Your Move Canterbury reviews

★★★★★ 1/5

Google

I had an incredibly disappointing experience with your move. Despite expressing my need for detailed information, both the agent “Bleona” and the manager “Gemma” failed to provide any substantial assistance. Their lack of professionalism and disregard for customer service was appalling. I felt neglected and frustrated throughout the process as the agent herself doesn’t know the correct information. She provides me an information when I was at the office and after few hours she calls back and says another information stating they she provided the wrong information by mistake. It clearly shows her unprofessionalism. It's evident that they prioritize their own convenience over client satisfaction. I cannot recommend your move to anyone seeking a reliable and supportive service. My interaction with them left me feeling utterly dissatisfied and disheartened. Avoid at all costs.

Priyanka · 14 April 2024

★★★★★ 5/5

Trustpilot

Best estate agent we’ve ever used!

Hands down the best estate agent experience I’ve had. We’ve sold and rented houses previously with another estate agent but the Darlington team have gone above and beyond. Specifically, Kristin has held our hand through the entire sale process and was the reason we decided to sell with YourMove. She has gone ABOVE and beyond to help us. Liam has been supporting our search for somewhere new and has kept up informed with properties as soon as they hit our desired area. He has gone out of his way to support with viewings on our property for sale, leads for buyers and helped us with honest feedback and advice. We first connected with Liam when he first started with YourMove and we have been really impressed with his knowledge and expertise. Have already recommended serval other people we know selling to use YourMove and will continue to use the branch with Kristin and Liam’s support. Mention to David and their in-house financial advisers for all their support too.

Grace · 11 March 2023

★★★★★ 5/5

Trustpilot

Communicative, Exceeded expectations, went above-and-beyond

I was very worried about the sale of my flat knowing barely anything since buying the property.Shaz came in for a meeting and was massively helpful in getting my head around how to proceed and being clear and concise with costs and the process from start to end. I had many questions throughout the entire process and Shaz was always readily available when I made a call and if he wasn't, always made a same call back typically within half an hour. I can't explain enough the peace of mind this gave me throughout and he went above and beyond in terms of answering questions that were likely outside his remit and that I could've googled myself - but it's always nice to ask somebody who knows the ins and outs for assuredness of which he gave me bountifully. I would fully recommend YourMove and the team there and in particular thank Shaz for his excellent service. I couldn't be happier with how it all went - if you're looking for reliability, communication and outstanding care throughout then YourMove will meet your expectations and more.

Otis · 9 March 2023

★★★★★ 5/5

Trustpilot

Excellent estate agents

I choose YourMove estate agents in Belper as I bought my house from them without any hassle so used them to sell my house as they were so good and competent before, their fee was discussed and no hidden extra charges, the excellent high quality photos really helped sell my house too, as we're the efficient at arranging viewings and meeting viewers with me being unable to, I was always updated and kept in the loop at all times during g the time my house was up for sale, So all in all an excellent and easy experience with them a massive thank you ro all their staff, especially Stephen and Kirsty.

Paul · 9 March 2023

★★★★★ 1/5

Trustpilot

The worst company ever unprofessionally…

The worst company ever unprofessionally the staff they don’t have idea what happened in the houses the sell or rent they say “we give professional cleaning “ and in the house they give me it was with spider in the house old stuff from other people the house dirty with moist and they say we will fix and we will do full renovation don’t trust them never again and they hold and my deposit.Run away from this company is the worst company ever, specially and the manager he don’t have idea about the job .Your move is the worst company in the Northampton.

Enrikos · 9 April 2024

★★★★★ 5/5

Trustpilot

Fantastic service, Fantastic result.

First off i will say the person i have been dealing with Naj has been fantastic keeping us updated all the way,Selling and Buying,My property comes under hall green and was valued at 350k so i decided to go with yourmove Dudley and the result was outstanding my house sold at 395k within 6 days of going live,again thanx to Naj for a more realistic valuation,So if you atr thinking of selling get in touch with yourmove and ask for Naj, If i could give 10 stars i would have,

Terence · 3 March 2023

★★★★★ 5/5

Trustpilot

Your move Andrew Nicholson Crewe

Approachable, friendly expert advice. Sold 2 properties within 6 weeks & completed in 10 weeks with tenants remaining. Achieved a price I was more than happy to accept. Great negotiation skills & I was confident he was working in my best interest. Spoke with a lady called Karen several times when Andrew was not available & she too was extremely helpful. Andrew Nicholson was very much the reason these properties sold & so quickly too. Proactive & constantly updating & going that bit further passing information back & forth. At one point I thought the sales were going to fall through on a technicality but Andrew got involved & got us back on track & the sales completed less than a week later. I could not have wished for such a perfect estate agent. So very happy I found him. Thank you for such an excellent service. Highly recommended.

