Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAbolsutey disgusting behaviour
Abolsutey disgusting behaviour. We rang on way saying we might be 5 minutes late and the man on the phone said no worries I’ll let her know. We turned up to the viewing we had, we were given no house number so drove round the road for 10 minutes trying to find house from the 1 picture we had. We rang the office repeatedly for those 10 minutes with no answer. When we worked out ourselves what house it was we knocked and no answer. This was at 10:55, 10 minutes wasted and no communication. When we realised no one was waiting for us or answering I had no choice but to go to your move - waterlooville. It was supposed to be open til 4 but was all locked up when I got there. I knocked and knocked until someone came from the back and said she was locking up. I said why if you’re supposed to be here til 4, she had no answer, tried saying phone calls are answered til 4 but I said that’s rubbish as we’ve been trying for 15 minutes altogether to get through. I said it’s disgusting to pretend to be here when they aren’t. She said she was the one at the viewing and that she didn’t get told we’d be 5 minutes late so left after 5. Utterly appalled at the organisation and the promise of open hours that they clearly don’t do. Will never be using them again. Nobody should leave after 5 minutes when we’ve precalled to say sorry we would be 5 minutes after viewing time. Looks like they were all in a rush to get home on a Saturday and don’t really care about the people.
Amelia · 29 July 2023
★★★★★ 1/5
Trustpilot1 month passed and still no deposit, Hinckley branch
A month has passed and still not received our deposit. The updates we kept getting from there where lies, in reality we found out they only contacted the landlord 3 weeks after we finished our tenancy
George · 28 April 2024
Agent replied · 19 June 2024
Hi George, The deposit has taken longer than we would have hoped, unfortunately we had to obtain further unexpected documentation to process the return to comply with the deposit scheme rules including a completion statement. The landlord gave telephone consent but nothing in writing which has now been obtained. I understand your partner has been contacted to obtain bank details to return the deposit to.Regards,Your Move
★★★★★ 5/5
TrustpilotWest Denton, Newcastle office
Lovely staff, attentive and knowledgeable. Thank you to Louise for keeping us up to date and guiding us through the process. Highly recommend.
Patricia · 28 February 2024
★★★★★ 5/5
TrustpilotKristen is amazing ..
Kristen is amazing ..we chose to go with Your Move because of her friendly informative and just wonderful attitude ...a credit to your company ..also a mention to Michael who has put up with my constant calls !!!
Mrs · 19 January 2023
★★★★★ 5/5
TrustpilotProfessional
Professional, always accommodating and courteous on the telephone Achieved very close to the asking price so was a accurate valuation Photographs were Professional Property sold in a week of it being on the market Thank you Your Move especially to Andrea and Emma
Sharon · 29 June 2022
★★★★★ 5/5
GoogleWe dealt with a lovely agent named Jade. From the initial viewing of the property, to finalising the paper work, she went out of her way to make the move as smooth as possible. She is also very efficient and quick with keeping contact and responding to emails. Jade is a great asset to Your Move.
Sharene · 15 June 2019
★★★★★ 1/5
TrustpilotMade homeless in January section 21
Made homeless in January section 21. Your move completely useless. Have tried several times to contact the end of lease department to speak to the operations manager who I have e mailed 2 times also copying in the CEO but no response. When I submitted an official complaint to You Move in April, after several chases by myself I was replied to at the end of May to say I had 2k worth of arrears despite being out of the property for over 4 months . I immediately asked for an explanation and where these ‘arrears’ had come from and over 6 weeks later no reply. I need confirmation from the operations manager(as he’s apparently the only one in Your Move that can give me this information) that there are no arrears on my file (which I know there is not) so I can apply for a new property without the referencing coming back negative and wasting £300 for referencing fees. No one is replying and no one is helping. I am a single mum with two young children who have had to move to an overcrowded house 50 miles away and I need to move back to Ashford as my son is due to start secondary school at his old school in Ashford. Your move do not care about you unless they are gaining from it
No · 13 July 2023
★★★★★ 5/5
TrustpilotFantastic staff!
The sales manager who handled my case went far above and beyond to get my house sold, after a sale with a previous estate agent failed.Cara Smith at Watford Your Move is an exemplary agent. She got my sale on track so that I did not lose the house I wanted to buy, and negotiated on my behalf with the Northampton branch, when, indeed, the house I was buying had been resold to other purchasers.I really cannot praise her highly enough: in my mind, she is 100% responsible for the happy situation in which I now find myself. The rest of the sales teams, in both Northampton and Watford, have also been highly supportive and pro-active.
Christina · 11 July 2023
★★★★★ 5/5
GoogleVery fortunate to have met with Gemma on my search for a competent lettings agent for my property in Canterbury. Everything was made simple to understand and nothing was too much trouble. Wouldn’t hesitate to recommend Gemma to anyone with property in Canterbury.
Darren · 14 June 2022
★★★★★ 5/5
TrustpilotMainly dealt with Kierran at the…
Mainly dealt with Kierran at the Glenrothes branch. He has been fantastic throughout, asset to the team.
