Your Move Canterbury reviews

★★★★★ 3/5

Trustpilot

Overvalued but service was generally okay.

Initial visit was very positive but the property was over valued which resulted in delays in selling. The office were lovely and helpful, especially Jennifer (although we felt we had to chase them quite a lot) but we did find communication with Tim to be quite patronising.

Jenna · 16 November 2023

★★★★★ 5/5

Trustpilot

Would definitely recommend

Alan and the team have been excellent at securing the best price for selling my mother home. The pictures taken and details showed it off really well and I really felt they were working in my best interests and not pushing me to take the first offer that came along. Thank you for your continued efforts whilst the sale proceeds.

Dr · 19 October 2022

★★★★★ 1/5

Trustpilot

Do not use Your-Move estate agents

After loosing our first purchasers we have been in the transaction stage with our second buyers since 2nd Feb. The agents involved with our sale have openly lied to us about the stage of the transaction. Disregard our emails and seem incapable and disinterested about moving the transaction along. We have been reliant upon Your Move to deal with the transactional contact our vendors which they seem incapable of achieving. Meanwhile weeks go by and now we are on the brink of the house we wish to purchase pulling out due to the time involved. Do not use this estate agent. They are only concerned about a sold statistic, they have no grasp of the transaction side of things and openly lie to you about progress to shut you up.

Ian · 27 April 2022

★★★★★ 5/5

Trustpilot

Samantha Kennedy is an outstanding…

Samantha Kennedy is an outstanding estate agent! She is experienced, professional, responds quickly to all communications and is accessible even after hours. She knows how to find buyers and follows through with the buyers until completion of the sale. I would recommend her without reservation!

Customer · 30 December 2023

★★★★★ 1/5

Trustpilot

Cannot not be trusted when making an…

Estate Agents called Oliver James that is part of Your Move franchise cannot be trusted when making an appointment to view a property, they will lie and make out the property is not available to view till the end of the week so their preferred buying friends get in to make an offer before you.

Robert · 2 May 2024

★★★★★ 1/5

Trustpilot

Your-Move (Loughborough) - Viewings without permission

Your-Move (Loughborough) ran viewings of my house towards the end of my tenancy without informing me. I only found out as I was moving out when chatting to the neighbours, who told me about the queue of people to view it 2 weeks before move out date!Update 3/12 - they asked for more details which i sent them, but never heard back!

Peter · 3 December 2023

★★★★★ 5/5

Trustpilot

Your Move Polegate

Angie Cuff from Polegate branch East Sussex was absolutely amazing from start to finish! From showing us round until the completion. A friendly yet profession guide, nothing too much trouble for her. Couldnt have asked for more. Paul Barden was also a great support . A great team, would very highly recommend.

Mrs · 29 June 2023

★★★★★ 1/5

Trustpilot

Think of your worst nightmare and double it

Wigton branch, absolutely awful as letting agents. Still in dispute with them over the return of our deposit and now being chased for unpaid rent when we were informed by the branch manager, in writing, that we no longer need to pay rent. Communication with them is like pulling teeth. They also seem to be unable to contact the landlord!About to contact our MP as I’ve had enough.

Julie · 27 June 2023

★★★★★ 5/5

Trustpilot

Lanark team with your move.

The team at Your Move in Lanark made the stress of selling so less stressful than it could have been They were friendly and professional, and kept in touch consistently, nothing was too much trouble .l sold within a few weeks, highly recommend.Thanks Beth and Stephen.

Andrena · 28 November 2023

★★★★★ 1/5

Trustpilot

Worst agent to use

As someone who is trying to view a property, I don't recommend you use these agents to sell or let. Been trying all week, calling, emailing, online requests whatever to get a viewing and no one gets back to me. When I call they just say no one's available right now and they'll call back later but never do..

CC · 2 February 2024

★★★★★ 5/5

Trustpilot

Dependable Donna

I can't recommend Donna enough at chester le street Your Move Office. She goes above and beyond to help in anyway she can. She made the whole sad process of selling my mums house much easier. She kept us updated at every stage and did a lot of chasing of solicitors to get things done. I hope her team appreciate her.

Customer · 13 August 2022

★★★★★ 5/5

Trustpilot

West Denton Branch, excellent service

Recently purchased our new house through West Denton branch, Abigail, Ashley & Louise couldn't have been more helpful, nothing was a problem, no question too daft. Emails were answered often within the hour and if if took longer they were always apologetic! I would highly recommend and couldn't have done it without the branches knowledge support or guidance.

