Trusted Agent profile · Canterbury
★★★★★
2,148 reviews across 2 platforms
3 St. Margarets Street, Canterbury, CT1 2TP
Part of Your Move, see every office.
Your Move's office in Canterbury, at 3 St. Margarets Street, is rated 4.3 out of 5 across 2,148 reviews on two platforms, including 293 Google reviews rated 4.2.
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Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
5/5
TrustpilotThe team at Your Move Leven made a…
The team at Your Move Leven made a difficult time for me go smoothly and quickly. Selling my dads house was very emotional and Caroline made every step go smoothly and with no hassle making it an easier transaction for me. Would recommend this estate agent in a heartbeat.
5/5
TrustpilotYet again trusted Nicola Hall to sell…
Yet again trusted Nicola Hall to sell our house, she sent Ian out to value it, he was brilliant, talked us through everything, sorted photos, sold the house within a few days! Th best part was Nicola kept us up to date throughout the whole process! We most certainly will use again and recommend your move Durham!
5/5
TrustpilotI sold my home through the Consett…
I sold my home through the Consett branch within 2 weeks of listing, the process was easy and all the staff were helpful and reassuring throughout, Annette was my assigned contact and she is so experienced and helpful. Moving home is stressful anyway but having a good estate agents makes all the difference - Your move Consett your amazing
5/5
TrustpilotRichard and Daniel were honest
Richard and Daniel were honest, reliable and helpful. Richard had a journey with myself and my purchase however he worked within my chaotic schedule and was always bang on! Thank you Rich truly appreciated.
1/5
GoogleKeeps sending out new contractors to quote on the same repair job but the repair never gets done. Throughout lockdown, while we were all advised to minimise contact, we have had more people coming and going than ever. Between the six-monthly inspections, gas inspection, electricity inspection and the revolving door of contractors quoting for the same job it's been like living in a train station. Repair still outstanding, since at least three years. The constant quoting started during lockdown. They never stick to agreed appointments. If they suggest Thursday and you can only do Friday, they will agree to Friday and still show up on Thursday and expect you to drop everything. So far, this has happened every single time we have not been able to do their preferred date. Very stressful and disruptive. Do not rent through YourMove if you have an option.NegativeResponsiveness, Quality, Professionalism, Value
Good Afternoon Jessica, please do get in touch with the branch regarding your current tenancy. If there is something that you need resolved, please contact the relevant department. Thank you.
5/5
TrustpilotExcellent service and support from Your Move
We have been very well looked after by Helen Garley and the team at Your Move. Selling a house is a stressful experience, but Your Move has made it less so. We feel they have had our backs through the whole process. They have always been on hand when needed. We have really appreciated their help and support throughout.
2/5
TrustpilotAvoid renting through your move
Avoid renting through your move. We have been waiting years for repairs on the property and they still haven't been done and they refused to get the landlord to replace old single paned windows resulting in a cold house over winter and high energy bills. They will also just decide at a moments notice you owe them money, despite being able to prove all rent is paid in full and up to date.
Hello Laura,I am really sorry you have not been happy with the experience you’ve had from Your Move. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@Your-Move.co.uk. I will be happy to investigate the matter further.Kind regards,Your Move
1/5
TrustpilotAwful company
Awful company, very shady business practices and not compliant with rental laws. 0 communication by email and phone and a complete lack of understanding of what their obligations are.Do not use to rent, sell or any other type of property business. If a tenant you will not get your deposit back even though your landlord agrees to it without taking legal action against this company as they keep it for themselves. Shocking
Hi Ryan, our lettings business is extremely compliant so I've sent you a request for more information so I can understand what has happened here. Thanks
5/5
TrustpilotYour Move Consett
Your Move Consett. We trusted your move with the sale of our house and it’s been the best decision we’ve made. I’ve dealt with Kirsty, Annette and Samantha the most I think and they’ve been absolutely fantastic, settled all of my worries and queries. Can’t recommend them enough. The rest of the team have also been fantastic too! Keep it up!
5/5
TrustpilotYour Move Dundee Branch
Carol from your move has been excellent. Very professional, efficient and always there if you have any issues. We have rented from Your Move for 6 years and in the time she has been there, we have always felt at ease. Thank you Carol for all your help, your a star!
1/5
TrustpilotAgent accepts offers and reneges on them
We are a cash buyer and had an offer accepted by a seller. Only to be asked several days later, suddenly certified copies of passports were required, they were mega urgent and needed the same day. I live 300 miles away and said I could get to the post office on Monday. They have now rejected my offer.I've been investing in property since 2006 and never seen such poor behaviour.
Dear JoeThank you for taking the time to write a review. We always aim to deliver a good experience for our customers and we’re sorry that your experience didn’t match your expectations. I have spoken to the branch and they have investigated the circumstances and would like to discuss this with you directly. If you could like to discuss this further please call the Branch Manager, Rachel Smiles on 0191 584 4159. Many thanks
1/5
TrustpilotBeware
This company was our letting agent and a complete nightmare. The problems we had were many and resulted in a detailed complaint to The Property Ombudsman; of our 6 complaints all were upheld. You never get to deal with one person. Communication very poor or non-existent. I would think very carefully about using this company as a letting agent for both landlords and tenants.
