Your Move Canterbury reviews

★★★★★ 5/5

Trustpilot

If we could give you 6 stars we would

If we could give you 6 stars we would. You were absolute legends and we were able to complete in 7 weeks, after months of disappointment waiting for another property with a different Agents. Thank you all so much, Mandy, Piers and Sarah at Sidmouth branch.

Teresa · 6 January 2024

★★★★★ 5/5

Trustpilot

I would highly recommend Your Move

I would highly recommend Your Move. Throughout the sale of my property I was kept informed, by highly professional and efficient staff.I had the services of the Chapeltown branch Sheffield and would like to thank all the staff especially Miranda and Billie

CB · 30 March 2024

★★★★★ 5/5

Trustpilot

Kept involved at all stages.

Bill · 24 September 2026

★★★★★ 1/5

Trustpilot

Extremely poor service from a lettings…

Extremely poor service from a lettings side. Chapel town branch don’t have a clue about there product, don’t assist my tenants in anyway, they take almost a month to pay you rent after taken from tenants. Monthly track downs of where the money is (wrong accounts and me having to do the leg work)Branch never answer phone or email you back 5 mins before closing time so you don’t get a response until the day after. Worse business I have ever worked with will never recommend.

Adam · 22 June 2022

★★★★★ 5/5

Trustpilot

Couldn't ask for a better mortgage advisor

Emma has been amazing. The communication has been excellent from start to finish. I was always getting updates as soon as there was a new development and she explained everything in detail for me.Emma was courteous at all times and made sure all my questions were answered before proceeding.I was pleasantly surprised by how smooth and efficient the whole process has been.I would wholeheartedly recommend Emma.

Ademola · 16 March 2022

★★★★★ 5/5

Google

As a first time renter I was so unsure of so many things related to renting and the finances involved. After talking to a member of staff, I was beyond impressed and reassured by the approach taken by them as well as the informative website provided. I believe I spoke to a woman called Pippa who made me feel at ease and was able to answer all my questions - and I had a lot of them! I would highly recommend this place to first time renters or home buyers! Really great service 😊.

Holly · 23 September 2024

★★★★★ 1/5

Trustpilot

They were absolutely awful

They were absolutely awful, borderline scam. I was told I had to sign an inventory before even seeing it, if I wanted to pick up keys for the day of move in. The flat rented was in awful condition and needed professional cleaning costing hundreds out of my own pocket. The inventory was then incorrect and they even agreed it was wrong, not reprisenting the real conditions. Following that they tried to use the incorrect inventory (despite their prior acknowlegement it was wrong) to charge deposit

Joe · 17 June 2022

★★★★★ 5/5

Google

I've dealt with a fair few estate agents in my time, from travelling Australia and renting across London. It's never a straight forward gig , that was until I came to you're move and found Joe. This young man has gone above and beyond what I would expect of a standard estate agent and has set the bar of expectation to new limits. By far the most helpful and genuine agent I've ever had the pleasure of dealing with and it's reflected in the passion he has for his work. 10/10 Joe keep up the good work!!!

Tom · 14 June 2022

★★★★★ 1/5

Trustpilot

Absolutely Incompetent

Absolutely Incompetent. They have been dealing with a ZDG claim for tenant arrears, the claim was submitted in March upon tenancy end. I've emailed over 20 times from April - June for an update, with no response. I finally decided to take it into my own hands and call ZDG myself and it turns out the claim hadn't even been made, it's now June the 10th. Avoid Your Move or any other high street chain to be honest, pay more and go with a smaller company where they will actually do more than the bare minimum required.

Sebastian · 10 June 2022

★★★★★ 1/5

Trustpilot

A really terrrible service from the…

** their answer below is just to show a response for marketing - I emailed to them and got no reply**A really terrible service from the begging and now I cannot even get away from them as they have kept my tenants deposit - Tennant also reported to me a similar awful service...They have cost me lots of time and money and their catalogue of mistakes is simply too long to list .... honestly do not use this company... I will be trying to report them to the ombudsman

Outsideedge · 8 June 2022

★★★★★ 1/5

Trustpilot

Absolute joke of a company

Absolute joke of a company only interested in there commission but are not prepared to deliver an acceptable level of customer service.I have informed the company of many problems multiple times with the property that I rent including Mail theft / blown windows / roten window frames and no hand washing facilities In my bathroom for it to be simply ignored the last of the issues I mentioned I had been chasing the company for over a full year for them to fix the running water in my bathroom.I feel like a massive joke to the company and once my contract is finally finished I can certainly tell you I will never be renting with this sham of a company and will be advising everyone I know to stay well clear I've had nothing but issues from this place

Ian · 8 June 2022

★★★★★ 1/5

Trustpilot

Rent Protection = Zero Conduct

This is now the 2nd poor review i have put up on here. The first being on the 18/5/22.Since then i was apologised to and told that my tenant had been refused their dispute and that i will get my deposit returned. I was asked to then resend all the emails that i had to send at the beginning of the case as they had lost all of them! (why aren’t they kept in a specific folder?) and after doing so i have been continuously ignored. I implore anyone reading this to think twice about using your-move for rent protection. Customer support is zero. So at present they are withholding my deposit against regulations and I am going through a formal complaints procedure and shall take this to an ombudsman if it doesn’t get dealt with satisfactorily - hopefully with a respectful compensation sum.So the below answer does not at all address the way in which i have been treated. Losing tens of emails that i sent and the supporting evidence, giving me wrong information about returning the rent arears of my deposit and the total lack of response with regards to numerous calls and emails i have had ignored. Even my response to your answer of my first bad review on here was not answered. So therefore i have to deem it that all your doing is replying on here to try and cover up your bad conduct and make the public think you are helping me. I will not sign the docu sign until you have answered my formal complaint which unbelievably you have not done so within the 28 days that your required to!!!