Daryl · 8 December 2022

★★★★★ 1/5

Trustpilot

This is a review of two halves

This is a review of two halves. The local branch office is very good and consistent but the head office delays and tells lies in a consistent basis about the return of our deposit. We have had a glowing report back from the checkout team saying no issue found and property turned back in a Good condition. Your move have said they are awaiting for contact fromLandlord. He says he hasn’t received anything and is awaiting them toContact him. Spoke to local branch who can confirm he has spoken to them but not seen report yet. So someone is not telling the truth.We have also had numerous issues with themOver the years not doing contacts in time. In fact we went six months without a contract

Tarene · 25 March 2022

★★★★★ 5/5

Trustpilot

Fantastic Consett Team

I can’t praise the Consett team at Your Move enough. The whole process of selling a house was made that much easier because of the care, conscientiousness and professionalism of each person I came in contact with. Annette, Sam, and Carol supported me through each stage from valuation to finding a suitable buyer. Hayley was outstanding and managed the viewings perfectly. Thank you Consett team. ⭐️

Anne · 4 December 2021

★★★★★ 1/5

Trustpilot

Would give 0 stars if I could

Would give 0 stars if I could, I’ve been renting for about 9 years now and have never experienced something like this, I have been waiting for my deposit for nearly two months after leaving the property.I have sent them proof of where it says the property wasn’t professionally cleaned before I got there (it’s in the moving in inventory) not even that it wasn’t clean at all and they’re still letting the landlord dispute whether he can keep £350 of my deposit for it to be professionally cleaned. As well as over winter going about a month without a working boiler, no working oven, absolutely no response from the agency at all from any of my messages on the portal or through email.If you’ve had a good experience with them good for you, I unfortunately had a terrible time with them.

Miss · 21 March 2022

★★★★★ 5/5

Trustpilot

Great team

The team were great, kept us informed of progress throughout the whole process Special mention to Alison and Ester for always being there to answer all of our questions

Stephen · 2 August 2022

★★★★★ 5/5

Google

The staff is really good and very helpful. Had a great experience with them🤗 …

Suryaveer · 11 October 2025

★★★★★ 1/5

Trustpilot

refund and dissapointed

Not sure if this is the company. i dealt with my new move 48 warwick st piccadily london, i initially i rang them to enquire about buying my council house i wasnt sure what to do,but straight away they asked for a deposit of £289.i later found out that i couldnt get enough money to buy so i asked them for a refund. at first good news ,they wanted my bank details so they could refund me , so i waited nothing so from then i havent had a reply from my emails to them and the phone calls went to voice mail, so i left messages ,also sent a letter still no reply, i am in the process of starting proceedings against them .their customer service is nil .regards Ray smith

Raymond · 26 February 2022

★★★★★ 5/5

Trustpilot

Your Move Andrew Nicholson Crewe

Andrew and his team have been fantastic throughout the sale of my late grandmother's property.  We've been expertly supported throughout the process, receiving regular communication and guidance.  Andrew is professional, reliable and friendly and I would have no hesitation in highly recommending Your Move Andrew Nicholson to anyone wanting to buy or sell a property.

Natalie · 28 February 2023

★★★★★ 1/5

Trustpilot

Awful

AwfulCommunication near to zero. Never call back when promised. Have to be chased for everything. Say not their job it’s solicitors job. When you finally pin someone down and ask them to contact buyers solicitors for clarification I was told ‘I don’t want to mither them’ Asked me to do their job and change from super informative and helpful as soon as you sign up. Awful service they didn’t even pick the phone up unless I hid my number then I got straight through!Was told by member of staff the solicitors they had directed me to had too much work on and so they couldn’t keep up! I lost a weeks annual leave due to incompetence and they ask you for extra money for searches then don’t take them off your final bill. Wouldn’t tell me complaints procedure. I tried to lodge a formal complaint and just got a call from branch manager. Avoid

Miss · 8 February 2022

★★★★★ 1/5

Trustpilot

Absolutely the worse estate agents around. This is update from my previous review updated 18/01/22

