Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
★★★★★ 4/5
TrustpilotGreat professional attitude
Great professional attitude from the staff at Darlows, good photos taken of a rental property I needed letting and good communication when they were contacting me. Only slight criticism is when I would try to contact them, not always possible. As I say, slight criticism, otherwise very friendly & efficient.
Sean · 25 June 2019
Agent replied · 13 June 2024
Dear Sean Hall, Thank you for leaving such great and detailed feedback about your experience with Darlows Albany Road (Lettings). We always love to hear from our customers, especially with such great feedback. We certainly look forward to the opportunity to turn 4 stars into 5. We wish you all the best and hope to speak to you again in the future. Darlows Albany Road (Lettings)
★★★★★ 5/5
GoogleReally good service. It was my first time selling a property and I couldn't have asked for any more support from Jodie and Hannah. I was recommended Darlows by a friend who had sold their property via them and I will certainly be recommending them when asked in the future.
Ben · 13 June 2019
Agent replied · 11 June 2024
Hello Mr James Thank you for sharing your positive experience about Albany Road Darlows. Thanks again for the recommendation. We look forward to working with you going forward. Have a good day!
★★★★★ 5/5
GoogleI had wonderful service from Lauren, she provided hands-on customer service and was great with dealing with all of our questions and queries quickly. Thanks again Lauren!
Abbie-Louise · 12 June 2023
Agent replied · 11 June 2024
Thank you for the lovely review! I am very glad that you are happy with my service. Please get in touch if you need any further assistance. Thanks, Lauren@ Property management.
★★★★★ 4/5
GoogleThankyou Lauren keirle for keeping me update and posted with my ongoing maintenance issues and giving me every confidence that darlows property maintenance will resolve my issues your excellent customer services puts me at ease 🙂 …
Sharon · 12 June 2022
Agent replied · 11 June 2024
I really appreciate you leaving me a review. I am always more than happy to assist if you need anything in the feature. Lauren @ Cardiff Property Management
★★★★★ 5/5
GoogleMe and my husband have just viewed our second house with Mia this evening and both times she has been welcoming and friendly. She has also had a great knowledge of the property and the local area.
KL · 12 June 2022
Agent replied · 11 June 2024
Dear KL, We really appreciate the five star review you have written for our negotiator Mia! We really try to strive for great customer service. We hope you have a great day. Kind Regards, Darlows Lettings - Albany Road.
★★★★★ 5/5
GoogleExcellent experience so far. The sale is still going through so I don't want to jump the gun, but so far Hannah Moss and Sean Cooper have been amazing. Professional, dedicated, knowledgeable, friendly approachable... We have been looking … More
Michaela · 9 January 2022
Agent replied · 11 June 2024
Hi Michaela, Thank you for your kind words on the service you have been provided. We look forward to continuing to work with you throughout the process. Have a nice day. Darlows - Albany Road
★★★★★ 5/5
GoogleI met Raphael Danter who was kind and reassuring. Great Man to work with
Omoarebun · 12 April 2024
Agent replied · 11 June 2024
Thank you for taking the time to leave Raphael a review, Happy to help. Lettings @ Darlows.
★★★★★ 5/5
GoogleRaphael did a very good viewing like thr flat very much
Rashidat · 4 June 2024
Agent replied · 11 June 2024
Thank you for taking the time to leave Raphael a review. He is always happy to help, Thanks, Cardiff lettings.
★★★★★ 5/5
GoogleRaphael, answered all my questions and the viewing went well.
Nice guy.
Oluwaseun · 12 May 2024
Agent replied · 11 June 2024
Thank you for your kind review for Ralph. Please get in touch if you require anything in future. Thanks, Cardiff Lettings.
★★★★★ 5/5
TrustpilotWould highly recommend
Dealt with Chloe after our move and she offered a first class service from start to end! Would highly recommend! Thank you Chloe and thank you for an excellent service!
Shannon · 28 August 2020
★★★★★ 4/5
GoogleWhat a wonderful experience and thank you especially to Sophie Peake for making everything so easy to understand. I wouldn't hesitate to deal with them again.
Dominique · 12 June 2023
Agent replied · 11 June 2024
Thank you Dominique for your review and kind words for Sophie in Property Management. Darlows Cardiff.
★★★★★ 5/5
GoogleBeen dealing with an agent Sean Cooper from Darlows with regards to a potential investment property. He has been fantastic so far, very quick responses to queries and useful honest advise when viewing properties. Definitely recommended
Jonathan · 12 June 2022
Agent replied · 11 June 2024
Good Morning Jonathan, Thank you for taking the time to leave this review for Sean Cooper. Your feedback is really appreciated. Have a great day. Darlows , Sales.
