5/5
TrustpilotGreat experience here
Great experience here. Christine was lovely, friendly and helpful every time I spoke to her. She managed to find me the home I'm buying as I would have overlooked it so its all thanks to her.
Trusted Agent profile · Canterbury
Your Move Canterbury reviews
★★★★★
2,149 reviews across 2 platforms
3 St. Margarets Street, Canterbury, CT1 2TP
Part of Your Move, see every office.
Your Move's office in Canterbury, at 3 St. Margarets Street, is rated 4.3 out of 5 across 2,149 reviews on two platforms, including 293 Google reviews rated 4.2.
Reviews
Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotYour move Durham Nikki and the team have been really
Nikki and the team have been really great would highly recommend Durham branch helped me with the sale with them and then been in contact and also helped me when my second house sale fell through
2/5
TrustpilotA bit disappointed that I’ve emailed…
A bit disappointed that I’ve emailed twice for advice/sale of house and have had no response. Even if they told me they don’t think they could help us better than being ignored. Let down and disappointed angry that they can’t even send a response.Bit late in process of going elsewhere now.
Agent replied · 19 June 2024
Hi there,We apologize for the lack of response to your emails, and we understand your disappointment. At Your Move, we strive to provide prompt and attentive customer service, and we regret any inconvenience caused in this instance.I have sent a request for more information so I can pass your enquiry to the correct branch to get in touch, this request will come from Trustpilot.Regards,Your Move
5/5
TrustpilotFantastic team
I rented an apartment near Durham and I was extremely well received by the agency. I worked with Chera-Lise who is a very nice and professional person. She was a great help to me by answering all my questions and giving me advice. I recommend this agency!
5/5
TrustpilotTotally recommend using the service of the Hemel Hempstead branch
Efficient ,responsive and arranged a swift sale. Great to be able to rely on knowing calls and emails always answered swiftly ,very reassuring when selling must be one of the most stressful experiences.Nice genuine team ,special thanks to Shaz ,Branch Manager.
1/5
TrustpilotAVOID AT ALL COST
My sister and her TWO UNDER THREE year olds were made homeless after she tried to contact the keighley branch she has been lied and lied to. She reported leak in her ceiling and called numerous times they gave replies such as “no one’s working” and “no one can come out” another was “you’ll have to just get your own handy man to come out.” My poor sister baby niece and nephew can’t go back into the property as it’s deemed unsafe. They have no other solution for them and told them they need to look for homes. My sister was not cause of the ceiling coming down nor the leak this was a fault already in the property. Your move have been totally ridiculous with handling the whole situation my sister is under so much stress it’s so hard to watch her try rehome herself and two babies through no fault of there own absolutely disgusting your move hang your heads in shame
5/5
GoogleWe had such a great experience with Your Move, Bleona was so friendly and helpful with getting us our student house and made it a smooth and easy process. The communication was brilliant, and all our queries were kindly dealt with very quickly. Thank you!
5/5
TrustpilotExcellent service
I would highly recommend this company Very professional and Catherine was an absolute star along with Her colleagues. Very caring right till the end.SW
1/5
TrustpilotWon’t use these if you are renting your property
We went to see a property to rent on Saturday 16 July 2022. We liked it and wanted a second viewing so rang on Monday 18 July to make a second viewing. After making several more telephone calls I was advised they were very busy and someone would call me back. It is now Friday 22 and still no call.
Agent replied · 19 June 2024
Hello Pam,I am really sorry you have not been happy with the experience you’ve had from Your Move. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@Your-Move.co.uk. I will be happy to investigate the matter further.Kind regards,Your Move
1/5
TrustpilotAwarded £150 by The Property Ombudsman (Ref: 908292 TPO 191220222)
Your Move was fully managing my property including finding the tenant, drafting the tenancy and giving the tenant section 21 notice to vacate the property. On 10th March 2023 The Property Ombudsman awarded me £150 because the early termination section of the tenancy agreement was too open to interpretation (agreed on my Your Move), which caused my insurance company to refuse my claim for rent arrears from my tenant. The Property Ombudsman critised Your Move for not ensuring that the wording was tightened when other instances of misinterpretation had been reported to them.
1/5
TrustpilotThe rip off
They have charged me £ 1160.00 I would like to know why?I have asked them for tenants contact number or email so that I can get in touch with them to collect any mail.I would like a copy of the rental agreements. I believe I have the rights to know.So far no reply to my emails.
Agent replied · 19 June 2024
Hi there, I've sent you a request for more information. The request will come from Trustpilot. If you could let me know some more details that would help me look into this further. Sorry this has been your experience. Kind regards
1/5
TrustpilotUseless staff and system
Keep sending me emails. Tried to unsubscribe and no luck, just keep spamming me with crap. Tried to contact on FB messenger and the website chat but just useless staff who send you the same info and don't read what you're saying. Awful system.
