Darlows Cardiff reviews

★★★★★ 5/5

Google

I have recently begun dealing with Darlows in Llanishen with a view to potential alternative accommodation for an elderly relative. I have had the pleasure of dealing with Lisa Nolan, who I understand is a Senior Residential Sales Consultant. Lisa has been a revelation; helpful beyond and above the call of duty, knowledgeable and so willing to share her knowledge, and personable. She has been able to offer many valuable insights into the complexities of the differing living schemes for the elderly, and the manner is which she deals with people is a true credit to her and the organisation she represents. I would whole heartedly recommend contacting this office based on my experience, and to Lisa herself, just many thanks from a grateful customer.

Sam · 13 June 2019

★★★★★ 5/5

Google

I have just purchased a property through Darlows Llanishen. Throughout the entire process Sarah Bracey has been fantastic. She kept in constant contact throughout the process so I knew exactly what was happening. She went above and beyond and arranged a plumber to look at something at the property for me. Continuously chased solicitors etc to make sure the chain moved along, and eventually completed. Sarah made what was a very long process so much easier and I can honestly say this is the best Customer Service I have received in a long time. Thank you Sarah,you are a credit to Darlows and I wouldn’t hesitate to recommend this estate agents because of you.

S · 13 June 2019

★★★★★ 5/5

Google

Samantha, Lisa and the team worked very hard to secure my sale. They communicated well throughout the whole process and were helpful and approachable at every stage. Towards the end, with time an issue and the exchange looming, they were able to locate a gas engineer to provide an up-to-date boiler service certificate, which the buyers had requested. That kind of additional help at a crucial stage was a massive plus and the sort of detail that confirms that the team were doing their very best. Many thanks to the whole team at Darlows.

Sniffer · 13 June 2019

★★★★★ 5/5

Google

Darlows, Llanishen have provided a great service for us. When we were looking for a house, Sarah was incredibly helpful! She showed us round a number of properties and was friendly and efficient. She also contacted me directly about properties she thought we'd be interested in. Sam and Lisa were fantastic at helping to drive through to completion with a complicated chain. They kept in communication with us and all the other people in the chain throughout the process. Thank you!

Alice · 13 June 2019

★★★★★ 5/5

Trustpilot

Super Efficient

What a pleasure it's been doing business with Darlows Estate Agents in Merthyr. We used them to find a tenant for my Mum's house recently and ongoing we are using their property management service too.They were super-quick at finding a tenant for us and within a couple of days, they'd checked out a prospective tenant and the deed was done! It's only been two weeks between enquiring and a tenant moving in. So much faster than any other estate agent we've ever used.Oliver and Nicole were easy to work with and I honestly can't sing their praises enough.

Kathryn · 7 June 2019

★★★★★ 1/5

Google

The worst experience we’ve ever had with estate agents, their incompetence and lack of professionalism caused huge delays in buying our house, they spoke on behalf of the seller without checking with them and then on completion day did not have the keys before late afternoon because they were understaffed. They refused a viewing blaming the seller only for us to then find out they were understaffed. If you’re looking to sell avoid them like the plague because we nearly backed out of the sale because of Darlows and the lying and misinformation they spread.

Des · 2 November 2024

★★★★★ 5/5

Trustpilot

Thanks you Gareth!

We dealt with Gareth in Caerphilly after a couple of unsuccessful offers elsewhere. With other estate agents, we felt that the negotiator was on the side of the buyer and communication was generally poor. But Gareth seemed trustworthy from our first dealings with him to the last, when our offer was accepted on our house. He is a very good communicator, and we felt he was completely impartial - giving us enough information to know where we were but keeping enough back to protect the seller's interests. All in all, I would highly recommend - Thank you Gareth!

