Your Move Canterbury reviews

★★★★★ 5/5

Trustpilot

YOUR MOVE WASHINGTON.

YOUR MOVE WASHINGTON.The staff at Your Move gave fantastic advice with regards to renting a property. Just returned back to UK from America and we were struggling to find something suitable for us. Sharon and Phil were very informative and their advice was amazing for me and my partner, would deffo recommend to use their services for anyone looking for a rental in the local area.

Ashleigh · 30 November 2022

★★★★★ 1/5

Trustpilot

Not only did Your Move Ashford make me…

Not only did Your Move Ashford make me and my children homeless they are also in possession of two mattresses I inadvertently had delivered to my previous address. These two mattresses are for bunk beds I have had to obtain to ensure my children have a bed to sleep on. I have a photo of proof of delivery showing them being handed to a man at the property and I have a picture of the mattresses in the hallway through the letterbox. Your move have said there was no one at the property on this day so no delivery was accepted despite the photographic proof. Although the property is vacant they said they do not have the keys to enter the property to retrieve the mattresses so my children have to make do. Andrew the manager at Ashford branch does not care the least about my children and will not assist me in getting my mattresses. I am a single mum of two so cannot afford to buy more. Avoid Your Move at all costs.

FB · 6 February 2023

★★★★★ 1/5

Trustpilot

We were in the process of buying an apartment Horrible experience !

We were in the process of buying an apartment with your move Newton Abbot. We were very confused with the involvement of 'IAMSOLD ' auction house's involvement .

Michael · 28 May 2026

★★★★★ 5/5

Trustpilot

Our father's house

Nathan valued our father's house, photos were done and uploaded to Your Move website within a few days. Viewings were booked and happened within a few days and following the first viewings received two offers then a further one. Within a week we'd accepted the first offer. Throughout the process I either received emails or phone calls from Charlotte the branch manager with updates. Can't fault everyone.

Mrs · 19 October 2022

★★★★★ 1/5

Trustpilot

Worst ever estate agents ive had the misforune to use

Nothing is done "in house" - pushed from pillar to post...rude, uninterested. Before signing will promise the earth, after could not care less! A corporate that passes you from pillar to post until you are regretting ever hearing their name. As an experienced seller this is the very very worse Estate Agents ive ever dealt with. I regretted my decision before they had put the For Sale board up, they started sending fb mates to view property's and thinking we don't know, disgusted

Florry · 31 January 2023

★★★★★ 5/5

Trustpilot

Great personal service from staff in…

Great personal service from staff in the Keynsham branch.

Mr · 2 October 2026

★★★★★ 5/5

Trustpilot

Very good kept me updated with all…

Very good kept me updated with all information .

Debbie · 1 October 2026

★★★★★ 5/5

Google

Fantastic service from Kate at Your Move Canterbury. Due to the COVID situation my daughter (University of Kent student) is no longer able to travel to the states for her study abroad year. Kate has been so helpful and professional from the start, offering help and advice, resulting in accommodation being sorted quite late in the game as most students have their accommodation arranged early in the year. Nothing has been too much trouble for Kate - not even my 101 questions!! My daughter found Kate lovely when they met for the viewing. Thank you Kate - you really have been great!!PositiveResponsiveness, Professionalism

Louise · 14 June 2020

★★★★★ 5/5

Trustpilot

The best estate agent so far

I would recommend Your Move to anyone that wants to rent or buy a property. They have excellent service with top-notch professionals who are pleasant and great at delivering their service. I met Chera- Lise, one of the letting directors Your Move Durham last year when I was searching for a house. She was very helpful and supportive. Very friendly, pleasant, and professional. She is simply amazing. Other management team members like Jess, Abbey, and Kerri too have been very supportive.Overall, they are very efficient, and professional and have excellent customer service. I would recommend them again and again. They are the best estate agent so far. Thank you Your Move.

