Trusted Agent profile · Canterbury
★★★★★
2,148 reviews across 2 platforms
3 St. Margarets Street, Canterbury, CT1 2TP
Part of Your Move, see every office.
Your Move's office in Canterbury, at 3 St. Margarets Street, is rated 4.3 out of 5 across 2,148 reviews on two platforms, including 293 Google reviews rated 4.2.
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Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
5/5
TrustpilotBrilliant
Absolutely outstanding from start to finish, Sharon is excellent at what she does and was there the whole way during my sale, daily conversations to be honest, I would never use another estate agents now, your move will always be first call if needed and that’s down to how great Sharon was 10/10
5/5
TrustpilotYour Move Consett - Lettings Review
We have just let our property through Your Move in Consett and their service was superb from start to finish . As first time landlords they guided us through the process with ease . Special thanks to Kirsty , Carol , Sam and Jess. Definitely recommend and will continue to use their services Nathan SmithJude Smith
1/5
TrustpilotAvoid this company at all cost
Avoid this company at all costI rented a property with your move and vacated it in August 2021. I have not received my deposit in spite of several phone calls and e mail to your move even after 5 months. My agent’s name is Hannah and she never replies back. On top of that these agents are so rude! I am frustrated. I WILL NEVER RECOMMEND YOUR MOVE TO ANYONE. My Action ID : 5998332
Hello Chitra,I am really sorry you have not been happy with the experience you’ve had from Your Move. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@Your-Move.co.uk. I will be happy to investigate the matter further.Kind regards,Your Move
1/5
TrustpilotAbsolutely unprofessional my brother in…
Absolutely unprofessional my brother in law he signed a contract and they promised him they gonna renegotiate the house and they didn’t the house it’s absolutely disgusting with health and safety issues and they refused to give back the deposit I’m not recommending at all absolutely disappointed and unprofessional
Hi Chrysa,We're genuinely sorry to hear about the experience your brother-in-law had with us. Your feedback is important, and we'll investigate this matter further to understand and address the concerns raised. A request for more information will be sent to you through Trustpilot to gather additional details for a thorough review and resolution.Regards,Your Move
5/5
TrustpilotAmazing team to work with
Amazing team to work with. Peter and his team from Hitchin branch put above 100% trying to sell my house in a tough economic times while dealing sometimes with difficult buyers. I would strongly recommend their services.
5/5
GoogleI rang and spoke to Gemma re letting a property couldn't be more helpful got back to by the end of day with all the information I needed thank you
Thank you for your kind review, we look forward to working with you
1/5
TrustpilotTerrible experience from the Watford Branch at end of tenancy
Terrible experience from the Watford branch. They have not processed a deposit refund, which I was told it would be processed on Monday and would take 3-5 working days, I have waited and called back on the Friday and have been told nothing has been done (just because) and the request will be processed today which will take another 3-5 working days. I am without my deposit which I need and they have simply decided to delay processing it with no reason given.
5/5
TrustpilotThe staff at Dunfermline office were absolutely fantastic you don’t need to look anywhere else to sell your property
The staff at Dunfermline office were absolutely fantastic. There were a few problems with the sale of the property and they dealt with them in a really professional way. They kept me updated on an almost daily basis. Can’t thank them enough.Thank you Jane and your team
1/5
TrustpilotNorthampton Property Management - Avoid
Northampton Lettings - I've used Your Moves Fully Managed landlord service now for the last 3 years. I've had nothing but bad experiences with them since. The first Tennant left the property in a disgusting state, it turned out the Your Move hadn't carried the mid tenancy inventory so issues hadn't been picked up earlier. The second Tennant caused significant damage to the property, however multiple damaged items were not picked up in the inventory (one example being where the Tennant had left toilet roll on the kitchen side to cover up a bit of metal sticking out the top of melted plastic) and photos are of that poor quality that it's hard to do anything in retrospect. The Tennant had a pet, which was against the tenancy agreement, this was not picked up by Your move. In addition, I was told mid tenancy that the roof was leaking and causing significant damp in the bathroom. Upon inspection, the tenants had turned the heating off at the mains and turned the bathroom fan off at the isolator switch creating a cold damp environment which was damaging the property. For context, I became a landlord as a result of moving in with a partner, the property was my home and had been cared for in the years previous to being let. Your move have standards similar to what you see in the media and will undoubtedly be contributing to the bad reputation that landlords receive, their approach is to give it a bit of a clean and churn in the next Tennant, ignoring damage andholding tennants to poor standards. I am now in the process of trying to recover the cost of damage and cleaning from the tennant and it feels like your move are making this as difficult as they can, and to add insult to injury want to charge me £120 to do so.If you want your property looking after I would avoid, find an agent that aligns its standards and values with yours. This has ultimately lead to me selling mine.
1/5
TrustpilotExtremely rude staff
Avoid, rude staff!!Being 38 weeks pregnant, I parked in the front parking lot because I needed the post office, soon after a girl came out of their office and told me that her colleague was coming to work and had to park, I told her nicely that I have to go to the post office and I'll be back in a minute and she insisted that it was a staff car park and I had to park elsewhere, as there were no spaces left, I ignored her as I didn't see no sign prohibiting parking, neither on the street nor in the parking lot. When I came back I found my car stalled, I asked the man who works there to move the car as I was leaving, he didn't react at all, I asked again, and he says he won't move it because that I been rude. As I mentioned that I am 38 weeks pregnant, and I was going to go to the appointment at the hospital, and the man who works there said that it is a staff parking lot and that it is my fault that I parked there and that he will not move it. Only after I warned that I was calling the police, he jumped out of his seat and went to move the car, commenting that it was parking for staff. Pardon me, a piece of paper put on the window by them, I should have taken it into account so that I wouldn't park, it's not even visible from the street,I don't think I was rude; rather, I think they should apologise for stalling the car and making me feel anxious that my contractions had begun. Shame on them both who works this morning ( 23.04.2024) Your Move Estate Agents Murray Rogers Castle Bromwich, 256 Chester Rd, Birmingham B36 0JEYou didn’t think for a second that I am a potential customer. This people are not professional at all.
