recommend her!
Stella · 13 June 2019
Agent replied · 11 June 2024
Thank you again for taking the time to let us know how we did. We hope you have a great day!
★★★★★ 4/5
GoogleVery happy with the service from Emma and team in Darlows Albany Road. They made my move into my new rented property very smooth.. The only criticism I do have is that when you need to speak to them directly there phones went through to head office if they are busy. Apart from that great service.
Caron · 13 June 2019
★★★★★ 5/5
GoogleIt was such a great experience using Darlows on property purchase, they did a great work to make the transactions as smooth as it can, they always have a quick response to my enquiries, i am very satisfied their service and 5 stars are given to their excellent work
Bonhuen · 12 June 2023
Agent replied · 11 June 2024
Hi Bonhuen, Thank you for your review. We are over the moon that we could be of assistance to help you purchase your family home and that you were happy with the service level provided.
★★★★★ 5/5
TrustpilotExcellent service
Excellent serviceA big thank you to Tristram who managed to make us feel safe and supported while becoming landlords! Very efficient, caring and helpful, I am really glad we’ve chosen Darlows to manage our property.A mention for Emma too, always ready to take over and advise when we had questions. Well done guys!!
Raluca · 10 July 2020
★★★★★ 5/5
GoogleI was very happy with the prompt customer service that Lauren keirle gave in relation to a plumbing repair on the property I rent. She did everything she agreed to and for that I am very satisfied 😊 …
Kate · 12 February 2024
Agent replied · 11 June 2024
Thank you for your review. We are glad you are happy with Lauren's service and your maintenance issue resolved. Please get in touch if you need anything in the future. Thanks, Sophie @ Property Management.
★★★★★ 5/5
TrustpilotI mainly dealth with a colleague called…
I mainly dealth with a colleague called emma. However did speak to various other people. Me and my partner are letting a new place down the bay and the service we have recieved from the team is second to none especially since the country was on lockdown at the time of us applying and moving. Couldnt ask for a better service and will. Be using darlows again in future
Yosif · 8 June 2020
Agent replied · 13 June 2024
Dear Yosif Ali, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. We wish you all the best for the future in your new home. Darlows Albany Road (Lettings)
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