★★★★★ 5/5
GoogleExcellent property viewing service from Raphael Danter. Pleasant interactive mode, friendly and compacted upto point property presentation. for potential customers.
Anurudha · 14 November 2023
Agent replied · 11 June 2024
Good afternoon Anu, Thank you for your lovely review and 5-star review for Raphael in Lettings.
★★★★★ 5/5
TrustpilotI'm clueless when it comes to renting…
I'm clueless when it comes to renting properties went into the Darlows for advice and spoke to a very helpful lady named Nicole, she explained what properties were available in my area and helped me find a shortlist of places that would accept me and my two dogs.
David · 29 August 2019
Agent replied · 13 June 2024
Dear David Padmore, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you have any further questions, please give us a call. We're always happy to help!Darlows Lettings Merthyr Tydfil
★★★★★ 5/5
TrustpilotI have recently chosen my new home and…
I have recently chosen my new home and used the company for all of the necessities entailed with renting a new property. This can be a very stressful process, but today the entire affair was wrapped up very nicely as I had the pleasure of meeting with Sam McAllister. The manner in which he conducted our inventory etc was highly professional, and he went above and beyond to answer any questions and queries that I had. A very friendly, approachable and well informed man, who has overall left a fantastic impression on behalf of the company. After being wished well in my new property, he left me with an overall great impression and looking forward to my new tennancy. Thank you!
Amy · 31 July 2019
★★★★★ 5/5
GoogleAssisted by Raphael, very helpful. He gave clear and concise information with a nice friendly attitude. Shocked he's only been there 6 weeks.
Kayn · 16 August 2023
Agent replied · 11 June 2024
Thank you so much, Kayn, for your kind words and 5-star review for Raphael's service in Lettings. He's an asset to the team, for sure! Have a great day.
★★★★★ 5/5
GoogleExcellent viewing today with Annuja. Extremely knowledgeable and helpful. Thank you!
Tanwen · 5 August 2025
★★★★★ 5/5
TrustpilotWe have recently rented a property with…
We have recently rented a property with the Albany Road team. We have had a great experience with them! Some phone communication has been tricky, however email responses are much quicker!We have been liaising with Tristram, who has been a dream! Thank you for making our move easier.
Raphaelle · 16 July 2019
Agent replied · 13 June 2024
Dear Raphaelle Evans, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. Thank you again for your star rating!RegardsDarlows Albany Road (Lettings)
★★★★★ 5/5
GoogleConnor strong was very polite and efficient and we are very pleased with the service provided by darlows at albany road. Thanks. Regards
Tracey Roderick
Matthew · 12 June 2023
Agent replied · 11 June 2024
Hi Tracey and Matthew, Thank you for your kind review in regards to Connors service.
★★★★★ 5/5
GoogleHannah Moss, was excellent throughout the sale process, coming back to us and responding promptly and professionally. Would highly recommend her and the Darlows team
Julian · 12 June 2023
Agent replied · 11 June 2024
Hi Julian, Thank you for taking the time to leave a review for Hannah Moss. It has been a pleasure working with you and being of assistance help you complete on your property.
★★★★★ 5/5
GoogleHad a very professional and pleasant visit from Hussein El-Aboody. He was polite, honest and forthright regarding his professional opinion concerning my property. Strongly recommend!
Jeffo · 12 June 2023
Agent replied · 11 June 2024
Thanks Jeffo for your kind words and review about Hussein's 5-star service! Have a great day! Darlows EA Cardiff
★★★★★ 4/5
GoogleI deal with Sophie @ Darlows on regulars basis for my letting management requirements, so far no concerns as she kept me informed on the issues and its resolution updates on time . A Joseph.
ANTU · 12 June 2022
Agent replied · 11 June 2024
I am pleased to hear you have been happy with Sophie. We will always be on hand to deliver the service that you require. Kind Regards, Cardiff Property Management
★★★★★ 5/5
GoogleWe have been dealing with Hannah Moss from the Albany Rd Branch and she has been great throughout. Very helpful and landlords that we have referred have been very pleased with the service. Highly recommended
Y · 12 June 2022
Agent replied · 11 June 2024
Hi Nova Cardiff, Thank you for your kind words. It is always a pleasure to work with you. Darlows - Albany Road
★★★★★ 5/5
GoogleWith My job I communicate with Sophie. The communication is always superb and highly professional. Always quick to accommodate my needs throughout my jobs. Highly recommended. Thank You Darlows and Sophie for your amazing services
Jamie · 12 June 2022
Agent replied · 11 June 2024
Thank you for the review, I am always more than happy to assist. Sophie @ Cardiff Property Management
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