I approached this estate agent now three weeks ago regarding a tenant they let the above flat to, this tenant I can only assume is using there flat to run a dry cleaning business as a family of three where two are sat at home and only one works do 12/13 washers /dryers a week. I have now noticed bags coming in and out of the building. Each dryer lasts 2.5hours and they have the dryer sat in their living room. Your Move finally started taking me seriously after over a year, due to the review I first wrote. I thought they will now do something about the noisy neighbour above, after two years of the distress this has been causing me, I finally thought they will look into the seriousness of this and how it’s affecting my mental health due to me being stressed out and depressed about this situation. Also the fact I’m unable to use my flat each and every evening due to the constant banging on my ceiling and also the fact how I have no peace during the day whilst working from home, with the dryer on 5 hours a day, some days it can be on from 10am to past 6pm. So how did Your Move help, firstly they spoke to the tenant, this did nothing but made it worse as they started banging even more, secondly a week later they decided to go see the tenant, Steve concluded the flat is spotless, they only have one dryer / washing machine and they denied using it as much as I claim, there’s a surprise. Steve in the Watford branch stated they are however willing to cooperate, and when would be a more appropriate time for them to continue to do this. At which I replied are you asking when is it okay for 5 hours’ worth of tumble dryer to be heard each day and he replied that is exactly what I’m asking you. Prior to Steve’s visit he assured me that he would ask them to place a yoga mat under their dryer so that it stops vibrating in my living room, bedroom and other parts of my flat, 3 weeks on and this hasn’t been done. I did also ask whilst he was there if he could also hear how loud it is from my flat, this was not done so I’m struggling to understand how he came to this conclusion without investigating this from all avenues. Richard the director also reassured me on a few occasions that the maintenance team will be giving them a visit and look into how the dryer is sat on the carpet and how a domestic dryer clearly being used on a industrial scale poses a massive fire hazard, 3 weeks on this has not been done, I just thought with what happen in Grenfell matters like this would be taken more seriously. Everyone also agreed with me the usage is ridiculously high, but yet nothing was being done about it. I then contacted the Council again and they assured me that using the dryer as much as they do is not normal and yes we do need to address this issue, within a day this issue was more closer to be resolved, as I can imagine this is not good for the environment either. The council set a timetable for the tenant to be able to use the dryer and washing 4 days out of 6 days a week and between a period of 12 - 5 for an average of 3 hours during those 4 days. The tenant is using it for more than 4 days a week, and now cramming two washing machines in this time and still using the dyer for 5 hours from 12 to 5, and some days out of this agreed time slot. Honestly I’m not sure where Your Move find these tenants, and the fact that Your Move are letting them continue to do this knowing this is a nuisance to the below owner, and how this owner is extremely distressed and depressed from all this, is just appalling. I mean they haven’t even address the issue of something being placed below to stop vibration, this would have helped loads, should I really be able to hear someone’s tumble dryer vibrating for 5 hours each day?! Since the 17th of Jan we have had 25 emails go between us, mostly from me and since the 2/01/22 to 05/02/22 the tenants have used their dryer 58 times. I feel like I’m living in a nightmare and Your Move once again could have taken firm action, all I’ve been told is they can use the flat as they please, if they use the dryer for 5hours each day they are entitled to do so.really?! Sundays they are unable to use their dryer and I believe that's why they are being extra loud today, as all I can hear is constant banging, which I do think is being done intentionally. I’m extremely anxious and upset, my hands shaking as I’m writing this. If your a home owner looking to rent your property, I would steer well away from Your Move as these are the kind of people they let your property to and if you are thinking of buying a flat I would check that the above flats are not managed by Your Move as I would hate for anyone to be in this similar situation.

Miszy · 6 February 2022

★★★★★ 5/5

Trustpilot

They did a great job

They did a great job with us. Ella Marriner was there for us at anytime. She found a house for me and my wife just before Christmas and on new year day we already have moved. Thank you Ella, thank you Your Move.

Iulian · 8 January 2024

★★★★★ 5/5

Trustpilot

Plus, plus, plus Service at Your Move Chris Stornock is…

Service at Your Move Chris Stornock is second to none. We have had quite a complex sale of our property but everyone has worked hard on our behalf especially Abigail, Ashley, Louise and Shannon. They have gone above and beyond what was required of them to help us. We will certainly recommend in the future.

RP · 16 February 2023

★★★★★ 5/5

Trustpilot

Thank you Your Move West Denton

The team at Your Move West Denton was excellent throughout the purchase of our property. Abigail in particular made the process as smooth as possible, providing frequent and regular updates, and always quick to respond to any questions we had. Without Abigail driving things forward I don’t believe we’d be in our house yet! Would thoroughly recommend. Thank you!

Sally · 18 September 2022