Your Move Canterbury reviews

★★★★★ 5/5

Trustpilot

I approached Your Move in Montrose to…

I approached Your Move in Montrose to sell my Flat, from start to finish they were positive, encouraging and supportive. They had there finger on the pulse from viewings to settlement. I'm glad I went with them. Special thanks to Antonia Morris who was exceptional in her customer service. I wouldn't hesitate to use Your Move Montrose again, should the need arise.

Peter · 24 February 2023

★★★★★ 5/5

Trustpilot

Your Move Walkden Tenant finding experience

Having moved from a horrendous service agent, I was somewhat cynical about using an agent.However, both Lee and Jade at the Your Move Walkden branch were very supportive in finding me a new tenant. Communication was excellent and the time from listing to let was very quick. Tenants were well vetted and narrowed down so I could make an informed choice.

C · 25 March 2023

★★★★★ 5/5

Trustpilot

Extremely efficient and responsive at West Denton branch

As a portfolio landlord I have dealings with a lot of sales and lettings agents. Abigail, Ashley and Louise at West Denton have been so quick to respond to emails and queries, followed up quickly on tenant requests and viewings and shown a great level of efficiency that can't be taken for granted. Donna in sales progression Your Move Chris Stonock was also on the ball, driving a recent purchase to completion.

KayC · 24 November 2021

★★★★★ 5/5

Trustpilot

Excellent professional help

We have had a fabulous friendly and helpful experience with Gillian in the Dumfries branch. Our move was international, so not easy to navigate at all, and she helped us rent a lovely property, and professionally answered every question to our satisfaction.We highly recommend Gillian and this company.

Rose · 14 February 2024

★★★★★ 5/5

Trustpilot

Prompted, friendly, kind, always there to help,highly recommend

Honesty, friendly, prompted Receive all the information in time!

Mr · 24 September 2026

★★★★★ 5/5

Trustpilot

Your move Rowlands Gill

Professional company, excellent staff especially Alex, Abbi, Claire and Bridie. Kept us informed every step of the way so farThank youAnnie B

Annie · 19 September 2023

★★★★★ 1/5

Trustpilot

Our experience with YourMove has been…

Our experience with YourMove has been the WORST ever.Due to issues with the previous tenants at our house the agency gave us the house a whole week after the agreed move-in date. They never responded to any calls or emails we sent across. Right before we were supposed to receive our keys they sent a very upsetting email about how we would have to accept the house in whatever condition it was given to us and it would be our responsibility. Then they totally disappeared and handed the keys to us on the very last day of our apartment’s letting contract. This made the move extremely tight and stressful for us.What’s even worse is they did not give us the correct set of main door key and refused to come over to the house and I had to go back again to the estate agents office to get the correct set of keys leaving my packers and movers van waiting.They also didn’t provide the fuse box key or inform us that our house was on pre-paid electricity which ended up with us having our power cut off in middle of the day. We have no idea how they will deal with any further problems we might have during our stay. This entire ordeal was extremely emotionally taxing and stressful for us and I would never recommend them to anyone. Highly unprofessional and absolutely abysmal service!

Jeena · 7 November 2022

★★★★★ 5/5

Trustpilot

Staff are extremely helpful and…

Staff are extremely helpful and knowledgeable. Very pleased with everything.

Mrs · 14 September 2026

★★★★★ 1/5

Trustpilot

Disgusting firm !

Disgusting firm !! I am at the end of 20 weeks contract , I have not had a buyer in the last 2 mths just some imaginary people that did not exist and a cash buyer who did not exist either who they used to make out I did not get in touch with them , but they never got back to me totally blacklisted me, very ageist and the complaints service is a waste of time, All because I had the cheek to ask them to do their job ? Thank goodness the contract is done ,I could not take any more stress.

