Your Move Canterbury reviews

★★★★★ 5/5

Trustpilot

Purchased my new house through Your… West Denton Branch

Purchased my new house through Your Move West Denton branch. Louise, Ashleigh & Abigail were fantastic. nothing was ever a bother and they would always go out their way to answer any questions I had or any problems that occurred. Donna Stothard was brilliant, second to none. she was on the ball and she was so willing and helpful. She made this overall experience great. What a credit to the team she is. Thanks again Ladies

Josh · 20 March 2022

★★★★★ 1/5

Google

We’ve been treated terribly when buying a property via Your Move. Always difficult to get through the calls, never replied to the calls/messages, always saying oh I was about to call you back regardless it’s after 2 hours 2 days or a week when calling again, battering away questions between them so no one needs to respond. They indecently supported the greedy seller to change their minds and raise prices to re-list after the offer being accepted for 3 months (all our time, efforts and money got wasted in waiting)! During those 3 months waiting, we got lots of lies from them to trap us on the hook. One star for Bianca who is outstanding among other liars. Stay away from them! There are many far better estate agents and agencies in Canterbury.

Wenjing · 14 June 2023

★★★★★ 1/5

Trustpilot

Can I have an update on my holding deposit PLEASE?!

Was renting and moved out of a property back in May, requested my holding deposit from Your Move as soon as I moved out and again 10 days after we had moved out. It's been over a month now, we've requested it countless times over the last month and no one has been able to provide us with an update. Been waiting for our property manager to give me a call but she still hasn't. Struggling to pay my bills and Your Move can't even give me an update on my £1000 holding deposit (which is MY MONEY!) Now raising a dispute as Your Move can't even tell me what is happening. Absolutely shocking

Anonymous · 8 June 2023

★★★★★ 5/5

Trustpilot

As always fabulous service and…

As always fabulous service and expertise from the Goole team. They dealt with our property lettings since 2016 and we are currently selling a property with them. We have complete trust and respect for these guys, Elliot the manager is incredibly professional and Karen is a great asset to the team, she goes above and beyond what you would expect from an estate agent.we wouldn't choose anyone else.

Mrs · 31 January 2023

★★★★★ 1/5

Trustpilot

Beware of this scandalous company that…

Beware of this scandalous company that steals money from young familys. We was about to move into new property advised my wife failed reference check told me I needed to find someone who can garantee rent within 24 hours, when they took my money they said it would be ok ww have alwats been honest about our situation black mailed me into removing review, told me my 400 pounds put down will be returned as gesture of faith which isn't followeing guidelines. They have now put us at risk of homeless because I needed my money back which I'm entitled to. If you want to feel awkud when entering your move then that's place for you. Your business is being reported today as it clearly states online you must return it you scam artists their be many more of these to follow

Grant · 6 June 2023

★★★★★ 1/5

Trustpilot

Your-move do not respond

Your-move do not respond to emails or voice mails let by phone. I per-sued two properties via your-move Wigton and was only able to book a viewing by calling the office AND having someone answer the phone (I sent multiple enquires to their general sale emails and left voicemails). This would often take a number of phone calls before getting through on the phone. The agent did not seek feedback on either property after I viewed which is fine for me as it is one less thing for me to do but most likely not appreciated by the seller. I wrote to one of the property owners so that I had a contact to book a viewing and ask questions about the property as I was finding it difficult to achieve this with Your-move. It was the owner of the property who informed me there was another higher offer on the property as the agent claimed the following day to 'need permission to tell me this information' however, they were happy to tell me that the property already had offers on it 4 weeks previously, without the owners permission. The agent who showed me around the property had very limited information on the property. On texting the owner my questions it appeared that she had given me incorrect information on one of the topics anyway. In this instance I found Your-move more of a hindrance to the moving process than a help.

