Your Move Canterbury reviews

★★★★★ 1/5

Trustpilot

**AVOID** DONCASTER LETTINGS YOUR MOVE *

The company has no customer service. DONCASTER AVOID. Do not rent a property from your move currently seeking legal advise from the awful experience I had moving into my first property. The house was filthy not cleaned before I moved in there was even a toilet brush left with feces all over it and the house had all the ex tenants things left in it and the estate agent and landlord did NOTHING expected us to move metal frames, tonnes of wood, furniture out of the house and clean it top to bottom. Thought it would be a normal thing that a property is cleaned before moving in but I must be wrong as Emma who works in the office thought it was acceptable. We were left without an oven for 3 months and this was acceptable too no compensation was offered. We had issue after issue but they don’t even respond to your emails and if you work and anything needs doing to your home then expect to take a day off every time as they will not work around you even if the problems were there fault. We left the property early because the house was freezing all winter and they didn’t respond to calls and emails and this resulted me being ill in hospital and moist growing in the house. They DO NOT care when they have your money

Ellie · 11 March 2023

★★★★★ 5/5

Trustpilot

The team at Your Move Chester le Street…

The team at Your Move Chester le Street have always provided a great service. As a buy to let landlord I have had dealings with them for years. I have dealt with Julia and Sharon for several years now and without fail they have always provided top quality service and a level of expertise that I have highly valued. I have recently also had help from Matthew who has again provided a great service. I couldn't recommend them all highly enough.

Stu · 25 October 2020

★★★★★ 1/5

Trustpilot

Terrible ordeal wouldn't ever use again,

I rented a house via Your Move at the end of 20198 and after about 3 weeks a bad storm dislodged a tile on the roof causing water running down the walls of the attic bedroom, socking the carpet, I reported it immediately by phone and was told they would get back to me, didn't hear anything for a few weeks so rang up and was told I should have logged the problem via the online portal instead. the problem disappeared a few weeks later with no response at all. After I resubmitted the problem I got a response it would be looked into all the while whenever we had rain the room flooded and mould started growing everywhere, after 12 months a guy came to look at the roof and said it was too high for him to look at and he couldn't do the job. another few months went by and another contactor arrived he looked a the roof and said he would report back to the landlord and let him know what needed doing. eventually after a leak in the bedroom for nearly 18 months it was finally fixed. When I eventually left the house early 2022 the landlord refused to give my deposit back due to plater falling off the walls and mould caused by the leaking roof he refused to fix. After I moved my access to the online portal was removed me missing my deposit and no evidence of anything that had happened as it was all done online and now removed. I was busy moving house and my wife having a baby so I didn't chase it up and assumed I was never getting my deposit back, well finally a year after leaving the landlord has agreed to release my funds back.Horrible experience

Philip · 1 March 2023

★★★★★ 5/5

Trustpilot

Thank you very much!

I was nervous about letting my property for the first time - Lee was extremely helpful and friendly and talked me through all steps and options and made sure it was a seamless process. Jade quickly booked in viewings and gave recommendations and helpful advice when needed to ensure all parties were happy. The whole process has been stress-free and I would highly recommend.

Francesca · 28 February 2023

★★★★★ 1/5

Trustpilot

Forged my signature, poorly!

I used Your Move with the recent sale of our property in Devon. I had submitted all of the paperwork, including a Property Information Questionnaire (PIQ) where I explained at length about recent flooding events due to a network issue. Your Move took it upon themselves, to copy that PIQ, remove the very important details and then forge my signature, in what I can only believe to be some sort of an attempt at trying to sell the property quickly, hassle free and using trickery for potential buyers. Your Move accidentally sent the forged document to me, as part of the complaints procedure where I was accused of not declaring the flooding, prior to the property being marketed. It took them 8 weeks to finally offer a derisory £250 compensation, for what amounts to gross misconduct, fraud and forgery. I’d certainly recommend against using Your Move, unless you want to potentially land yourself in a lot of bother in years to come. Thankfully, the information about the flooding had come out through other sources and the buyer did not wish to renegotiate the sale price.Property Ombudsman's Verdict, 21.02.2023 - 'YourMove failed to adhere to the requirements of Paragraph the Code, in that their Representative’s actions in respect of the PIQ were not in line with best practice or integrity, and indicated a willingness to obtain business by methods involving misrepresentation.'

Thomas · 27 February 2023

★★★★★ 5/5

Trustpilot

Nice and friendly staff and very…

Nice and friendly staff and very helpful through the process

Customer · 1 October 2026

★★★★★ 1/5

Trustpilot

Terrible agent !

they are a terrible agent. they will never fulfill your legal rights. I am a tenant and the day they handed over the house to me it flooded from the kitchen to the lower room. the dishwasher was not working and it was like a sewer inside. They made me spend the worst days of my life with my 1 year old baby. When we wanted to leave the house, they did not allow us. Even if you're 100% legally right, they won't hesitate to go to court. They're totally terrible! Waste of time, money, health!