Christine · 2 November 2022

★★★★★ 1/5

Google

Your Move Canterbury explicitly asked me to give a review of my experience renting through them, after we were suddenly asked to leave our home of four years by our landlords. So I am kindly obliging them. Your Move Canterbury were the single most ineffectual group of people I think I have ever encountered. They don’t communicate properly with each other, let alone their tenants, they sit in one room and can’t even transfer a call from one person to another. They hire cowboys to do property maintenance costing landlords thousands of pounds more than they need to pay and causing unnecessary stress to tenants, and even then they don’t even do a proper job. We had their repair cowboys crack our tiles, ruin our door frames and all with the utmost fuss. And that’s if they even bother to organise repairs. We reported that the flat roof needed repairing two years into our tenancy and when we left two years later it still wasn’t fixed and water had begun to come in through the roof into our kitchen cupboards. Fortunately we were already packing up to leave by then. We had always had a good relationship with our landlords, especially ever since Your Move incompetently copied us both in on the same email so we could then contact each other directly. However when the administration of our leaving the property began everything broke down Your Move did absolutely nothing to mediate effectively (and possibly even made things worse) between us and our landlords and we ended up going through arbitration to resolve a dispute about our deposit (which went in our favour). Your Move never even offered to help us find a new property, which I find utterly astounding because surely they’d want to charge us all those inordinate and incomprehensible fees again? They even threatened to charge us rent when we were unable to move out on the agreed date because of torrential snow. When I called to say the van couldn’t get to us they genuinely asked me why we couldn’t leave the property. “Just look outside!” I fumed. They are incompetent and inconsiderate human beings but the one thing I can say that they’re really very good at is ripping off landlords and tenants to line their own pockets. Do not rent through these people, even if the property is perfect. It’s not worth it. You must see there’s something fishy going on when there’s only five star or one star reviews here… I am only disappointed that I can't give them no stars.

Alice · 15 June 2019

★★★★★ 1/5

Trustpilot

I am struggling to make even one star

I am struggling to make even one star. Your Move managed the contracts for a property I lived in as a tenant for 7 years. During that time it frequently took them over a year (and probably 100s of hours of my time) to make the smallest of amendments to our contract. I have since moved out of the property, having bought my own, and yet, 11 months later, I am still on the tenancy contract and named on the deposit, despite multiple emails and calls attempting to be removed. The confusion and incompetence around the simplest of tasks is baffling to me.

Miss · 19 October 2022

★★★★★ 5/5

Google

I've contacted quite a few agents and left a message for Your Move. Since I'm not based in Canterbury, I was relieved when Kate Frewin-Clarke rang back and offered to do a virtual tour with me. Thanks for the clear and effective communication, prompt turnaround time, and smooth process. Having now moved into the house, the virtual tour was a good representation. Thank you Kate. Regards, Yetunde

Victorious · 14 June 2022

★★★★★ 5/5

Trustpilot

Lee Newrick

We would like to thank Lee Newrick, for his exceptional work..He is very personable and we would have no hesitation whatsoever dealing with him in the future.. In particular the speed of his response to any enquiries which arose from our solicitors/purchasers solicitors, as they came back with many repeat questions, the list seemed endless,at times, tedious.. We feel he is a credit to your company..Paul + Joan Henwood

Paul · 4 March 2022

★★★★★ 5/5

Trustpilot

First class customer service from…

First class customer service from SWINTON Your Move. Thank you to Jess, Lynn and especially Catherine for their help and support over the past 2 weeks getting my property on the market in a speedy and efficient manner. Catherine has been super effective with excellent communications, timely updates and running a very tight ship. What a fantastic team you all are and your energy and motivation is truly appreciated.

D · 28 February 2022

★★★★★ 1/5

Trustpilot

No return call

Hello, This is not the first time the Gorleston, Great Yarmouth branch has failed to return a phone call, when they have promised to do so. 'As soon as our agent finishes their call with another customer, we'll get STRAIGHT back to you'. So unless they are STILL on the phone with the, aforementioned "other customer", (which, by the time this review is written, is over 24hours ago), We should have had a phone call by now. This has happened a few times before, which My wife and I find totally unprofessional, and therefore has resulted in Me writing this review. I very rarely write reviews, or indeed leave one star for anything, but you can only put up with a certain flippancy or ignorance for so long. (Three strikes and you're out). My apologies if this review upsets anyone, but it is a reflection of how My wife and I genuinely feel. Thank you for taking the time to read this review, and hopefully it may help to improve matters from a customer services point of view in the future.Kindest Regards,Ricky & Linda