Caleb · 11 April 2019

★★★★★ 1/5

Trustpilot

AVOID - DO NOT RENT WITH DARLOWS

AVOID - DO NOT RENT WITH DARLOWSDarlows are a truly shambolic agency, and would never recommend anyone buying or renting through this agency. The way that this agency treats its clients is appalling - DO NOT RENT WITH THEMMoving out/Deposit money-> Huge delay in returning deposit money-> Huge delay in writing reference for our new tenancy in Manchester which caused major delays on the other end (We moved in 3 weeks later than expected due to your agency not completing this reference, meaning I moved in the night before starting my new job).-> Nobody ever answers the phone, even after people have left voicemails saying that it's urgent we speak to someone-> It shouldn't have to take me saying I am happy to take them to a small claims court to finally get a response (in 2 minutes) from them-> The moving out information was sent to us at 6pm the night before our tenancy was due to end-> The deposit deductions were suspiciously 1/3 of the initial moneyCommunication with the team-> Under 24 hours notice when contacted for viewings the next day, usually the morning of-> Any phone calls we would get from the team would always be at the end of the day so we couldn't contact them that day, and then no one would pick up the following day-> Maintenance issues - had to wait ages for anyone to respond to issues, eventually we started reporting all of our maintenance issues privately through the flat's contractor - a lot of people don't have this luxury so would have to deal with absolutely shocking service (When the agency did respond, it was never with a maintenance person coming out to look at it themselves, but normally "Have you tried turning it off and on again?")-> The service is absolutely shocking, the team are rude and blunt and spoke to me like I was a child on the phone-> I've noticed that even though you don't answer the phone or reply to emails, you are very quick to negate any negative reviews online-> When your agents came around to show people around the flat for viewings, they knew NOTHING about the property and were claiming that our furniture was part of the flat and wanted to give it awayIssues with the property itselfThis property should NOT have been advertised as ready to move in when myself and my partner moved in.-> The electricity meter (for the entire property, not just the flat) is downstairs in a building site - this is a health and safety issue due to uneven flooring, machinery, and harmful dust/chemicals, this was also locked/boarded up on a number of occasions, leaving us without electricity and no way to top it up-> There is no internet port for the property - luckily we hadn't signed up for a minimum 18 month broadband contract at the time-> There are holes in the floorboards in the bedroom and kitchen - sometimes dust from the downstairs building site would come through, they felt very flimsy and unsafe-> The locks for the front door, and flat door, each broke a couple of times, leaving us trapped inside the property (we managed to luckily fix this issue ourselves, but can only imagine how this affect a vulnerable person)-> The curtain pole fell off entirely on its own accord, leaving cracks in the wall - could have been dangerous if someone was underneath it-> When there was heavy rain, we could see leaks in the walls/ceilings-> Due to the nature of the building site downstairs, there were a number of holes leading to the kitchen from cracks in the floorboards and gaps in the wall downstairs - This led to a mice infestation, when this was brought up with the agency (and a rent discount/refund was requested) there was no response from the team, and when they finally got back to us we were treated like it was entirely our fault with no mention of financial compensation-> This also impacted my mental health and led me to have several panic attacks due to the mice in the kitchen-> The bedroom in unbelievably tiny, and I think it is appalling that you feel like you can advertise it as a 2 bed flat for over £1000 pcmMyself and my partner have been nothing short of disappointed and appalled with our year spent with Darlows. What should have been a wonderful first living experience with my boyfriend ran in parallel to nightmare after nightmare with the property itself and with the agency.

Zoe · 10 January 2024

★★★★★ 5/5

Google

I have to say that darlows have made the putting my home on the market a breeze , they were very accommodating with all my needs , this is the first time putting my house on the market in 24 years , would 100% recommend them , my house was sold within 10 days for the full asking price , thank you so much for all your hard work and dedication especially Sam and Lisa very professional

Jacqui · 12 June 2020

★★★★★ 5/5

Google

I can’t say one bad thing about the experience I have received! Always keeping us up to date, in Constant contact and always just a phone call away. Lisa Nolan has been dealing with us and what can I say, she has been amazing! When ever I have a question or query she is always there to give me the answer or find out anything I need to know. I couldn’t rate her any higher just outstanding!

David · 12 June 2020

★★★★★ 5/5

Trustpilot

Brilliant service!

