Your Move Canterbury reviews

★★★★★ 5/5

Trustpilot

Crewe Branch

Would just like to say thankyou, to Andrew and the team at Your Move Crewe, for a professional first class service, when handling the sale of my property.

Terry · 3 August 2022

★★★★★ 1/5

Trustpilot

Getting your deposit back

It's always the same problem...when you move in, all is nice but when you move out the problems start. Today i have a month and a few days since i left the property and i still wait to get my deposit back....which in the beginning is promised to be returned within 10 days...I'll post an update for you when i get my deposit back ...just to know what are you going to deal with 😁Update!! 18th January and still waiting for the money into my account. On the 7th they said I should allow 3 to 7 working days to show into my account. Still nothing. I called today (18th December) and guess what? Zara said to wait 3 to 7 days from....today 😂Why not? I'll keep u updatedI had originally planned to delete this review if they were interested in solving the problem, but seeing this.... people deserve to know what they are getting into.Update!!! Good news, I can declare that this morning (20th of January). I've got my full deposit back. It took 29 days for them to agree to pay it back and 13 days to show it into my account. A total of 42 days

LiveLife · 20 January 2022

★★★★★ 5/5

Google

Absolutely fantastic experience with Your Move Canterbury and all thanks go to Suzanne who took the time to listen to me, was extremely professional, helpful, polite and made every step of my journey with them a pleasant one. Can’t thank you enough Suzanne. Highly recommended!

Jass · 23 September 2024

★★★★★ 1/5

Trustpilot

A company that made all the…

A company that made all the communications terrible, I have had to complain about 4 people from their office in the same day. They have done a mess out of our tenancy and we always have had issues with them delayed phone calls, a problem I'd an office and company, with people that are not dealing with the issues. They do not call back, are writing emails that are unclear and do not fix the problems, as it seems ever. I have had to chase them, they believe that they can close the phone in your face when you tell them that you will complain about their stupid company and so on. An issue of an office with problematic behaviours and absolutely shi@ty logistics. All in all.

Brigitta · 19 January 2022

★★★★★ 5/5

Google

Would like to say a massive thank you to Jade who helped me and my partner move into a property with Your Move, Jade was very professional and help us with every enquiry we had (and we had a few) Jade made the process for us moving very smoothly running which we haven't received before with other agents, If in the future we want to move I will defiantly be going back Your Move.

Natasha · 15 June 2019

★★★★★ 5/5

Trustpilot

All the staff at the Consett branch…

All the staff at the Consett branch were fantastic with helping me secure a rental property. Communication was first class and excellent customer service from beginning to end. A big thank you from me and a special mention to Sam who dealt with me in such a professional manner and help make the whole process as stress free as possible 😊

Helen · 15 June 2022

★★★★★ 5/5

Trustpilot

Buying of a property.

We bought the house we were renting from our landlord. Peter Cory was very helpful in valuation of our landlords property and helping us with buying the property and the paperwork that needed doing for our solictors and the mortgage broker he put us in touch with. I would highly recommend Peter Cory very professional, polite and answered all our questions. Thank you.

Kirsty · 10 March 2022

★★★★★ 5/5

Google

My wife and I are looking to buy and I have been in contact with this agency through Your Move. I was approached by Bianca Besteleaga to assist me with this. Bianca was very friendly and delivered professional and appropriate tailored support for me as a client. I have then proceeded with this review to support her with sharing my experience.

Aseel · 14 June 2022

★★★★★ 1/5

Trustpilot

Disappointed …

I used Your Move in Northfield to manage the letting of my property - the tenant they put in was such a nuisance - as soon as he entered the property he was complaining about problems within the property - and your move would send their suggested handyman down- but something was off, I checked everything by a professional before the tenant moved in, so it didn’t make sense when your moves handymen would keep agreeing with the tenant and charge me for fixing things - wether it was an electrician or plumber - every month the tenant Would report a problem and the charges will be taken from the rent. And when I question this after I got fed of it , I was ignored and the letting person in charge was very sarcastic and rude - it seemed as if they were getting very personal about this and their sarcasm was so unprofessional. Throughout the tenancy the annoying tenant would break the agreement and the agency would side with him - even though I was their client and paying their fees. The Lettings team never answer their phone, I did feel ignored - the tenant decided to leave early with silly excuses, however the agency put in such clauses that the tenant would get off free without paying no fee etc, and the landlords will be charged according to agreement- and the service they’ve provided I had no choice but not to re-let my property through them. This agency has put me through a lot of grief, and now I find out this tenant that they said passed his reference which I doubt very much has letters still coming to the property with a different name - he was a very dodgy tenant and your move allowed him to carry on with this type of behaviour and letting him getaway with breaking the rules. At some point I even felt threatened to let the tenant leave early as if I was breaking the rules !!!’If this is their business tactics by pressuring, and verbal bullying landlords and not gaining their trust, then it’s not working!!!!