Agent replied · 19 June 2024
Hi Sara,Very sorry to read your review. We understand you would like to unsubscribe and in order to do so we require certain information from you. We will be sending you a request for more information, this will come from Trustpilot.Please expect to be unsubscribed from all marketing emails after you've replied to our request.Regards,Your Move
5/5
TrustpilotBrilliant
Brilliant. Vicky kept me informed and was with me every step of the way. She listened to my wishes. She was thorough with all the rent details and kept me informed at all timesI would recommend her anytime to anyone.
1/5
TrustpilotI dealt with the Bury branch .The…
I dealt with the Bury branch .The Manager rarely returned my calls. The whole affair was a sorry lesson in lack of communication to many points of contacts, each with no idea what the other ones doing , possibly the worst firm I have ever dealt with and I have run my own business 17 years . Your Move Never again
Agent replied · 19 June 2024
Hello Gordon,I am really sorry you have not been happy with the experience you’ve had from Your Move. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@Your-Move.co.uk. I will be happy to investigate the matter further.Kind regards,Your Move
5/5
TrustpilotI had a fantastic experience with Your…
I had a fantastic experience with Your Move. The team was professional, proactive, and incredibly supportive.
5/5
GoogleIzzy, who works here, has been incredibly helpful and friendly. Would definitely recommend!
Agent replied · 11 October 2026
Thank you so much for your glowing review! We're thrilled to hear that Izzy provided you with exceptional service during your lettings experience. At Your Move, we take pride in offering a seamless and professional service, and it's wonderful to know that Izzy's dedication made a positive impact on your journey. We'll be sure to pass along your kind words to Izzy, she'll be delighted to hear your feedback. If you have any further questions or need assistance in the future, don't hesitate to reach out. We're here to help! Warm regards, The Your Move Canterbury Team
5/5
Trustpilotwhat a fantastic group of people the…
what a fantastic group of people the baildon branch are ! would highly recommend these agents . They sold 2 properties for us in 2 weeks for the amount we wanted with no hassle or fuss ! 100 per cent our go to agents . The whole baildon team was a delight to deal with in particular nichola !
Agent replied · 19 June 2024
Thanks
1/5
TrustpilotOffended
I am sharing my personal experience.I had to spend 20 minutes writing a 20-line email to answer a long list of "financially introgative" questions to apply for a viewing of a property in Your Move Low Fell. My wife and I certainly met the requirements of the property, but they sent us a one-line reply simply saying: "You do not qualify for this property." Ridiculously disappointed
1/5
TrustpilotHad be a guarantor for my daughter at…
Had be a guarantor for my daughter at UNIVERSITY l will never do this again with them at least 3 emails a day every day then pestering me about my employers reference l would never do anything with them again
Agent replied · 19 June 2024
Hi Barry,We apologize for the inconvenience caused by our process. Your feedback is noted, and we'll work to improve it.Regards,Your Move
3/5
TrustpilotTim Drake was brilliant
Tim Drake was brilliant, very understanding and helpful. The marketing of our property has been excellent but I was not informed when an offer had been made and very limited communication has been received since.
5/5
TrustpilotThank you Tayla for all your support
Thank you Tayla for all your support. We understand it was a lot of pressure, trying to get us moved in within a week but you made it happen for us and just to let you know, your hard work is appreciated. Many thanks, Vanessa & Elo
5/5
TrustpilotAmazing service from consett branch
Amazing service, would give more stars if I could! Nothing was too much trouble, always there on the other end of the phone to answer all queries. Special thanks to Kirsty and both Sam’s. Will definitely be recommending to all friends and family. Thank you ☺️
5/5
TrustpilotMandy Piers & Team at Sidmouth were fantastic!
Mandy, Piers and the team at Your Move Sidmouth where nothing short of excellent when handling our purchase. Always friendly, personable, quick to respond and able to deal with any queries we had. Would 100% recommend.
1/5
TrustpilotAbolsutey disgusting behaviour
Abolsutey disgusting behaviour. We rang on way saying we might be 5 minutes late and the man on the phone said no worries I’ll let her know. We turned up to the viewing we had, we were given no house number so drove round the road for 10 minutes trying to find house from the 1 picture we had. We rang the office repeatedly for those 10 minutes with no answer. When we worked out ourselves what house it was we knocked and no answer. This was at 10:55, 10 minutes wasted and no communication. When we realised no one was waiting for us or answering I had no choice but to go to your move - waterlooville. It was supposed to be open til 4 but was all locked up when I got there. I knocked and knocked until someone came from the back and said she was locking up. I said why if you’re supposed to be here til 4, she had no answer, tried saying phone calls are answered til 4 but I said that’s rubbish as we’ve been trying for 15 minutes altogether to get through. I said it’s disgusting to pretend to be here when they aren’t. She said she was the one at the viewing and that she didn’t get told we’d be 5 minutes late so left after 5. Utterly appalled at the organisation and the promise of open hours that they clearly don’t do. Will never be using them again. Nobody should leave after 5 minutes when we’ve precalled to say sorry we would be 5 minutes after viewing time. Looks like they were all in a rush to get home on a Saturday and don’t really care about the people.
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