Trusted Agent profile · Cardiff
★★★★★
625 reviews across 3 platforms
19/19a Station Road, Llanishen, Cardiff, CF14 5LS
Darlows's office in Cardiff, at 19/19a Station Road, is rated 4.4 out of 5 across 625 reviews on three platforms, including 275 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Darlows, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
5/5
TrustpilotReactive Maintenance
Great support from Lauren Keirle dealing with a property maintenance issue. Lauren was polite and courteous throughout the process, discussing options, keeping me informed on progress and also on completion, which I found very helpful.
Thank you for your kind words for Lauren. She is always happy to help. Thanks, Cardiff Property Management
5/5
GoogleVery responsive and professional! I spoke and met with Courtney from Llanishen branch. She was very approachable and friendly making the stressful time of looking for a new home a little easier. She was very well prepared, explained everything about the property, responded to every question I had, and came back to me the same day about queries she couldn't immediately respond to.
Hi Natalia, thankyou for your feedback on the viewing you had with Courtney from Darlows Llanishen. It was a pleasure to meet you!
5/5
GoogleExcellent service from Darlows in Llanishen. Ben Scanlan dealt with helping us find and view suitable properties in Thornhill. Ben was extremely professional and very polite when helping us. He always kept us upto date when new properties came on the market, that matched the criteria we wanted.
Good morning Narinder thank you for taking the time to send us a review, could I trouble you to leave a few comments around the reason for your five star review
5/5
GoogleTerrific service from the Darlows Llanishen team! Gareth and Dan were very accommodating during our viewings. All the requests during the buying and negotiation process were handled swiftly and efficiently. We would definitely recommend them on future purchases!
Good morning Nick, thanyou for leaving your 5 star review, we will keep you updated on the process as we go along, regards Llanishen darlows estate agents
4/5
GoogleNice friendly people in the office. Teian keeps me informed of what is going on - hopefully the Spring will see the market pick up.
Thank you for your kind review about Teian, its great to see she keeps you up to date! It's also wonderful to hear your thoughts about the staff here too! the sales team!
5/5
TrustpilotJada Darlows Estate agent
I have been looking to buy a second home and have seen two properties with Darlows. Jada, has been so supportive in this process. She has shown complete professionalism and patience with myself. Letting me look at homes more than once. Jada would change her diary to work around mine. Thank you Jada
5/5
GoogleTim was great with our valuation. Clear straightforward information. Answered all our questions in great detail and was on time to all appointments. If you are looking to sell, rent or buy a property I would recommend you contact Tim. Great service and a lovely gentleman.
Thank you Stella, always great to hear such lovely comments, I know Tim just wishes he could of done more for you
5/5
TrustpilotGreat experience!!
Me and my girlfriend are first time renters and was very hesitant at the start however darlows made the experience extremely easy and effortless. Ollie the estate agent has been a huge help getting answers as quick as possible and super polite towards me and my Girlfriend. Really good work ethic!! If anyone else is a first time renter and is worried about the process then I would highly recommend Darlows.
5/5
GoogleSelling my property and Tim has been great at keeping me in the loop and explaining everything in great detail to me, in regards to what to expect with selling my home. I'm very happy and hoping to close the sale soon. 🙂👍🏻 …
Thank you Laura for taking the time to leave such a lovely review, fingers crossed Tim and his team can get this over the line for you now,
5/5
GoogleEveryone at darlows llanishen have been great. Special thanks to Courtney
Thankyou Debra for taking the time to leave a review for Darlows Llanishen and Courtney. It has been a pleasure assisting you with your sale and we wish you all the best for the future!
5/5
TrustpilotHelpful and informed
My wife and I have been looking for a property to rent and the team from Darlows have helped us find one. Raphael is the great agent that presented us with a wonderful property and answered all our questions. Thank you for all your help.
Hi,Thank you for taking the time to leave us a great review about your experience with us!
5/5
TrustpilotAlbany Road Darlows
As a new client, I cannot express enough how pleased we are with the quality of service. Michael's proactivity in the initial contact and subsequent follow ups impressed us and Emma's efficiency, together with the online technologies/platforms, meant a seamless service despite the complications of lock down. Emma has been our main point of contact and lead negotiator since and is a great asset to the team.
Dear Laura, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property. We hope to be of service to you again in the future. Best wishes, Darlows Albany Road (Lettings)
5/5
GoogleJust wanted to say that Tim Davies at Darlows Llanishen, has been the most courteous and helpful gentleman, while we have been selling our late Mother's house in Heathwood Road. He has been professional in every way, Thank you so much Tim from Julie & Yvonne
Dear both. Thank you for your kind words, it has been a rollercoaster for you all bless you. I know Tim has been tested at times but I know he is delighted to get things over the line. It has, I am sure been incredibly emotional for you all, it is nice to know however the property has been sold to a family who are going to continue to enjoy the property as you all did. The baton has very much been passed on well. Thank you again both
5/5
GoogleHaving recently purchased our first home through Darlows Llanishen, we are incredibly pleased with the service we received from Tim and the team. Tim was always at the end of the phone to answer any queries and helped us a lot along the way. I would highly recommend Darlows to anyone looking to purchase a property.