Joan · 27 February 2023

★★★★★ 5/5

Trustpilot

Extremely Happy Customer

Right from the get-go, Your Move, Livingston were very professional and the staff a delight to deal with. I and my wife were made to feel at ease throughout the whole process. From first advertising to sold, was less than 2 weeks. Happy days! Diane, Lesley, Lorna and Sabrina were very helpful and were able to answer all my questions and set us at ease every time. Definitely worth the time and effort to speak to Your Move.

Graham · 13 April 2023

★★★★★ 5/5

Trustpilot

This is about Your Move Sunderland

This is about Your Move Sunderland. My experience started last year summer while I was seeking properties in Sunderland area for long-term investment purpose. I observed that many agents started changing their attitudes after the sales were completed. I could read on their faces showing "Oh, don't come and bother me again. The transaction is done." Your Move Sunderland was quite different. Despite I had not bought any property through them, they still could explain and provide many valuable information regarding properties and the market potential in this area patiently. Therefore, I have them managing my properties now. Their letting services are surprisingly efficient. They can get tenants, arrange necessary certificates and all others within a week. To here, may I take this opportunity to thank Miss Jasmin May, the Letting Manager. You are professional, efficient and very informative.

Daniel · 27 January 2023

★★★★★ 1/5

Trustpilot

Vendors beware

I have been dealing with many estate agents over the last six month whilst looking for a property. But unfortunately received very poor customer service from the Wigton branch of your move. I called in to make a viewing on a property, three days later I heard back saying I would have to go and view the property that day, (as an offer had apparently been made on the property) I explained I couldn’t as my Husband was at work, but I could go the next morning and asked if she could ring the venders to ask if that would be ok. I could sense the girl on the phone was not to happy that I had asked this, I felt like she just couldn’t be bothered to make the phone call, and sure enough I never heard back! The property I was interested in is still siting on the market. I just feel for the vendors as they potentially missed out on a cash buyer sale, because the estate agents couldn’t be bothered to arrange viewings and communicate properly. I am just grateful I sold my property with a different estate agent.

Kay · 22 January 2023

★★★★★ 5/5

Trustpilot

Great service

We couldn’t have asked for a better service from the team at Yourmove Kirkcaldy.When Jade first came out to value our home we felt at ease from when she first arrived and provided a warm friendly and positive start to the process.During the process of viewings and the sale Christine couldn’t have done anymore to make us feel like valued customers. Nothing was ever too much to ask and she was on hand for any questions or worries we had and kept us updated at each stage. I am very grateful for her positivity throughout.Angela the branch manager also provided a friendly and professional service.We used their recommended solicitor for our sale and purchase - Carey Hughes.Sally and Ceitidh were on the ball with everything and made what could have been a very stressful time much easier to go through.I would highly recommend using Yourmove Kirkcaldy for your house sale.

SE · 22 January 2023

★★★★★ 5/5

Trustpilot

We got Chris to come out and discuss…

We got Chris to come out and discuss options for renting out our house. The hole process was slick and professional. Chris was very informative and approachable. Totally put our mind at ease. We didn't go for it in the end as the reason we were looking to rent was due to a move to Aus which we decided wasn't quite right for us.If we have any other requirement Chris and his team will be the first people we go to.

Ric · 15 January 2023

★★★★★ 5/5

Trustpilot

Yourmove, easymove, professional, & caring.

Hello I'd like to thank Yourmove Houghton-le-Spring, David, Rachael, Rachel, June, Hannah, Leigh-Anne & June in conveyancing.From the first phonecall of selling my Mams house, our forever Loving home me and my siblings grew up in over 50 years,to David calling out to qoute review, explaining everything in a sedate easy understandable way, to the girls during the year to today on handing over the keys to them. It's been a very warm welcome from them all everything sorted as and when, helped no end with viewers, to the buyer in the end. Me & My siblings would like to thank Yourmove Houghton-le-Spring for making a hard emotional time lots easier, I wish the new family many happy years of health, love and happiness in Mam & Dad's old home.Anyone thinking of using them let this review put you at ease, been a pleasurable experience for an emotional time as said, many many thanks. David. X

David · 12 January 2023

★★★★★ 1/5

Trustpilot

Beware of hidden charges!!!

