Darlows reviews

★★★★★ 5/5

Google

Tim was in charge of my purchase and he was very professional from start to finish. He ensured everything ran smoothly and done a lot of chasing-up on my behalf which I greatly appreciated. He went extra and beyond to finalise the purchase of my house. The transaction had a few hurdles but he solved the problems and he was reassuring during anxious times. I would highly recommend Tim as an estate agent and I am delighted I had him dealing with my transaction.

Assad · 12 June 2022

★★★★★ 5/5

Google

As a seller for the first time in 30 odd years, I can say that I received an absolutely outstanding service from Tim and his team in Darlows Llanishen. From the initial visit, I was impressed with the very professional process and excellent customer service that Tim and the team provided. To sell our house, my family felt that we were in good, sound, reliable hands right from the start, with each part of the process explained clearly. Viewings were organised promptly, efficiently and safely, in adherence to the social distancing rules at the time. Any query that I had was answered immediately. Thank you very much Tim and all at Darlows!

Nick · 12 June 2022

★★★★★ 5/5

Google

We're in the process of buying a house in north Cardiff and arranged a few viewings with Darlows. We're really impressed with the services. Booking is straighforward, plenty of email/text reminders, and very professional agents giving out clear and practical explanations. We're still deciding which property to go for. But I'd definitely recommend trying out Darlows. Special shout out to Dan Murphy, a very very convincing agent!

Truth · 16 August 2023

★★★★★ 5/5

Google

I dealt with Ben Scanlan at Darlows, on behalf of my parents who were moving to Cardiff from very far away. He was very helpful and pleasant from the beginning of the process, and always easy to get in contact with and quick to respond. As a result my parents have had an offer accepted on a house they love, and are very excited to be moving here.

Isabelle · 12 June 2023

★★★★★ 4/5

Google

Lewis did valuation & talked us through marketing & processes Very professional, polite, personable with extensive knowledge of the process & market. Thank you so much Lewis for you time & content. Can't review as 5 stars. This review is just for experience so far in valuation stage.

David · 16 August 2024

★★★★★ 1/5

Trustpilot

Absolutely terrible service

Absolutely terrible service. My wife and i were living in a flat for a year so happy to get out. Very sneaky tactics were used by them. The first was trying to say we stole the a sofa. That they'd had put in storage. The second was we complained about noise constantly banging from above screaming arguing. Up drinking at all hours. Again nothing done. Then they accused us of having the locks changed. Also done by them and and when we left they tried saying we left it dirty. All of that I could easily prove wrong. As I have all the evidence I keep emails texts and videos from when I first got there and when we left. Avoid at all costs.

Peter · 11 February 2026

★★★★★ 1/5

Trustpilot

Stay Away from Darlows!!! Worst experience ever.

I have lived in private rentals managed by agents and without doubt Darlows is the worst of them all, especially the Rumney branch. I wish I read other people’s reviews before letting from them. Customer service is so poor I had to deal directly with the landlord most times. They never answer their calls nor respond to emails. I had a 6-month tenancy and agreed to renew at the end as it was in the middle of the pandemic. They increased the tenancy to 12 months without asking me and I signed the documents in good faith as they kept bombarding me with reminders (that’s the only time they get in touch, when they need something off you). I asked for an internal review of this as I never requested a 12-month extension but this was a waste of time as I could tell they did absolutely nothing. I had to leave the property before 12 months and they are charging me £270 for reletting and the rent for the months till they get a new tenant. I dealt with Kate Benjamin for my end of my tenancy, it takes her weeks to reply to an email even after followup emails and calls; and when she does, her response shows she has no recollection of your last correspondence.It’s no surprise the amount of negative feedback from customers on their page. Whoever owns this business, it needs an entire restructuring before you loose any credibility left in the business name; the quality of service they offer is a joke. Most of the reviews over the past year consistently complain of poor communication and it appears nothing has been done about this. This is appalling for a business, it feels like no one is in control and customers are not listened to. Stay away from Darlows and Spicerhaart; it’s not worth the trouble at all.

Groove · 31 December 2021

★★★★★ 5/5

Trustpilot

I fully endorse Kelly

I must say Kelly has been very responsive to all our requests. She also follows up on all issues until they are fully resolved. I give five over five.

Ademola · 21 April 2025

★★★★★ 5/5

Trustpilot

Excellent customer service communition ethics received a call from Kelly Williams…

I received a call from Kelly Williams today with respect to my complaints regarding the overflow of water in my toilet and kitchen pipes. Her approach and response to our talks were extremely professional and encouraging. Though I informed her eventually that tyre water isdue has been resolved by Welsh water company as thr issue agfted not just my house but other neibouring houses within and around my house location. I am happy with her professional approach and response and she should keep it up. - Dr. Osuji Emmanuel. 22 foster drive

Odinaka · 12 March 2025

★★★★★ 5/5

Trustpilot

Fantastic experience using Darlows…

Fantastic experience using Darlows Caerphilly. Eleri was a delight to deal with and went above and beyond for me. I would highly recommend!