Hi Stephen,We are sorry to hear about your negative experience with Your Move. We take all customer complaints seriously and strive to provide the highest level of service to all our customers.I have sent a request for more information so that I can look into this matter further. The request will come from Trustpilot.Regards,Your Move
5/5
TrustpilotSmooth and professional letting in Abbeywood.
Gwen and Lilly at Your Move Abbeywood made this process very smooth and comfortable, dealing with the letting in a professional and relaxed way which meant it was not at all stressful for me. I have used them before and will continue to use them for my property in Abbeywood.
5/5
GoogleBeing an international student, I was a bit worried about how we'll manage to land a rental residence and that too through the COVID situation. We were assisted by Jade Clubb at Your Move; she was extremely professional and friendly with us and managed to hold our choice of property till we got our visas. The entire consultation along with the viewing up till the signing of contract was done online! Highly impressed and would definitely recommend! ☺️PositiveResponsiveness, Professionalism
Thank you for taking the time to leave a review.
5/5
TrustpilotYour move in egham were incredible from…
Your move in egham were incredible from the start to the end of our house sale! In particular Helen was nothing short of amazing! She was always there for us and was able to help with any enquiry!! With out her the sale of our house probably would have fallen through!! So thank you!!!
5/5
TrustpilotI would thoroughly recommend Your Move…
I would thoroughly recommend Your Move Houghton Le-Spring branch. Rachel Smiles Branch Manager was so helpful and supportive during our recent purchase. We were kept up to date at each step and when we visited the branch Rachel’s team were also fantastic what a lovely atmosphere. We also have to mention the after sale support has also been superb.
5/5
TrustpilotHouse Sale with Your Move
Alexander and Glenn were very helpful and supportive throughout the whole process from getting the house on the market to offer stage. They kept me informed and provided guidance on next steps which was really helpful. I’d definitely recommend them to anyone selling their home or buying.
5/5
TrustpilotI have been very happy with the service…
I have been very happy with the service provided by Samantha Hannant and the team at Your Move. I have used Your Move to both manage my rental properties and sell some of the houses that I own and the service I have received from Your Move Consett has always been very good.
1/5
TrustpilotLooking to rent a property after…
Looking to rent a property after separation from hubby, emailed to arrange a viewing, very rude woman asked how many was there? Do I work? What do you do? After answering that I work full time in a hospital she tutted and said you can't afford it!!!!! Did she ask about the £60,000.00 I have in the bank??
Hi Wendy,Extremely sorry this has happened to you. We have sent a request for more information. This will come directly from Trustpilot. Please put the branch you dealt with in the reference.Regards,Your Move
1/5
TrustpilotAbsolutely terrible experience
Absolutely terrible experience. Would never rent through them again. Tried multiple times to get in touch with them regarding my tenancy and heard no response. When it came to ending the tenancy and moving out, they were incredibly unhelpful and gave us no information despite us asking multiple times over a period of weeks. If I could leave 0 stars I would
Hi Hannah,We sincerely apologize for the experience you had with us. We deeply regret the lack of communication and unhelpfulness you encountered during your tenancy and move-out process. We would like to look into this matter further so we are sending a request for more information, this request will come from Trustpilot.Regards,Your Move
1/5
TrustpilotLoughborough branch- Disgusting behaviour
I and my wife are both NHS doctors of Indian origin. Saw an ad for a rental property at Beacon Drive and booked a viewing through the agency. Applied for property and waited for nearly a week no replies from agency. When called agency was told the property was given away to another applicant. We found the property available even after a couple of weeks hence contacted agency again and was asked to fill in another application. Was told to increase the offer rent and to provide a guarantor for rent which we agreed. Waited for a week for a response and then told that property was given to a different applicant. At neither occasion was I told of reason for rejection of application. I could still see the ad on the website for same property. When I now called up two days ago, I was told by the manager of the Loughborough branch that my application was rejected because of my working as a Locum doctor (though I have been working as a Full time Locum doctor for the past 10 years and had never been rejected for this reason for any rental property). Before my conversation with the manager, my wife had already put in an email request for viewing and she got a call back today asking for her availability for viewing. When my wife told her about my discussion with her manager 2 days ago, she was told that though a holding deposit has been given for the property they are still having more viewings for the same property. This is I feel very unprofessional and hope that there is nothing rotten cooking up at the agency as I have never seen an agency arranging viewings when a holding deposit has been paid by a potential tenant. I am also appalled at the total disregard and callousness on the part of the agency where I had to spend time out of my busy work schedule to enquire about my application status. There definitely is more than meets the eye to this incident.
5/5
GoogleExcellent service, Evie was very helpful every step of the way to rent a house in a very short amount of time. 👍🏼👍🏼👍🏼 …
5/5
TrustpilotBrilliant
Absolutely outstanding from start to finish, Sharon is excellent at what she does and was there the whole way during my sale, daily conversations to be honest, I would never use another estate agents now, your move will always be first call if needed and that’s down to how great Sharon was 10/10
5/5
TrustpilotAlison was friendly
Alison was friendly , knowledgable , super efficient and a pleasure to deal with . I would recommend her without hesitation 😀
Thank you!
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