Darlows Cardiff reviews

★★★★★ 5/5

Google

After attending property viewings with other estate agents in the area and being disappointed with their lack of knowledge and preparation for viewings - we were delighted to be seen by Harry at Darlows. He was able to answer all of our questions at that first viewing, we felt instantly confident in him, and has been excellent ever since. Harry and the team have always been available for updates or advice whenever we've needed them. They have done everything they can for us and were always so friendly and personable - much appreciated as first time buyers who found the whole thing a bit overwhelming! Darlows are by far the most professional and helpful team we encountered on our property hunt and I would recommend them to anyone.

Rebecca · 12 June 2020

★★★★★ 5/5

Google

From the very first contact I had withe the team at Darlows Llanishen I felt confident on their professionalism and knowledge of the area and my property type. They were realistic about price and were competitive in their fees. I had my first viewings within a day and sold very close to the asking price within two weeks. Their aftercare was also exemplary. Between the house being sold and completion I was regularly kept up to date on progress and nothing was too much trouble, Sam, Harry and the team in the office were always friendly and professional whilst Jade in the central office was incredible. I would recommend Darlows to my friends and family!

Anne · 12 June 2020

★★★★★ 5/5

Google

I dealt with Tim who was exceptional! I highly recommended using Darlows Llanishen, communication was second to none and I wouldn’t improve on anything at all- excellent experience all round. Tim went Above and beyond his role and always available to help. Also Ben quick with responses and effective with arranging viewings - professional and on time- very satisfied.

Hannah · 12 June 2023

★★★★★ 1/5

Trustpilot

Unbelievable

Appealing behaviour. Signed up approx 4 weeks ago to move into a larger rented property due to my partner being 5 months pregnant. Obviously with everything going on with the Coronavirus and my partner now 6 months pregnant I contacted Darlows to ask if possible we could delay the move because there is absolutely no way I can move the entire contents of 1 house out to another house alone..not only that I could not find a van rental company and even if I did I would be putting my pregnant other half at serious risk.I spoke to Darlows - won’t name names, told them of my issues and straight away the conversation was “ absolutely no chance can we delay the move... either bring it forward or keep to the date agreed” I said to the person on the phone that surely is the landlords decision and not yours and would appreciate it if you could call them to explain ... I may we’ll be a cynical person but I have had absolutely no faith that that conversation between Darlows and the landlord even happened.We had a call back - eventually , and that we was told the landlord said no we need to stick with the date and that if we do not move we will lose the fee’s we have currently paid ( even though we never once brought up the fees this was clearly used as a very poor tactic to try to keep the house move on the scheduled date )Again we explained and again we got told the same - NOI rang a guy in head office the next day who after explaining things to him said himself that he totally understood our situation and wouldn’t expect us to move either ( feel free to listen to the phone conversation) - he arranged a call back from the Lettings manager who called me back - conversation went the same - he said he would ask but Darlows was the middle man in all this and it’s totally out of their hands ( obviously)After another call we agreed to knock it all on the head - cancel the move and stay put because with the entire world at a standstill at very dangerous times , plus the fact it was totally impossible for the move to happen , we found it totally impossible for it to happen without putting the family at risk .The reason for this review today is largely down to a gutless email we received. Not a phone call, but an email stating that we will lose the £132 fee we have put down. How is it you justify keeping hold of this fee? What has this fee gone towards?The entire country is in lockdown, and with wages every penny counts, especially a family of 4 during these times and you won’t bother to refund us the fee’s - so I’m guessing you contacted a director like you said and it was he/she who said no to this request? Shame on you.

Damien · 27 March 2020

★★★★★ 5/5

Google

We would really recommend Darlows. We met Lewis today and he was very professional from the offset, answering all of our questions we had. He was very friendly and very knowledgeable about the property and market. Thank you Lewis!

Russell · 9 August 2024

★★★★★ 5/5

Trustpilot

Darlows Pontypridd - Great Team

Diane and the team in the Pontypridd branch were great when dealing with 2 properties I was selling at the same time. I dealt with both Gayle and on occasion Courtney both of whom were great. Always returning calls and keeping me informed during the selling process. Diane was particularly active in one of the sales due to the buyer and his solicitor dragging their feet as it was a development property. Thanks to Diane's tenacity we finally got over the line. Great job from the team and I highly recommend them.