I can't thank Gayle and the team at Darlows Pontypridd enough for their invaluable help throughout the process of buying our first home - they have been friendly, receptive, and genuinely helpful in response to everything we have asked of them, and have gone above and beyond to offer support where needed... I don't know where we'd be without them. It's so refreshing to be on the receiving end of great customer service which is so rare thesedays. They're a pleasure to deal with and we'll return to them with no hesitation when it's time to sell!

Hayley · 6 March 2019

★★★★★ 4/5

Trustpilot

Darlows for first time landlords…

I am using Darlows as a first time landlord, renting out my home, so no business scale. I have so far enjoyed a pleasant experience and the staff at Albany Road have been professional in their approach. I am yet to discover how our collaboration is going to work out long term, and, if needed, navigate through landlord challenges together, however I am pleased about the marketing and beginning of tenancy. There were only a few minor hiccups, such as information lost in communication and I sometimes got the impression that perhaps there is a great volume of work imposed upon a small workforce, but every issue was addressed promptly and professionally. One positive point is that throughout the process I got to meet and speak to three of their team including the manager, which is pretty much the entire branch.

Serban · 22 February 2019

★★★★★ 5/5

Trustpilot

Darlows Albany Road

I had a home visit with Sam McAllister and straight from the off Sam was friendly and polite. I explained that there was some work being done inside the property which wasn’t a problem at all. Sam was really happy with the standard of work being done and has passed on his view that all work is of high standard! I would have no problem with Sam coming back at a later date to get some progress/updated photos when more work is complete.

Kyle · 7 February 2019

★★★★★ 5/5

Trustpilot

Sophie from renewals was brilliant

Sophie from renewals was brilliant, her cheerful voice on the phone when sorting our tenancy renewal. She rang our landlord straight away telling him our intention to renew and we received our documents to sign straight away. Thank you Sophie , very professional and efficient.

Tracey · 23 February 2024

★★★★★ 5/5

Google

I was really happy with the service provided by Darlows Llanishen team, very professional throughout the selling process. Sam & Lisa kept me regularly updated about viewings and the outcome and feedback from the viewings. I was very grateful for Lisa's guidance and ideas to attract more potential buyers and I stayed optimistic with her positive outlook for the property after the winter months. Spring brought plenty of interest and an eventual sale. Thank you Darlows.

Keith · 12 June 2020

★★★★★ 5/5

Google

I am very impressed at the excellent service given by the Llanishen Branch on the sale of my apartment. I was always kept informed of progress, the viewings were well arranged and I was give adequate warning of them. Many thanks to Manager Tim, Amelia, Stefan and Ben for the successful sale of my apartment.

Alan · 12 June 2023

★★★★★ 5/5

Google

Dealt with Tim, branch manager. Very professional, courteous and personable, not like your usual estate agent, get the sale at all costs type. Understands selling, and, of course, buying is a big deal and the most stressful thing after divorce (which is not in my plans!) If you want to deal with a very nice guy who really knows his stuff, give him a call.

Mike · 12 June 2022

★★★★★ 5/5

Google

Although I didn't sell with Darlows (they were my vendors choice of agent ), they were amazing. I was kept in the loop by them at each stage of the buying. The whole team at Darlows Llanishen were polite and professional. I feel I must say a special word about Sam. Sam kept me up-to-date through -out the selling process.In fact she kept me sane. Sam went above and beyond her duties to keep me up-dated at each hurdle. I'd recommend this Llanishen agents to anyone looking for a n Estate Agent who really care about the people they're dealing with. Thanks to you all at Darlows Llanishen Cardiff.

Elizabeth · 13 June 2017

★★★★★ 5/5

Google

Tom was fabulous very helpful it was our first time viewing a property we were very nervous about it he made us comfortable answered all the questions we have absolutely amazing

Joudy · 22 September 2024

★★★★★ 1/5

Trustpilot

Possibly the worst estate agent we have…

Possibly the worst estate agent we have ever had the misfortune to deal with. We bought a property with Darlows and the service was dismal from start to finish. Phone calls frequently not returned, emails often unanswered, promises broken and inaccurate or misleading information provided about the property purchased. Eventually we had to ask local residents for the information we required. Their Llanishen branch was often closed and I was not the only one to decide to drive to the branch after days of trying to get hold of someone. The office was closed when I got there but another lady was banging the door in frustration at not being able to get hold of anyone for weeks on end, hoping someone would come down from upstairs. When they did I found the property we were purchasing still advertised for sale inside, months after having our offer accepted. We both left urgent messages to be contacted but still no one got in touch with me. Staff need better training and customer service needs serious attention.