Asma · 13 January 2022

★★★★★ 5/5

Trustpilot

Excellent professional and friendly service

James Brenton and the team at The Plymouth branch. Lovely, friendly and professional staff. We were informed every step of the way and everything was explained in detail for our understanding. Queries were dealt with quickly and their professionalism, made what was for us a sad time, much easier and stress free.

Denise · 11 May 2023

★★★★★ 1/5

Trustpilot

11 Thompson street East Darlington

11 Thompson street Darlington

Anson · 10 September 2026

★★★★★ 1/5

Trustpilot

Absolutely shocking company who can't…

Absolutely shocking company who can't communicate with each other or customers for that matter to save their lives. I rented for 2 years with them, all was okay until we moved out and they tried claiming for damages what were already there when we moved in! They're trying to claim over £1050 when the said house was cleaner than when we moved in! Our bond covers £480 of this. Which by the way I'm disputing 99% of the list in question as most of the things on there is news to me! I asked for the quotations of jobs they wanted doing and was trying for weeks until I gave up. To see the list on the dispute shocked me to say the least. I will never rent with your move ever again. I moved out 5 months ago and seen nothing from the deposit yet. We have rented several different properties and always got 100% of the bond back! We have never missed a rent payment in our 4 years of renting.The lies and deception from this company is unbelievable.

Fran · 4 January 2022

★★★★★ 5/5

Trustpilot

Georgia Evan is the best person to…

Georgia Evan is the best person to speak to from embrace financial from being a first time buy sue had filled me in with the right information I needed as she definitely looked after me 100% if it wasn’t for her I wouldn’t have my first house. Thankyou Georgia - from McKauley

Havoc · 3 May 2023

★★★★★ 1/5

Trustpilot

Avoid these agents at all costs

Avoid these agents at all costs! I’m not buying or selling through them (as I was warned by a family member to not use them) however, someone in our chain are using Your Move and they have continuously lied to us about the progress or completely ignored the agents/solicitors when chased for updates. I tried contacting them myself via telephone, Twitter and Facebook and I’ve not had any response. If that were you selling your house would you want your agent ignoring your buyers like that? Would you pay someone a hefty sum to treat your buyers in this way and risk the whole chain collapsing? Please, please think long and hard before you proceed with a sale or purchase with Your Move! House moves are stressful enough without lies, deception and ignorance.

Sophie · 15 December 2021

★★★★★ 1/5

Trustpilot

Your Move Eastbourne invited us to view…

Your Move Eastbourne invited us to view house in west-field road in Eastbourne on Friday they want to show the Property Monday 13th Dec 4.15 pm. So we all took half day leave organised the kids from school and traveled nearly 2 hours in traffic. No body showed up so we called and found Ali Gabriel in Holiday. House already let out ! So they must have let out during Saturday & Sunday? These guys are worse than scammers. We lost around £150.00 that evening and valuable time. Do not trust Eastbourne Your Move.

Vee · 14 December 2021

★★★★★ 5/5

Trustpilot

The Lettings Team at Yourmove Carlisle…

The Lettings Team at Yourmove Carlisle have been amazing in getting my property ready to be let and finding super tenants - the whole process went so smoothly! I was very impressed with the fantastic level of feedback and professionalism, and so friendly throughout. My regular contact with Jess, Racheal and Melanie has been a pleasure and I would recommend their service to anyone!

Laetitia · 13 December 2021

★★★★★ 1/5

Trustpilot

Stay miles away from Your Move

I'm not sure where to start from. According to agent the house has been vacated on 19th of November 2021 and our moving in date was 6th of December 2021. So its about 3 weeks time in between to make the house abodable. According to my contract and their advertisement i should have the house unfurnished and clean. OMG to my surprise previous tenants left out stuffs were still in the house on top of it my own household stuff the whole is choke a block. We can't put our foot in anywhere. To surprise me more none of the radiator wasn’t heating up because it wasn’t bled may be according to tge agent. Asked them about they know nothing about it, cooker doesn’t work, until now I'm writing this living on takeaways, no instruction on how to operate the boiler, toilets were dirty as hell, kitchen floor seems like never seen a mop and the carpet in the house looks like never seen a vaccum cleaner. Last four days keep talking to them no handy man or cleaner or anyone has sorted out anything. In this cold weather with my two little children no heating, not able to cook and my partner is a diabetic patient she needs to have food and medication on time. All in all I'm paying to squat in my own rented house.

