Trusted Agent profile · Canterbury
★★★★★
2,135 reviews across 2 platforms
3 St. Margarets Street, Canterbury, CT1 2TP
Part of Your Move, see every office.
Your Move's office in Canterbury, at 3 St. Margarets Street, is rated 4.3 out of 5 across 2,135 reviews on two platforms, including 293 Google reviews rated 4.2.
Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
4/5
TrustpilotFew bumps
All new to selling/ buying through same agent few weeks in & bar few bumps us not understanding things from 1st meet with Angela,team been brilliant anything & lots not understanding someone explain goes through things ,give four at present as we're far from over, but support via end phone or pop in see them this team can't help enough.
5/5
TrustpilotChristine at Rightmove is brilliant
Christine at Rightmove is brilliant, she keeps you up to date with everything. Would highly recommend
1/5
TrustpilotTUNSTALL BRANCH
DISAPPOINTING CUSTOMER SERVICE! Christine Hampson's attitude comes across as arrogant, lacking any semblance of customer service skills. As an investor and professional, I am appalled by the behavior exhibited, and it's concerning that such attitudes are tolerated among employees.
1/5
TrustpilotGiving a one star is too good
Giving a one star is too good. Very bad communication- no communication at all - I emailed with ONE question- no reply, no communication.
Hi there, I'm sorry you have not had a reply from us. We try our best to reply to enquiries as soon as possible however it can take a few days to reply on some occasions. I would love to help and answer your question so please email - enquiries@Your-Move.co.uk and I will make sure it get's answered. Kind Regards
5/5
TrustpilotJessica Johnston was fantastic
Jessica Johnston was fantastic, a great efficient experience, and my house was rented out immediately!
5/5
TrustpilotYour move, a good move.
Your Move was always our number one choice for selling our property, they are a well established company with a vast amount of experience and we never felt in doubt about their abilities. The staff are friendly and considerate and always put our needs first. I would recommend them to anyone buying, renting or selling a property. Top class.
5/5
TrustpilotYour Move Andrew Nicholson highly recommended
Your Move Andrew Nicholson helped me to purchase my first home. Everyone was friendly and supportive at all times and emails and phone calls were answered very promptly. I was given all the time I needed to look round the property. A faultless service and highly recommended.
5/5
TrustpilotThe quality of the experienced staff…
The quality of the experienced staff was exceptional and basically no need to improve was very impressed with the team.Kind regards Mike ryeland of ryeland properties
Thanks for your great review Mike!
5/5
TrustpilotAlex at the darlington branch 5*
We moved into our house last week. Alex at the darlington branch was our your move representative and he was absolutely excellent, he worked tirelessly for us both so we could move into our home as soon as possible.A super friendly and helpful employee.Rest assured he will be there throughout your whole experience which really helped reassure both me and my partner.5*****
5/5
TrustpilotFrom the initial valuation visit to the…
From the initial valuation visit to the organised viewings and then to the offers,all the staff at Your Move have been polite, knowledgable and in constant communication with me. They have explained all that's involved in the process, the costs and the expectations from all sides of the sale. I would recommend that you give Your Move a try.
5/5
TrustpilotFirst class service from Ian and team
First class service from Ian and team. A pleasure to work with.
5/5
TrustpilotWe recently sold our house through Your…
We recently sold our house through Your Move West Denton. I could not fault Abigail, Ashleigh & Louise, they were amazing. They went above and beyond throughout the whole process even when things got complicated. We were always kept informed, and nothing was too much trouble. I would not hesitate to use them again or to recommend them. Many Thanks.
5/5
TrustpilotThese were really helpful and can’t do…
These were really helpful and can’t do enough to help
5/5
TrustpilotYourmove Consett…
Sam and the Team at Yourmove Consett have been first class ! They provided an exeptional sales advert and brochure for our bungalow and as a consequence we have a buyer within 2 weeks, always keeps us updated on proceedings and with a wealth of knowledge, they put all your worries when selling your home aside. Simply first Class !
5/5
GoogleWas very professional and eager to help as much as possible, very thankful to Georgia for all her help with our new property. Of all the estate agents we have dealt with in the past we have never experienced such a straightforward, honest and kind team. Thanks a lot!
5/5
TrustpilotReally good communication and service.
I am very pleased with the service from Your Move. I have been kept up to date with the progress on the sale of my house, and any queries I had, have been helpfully sorted out for me. Excellent communication as well.
5/5
TrustpilotProfessional and helpful team.
Professional and helpful team.Anish and Alan will be there to guide you in every step of the process.
Amazing to hear! Thank you <3
5/5
TrustpilotTime trial successfully met!
I set the sales team the very tough challenge of completing the sale of my flat before changes to Capital Gains Tax. Against the odds they succeeded. it took 46 days from vacant possession to cash in the bank, with a really good offer. So well done Jodie, Steven and Elena.
4/5
TrustpilotProfessional Company
The company have been very helpful to me over the last 12 months prior to renting out a property, they were helpful with all the legal stuff that's required to rent out the property. They were not pushy on selling stuff, just give you the information to make your own choices.
1/5
TrustpilotAs a tenant would not recommend
As a tenant would not recommend , delays in repairs that fundamentally are detrimental towards your household bills, poor follow through. Not tenant focussed at all
Hello Millie,I am really sorry you have not been happy with the experience you’ve had from Your Move. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@Your-Move.co.uk. I will be happy to investigate the matter further.Kind regards,Your Move
5/5
TrustpilotSincere thank you for excellent service needed to ask Your Move Sussex for…
I needed to ask Your Move Sussex for help following a family bereavement : from the beginning my enquiry to Paul visiting , the service provided was excellent- sensitive and professional-with them knowing I may not be in a position to sell. I cannot thank them enough for the follow up and very helpful advice .
1/5
GooglePoor & frustrating service. Bad experience
Dear Darlene, I am sorry that you felt that you had a bad experience with us at Your Move. Perhaps you could get in contact to let me know why your experience with us was poor? I am wondering if you have the right agent as I was unable to find you registered with us for either sales or lettings? Best wishes, Lisa Mires, Lettings Manager
5/5
TrustpilotBrilliant estate agents!
Brilliant estate agents!. Always happy to help on queries, Sold our house very quick. Would definitely recommend!!
Congrats on selling your house! Happy we could help :)
5/5
TrustpilotExceptionally helpful and professional.
I have had to deal with two unethical and unprofessional local lettings agents previously so was particularly delighted in my dealings with Your Move in Andover. All their staff were not only totally professional but nothing was too much trouble for them. I would not hesitate to recommend them. They made a stressful move as smooth as it could be.
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