Timothy · 23 February 2020

★★★★★ 5/5

Trustpilot

Super efficient

Super efficientHighly recommended. Contacted Nicole mid week as I had a buy to let purchase was completing on the Friday, Nicole had viewings arranged for the following Monday, by close of business Monday Nicole rang me to confirm she had a tenant very interested in the property and ready to go if I was happy :) needless to say I was, Nicole kept me up to date through out, did all the work for me and made it super easy for me, something that I needed due to being busy myself someone to pick it up and make it seamless for me and my tenant, and thats what Nicole did. Great service and very personable great to deal with always a pleasure :)

Hamed · 10 February 2020

★★★★★ 5/5

Trustpilot

You get what you pay for!

We recently dealt with Claire Lea at the Darlows Caerphilly office, they were the last estate agent to come to our home and we almost cancelled the appointment as we had already made our decision to go with someone else, Claire Lea came in and changed our minds with ease, she gave off such good profession and confidence with no pressure at all.Before she even got back to the office we called up and decided to go with Darlows - yes they cost more, but after dealing with them we now know why.Claire was always actively working on getting our house out there and sold and we were updated daily by either Claire or a colleague - 14 days later we had an offer we were happy with and accepted! Thanks to Claire and Darlows Caerphilly we will now be receiving more money from the sale of our property than we would have if we had gone with any other agent even thought their fees were cheaper than Darlows. We couldn't be happier with the w Claire and Darlows handled our house sale and we would happily use them again and will always recommend their services, Claire in particular.Thank Darlows.

Rebecca · 25 November 2019

★★★★★ 5/5

Google

My mother and myself have been very pleased with the standard and professional services of Ben Scalhan at Darlows Estate agents in Llanishen Cardiff. He has helped mum find a suitable property within the area and found us the perfect apartment. Ben is very knowledgeable about the property and the area and we felt very comfortable in his presence and not pressured. We would highly recommend his services.

Melissa · 12 June 2022

★★★★★ 5/5

Trustpilot

Thank you so much for such a…

Thank you so much for such a professional service from everyone at the Merthyr Tydfil branch. Very professional service from the time I booked a viewing, all the way through to signing the contract and picking up the keys and even now. Special mention Nicole who has been amazing. She has always at hand for any questions despite being so busy, and Oli for always being so polite during my multiple phone calls and questions during the letting process!Loved the availability of deposit free options too! Genuinely thank you for making the move into my new home as stress free as possible. (also loved how it's all online. Save the trees)

Lucy · 29 October 2019

★★★★★ 5/5

Trustpilot

Lily has been exceptionally helpful and…

Lily has been exceptionally helpful and always responsive, she's proactive with maintenance and goes above and beyond to keep our home in perfect shape.

Ayodeji · 28 January 2026

★★★★★ 5/5

Google

I had a very positive experience and Tim D was most helpful and knowledgeable regarding the best way to move things forward as well as being very proactive whenever problems arose. It was quite a prolonged "experience" but Tim was always positive and definitely got me through it. Many thanks to Tim his assistance was much appreciated.

Michael · 12 June 2023

★★★★★ 5/5

Trustpilot

Top marks for customer service

We are so pleased with the fantastic service provide by Emma. She found us the right flat in less than a week and the communication with her was excellent. Every question and doubt we had was answered promptly and efficiently. Moving out and finding a new place to live can be very stressful, she guided us through the whole process nicely and in a very professional way that we did not feel stressed whatsoever.Thank you so much Emma. Juan & Mario

Juan · 7 July 2019

★★★★★ 1/5

Google

The worst experience we’ve ever had with estate agents, their incompetence and lack of professionalism caused huge delays in buying our house, they spoke on behalf of the seller without checking with them and then on completion day did not have the keys before late afternoon because they were understaffed. They refused a viewing blaming the seller only for us to then find out they were understaffed. If you’re looking to sell avoid them like the plague because we nearly backed out of the sale because of Darlows and the lying and misinformation they spread.