Sharif · 9 December 2021

★★★★★ 1/5

Trustpilot

Re Your Move Loughborough

Re Your Move Loughborough. Had a call this week from gas engineer wanting to come to do the Gas Safe check. I moved out of the property 2 months ago!Still not had deposit back (see previous review)These guys couldn't organise a party at a brewery - they don't seem to have good records of who is living in their properties.

Peter · 24 November 2023

★★★★★ 2/5

Trustpilot

Beware, decent tenants!

We rented a flat through YourMove for just over a year. Paid in full up front and in the words of the local agent 'were excellent tenants'. It never occurred to us that on exit, we would have to fight tooth and nail to get our deposit back. Beware decent tenants, as on exiting a property you will be held to the most astonishingly high standards of cleanliness, with an expectation that the property is left in a better condition than you found it. The exit process (inventory in/out) is fundamentally flawed. Your deposit will be held hostage with attempts to trade deductions against spurious claims until someone gives in. Our advice: take photos of absolutely everything on both entry and exit. Every speck of dust, blemish or damage. Ask to be present on the check out survey otherwise you are left arguing with people who have not been to the property based on photos that are not compared to the original inventory. Do not expect your deposit back as a matter of course, expect to have to justify why it should be returned to you and then to trade over random compensation figures for 'claims' where the compensation will not even be spent by the landlord but pocketed. We have never had such a depressingly unfair experience, where the tenants have broadly no power other than to shout and resist and hope that fair sense prevails. How a landlord can expect a property to be lived in for a year and returned in the exact same condition is beyond me. Disgraceful treatment.

CMacf · 7 December 2021

★★★★★ 5/5

Trustpilot

Absolute brilliant service from Sophie…

Absolute brilliant service from Sophie Childs. Her work ethos, dedication and customer care are second to none. Thank you for your hard work and all your effort in ensuring a great work experience. You have excellent team spirit. Sophie is an invaluable professional to Your Move, they should be proud of your work and commitment to your clients. We wish you immense success.

Mr · 31 January 2022

★★★★★ 1/5

Trustpilot

Very unhappy with how unprofessional they are

About had enough now. I first tried getting in touch about an apartment via the Zoopla App. No response days later so sent a follow up message from the app. Still nothing. I then attempted to book a viewing through their own website. Still no response. Finally I rang them up to be told that the women in the lettings department is currently on the phone. Took my details and said she would call me back. 3 days later…still nothing. I’m at a loss here. This was the Lincoln office. I just don’t understand what they are playing at.

Dean · 3 December 2021

★★★★★ 1/5

Trustpilot

Rubbish company, don't employ it!

I rent a property through this agent (Waterlooville). There are many defects including the combi central heating. I emailed the defect list to the agent on 7 Oct 2021. Until now (2 Dec 2021), no one comes to clear the defects. The engineer "inspect" once that all the defects I had emailed to the agent with clear photos and details description. During this period, at least 20 emails I sent out for the defects. My family and I also called more than about 40 times. Most of the time give me no response (both through tel/email). There are so many excuse. The agent will tell the landlord and tell me to wait. The engineer specified by the landlord is busy to come. No parts. The agent tell me to urge the landlord and engineer. The landlord tell me that I should contact her and her engineer told her that no defects need to be retified. Today, the combi central heating is totally breakdown. The agent tells me the same excuse and tell me that the engineer will come on Saturday?! So ridiculous any human can live without hot water and heating in 3 oC for 3 days?Re:I sent to your company many times. What else u want me to email.

Ken · 3 December 2021

★★★★★ 1/5

Trustpilot

Run from your move except you have all the time in the world to waste

Anybody looking to rent an apartment fast should stay clear of your move. As the name implies, all the moves are made by the renter, they don't care if you get the house or not. Why do they take witholden fees from people and then start frustrating you till you find an alternative and they don't give your money back. I will never stop giving them bad reviews anywhere I can except they give me my money back. Your move is what happens when you want to rent with them, may be they're being racist, I dunno why they treated me so bad.

Grandoz · 26 November 2021

★★★★★ 1/5

Trustpilot

Newton Abbot, useless.

Called to enquire about a property with the Newton Abbot office. The, so-called, salesperson refused to allow us to view as he stated the buyer would only allow people who are immediately ready to move access to the property. We did explain that although we had two properties to sale this did not preclude us from making an offer if the property was suitable.Instead of listening to us the salesperson decided he would attempt to try and obtain the listings for both our properties which I explained to him was already in the hands of a local agent that we had worked with through renovations and so were not interested.The salesperson promised me he would call back after speaking to the vendor of the property we were interested in but failed to do so. Not only will we never list a property with this company we shall also completely avoid it for our next purchase.

Christopher · 24 November 2021