Caroline · 16 April 2026

★★★★★ 1/5

Trustpilot

No interest in tenant welfare and no interest in arranging repairs

If I could give zero I would. Absolutely appalling tenant care from Darlows Albany Road and Darlows property management, Cardiff.Our boiler broke last winter and we had an absolute nightmare trying to get it fixed. We just could not get hold of property management, they only really answer before lunchtime. Then when a contractor was finally appointed to us they took 5 days to come out and look at it, and then told us he needed a few more days to get the part to fix it! This was during the winter when it was snowing too so we spent a week without heating in the freezing cold!! (luckily still had hot water). We asked for reduced rent to compensate for this but they would not entertain the idea (i am aware this is probably not a ‘done thing’ by lettings agents)Not only this, but now our boiler has broke again! We used their automated fixflo website when it happened last night, our situation was deemed of high importance but not urgent. The automated message said that a contractor had been assigned and would get in touch with us within an hour. That was 19 hours ago! But now we don't have hot water or heating (currenrly November) and now we’re having the same struggles with property management.All i can say is thank god I am moving out of this property soon, they are an absolute shambles of a company. I will be formally complaining to both their head office and my local council.AVOID RENTING WITH DARLOWS IF YOU CAN I AM NOT THE ONLY PERSON WHO HAS HAD THIS SORT OF EXPERIENCE!!!Edit: Boiler was repaired day after reporting as we called Darlows’ head office. Boiler has not been fully repaired and was temporarily fixed (pending on landlord’s approval for a boiler service)

Rhys · 10 November 2021

★★★★★ 1/5

Trustpilot

Communications pretty poor

Been trying to get hold of the property management at Merthyr for a couple of weeks with no success. I spoke to somebody maybe a month ago about a contract extension. The contract sent through was wrong and I've left messages, sent countless emails and even asked the sales team to give them a nudge.Nobody answers the phone in the PM department. I would visit but it's so far away and Merthyr is in the back end of absolutely nowhere.I know that nobody is dying and it's just a contract but our tenancy is up next week and it's super annoying. If the property was flooding, we would have all drowned by now.This isn't the 5 star level of service that they are known to strive for.

Jak · 13 September 2021

★★★★★ 5/5

Google

My wife and I are in the early stages of looking to move to Cardiff but the Llanishen branch treated us like we were ready to buy. Gareth was friendly, knowledgeable and not pressuring. The team had a great vibe and once we are further down the line, Darlows will be our first port of call

Joe · 13 January 2024

★★★★★ 5/5

Google

Gareth Lewis was very helpful on our viewing. Answered all our questions and gave us enough time to view the property without any pressure. He was also very prompt in replying to our emails and calls after the viewing. Would not hesitate in recommending Gareth and Darlows to anyone interested in purchasing a property.

Graeme · 13 January 2024

★★★★★ 5/5

Google

We have recently viewed some properties with Amelia Harrhy as our son was looking to buy in this area. A consummate professional who constantly kept in touch throughout the house buying journey. Amelia is knowledgable and well informed, and above all very personable. We always felt that Amelia was doing her utmost in matching certain property criteria with our requirements.

S · 16 August 2023

★★★★★ 5/5

Google

Having recently had my home listed for sale with Darlows Llanishen...I was pleasantly surprised how quick and easy the process of selling a house was....this was made possible by the very efficient and professional staff. Amelia has been handling the sale and within 48 hours of listing the house there was a sale....many thanks for all your hard work and correspondence ....

Wendy · 12 June 2023

★★★★★ 5/5

Trustpilot

We can highly recommend Darlows based

We can highly recommend Darlows based on our experience recently. Our agent Christine went the extra mile and impressed us with her excellent communication skills and kindliness. Christine could always relied on and supported us through finding a suitable property and reducing our stress levels.Nick & Teresa Glover

Nick · 11 April 2024

★★★★★ 5/5

Google

Courtney was a fantastic agent. She was very personable, well informed and could tell us more about the property than was already in the spec. She was very responsive to our queries too, following up quickly.

Mr · 26 October 2024

★★★★★ 5/5

Google

Recently purchased a property from darlows llanishen and the whole buying experience was excellent from start to finish. Dan was very professional and friendly on viewings making me feel at ease, his customer service was brilliant and always at the end of a phone if needed. Fantastic buying experience

Martyn · 13 March 2024

★★★★★ 5/5

Trustpilot

Thank you Kelly Williams

Thank you Kelly Williams for your prompt dealing with the toilet issue reported by the tenant and sending a contractor to sort out it without delay.

S · 11 March 2025

★★★★★ 5/5

Trustpilot

I would like to thank Ettore Vaccaro…

I would like to thank Ettore Vaccaro very much for very patiently and kindly helping us two to find a house and supporting us every step of the way to fill in all the forms for our future rental.We are very impressed by the service of your colleague Ettore and I would definitely recommend him to anyone looking for a home and needing professional help.Grazie mille!Francesca

Francesca · 7 December 2022

★★★★★ 5/5

Trustpilot

Hollie at Darlow

Hollie was so great and warm. She offered to help me despite my difficult situation in coming for a physical viewing as I didn't live locally and my schedule did not fit in with the viewing. Offered to send me a video viewing which really makes my life easy

Luqman · 25 June 2025

★★★★★ 5/5

Trustpilot

Great house valuation Rhys Darlows Rumney

Rhys,the manager from Darlows Rumney branch(Cardiff) arrived on time for our appointment and was highly courteous and professional throughout the valuation of my property; he gave me some great advice on improvements that I could make to increase the value of my home .

Louise · 9 September 2026

★★★★★ 5/5

Google

The team at Darlows, in particular Lisa, were fantastic and so supportive with my parents' recent move. It was a stressful time as certain provisions needed to be made for my father who is disabled. More paperwork than normal etc but Lisa was always patient and polite and great at keeping us in the loop and offering assistant at all times. I know mum was very happy with the service and professionalism that Lisa and the team gave. Hopefully we won't be moving again soon but if we do we will be using these guys again!

Rama · 12 June 2020