Des · 2 November 2024

★★★★★ 5/5

Google

I would like to write a review on Sarah Bracey. I was selling my mothers house 16 Cefn Onn Meadows through Darlows. Sarah kept in touch with me during the time it was on the market. She was always pleasant helpful and informed me about viewing etc and feedback straightaway. I was very pleased with the way Sarah helped me with this emotional experience. I would highly recommend her and Darlows. I would be happy to use them in the future if I ever need to. Carol Johns

Carol · 13 June 2019

★★★★★ 5/5

Google

I can't speak highly enough about the girls at Darlows. From start to finish they were brilliant. They supported myself and my wife and went above and beyond on many occasions. I've heard so many stories about other estate agents from friends and family and the girls at Darlows Llanishen put them all to shame. They were always available to answer any questions and when there were a few issues towards the end they stepped up again and helped everything get over the line. We dealt with a few different people but Sam, Sarah and Olivia were superb. They were our constants throughout and without them I don't know if we would have ever got the sale over the line. Thank you girls.

Matt · 13 June 2019

★★★★★ 5/5

Google

I have recently begun dealing with Darlows in Llanishen with a view to potential alternative accommodation for an elderly relative. I have had the pleasure of dealing with Lisa Nolan, who I understand is a Senior Residential Sales Consultant. Lisa has been a revelation; helpful beyond and above the call of duty, knowledgeable and so willing to share her knowledge, and personable. She has been able to offer many valuable insights into the complexities of the differing living schemes for the elderly, and the manner is which she deals with people is a true credit to her and the organisation she represents. I would whole heartedly recommend contacting this office based on my experience, and to Lisa herself, just many thanks from a grateful customer.

Sam · 13 June 2019

★★★★★ 5/5

Google

I have just purchased a property through Darlows Llanishen. Throughout the entire process Sarah Bracey has been fantastic. She kept in constant contact throughout the process so I knew exactly what was happening. She went above and beyond and arranged a plumber to look at something at the property for me. Continuously chased solicitors etc to make sure the chain moved along, and eventually completed. Sarah made what was a very long process so much easier and I can honestly say this is the best Customer Service I have received in a long time. Thank you Sarah,you are a credit to Darlows and I wouldn’t hesitate to recommend this estate agents because of you.

S · 13 June 2019

★★★★★ 5/5

Google

Samantha, Lisa and the team worked very hard to secure my sale. They communicated well throughout the whole process and were helpful and approachable at every stage. Towards the end, with time an issue and the exchange looming, they were able to locate a gas engineer to provide an up-to-date boiler service certificate, which the buyers had requested. That kind of additional help at a crucial stage was a massive plus and the sort of detail that confirms that the team were doing their very best. Many thanks to the whole team at Darlows.

Sniffer · 13 June 2019

★★★★★ 5/5

Google

Darlows, Llanishen have provided a great service for us. When we were looking for a house, Sarah was incredibly helpful! She showed us round a number of properties and was friendly and efficient. She also contacted me directly about properties she thought we'd be interested in. Sam and Lisa were fantastic at helping to drive through to completion with a complicated chain. They kept in communication with us and all the other people in the chain throughout the process. Thank you!

Alice · 13 June 2019

★★★★★ 5/5

Trustpilot

Super Efficient

What a pleasure it's been doing business with Darlows Estate Agents in Merthyr. We used them to find a tenant for my Mum's house recently and ongoing we are using their property management service too.They were super-quick at finding a tenant for us and within a couple of days, they'd checked out a prospective tenant and the deed was done! It's only been two weeks between enquiring and a tenant moving in. So much faster than any other estate agent we've ever used.Oliver and Nicole were easy to work with and I honestly can't sing their praises enough.

Kathryn · 7 June 2019

★★★★★ 5/5

Trustpilot

Thanks you Gareth!

We dealt with Gareth in Caerphilly after a couple of unsuccessful offers elsewhere. With other estate agents, we felt that the negotiator was on the side of the buyer and communication was generally poor. But Gareth seemed trustworthy from our first dealings with him to the last, when our offer was accepted on our house. He is a very good communicator, and we felt he was completely impartial - giving us enough information to know where we were but keeping enough back to protect the seller's interests. All in all, I would highly recommend - Thank you Gareth!