Matthew · 8 June 2022

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS!!

AVOID AT ALL COSTS!!! If I could give a zero rating, I would gladly give it. I ended a lease on a garage which was handed over to the owner with no issues at the end of April. 10 days later and I still hadn't received any deposit back from YourMove, so I rang them to see what was going on. They said they would speak to the owner to confirm everything was OK and they would release the deposit. Two weeks later and still no deposit received, rang them again and once again they said they would look into it. In the meantime, I contacted the owner who said that YourMove had not contacted them. The owner spoke to them straight away to tell them to release the deposit. 19 days later and the deposit had still not been received, so I called them again, they said it was with a solicitor and they would find out what was going on. The day after I received a phone call telling me that they aren't holding a deposit for me and that I need to contact the owner for a refund of the deposit. The staff their must be clueless and don't know what is going on, how can it take 33 days for them to realise that they are not holding my deposit. Their customer service is terrible, and they don't get back to you quickly. I sold and brought my house through them back in 2009 and the service was excellent, but after this experience I will not use them again after this experience.

Daniel · 7 June 2022

★★★★★ 1/5

Google

I went to their office with my partner and asked if any landlord would accept pets. The woman who attend us said there werent anything available, but she wrote down our contact details. Some minutes after, I remebered something about and ad of one of their houses I had seen on Internet and came back into the office. I saw she had crossed out our details, despite the fact she told us she would call if she would find any options. The next day I called them and one of their houses accepts pets.They had it from a long time, so it was able when we talked with the women. Anyway, we meet with one men to see the house. He never came to the view, and when we called to the office he said he had written me an email to cancel the date. It was not true. In addition, he didnt have my telephone number wrote down correctly. Hope my English is good enough to give you an idea of how horrible these people work.

AnArKaZz · 15 June 2016

★★★★★ 5/5

Trustpilot

An Excellent Experience That Reduced Stress

Wow, this was considerably better than my first time renting with an estate agent. Danielle from Your Move Glenwood was superb and super attentive. There was none of the usual unnecessary stress and rush with referencing as HomeLet were fair, and Danielle maintained a constant dialogue with them. An absolute breeze for how convoluted this process can be.

Nathan · 31 January 2023

★★★★★ 1/5

Trustpilot

Stay away

I have used Your Move, Exmouth as my Estate Agent to help rent my house for 7 years and have been very happy with the service until now. However, I feel that the company have gone downhill recently as a New Rentall team have taken over. The service has been terrible. I have found them to be aggressive, dictatorial and lacking in business protocol. Furthermore, I found them lacking in interpersonal communication skills and unable to listen.Sadly l have lost trust in their business acumen and could not recommend Your Move, Exmouth as a Letting Agency.

JACKIE · 4 June 2022

★★★★★ 5/5

Trustpilot

An excellent experience

We decided to move nearer our family as we had not seen them for a long time. The Camborne branch was always very helpful even filling in the documentation for the sale of our park home. Our sales consultant Sydney was most helpful and cheerful even though it took a long time to complete due to legal matters, We were kept informed by Sydney, thank you.

Terry · 24 February 2022

★★★★★ 5/5

Trustpilot

House Sale (Co. Durham)

Great service from the Durham branch of your move. I mainly dealt with Dominic but the whole team that include Ian, Nicky, Annaleigh and Chera-lise have been great. Professional photos taken, all relevant checks completed and a prompt and efficient service. Our house also sold really quickly. Very pleased with the team.

Claire · 26 July 2023

★★★★★ 5/5

Trustpilot

Excellent service from start to finish

Paul · 14 September 2026

★★★★★ 1/5

Trustpilot

Shambolic is an understatement

Avoid letting from them where possible. Their rent collection service is nothing but smoke and mirrors. You are paying for nothing more than a glorified admin service. If you find yourself in the unfortunate situation of having a tenant who isn't paying rent, their service does guarantee you getting any rent nor do they do anything to assist is getting you your rent yet will continue to charge you for the privilege. No duty of care whatsoever. If I could give 0 stars I would. I'm left in the position of taking a tenant to court and having over £6k in rent arrears. Shambolic doesn't come close!

Michelle · 26 May 2022

★★★★★ 5/5

Trustpilot

New home purchase

Purchased our new home from Suzanne at the Dunfermline Office! From the initial request of the home report right through to move in day Suzanne went over and above to help us every step of the way! Super friendly, professional and always on hand to deal with any queries! 100% recommend! Thank you so much for our forever family home!

Kirsten · 3 November 2022

★★★★★ 5/5

Trustpilot

Your Move Consett

I use Your Move Consett regularly as a landlord and property investor and have always found their service first rate. I have dealt with Kirsty and Samantha for many years now and their knowledge and experience have really helped me make my way in the property investment market. All the other staff have always provided great service too. I would recommend Your Move Consett to everybody.

Stu · 30 January 2022

★★★★★ 5/5

Trustpilot

Excellent experience with the team at…

Excellent experience with the team at West Denton Abigail, Ashley, Louise, Shannon & Tim. The purchase of a property was quick, hassle free and easy. Kept me informed the whole way through. Property was in great condition and they were kind enough to give me some goodies and treats.Really appreciated the level of customer service, highly recommended.+++++

Yowin · 9 February 2023

★★★★★ 3/5

Trustpilot

Overvalued but service was generally okay.

Initial visit was very positive but the property was over valued which resulted in delays in selling. The office were lovely and helpful, especially Jennifer (although we felt we had to chase them quite a lot) but we did find communication with Tim to be quite patronising.

Jenna · 16 November 2023