Julie · 10 October 2025

★★★★★ 1/5

Trustpilot

Brother went to look at flat

Brother went to look at flat. Stinking flat but he said he will paint it etc himself as he was homeless.. pass all checks he was told! Tok a holding money had email today and was told he couldn't have it or money back!! You owe £150 GIVE IT BACKITS HIS NOT YOURS!! WORST COMPANY EVER AND NOT LETTING THIS GO!!

Amira · 17 September 2022

★★★★★ 5/5

Google

I recently sold my house through Darlows Llanishen and received an amazing service. A special thank you to Sam, the manager and Lisa, an agent, who went out of their way on several occasions to make the whole process as smooth and seamless as possible. I would definitely recommend Darlows as estate agents and would use them again if I ever had to move in the future. Thank you for such a friendly yet professional service.

Kate · 13 June 2019

★★★★★ 5/5

Trustpilot

Darlows Pontypridd

Darlows Pontypridd - From day 1 darlows were supportive. Diane was amazing with helping us sell our home and searching with our new home. We wouldn’t be in our new home if it wasn’t for the constant dedication of Jackie. She was absolutely amazing and I’m going to miss her support and friendship we have build over the last 2 months. Thank you so much Jackie you are amazing!!!!

Karen · 9 July 2021

★★★★★ 1/5

Trustpilot

Darlows Merthyr Tydfil are liars and…

Darlows Merthyr Tydfil are liars and ignorant! I reserved a plot at St Tydfils Grove, in October 2021, in fact 2 years today! Anyway, there were a succession of delays, plus a mysterious succession of project managers, of whom the INITIAL contact was good, however it became aparent very quickly, that along with the delayed scheduled building work, that also I was being completely ignored, as they don't answer the phone when they see your number on the office phone, then it would be transferred to their parent company, Spicehaart. But even they were very slow for about a year, as the constantly different telephonists took my complaint, which was laborious in the end, as they didn't seem to have a clue about ALL my previous telephone calls/emails. However, luckily for me, but unluckily for them, I keep digital notes of EVERYTHING, even the name, date and time of my conversation. Anyway, in the end I had to start a complaints file with Resolver, in which I attached the vast majority of of my countless emails, plus digital notes of all the times I have phoned to complain, plus the transcripts of the Live Chat conversation I had on the Darlows Merthyr Tydfil website, in which they were obstructive, trying to make out they didn't know who was the Branch Managers Superior was, until I said I was including them in my complaint also. I done this on a Sunday afternoon, and surprise, surprise, the ignorant manager at Merthyr Tydfil Darlows, was trying to ring me first thing on Monday morning, plus he'd sent me an email straight after with an attached Reservation Refund Form. I had emailed him 3 days previous, which was a massive email of me complaining about him lying to me, when he told on a telephone call on the 6th December, 2022, that the solicitors will have everything sorted by the beginning of January(2023). Then no contact whatsoever, until I emailed the Branch manager on 29th June 2023, which again he ignored! And I know if I hadn't started a complaints procedure via Resolver, which I have to say was a very easy and simple process. Funnily enough, after completing and returning the refund form, yes, you've guessed it, complete SILENCE! Anyway, I had to go back to Spicehaart, and luckily, a Mathew initially, then Claire, Finally got me my refund! It was just short of 2 years after paying it! I didn't give surnames, but suffice it to say they are very high up at Spicehaart! There is a reason why Darlows Merthyr Tydfil only have 41% ONE STAR REVIEWS on Trustpilot. I cannot speak for other branches, as I've never used them. And I didn't choose Darlows Merthyr, I chose St Tydfils Grove, which unfortunately they were the estate agents. P. S. The date assigned for when this all started is incorrect, as it only let's you go back twelve months previous, it was actually 14th October 2021, not 2022.

Richard · 14 October 2023