Bahar · 26 February 2023

★★★★★ 5/5

Trustpilot

Very happy with Carlisle branch

Very happy with Carlisle branch, from start to finish everything was effortless and very smooth for us. Jessica explained everything we needed to know, gave us the best rent value compared to all other agencies we asked for valuation, organised the photographer, professional clean and bank details.We have been using the agency for over 6 months now and it has been smooth sale.Jessica has been easy to reach and always happy to help.

Ivan · 15 February 2022

★★★★★ 1/5

Trustpilot

DO NOT USE THEM

DO NOT USE THEM. COMPLETE FRAUDS.My brother has been trying to rent a property from them for more than 2 weeks. Each time they keep on increasing the requirements and paper work needed. After his reference check with employer and previous landlord, they wanted a guarantor. He also said he is ready to pay 6 months rent in advance. But still they were not ready to let the room. So I stood in as guarantor and had to show my payslips, reference checks from my employer and my bank statements. After all these they send me an online guarantor agreement which I signed. Then suddenly they can't accept online forms and said I need to come to the office in person to sign it and online nonsense cannot be entertained. They don't have an office in Oxford and keeps making different excuses not let the room. I bet their plan to pocket the 100 quid holding deposit.

Jessiya · 21 February 2023

★★★★★ 5/5

Google

We have worked with numerous estate agents but Hannah is at the top of the list! She is friendly, easy to ask questions of, and knowledgeable! She shows up on time and knows the area you are viewing. I 100% recommend her for any estate needs.

Kimberlee · 10 May 2024

★★★★★ 5/5

Trustpilot

Great friendly service in Dingwall

Lesley and the team at Dingwall were great when I needed to sell my flat. There was never any pressure and I got excellent service from them even before I decided to sell via an estate agent. It was a first time selling for me and they were very quick and made the whole process so easy for me.For a hassle free sale with great service, I would highly recommend them.

Islay · 12 May 2022

★★★★★ 1/5

Trustpilot

If there is a property to rent in…

If there is a property to rent in Stevenage 25 Salisbury road , AVOID. The property has structural mold issues which can exacerbated if you suffer from Asthma or any allergies or you will end up in hospital or needing to take medication for allergies throughout the year( antihistamines). Your belongings will also be covered in mold mildew and if you notify the Agents they will tell you they cannot get hold of the Landlord via email or telephone . Also the Maintenance Team cannot do any work without the unreachable Landlord. Not suitable for any human being .

Daniella · 13 February 2023

★★★★★ 3/5

Google

02/03/2019 : Sam was the one who dealt with our questions and she was: professional, considerate and very quick at responding to our questions. She went above and beyond and emailed the landlord immediately when asked if we could add another tenant. We have had no issues with this estate agent so far and we have felt, as students, that we have been treated very well compared to other estate agents in the area. 07/03/2019: Amy is the one now handling out tenancy. In person she was professional and helpful when signing our documents. She was also well informed and explained parts of the contract well which we were not fully sure of. She is also very responsive to emails and is very fast at replying when there is an issue Post-tenancy: We now regret choosing this estate agent for our 3rd year housing. As soon as we moved in there were problems. The house was not clean, the wifi router had been taken, the bins had not been checked and were full of rubbish and we were expected to sort out everything ourselves. Amy suddenly become unresponsive to emails and weeks later we heard no reply, so we rang and asked if she had gotten them and caught her in the act ignoring our messages. We were left to track down 10 years worth of billing companies to find out who was the bills provider. The handyman in this instance was particularly unfriendly, offered us legal advice and refused to do simple tasks such as fixing a door handle and putting a lock on the door. There were ants on the property which they refused to deal with along with cockroaches entering the property which we were also expected to manage. Emailing the maintenance team was unpleasant - constantly received rude and condescending messages and usually unwilling to help. My biggest annoyance was when it came to property viewings. I had surgery on my foot so said they could bring keys to the house as I would be in bed and unable to answer the door. When the woman showing the house didn't turn up I was rung and asked if I could show the tenants around the house in her place post-surgery. Completely unprofessional. Furthermore, I also had a woman walk into my room with dirty shoes on without asking and opened my wardrobe door and invited the prospectus tenants to come and look inside it (as it was a walk in wardrobe), with my bras and underwear on full display. Overall, I believe they are friendly enough, but some individuals are not professional and the ones that are lovely and helpful are overshadowed by the ones who are not.