2/5
TrustpilotHit or miss
Company would work brilliantly if you don't have any problems. If you do for any reason though... They can be highly disorganized, they would never follow up with their callbacks, would constantly get information wrong (that is if they have not lost it for whatever reason) etc. They do manage to fix problems, however you should expect lenghty phone calls and about 3-6 months before any action is taken, even for the smallest issue.
Hello Daniel,I am really sorry you have not been happy with the experience you’ve had from Your Move. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@Your-Move.co.uk. I will be happy to investigate the matter further.Kind regards,Your Move
1/5
TrustpilotThe company is good but they are…
The company is good but they are terrible at calling people back. I had several issues with not being called back so I made a complaint to the manager who said he would call me back and update me. Guess what, that never happened and today I was promised a call back and again it never happened. I can't believe how terrible they are at communicating even when it has been brought to their attention
Hello Ross,I am really sorry you have not been happy with the experience you’ve had with Your Move. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: Antonia.Bowler@lslps.co.uk. I will be happy to investigate the matter further.Kind regards,Antonia Bowler, Marketing Assistant
1/5
TrustpilotYour move are shocking
Your move are shocking, no customer service whatsoever, they have done nothing but let down me and my family with the house sale, felt as though we were constantly chasing them and never got back in touch with us to let us know the outcome. Awful service, do not sell your house through this company
Hi Lily,Sorry to read your review. We would like to look further into this matter for you so we will be sending you a request for more information via Trustpilot.Regards,Your Move
5/5
TrustpilotAndrew Nicholson in Crewe: First Class Service
Thanks to Andrew for his professional, helpful and friendly service. I could not have wished for a smoother or faster sale at a good price. I am very grateful as Andrew went out of his way to help with a number of issues. Communication was excellent. First class service!
5/5
TrustpilotVery friendly and experienced
Very friendly and experienced. Was kept up to date with any progress.A bit nervous at the sold sign on the property before contracts have been exchanged as this has been done twice by previous estate agents but then it fell through .
5/5
GoogleReally great service. Smooth from start to finish
We're thrilled to hear that everything went smoothly from start to finish, thank you for your feedback.
5/5
TrustpilotAbsolutely brilliant service from Your…
Absolutely brilliant service from Your Move! They are incredibly efficient, personable and worked super hard on our tenancy and were able to get us into our new place before Christmas! We can't recommend them enough. Special thanks to Mandy and Emily for being amazing and professional throughout the whole process!
5/5
GoogleIzzy was very helpful, very knowledgeable and easy to talk to. She helped me all the way to my moving day. thank you Izzy :)
1/5
TrustpilotCan't even respond to an enquiry....
Myself and my partner have both contacted them for a viewing and heard nothing in nearly 2 weeks now after making more than 3 enquiries myself. I get if the property has been let already however that's not customer service, I'd still expect to be contacted and informed and offered something alternative. I work in a similar job and wouldn't dream of not contacting a potential customer. Absolutely disgraceful won't recommend....
Hello Michael,I am really sorry you have not been happy with the experience you’ve had from Your Move. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@Your-Move.co.uk. I will be happy to investigate the matter further.Kind regards,Your Move
5/5
TrustpilotMy property has been rented by Your move for a few years ,recently had tenant move out and re renting of my property. Gail at Wallsend Your Move provided me with an outstanding service . Going over an
My property has been rented by Your move for a few years ,recently had tenant move out and re renting of my property. Gail at Wallsend Your Move provided me with an outstanding service . Going over and above what I had expected from the service to make the transition as smooth as possible ,Thank you Gail.
5/5
TrustpilotRegular contact has been maintained by…
Regular contact has been maintained by a warm, friendly staff team. Information has been open and transparent. We've received practical advice which was appreciated during our first house sale . The process is going smoothly thanks to the professionalism of the staff team !
5/5
GoogleKate was very awesome and helped me sort my housing issues within a couple of days.She and her colleagues helped walk me through my overseas referencing as well as ensured that the house was in a good state , with all paperwork intact when I moved in. It was a seamless experience.PositiveResponsiveness, Quality, Professionalism
1/5
TrustpilotOne star is actually to much for my…
One star is actually to much for my experience with Your Move, firstly I was told there fee is 1% of the sale price when in actual fact Any property under £150k is a set fee of £1800 so there's no incentive for the estate agent to get you the best price if your property is in this price bracket. Then I was advised to put my property up on an Auction site was told it costs me nothing any fees are paid by the successful bidder the fee is £6000, it's all in the small print. Eventually sold the property my solicitor contacted me to say they were still waiting for Your Move to send the relevant documents over so I gave them a call the manager Julie explained that they had send them and they were just having a conversation about the sale of my property I also told here the tenant had left she said "well do some painting and we'll let you know about anymore viewings", even though they had already agreed a fee and taken the property off the market
5/5
TrustpilotFantastic experience using Your Move
Fantastic experience using Your Move to sell our home .Stephen was brilliant. He was very professional. Kept us updated during the process which made it stress free.100% recommend Your Move .Sold our house in 2 weeks .
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