Caroline · 1 June 2023

★★★★★ 5/5

Trustpilot

JUST LET MY HOUSE TO NEW TENANTS USING…

JUST LET MY HOUSE TO NEW TENANTS USING YOUR MOVE CARLISLE BRANCH .THEY FOUND ME THE TENANTS .DID ALL THE CREDIT AND RIGHT TO RENT CHECKS . THEN MADE SURE THE HOUSE WAS IN TIP TOP CONDITION WITH ALL ELECTRICAL ,GAS AND EPC CERTIFICATES WERE UP TO DATE .EVEN CHECKED THE SMOKE ALARMS ON THE DAY OF LETTING , HELEN RUDD AND JESSICA JOHNSTON ARE FANTASTIC ,THEY SORT OUT EVARYTHING AND KEPT ME INFORMED ALL THE TIME . THANK YOU LADIES FOR YOUR HARD WORK . EXCELLENT AGENTS WITH GREAT STAFF I'D DEFINETELY RECOMMEND THEM

Richard · 1 June 2023

★★★★★ 3/5

Google

02/03/2019 : Sam was the one who dealt with our questions and she was: professional, considerate and very quick at responding to our questions. She went above and beyond and emailed the landlord immediately when asked if we could add another tenant. We have had no issues with this estate agent so far and we have felt, as students, that we have been treated very well compared to other estate agents in the area. 07/03/2019: Amy is the one now handling out tenancy. In person she was professional and helpful when signing our documents. She was also well informed and explained parts of the contract well which we were not fully sure of. She is also very responsive to emails and is very fast at replying when there is an issue Post-tenancy: We now regret choosing this estate agent for our 3rd year housing. As soon as we moved in there were problems. The house was not clean, the wifi router had been taken, the bins had not been checked and were full of rubbish and we were expected to sort out everything ourselves. Amy suddenly become unresponsive to emails and weeks later we heard no reply, so we rang and asked if she had gotten them and caught her in the act ignoring our messages. We were left to track down 10 years worth of billing companies to find out who was the bills provider. The handyman in this instance was particularly unfriendly, offered us legal advice and refused to do simple tasks such as fixing a door handle and putting a lock on the door. There were ants on the property which they refused to deal with along with cockroaches entering the property which we were also expected to manage. Emailing the maintenance team was unpleasant - constantly received rude and condescending messages and usually unwilling to help. My biggest annoyance was when it came to property viewings. I had surgery on my foot so said they could bring keys to the house as I would be in bed and unable to answer the door. When the woman showing the house didn't turn up I was rung and asked if I could show the tenants around the house in her place post-surgery. Completely unprofessional. Furthermore, I also had a woman walk into my room with dirty shoes on without asking and opened my wardrobe door and invited the prospectus tenants to come and look inside it (as it was a walk in wardrobe), with my bras and underwear on full display. Overall, I believe they are friendly enough, but some individuals are not professional and the ones that are lovely and helpful are overshadowed by the ones who are not.

C · 14 June 2021

★★★★★ 5/5

Google

moving houses is a hassle specially if you are new to a country or a city and specially if you previously had a bad experience. BUT the team at your move made all that negativity disappeared. Thank you Kate for arranging everything in a timely manner, made sure everything was clear enough and that all my requests were satisfied and noted efficiently. the Maintenance team, Sarah and contract team Ceri did an amazing job to facilitate and move things quickly. You have been very kind and helpful. Thanks!PositiveResponsiveness, Quality, Professionalism

Hossein · 14 June 2021

★★★★★ 1/5

Trustpilot

Lack of communication.

Last year I spotted a property being sold by Yourmove and agreed to pay the asking price subject to my property being sold. Although comparatively expensive I agreed to Yourmove marketing my property. I was assured by them that as they were handling the sales of both properties things would run smoothly. I thought that they over valued my property by quite a large margin and after several viewings I had only one offer which was well below their valuation figure, however, in the meantime I discovered that they had sold the other property without contacting me. Several months later I checked and found that the vendor had accepted a substantially lower figure than I had agreed on. I was very unimpressed with their service and would not use them again.

David · 27 May 2023

★★★★★ 5/5

Trustpilot

Low Fell, Gateshead Branch

I can't thank the team enough at the Low Fell Branch - particularly Gemma, Amy, Chris and Marcia. In the space of under a week after viewing the house I wanted, they have been amazing at getting the ball rolling with everything. They're knowledgeable and friendly and service is 10/10.