Omotola · 20 January 2023

★★★★★ 5/5

Trustpilot

Amaizing team

I used chapeltown branch in Sheffield .Gemma and her team have been brilliant . Had lots of legal issues with property am buying and helped me allthe way . In selling my property they sold it in 2 days . Amaizing . Before this used them for renting a property and once again could’ nt fault them . Nothing too much trouble . Wouldnt go anywhere else

Janice · 22 September 2022

★★★★★ 1/5

Trustpilot

Engaging in Illegal Practices

I just can't find myself forgetting what this letting agency in their Nuneaton branch did to us. So after submitting all of my information and documentary requirements to them a FULL month prior, an extremely angry woman called me a few days before our scheduled move saying that we either needed a guarantor or pay six months in advance because she claims that I didn't tell her about my already-settled CCJ. I told her that I declared this on my credit check, and they have cleared me on that same credit check so it's impossible for her to have missed this. I told her I could go for the guarantor option but she was pushing to see the guarantor in person, which I said was not feasible given that my guarantor was ill at the time and how short notice it was. I even remembered begging her to reconsider as my partner have already packed our things, booked annual leave, and a mover for the day of our move but instead told me that I was emotionally blackmailing her and threatened that if we didn't go through with the rent, we will lose our holding deposit. This forced us to seek the counsel of Citizen's Advice which said that we are entitled to our holding deposit back and that asking us for 6 months of rent is ILLEGAL. I emailed her to inform her of this and a few days later we get our holding deposit back. I'm hoping that I can at least save one person from the hassle and frustration by leaving this absolutely horrible and traumatizing experience here.

Aristotle · 11 January 2023

★★★★★ 1/5

Trustpilot

WOULD NOT RECOMMEND YOUR MOVE!!!

Your move told us we would only need a holding deposit(£121), to get an email on a zero deposit house that the deposit(£605) would be and the the rent(£525) which we already knew. Your move didn't care at the fact that they had made me and my children homeless had no care or respect. Your move also said that we could give keys back at weekend due to having to move things out and clean it all, to then get told they would be a court order out if not given back this week, so now nothing been cleaned due to this. They refuse to give me an important document that i need! Staff were very rude over the phone and very aggressive, they never listen to anything i had to say.

Shakeira · 11 January 2023

★★★★★ 1/5

Trustpilot

Horrible experience during and after tenancy

Having had a terrible experience during my rental which has made us end it in 7 months for sanity sake, it's been 6 weeks now since our tenancy ended and there's no talk about retrieving our deposit. Dunfermline YourMove office is ran in an interesting way. Poor poor service. I only hope to warn others going into business with these guys.

Chukz · 8 May 2024

★★★★★ 1/5

Trustpilot

Really disappointed

Really disappointed by yourmove. I had rented a flat through yourmove for 18 months before I was informed my landlord wanted to sell, I was told from this point I'd be a "top priority" to help find somewhere else as I had been a good Tennant with no problems but unfortunately that wasn't the case. Being a single mum with a young son I wanted to make sure I had somewhere else for us to live lined up, yourmove listed several flats online in my criteria which I wasn't contacted about, I had called and told them my budget several times, I applied for these flats but never heard back. I was expected to allow random viewings on less than 24 hours notice with no prior communication as to when would be good times for myself. I had sent several emails asking for help and proof of my circumstances to help find another place to live but each email was just ignored by everyone. Also had to chase for my deposit, people had entered the flat to take new pictures for a new listing offering viewings before I even heard anything about getting my deposit back.

Whitney · 7 January 2023

★★★★★ 1/5

Trustpilot

Just no. Unprofessional. Hard selling products, no customer care.

Only asked to view a property to buy near Glenrothes. Immediately started hard selling their mortgage products without knowing anything about what I wanted or was looking for, kept saying they were better than the company I was already with when they couldn't possibly know that. They basically try to pressure you and have no care for what benefits you at all.Took my information for the viewing but then created an account and bombarded me with marketing without my permission (illegal).Sold the property before the viewing and didn't even tell me. What a ridiculous company. Just go somewhere else, there are far better companies out there who actually consider your interests.