Caleb · 11 April 2019

★★★★★ 1/5

Trustpilot

AVOID - DO NOT RENT WITH DARLOWS

AVOID - DO NOT RENT WITH DARLOWSDarlows are a truly shambolic agency, and would never recommend anyone buying or renting through this agency. The way that this agency treats its clients is appalling - DO NOT RENT WITH THEMMoving out/Deposit money-> Huge delay in returning deposit money-> Huge delay in writing reference for our new tenancy in Manchester which caused major delays on the other end (We moved in 3 weeks later than expected due to your agency not completing this reference, meaning I moved in the night before starting my new job).-> Nobody ever answers the phone, even after people have left voicemails saying that it's urgent we speak to someone-> It shouldn't have to take me saying I am happy to take them to a small claims court to finally get a response (in 2 minutes) from them-> The moving out information was sent to us at 6pm the night before our tenancy was due to end-> The deposit deductions were suspiciously 1/3 of the initial moneyCommunication with the team-> Under 24 hours notice when contacted for viewings the next day, usually the morning of-> Any phone calls we would get from the team would always be at the end of the day so we couldn't contact them that day, and then no one would pick up the following day-> Maintenance issues - had to wait ages for anyone to respond to issues, eventually we started reporting all of our maintenance issues privately through the flat's contractor - a lot of people don't have this luxury so would have to deal with absolutely shocking service (When the agency did respond, it was never with a maintenance person coming out to look at it themselves, but normally "Have you tried turning it off and on again?")-> The service is absolutely shocking, the team are rude and blunt and spoke to me like I was a child on the phone-> I've noticed that even though you don't answer the phone or reply to emails, you are very quick to negate any negative reviews online-> When your agents came around to show people around the flat for viewings, they knew NOTHING about the property and were claiming that our furniture was part of the flat and wanted to give it awayIssues with the property itselfThis property should NOT have been advertised as ready to move in when myself and my partner moved in.-> The electricity meter (for the entire property, not just the flat) is downstairs in a building site - this is a health and safety issue due to uneven flooring, machinery, and harmful dust/chemicals, this was also locked/boarded up on a number of occasions, leaving us without electricity and no way to top it up-> There is no internet port for the property - luckily we hadn't signed up for a minimum 18 month broadband contract at the time-> There are holes in the floorboards in the bedroom and kitchen - sometimes dust from the downstairs building site would come through, they felt very flimsy and unsafe-> The locks for the front door, and flat door, each broke a couple of times, leaving us trapped inside the property (we managed to luckily fix this issue ourselves, but can only imagine how this affect a vulnerable person)-> The curtain pole fell off entirely on its own accord, leaving cracks in the wall - could have been dangerous if someone was underneath it-> When there was heavy rain, we could see leaks in the walls/ceilings-> Due to the nature of the building site downstairs, there were a number of holes leading to the kitchen from cracks in the floorboards and gaps in the wall downstairs - This led to a mice infestation, when this was brought up with the agency (and a rent discount/refund was requested) there was no response from the team, and when they finally got back to us we were treated like it was entirely our fault with no mention of financial compensation-> This also impacted my mental health and led me to have several panic attacks due to the mice in the kitchen-> The bedroom in unbelievably tiny, and I think it is appalling that you feel like you can advertise it as a 2 bed flat for over £1000 pcmMyself and my partner have been nothing short of disappointed and appalled with our year spent with Darlows. What should have been a wonderful first living experience with my boyfriend ran in parallel to nightmare after nightmare with the property itself and with the agency.

Zoe · 10 January 2024

★★★★★ 5/5

Google

I have to say that darlows have made the putting my home on the market a breeze , they were very accommodating with all my needs , this is the first time putting my house on the market in 24 years , would 100% recommend them , my house was sold within 10 days for the full asking price , thank you so much for all your hard work and dedication especially Sam and Lisa very professional

Jacqui · 12 June 2020