Beware of hidden charges! At first I thought Your Move was a really good estate agent. However, I realised the goodness was only because they were holding my deposit. During the end of tenancy at the time of releasing my deposit, I was heavily charged for cleaning service. Even the landlord and the quarterly review Instructors said that the flat was kept in a clean condition. When I asked for the cleaning invoice, I was sent a basic invoice just showing the amount saying cleaning charges!. Agent Josephine did not even try to help to speak to the landlord or the cleaning company regarding the ridiculous amount. I felt very bad as even after keeping the flat clean and tidy by treating it as my own, I was charged a heavy amount. I will definitely not be using Your Move again! I trusted Your Move with my holding deposit but they clearly broke my trust. Anyways, money lost can be earned but they have definitely lost a valued customer!

Stacy · 8 March 2024

★★★★★ 1/5

Trustpilot

Thieves!!

Very bad service we were accepted as applicants did all of our referencing we were told by your move that we had failed we can't continue bye can't even sort it quite rude, to be honest, we had been told we failed referencing application which isn't true because let alliance said it's your move decision completely so they must have had a change of heart. And now they said they will not return my holding deposit. They no longer reply to my emails or receive my calls. Never had any problems with other estate agents like this since I have been renting, would not recommend renting through these people

Juliet · 7 March 2024

★★★★★ 5/5

Trustpilot

Great Service.

Liam and all from Your Move Ilkeston have been great and professional in their approach. There were challenges following on from the sale with the buyer which Liam has gone above and beyond in terms of support from what he witnessed. I am grateful for the customer service which has been excellent and the post support provided. I would most definitely recommend Liam and Your Move.

Harj · 25 January 2024

★★★★★ 5/5

Trustpilot

Great experience

Your move were helpful in obtaining a viewing on a house we were interested in. Polite and flexible. Fraser who showed us around was brilliant, putting us at ease, giving us time and making us feel valued. He put the personal touch into house viewings which can often be lacking. He even collected us when we got lost looking for the place

Loretta · 23 December 2025

★★★★★ 5/5

Trustpilot

Very helpfull staff from begining to…

Very helpfull staff from begining to end of our sale, Can I mention Sam and Jake from Chester le street branch and Megan from crawcrook.

Mrs · 24 September 2026

★★★★★ 1/5

Trustpilot

LANDLORDS/LANDLADIES AVOID!!

Terrible communication, terrible service. Have used them to let out our property for the last 6/7 years, which was fine until our local branch shut down a couple of years ago, and since then it’s like pulling teeth trying to get information from them or get them to carry anything out on our behalf, which we pay them for. There’s been continual delays in getting tradesmen to carry out maintenance, and they only allow two quotes from tradespeople before they charge us for getting further quotes. Even tradesmen have told us they'd rather carry out work directly through us instead of the agency as Your Move take money from them too. The easiest time to communicate with them is when they’re after money. When we phone to ask something/have something carried out, nobody knows the answer/how to proceed and they pass it on to the next person, only for the information to not get passed on and nothing gets done! Useless, useless company. We've also noticed a high turnover of staff recently - obviously staff are as unhappy as the customers!!

Rebecca · 1 March 2024

★★★★★ 1/5

Trustpilot

No motivation

No motivation sold property to first and only buyer reduced property buyer pulls out then no more clients view they did not keep in touch for nearly three months then called said market was stagnant yet by now property was on another agent getting viewings but your move stated to take off the market was good ideaLack of enthusiasm drive to sell the staff were stagnant and old fashioned yet they seem to be the only agent that takes money from the seller for their useless portalWould not recommend this branch in wallington Surre

Liz · 27 February 2024

★★★★★ 1/5

Trustpilot

HORRENDOUS SERVICE!!!

HORRENDOUS SERVICE! I spoke with Kirkby in Ashfield Branch about potentially putting my property on the market with them. I paid £160 for the photos and ID check. None of which were complete as I was admitted to hospital and never signed the contract. Upon arriving home from hospital I found a for sale sign put up in my garden WITHOUT my permission and without us signing a contract! I have emailed them advising I won't be putting our property on the market with them as they completely overstepped my boundaries and trespassed onto my property!!They've removed the sign but NO REFUND YET! I GAVE MY BANK DETAILS TO THE BRANCH MANAGER LAST WEEK BUT NO REFUND AS OF YET! DO NOT USE YOUR MOVE!!! Should my money not be returned I'll be taking them to court! DO NOT USE THESE PEOPLE! I WANT MY £160 REFUND!!! Eager to point out I find the staff in branch personally charming and friendly but this refund saga is simply unacceptable.