Thank you Tom and we all hope you are happy in your first home
1/5
TrustpilotGayle Chapman darlows Pontypridd have…
Gayle Chapman darlows Pontypridd also dealt with Matthew Barret spicer heart Anne Boylan also spicer i honestly wouldn't give them any stars but to give a review at the start of instructing them Gayle asked for a review
5/5
TrustpilotAmazing service from darlows
I was in search of a house for my family and I saw darlows on the market I got a viewing with Mike,he was so nice with all the process involved in getting my house.Moved in already.Thanks Mike will definitely refer anyone I know to darlows.Thanks
Thank you so much, Henshel for your kind words for Mike in Lettings and his fab service. Have a great weekend!
1/5
TrustpilotJust what has happened to Customer…
Just what has happened to Customer Service? Whilst looking for a cash purchase I emailed to ask a question. I received a response the next day advising they had tried to contact me but were unsuccessful.
5/5
GoogleTim and Ben were extremely helpful in selling our property. This last year with the property market the way it has been was stressful indeed. However they both kept us feeling positive and held our hands throughout the process. Thank you again Team x
Thanks Rebecca. It was a bit of a challenge but so pleased we got there eventually for you all. We hope you are settling in well into your new home
5/5
GoogleExcellent service from the word go. Photos of property taken quickly in optimum light conditions. Property advertised, viewings arranged and an offer made within a week. These are really conscientious people - Gareth Lewis goes above and beyond to sort out any issues that arise in the course of a sale. In the background are people who also help to make sure that things go smoothly. All in all a professional, friendly, efficient organisation. I would thoroughly recommend them.
Hi Tim, Thankyou for leaving such a lovely review, fingers crossed it won't be too much longer to complete the sale. kind regards Gareth Lewis Llanishen Darlows estate agents
5/5
GoogleWe have been looking for a property for over a year with different agencies with no success. That changed after using Darlows. We received alot of help from Llanishen team, especially Ben - helped from viewing a house to closing offer in record time of under a week. Always helpful and quick with response.
Thank you for your kind words, always good to hear we are giving people the time they deserve when looing to purchase their homes. Good luck and congratulations on your purchase, so glad we played a small part in it for you
1/5
TrustpilotAbsolutely dire level of service.
Absolutely dire level of service.Well, I never knew that darlows of Caerphilly had a 'preferred' buyers list, did you?Apparently an open day for a house, which we were booked in for, and that in their words, no one was allowed to see before said open house. Only to be called today to say that the house has bee seen and sold by someone on their 'preferred' list. Disgraceful.Obviously some buyers are more equal than others in Caerphilly especially if buying through Darlows.Fair enough this happens, but please stop the lying.
Hi David, I am ever so sorry that you have had a negative experience with Darlows, Caerphilly. Providing excellent customer service is our priority and so I will be looking into this. Hannah Moss - Branch Manager.
5/5
TrustpilotJoan Davies
Joan Davies was here in the property this morning and she was so professional and checked everything and noted down everything that was not working and followed up with the landlord for improvement. It was such a good visit to know how we have been fairing on since we rented the house. Good job
5/5
GoogleLewis was awesome. He was informative kind respectful and honest... Loved dealing with him Thank you for great service
Hi Annette, thankyou for your 5 star review for Lewis. It was wonderful to meet you and we wish you all the best on your property search journey
5/5
TrustpilotLandlord feedback
We found Michael, Emma, Tristram and the team at Darlows efficient and helpful at all times. Emma, who led the letting, was particularly helpful in achieving a smooth let.Against other letting agents that we have used, we have found them the best so far, and are transferring other properties to them.Darlows Portal appears to be a useful on-line facility for property requests, actions and documentation.
Hi Kt, we are very happy to have provided you with such a positive experience! We hope to continue the great service. Best wishes, Darlows Albany Road (Lettings)
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Darlows's Cardiff office has 625 reviews across three platforms: 275 on Google, 8 on Facebook, 342 on Trustpilot (across the whole business).
Darlows Cardiff is rated 4.4 out of 5 across all 625 reviews, and 4.8 out of 5 on Google from 275 reviews.
Yes. In The Trusted Agent 2026 awards: Darlows, Cardiff won Gold.
Darlows Cardiff, 19/19a Station Road, Llanishen, Cardiff, CF14 5LS.