Toni · 12 June 2024
★★★★★ 1/5
TrustpilotAvoid Avoid Avoid
Shocking service from Yourmove, Kettering/Northants branch.As a landlord I'd highly recommend anyone to consider any other rental management companies they can find. Terrible communication, high costs and more admin fees than I've ever heard of.Feel sorry for my tenants who have also been on the other end of this incompetence.
Robbie · 12 May 2023
Agent replied · 19 June 2024
Hi Robbie,We are truly sorry to hear about your negative experience with Your Move.I have sent a request for more information so that I can look into this matter further. The request will come from Trustpilot.Regards,Your Move
★★★★★ 4/5
TrustpilotMy Opinion of the staff at Your Move Kingsthorpe
The service from Harry, Gemma and Stephanie was really professional and they worked hard to get a buyer for us. We would highly recommend Your Move to anyone who is trying to sell their home.
Richard · 11 April 2023
★★★★★ 5/5
TrustpilotExcellent estate agents.
I had an excellent experience with this branch. Even though it was a very difficult process, Anish and Alan kept me informed at all times and were extremely helpful. Thank you.
Fearghal · 5 August 2023
★★★★★ 1/5
TrustpilotUnresponsive
The agent's communication skills and responsiveness are nonexistent, as they consistently fail to answer phone calls, enquiries submitted through the online app, and voicemails despite requesting the latter. Consequently, it is advisable not to engage with this agent due to their unsatisfactory communication and inability to address queries.
Angeline · 3 July 2023
Agent replied · 19 June 2024
Hi Angeline,Thank you for sharing your feedback. We apologize for any inconvenience this may have caused you. We take your concerns seriously and will address them promptly to ensure better service in the future.We have sent you a request for more information so that we can look into this further. This will come from Trustpilot.Thanks,Your Move
★★★★★ 5/5
TrustpilotThe Washington branch have helped me…
The Washington branch have helped me every step of the way. What I thought was going to be a stressful experience was made very easy thanks to Sharon, Phil, Laura and Jen. Thank you all so much for your help and support.
Maggie · 13 July 2022
★★★★★ 5/5
TrustpilotThanks to Filipe and Laura for the…
Thanks to Filipe and Laura for the great service 😊 My husband and I made the best choice to trust you for the purchase of our first house 😊 Highly recommended 😁
Silma · 25 June 2023
★★★★★ 5/5
TrustpilotYour Move Belper
Stephen Jennings at Your Move Belper was professional, helpful and kind throughout the sale process. The whole team arrived for appointments when arranged and I felt supported during the whole process of the house sale.
Melissa · 25 March 2023
★★★★★ 5/5
TrustpilotYour Move Durham
We are very happy with our decision to sell our house through YourMove Durham office. From the outset, Ian visited us to discuss our options and provide a quotation. Unlike the other estate agents we approached, Ian provided real evidence to support his suggested price point. He took professional quality photographs and checked with us all the house details before they went live. We had several viewings over the first few days and two offers. Throughout the process we were enthusiastically supported by Nicky, Annaleigh and their team. The follow-up service was also great, with YourMove taking regular steps to keep in touch with solicitors to ensure things went through as we wanted.
Jon · 23 June 2023
★★★★★ 5/5
TrustpilotYour Move - Carlisle Branch.
Helen, Jess and Rachel were amazing throughout the whole process from buying a property to finding me a tenant. They were professional and informative and very supportive from the start. Highly recommended.
Heidi · 23 June 2023
★★★★★ 5/5
TrustpilotWe used Your Move Andrew Nicholson, Crewe
We used Your Move, Andrew Nicholson, Crewe to sell our home.From the initial contact, fabulous pictures and write up of our property nothing was too much trouble for them. They are the the most efficient, helpful and friendly team. They kept in constant contact, updated us with all relevant information during the sale and supported us through the whole process.They were recommended to us and I would highly recommend them to anyone in the area looking for someone to sell their home.
Bev · 23 June 2023
★★★★★ 5/5
TrustpilotYour Move Team
All the team at Your Move were extremely helpful and proactive. Always checking we were up to date during the process. Big thanks to Ashley, Abbie, Louise and Shannon from Your Move Denton who helped us buy our first home!
George · 17 September 2022
★★★★★ 5/5
TrustpilotMik and his team were friendly
Mik and his team were friendly, professional, approachable, and very efficient in the whole process. We could not fault their dedication and commitment to helping us sell our home.We would highly recommend them.
Customer · 16 May 2023
★★★★★ 5/5
TrustpilotGreat support from the team at Your…
Great support from the team at Your Move Longton. Very professional approach with a huge touch of humanity. I haven’t been involved in selling a house for 22 years. A lot has changed since then and the team were there for me every step of the way!
Christopher · 12 July 2023
Agent replied · 19 June 2024
Glad we could help :)
★★★★★ 5/5
GoogleI only consulted one agent regarding the sale of my late mother's house but I'm confident that I chose the right one & I'd gladly use "Your Move" again.
The team were very reassuring that the poor state of the house was not a problem. They acted very swiftly in getting it listed and viewed & kept me fully informed of progress throughout.
They were all friendly, helpful and always available on the end of a phone. Steve even made an urgent, 15 mile trip to pick up some of my documents because I was away on holiday!
I highly recommend their services.
Helen · 14 June 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