Luke · 26 February 2024

★★★★★ 5/5

Trustpilot

A brilliant service from Joe at the Northumberland Branch

We've been looking in lots of places and have encountered loads of different agents and agencies. We were assisted by Joe, who was very professional, knowledgeable and helpful. Having grown up and gone to school nearby, he was able to provide useful insights about the neighbourhood. We definitely felt like he went the extra mile, and came away feeling really happy about our experience viewing potential properties with him. 10/10 would recommend Joe and the Northumberland branch.

Chileshe · 31 March 2023

★★★★★ 5/5

Trustpilot

Easy to deal with, good experience!

I inherited a property in Scotland, some 500 miles away from my home in the south-east of the UK. We needed to sell it, and your-move's Elgin branch, in particular Siubhan and Daniel, made the process so easy. Especially so as I had no clue about the Scottish property market, or the sales process which is much different to England. I would happily recommend them, and would use them again.

Andy · 10 October 2023

★★★★★ 1/5

Trustpilot

Incompetent and arrogant. They don't care about your privacy.

YourMove is run by a number of incompetent young brainwashed employees who do not understand the law and respond in a very arrogant way at every occasion.Lately, I found out about a worrying trend in just a few estate agencies (and this is one of them), that started with the habit of asking for private information not required by law and not useful at the beginning of the renting or buying process.They ask you to provide them with your private address, and if you are renting, they will ask you your annual salary and the exact job title. Sometimes going as far as asking you the Company for which you work.These questions are asked the minute that you call them to arrange for a viewing.Instead, this information is only needed for credit checks when signing a contract.They want to save time and harvest information about you using as an excuse that their agents need to "feel safe" when viewing the house with you.They all use the same excuse, "feel safe", so to convince you to give away your private address and other pieces of information which are private or sensitive even before your decide to do business with them.You are going to give away your information, so that their poor agents can feel safe? Yes, sure...The arrogance of these people, thinking that they can obtain from you all the information they want, will stop immediately if you stand your ground and don't give them anything that they don't require.It's not a requirement to give away your private details other than your name a contact number in order to do business with someone.If they ask you to do that, it's an abuse that must be reported.A company does not understand that storing all the addresses of all possible buyers or tenants is a major risk for their client's privacy, security of their clients and their family living at that address, is a company that I don't want to have anything to do with. I encourage everyone not to do business with Your-Move. Choose reputable and well established companies instead that won't require you to do so because they are run by experienced professionals, not by a bunch of teenagers who can only follow the internal company rules without even asking themselves the sense of those rules.Or, if you are renting, use OpenRent instead, so that you will bypass any estate agents entirely, and will deal directly with the property owner who is certainly more capable than this bunch of uneducated junk.Update following reply from Your Move:I don't want to do business with Your Move. I'm afraid, it's too late. They didn't seem to be so keen to talk to me over the phone when I raised this matter.I will add more details here below for the Company to look at.In the UK, businesses are required to comply with anti-discrimination laws and data protection regulations. Discriminating against a client based on their refusal to disclose personal information that is not necessary for providing the service could be considered unlawful.Under data protection laws, individuals have the right to control their personal data, and businesses are required to process only the data that is necessary for the purpose for which it was collected. The General Data Protection Regulation (GDPR) and the Data Protection Act 2018 outline principles that businesses must follow when processing personal data, including the principle of data minimization.If a business insists on collecting personal information that is not necessary for providing the service and discriminates against a client for refusing to provide such information, it may be in violation of data protection laws. The Information Commissioner's Office (ICO) in the UK is responsible for enforcing data protection regulations and may investigate complaints related to such practices.In the UK, forcing a client to disclose personal information, such as a private address, when it is not required for the legitimate purpose of providing goods or services, may be considered a violation of data protection laws. Specifically, this could be seen as a breach of the principle of data minimization, which is a fundamental aspect of data protection regulations, including the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.Such practices could potentially lead to fines and other enforcement actions by the Information Commissioner's Office (ICO). The GDPR allows for significant fines, with the maximum penalty being €20 million or 4% of the global annual turnover, whichever is higher.My sincere advice is to stop asking potential customers private details like private address, and only collect those if and when the initial conversation leads to a successful purchase or tenancy agreement.

Let · 15 February 2024