C · 24 August 2020

★★★★★ 5/5

Trustpilot

Excellent Service by Kiran Chana

We had the privilege of purchasing our home through Your Move. Kiran Chana and her team was efficient, kind and absolutely professional in their assistance to us. The whole process of getting our home was smooth. We were continually assisted every step of the way. We are so happy to say that we were fortunate to go through “Your Move”. Kiran’s contribution will always be remembered. We highly recommend her services. Thanks very much.

Imran · 1 December 2021

★★★★★ 5/5

Google

Just sold our house (our family home which we had rented out whilst we moved away) through Your Move, Canterbury. Rupert was amazing in explaining the process to our tenant and very supportive to me too! Steve was always on the end of the phone if we needed him. They made a stressful process, much less stressful. Would definitely recommend.

Kelly · 14 June 2023

★★★★★ 1/5

Trustpilot

Extremely disappointed

Lost out on a property due to lack of communication! Contacted my local branch (ML4) numerous times via email/telephone in regards to viewing a property, no reply to emails I sent, telephoned branch few times was told someone would contact me to arrange day/time for viewing no one got back to me, next thing I know the property has been sold.. thanks a lot your move I have just lost out on a property that I had been waiting on coming onto the market!! Extremely disappointed with this company. Poor customer service!!

Jackii · 10 February 2023

★★★★★ 5/5

Trustpilot

YOUR MOVE WASHINGTON.

YOUR MOVE WASHINGTON.The staff at Your Move gave fantastic advice with regards to renting a property. Just returned back to UK from America and we were struggling to find something suitable for us. Sharon and Phil were very informative and their advice was amazing for me and my partner, would deffo recommend to use their services for anyone looking for a rental in the local area.

Ashleigh · 30 November 2022

★★★★★ 1/5

Trustpilot

We were in the process of buying an apartment Horrible experience !

We were in the process of buying an apartment with your move Newton Abbot. We were very confused with the involvement of 'IAMSOLD ' auction house's involvement .

Michael · 28 May 2026

★★★★★ 1/5

Trustpilot

Not only did Your Move Ashford make me…

Not only did Your Move Ashford make me and my children homeless they are also in possession of two mattresses I inadvertently had delivered to my previous address. These two mattresses are for bunk beds I have had to obtain to ensure my children have a bed to sleep on. I have a photo of proof of delivery showing them being handed to a man at the property and I have a picture of the mattresses in the hallway through the letterbox. Your move have said there was no one at the property on this day so no delivery was accepted despite the photographic proof. Although the property is vacant they said they do not have the keys to enter the property to retrieve the mattresses so my children have to make do. Andrew the manager at Ashford branch does not care the least about my children and will not assist me in getting my mattresses. I am a single mum of two so cannot afford to buy more. Avoid Your Move at all costs.

FB · 6 February 2023

★★★★★ 5/5

Trustpilot

Our father's house

Nathan valued our father's house, photos were done and uploaded to Your Move website within a few days. Viewings were booked and happened within a few days and following the first viewings received two offers then a further one. Within a week we'd accepted the first offer. Throughout the process I either received emails or phone calls from Charlotte the branch manager with updates. Can't fault everyone.

Mrs · 19 October 2022

★★★★★ 1/5

Trustpilot

Worst ever estate agents ive had the misforune to use

Nothing is done "in house" - pushed from pillar to post...rude, uninterested. Before signing will promise the earth, after could not care less! A corporate that passes you from pillar to post until you are regretting ever hearing their name. As an experienced seller this is the very very worse Estate Agents ive ever dealt with. I regretted my decision before they had put the For Sale board up, they started sending fb mates to view property's and thinking we don't know, disgusted

Florry · 31 January 2023

★★★★★ 5/5

Trustpilot

Great personal service from staff in…

Great personal service from staff in the Keynsham branch.

Mr · 2 October 2026

★★★★★ 5/5

Trustpilot

Very good kept me updated with all…

Very good kept me updated with all information .

Debbie · 1 October 2026

★★★★★ 5/5

Trustpilot

The best estate agent so far

I would recommend Your Move to anyone that wants to rent or buy a property. They have excellent service with top-notch professionals who are pleasant and great at delivering their service. I met Chera- Lise, one of the letting directors Your Move Durham last year when I was searching for a house. She was very helpful and supportive. Very friendly, pleasant, and professional. She is simply amazing. Other management team members like Jess, Abbey, and Kerri too have been very supportive.Overall, they are very efficient, and professional and have excellent customer service. I would recommend them again and again. They are the best estate agent so far. Thank you Your Move.

Omotola · 20 January 2023