S · 7 January 2023

★★★★★ 1/5

Trustpilot

Your move denton This company is disgusting

This company is disgusting, left my 4 kids without heating all over Christmas, constantly shifting blame on to eachother, no jobs getting done, i was promised this was all going to change due to all new staff starting and all the dead wood leaving, guess what still exactly the same, kids still have no heating the boiler is finished, doors off the hinges, tap broken in the kitchen,I’m going to take this as far as I can because I’m sure what’s been going on is illegal and this can’t carry on!! I only ever hear from them to either tell me my rent has gone up, how you can sit in that office lie over the phone and not do your job properly is disgusting, all 4 children under the age of 10 waking up freezing and feeling like there bed is wet it’s that cold, it is now unsafe to live in this house!!!!

Rachel · 3 January 2023

★★★★★ 5/5

Trustpilot

I Kim green would like to say how happy…

I Kim green would like to say how happy I am that I decided to go with Kirsty and your move team of Consett County Durham to fully manage my newly purchased property which I am going to rent out throughout the whole experience they were very friendly approachable listen to my request and last but not least professional throughout thank you Kirsty and the team kind regards Kim Green

Kim · 28 April 2022

★★★★★ 1/5

Trustpilot

Horrific experience dealing with…

Horrific experience dealing with Yourmove in Canterbury - their lack of professionalism and focus on their commission was astounding. They endorse the use of a conveyancing company that nobody can contact and their incompetence was staggering. In my opinion, your love have one mission statement that they focus on. Get the money from their commission and don’t worry about the customer. They never had our best interest at heart and caused us so much stress - lf 0 stars was an option then that would be too kind.

Kenn · 20 December 2022

★★★★★ 5/5

Trustpilot

I approached Your Move in Montrose to…

I approached Your Move in Montrose to sell my Flat, from start to finish they were positive, encouraging and supportive. They had there finger on the pulse from viewings to settlement. I'm glad I went with them. Special thanks to Antonia Morris who was exceptional in her customer service. I wouldn't hesitate to use Your Move Montrose again, should the need arise.

Peter · 24 February 2023

★★★★★ 1/5

Trustpilot

Worst support to customer

We had a viewing appointment which was confirmed via email. However we turned up to the viewing place but the agent never came by. We made a call to the office and Judy from sales picked up, she stated the agent was not in office but claimed we never confirmed the appointment despite getting a confirmation email. I called the agent again after viewing the email and was stating the points to Judy that there was no message stating we need to confirm our appointment in the email, she kept interrupting me and cut the call off while I was talking to her which I found very unprofessional. I called the agent again, she claimed I was having a go at her, despite the fact I spoke normal to her and I just wanted to let her know it wasn’t fair that we turned up and there was no agent. She claimed her colleague made a phone call to us in the morning but we never received any phone or voicemail for us to revert back to them. Furthermore she stated the initial agent who sent us the email was not working as well, however earlier she mentioned she was in and she tried contacting us.

Arun · 17 December 2022

★★★★★ 5/5

Trustpilot

Prompted, friendly, kind, always there to help,highly recommend

Honesty, friendly, prompted Receive all the information in time!

Mr · 24 September 2026

★★★★★ 5/5

Trustpilot

Your Move Walkden Tenant finding experience

Having moved from a horrendous service agent, I was somewhat cynical about using an agent.However, both Lee and Jade at the Your Move Walkden branch were very supportive in finding me a new tenant. Communication was excellent and the time from listing to let was very quick. Tenants were well vetted and narrowed down so I could make an informed choice.

C · 25 March 2023

★★★★★ 5/5

Trustpilot

Excellent professional help

We have had a fabulous friendly and helpful experience with Gillian in the Dumfries branch. Our move was international, so not easy to navigate at all, and she helped us rent a lovely property, and professionally answered every question to our satisfaction.We highly recommend Gillian and this company.

Rose · 14 February 2024

★★★★★ 5/5

Trustpilot

Extremely efficient and responsive at West Denton branch

As a portfolio landlord I have dealings with a lot of sales and lettings agents. Abigail, Ashley and Louise at West Denton have been so quick to respond to emails and queries, followed up quickly on tenant requests and viewings and shown a great level of efficiency that can't be taken for granted. Donna in sales progression Your Move Chris Stonock was also on the ball, driving a recent purchase to completion.

KayC · 24 November 2021