Ricky · 9 October 2022

★★★★★ 1/5

Trustpilot

Avoid renting with this company

I would avoid renting with the company at all costs.They will seem absolutely fine while doing the viewings and initial renting of the property, but after 3 years we’re at our limits. They let landlords run riot; will not help to chase landlords to fix dangerous issues, will not help with keeping fixed tenancy agreements as it’s more beneficial for landlords to keep a rolling one. So after that first year you will be left in a wave of uncertainty no matter what your individual wishes are. We have tried to contact your move multiple times via emails/online forms - all ignored.The only time they have ever got in contact with us was to help the landlord arrange a rent increase.They will lie, and state they’re going to do something and then proceed not too. The online chat feature is equally useless as they will just provide a number to ring the offices who didn’t help you in the first place. Last but not least, as soon as you sign on that dotted line the customer care goes from seemingly lovely to absolutely rude and disrespectful.If you find another company to rent with, I would do it. No matter how nice the house, renting with your move is not worth it.

Elaine · 6 October 2022

★★★★★ 1/5

Trustpilot

Absolute Lies, Lack of Support and Rude Behaviour

First up, the agency was not responsible enough to tell me the accurate date of move in, I had to request my friend to let me stay with him for a few more days because of this issue. Then they did not inform me that the "Parking Available" statement on the Ad was fake and that I would have to park my vehicle in a vacant space available which was not reserved parking. Finally I was never given the maintenance number and when I called the sales agent she stopped responding to my calls and then finally when I got their maintenance number and I told them I am in a dangerous position, they started shouting at me saying I cannot report an issue on Monday and tell them that I am in a dangerous position when I knew the issue since Sunday, the worst possible experience that anyone could ever expect to get from any letting agency.

Vignesh · 3 October 2022

★★★★★ 1/5

Trustpilot

Disappointing service and lack of transparency from start to finish

After many months with Your Move Dumfries, we removed our property from the market due to a deeply disappointing level of service throughout the sales process.

Rob · 20 May 2026

★★★★★ 1/5

Trustpilot

Do not use this agency

C · 10 October 2026

★★★★★ 5/5

Trustpilot

very helpful

get the deal done within 12 hour of viewing

Asif · 14 September 2026

★★★★★ 5/5

Trustpilot

A great service from Your Move in Loughborough

A great service from Your Move in Loughborough. Andrea and her team, especially Katrine, have been amazing from start to finish. They have dealt with a number of issues quickly and efficiently, from viewings, offers and numerous queries from our buyer. Thank you!

Jayne · 21 April 2024

★★★★★ 1/5

Trustpilot

Beware of this company

We recently viewed a property for rent which was advertised as having oil heating. We were told by the agent that the oil heat had been replaced with gas heat and we went ahead with our application on that basis. We paid the holding deposit and proceeded with the application. However, when the lease arrived, it said that the gas safety certificate was N/A. We called Your Move and were told that the agent had never said anything about gas and that we were lying to get out of the lease. We felt that, because we had been given bad information, we should get our holding deposit back but Oliver, the Director, was rude and condescending and said if we didn't have anything about gas in writing were out of luck. He also intimated that he didn't want to go back to the landlord and explain that we were pulling out because of wrong information his company provided. So we wrote it off to a bad experience. This week, we received a notice from Royal Mail that there was a letter for us, but it had insufficient postage and we had to pay £2.50 to receive it. We duly paid the postage only to find that it was a letter from Your Move in a plain white envelope with no indication of who it was from, telling us, yet again, that they were not returning our deposit. This company is beyond description and shows total contempt for prospective tenants.

HJP · 19 September 2022

★★★★★ 5/5

Google

Amber and Jenny have been professional, responsive and efficient in helping me to secure a rental property to meet my needs. I recommend Your-Move to tenants looking for a friendly, reliable and efficient service.

Rosanna · 16 March 2026

★★★★★ 5/5

Trustpilot

Stewart and Alison

Stewart came to look at house, gave us advice on what to do when selling the house. He was always available to answer questions when we needed him couldn't ask for more. Alison kept us informed with every viewing that came up, and asking us how we were, cause it is a very stressful time selling a house, but she made it easier.

George · 21 October 2022