KW · 23 April 2024

★★★★★ 1/5

Google

avoid, rude and not clued up lettings staff so dismissive on the viewing with my daughter as her first house home

Jane · 29 November 2025

★★★★★ 5/5

Trustpilot

Excellent service from the Carlisle…

Excellent service from the Carlisle branch. All the staff are very helpful, professional and friendly. We have dealt with Melanie and Helen for a number of years and have always found them to be very helpful and always just a phone call away. During our latest business with the branch we dealt with Jessica who was also extremely helpful and professional. We recommend Your Move at Carlisle and we won't hesitate to contact them again.

S · 11 March 2022

★★★★★ 1/5

Trustpilot

Well what can I say, truly awful

Well, what can I say? Disgraceful. I am currently a tenant in an apartment and I have been waiting for two years to get a multitude of problems fixed, to no avail. This company should push the landlord to perform routine maintenance, but they just don't care. I would strongly recommend you steer clear if you are going to rent. If you need further details please feel free to contact me and I will tell you in far more terms you will understand that this company is awful.

Daz · 13 May 2023

★★★★★ 1/5

Trustpilot

RENTERS BEWARE - DO NOT RENT

Been renting with Your Move for a few months now, once our contract is up we will leave and will never rent with them again. Staff are rude and ignore emails. Currently going through their escalated complaints process stated on their website (at stage 2) as had massive issues with the house and was getting no answers from the branch. Landlord also refused to fix issues or acknowledge them. Been waiting for over 4 months and no reply or help from Your Move. Been told that the senior manager responsible (who's name is on the website) is aware of the complaint but has yet to acknowledge it or reply. Absolute disgrace. Please avoid.

Jack · 12 May 2023

★★★★★ 4/5

Trustpilot

Thank you Your Move Chapeltown

TRUSTPILOT WILL NOT ALLOW ME TO LEAVE 5 STARS - Sorry for the delay in doing this review. Thank you Gemma and the team at Your Move Chapeltown for selling my property and finding my new home. Thanks Gemma for the genuine care in supporting me through the whole process. Your hard work was much appreciated and I could not have done it without you.

Mr · 5 April 2023

★★★★★ 5/5

Trustpilot

Overall easy process

Happy with the process of the entire application. Thanks to Leighanne from the Houghton Branch :)

Erin · 16 May 2024

★★★★★ 5/5

Trustpilot

These guys have got your back

We've been landlords for a long time and I can honestly say that Vicky and her team have been the best we have worked with. Nothing is too much trouble. Communication is excellent. As a remote landlord (300 miles away) I've really felt like this team has got our back and have no hesitation in recommending them.

Jacqui · 2 November 2023

★★★★★ 1/5

Trustpilot

Awoid !

If it were possible to award negative stars, I would give 100. The worst company I have ever dealt with. Cheating agent, charging me for something he didn't do, plus "forgot" to tell me it would cost me £200. The manager is scared of me, won't answer the phone or reply to emails. In the end they charged me almost £1000 because they were incapable. This is being taken to court!

Pawel · 18 December 2023

★★★★★ 5/5

Google

I would highly recommend Your Move as a recent purchaser. Staffs were very helpful and professional. They helped me to go through the daunting times of the purchase process. I would like to thank Steve and Bianca who went above and beyond to communicate with the solicitors, the seller and the landlord and made my dream true. Thank you Team Your Move.

Lokanath · 14 June 2023

★★★★★ 1/5

Trustpilot

Rude and unprofessional

The tone and manner of the person on the phone I spoke to were rude; they seemed annoyed that I even called. They made no effort to contact me regarding my offer, and I wasn't given the opportunity to increase my offer. Also, there have been no updates regarding the status of the property. very unprofessional in comparison with other local agents.

John · 6 June 2024

★★★★★ 4/5

Trustpilot

My move with your mive

So far, so good, no problems, friendly staff who understand our position.

Mr · 24 September 2026

★★★★★ 5/5

Trustpilot

Jordan Hudson at your move rochester…

Jordan Hudson at your move rochester went above and beyond during my move into my flat.He never tired of my millions of phone calls asking question after question and he was very helpful and honestI have never bought a property alone before but I wasn't alone as Jordan and the team were with me all the way Thank you so much for everything

Jackie · 26 April 2023

★★★★★ 1/5

Trustpilot

Your move @watford branch is such an…

Your move @watford branch is such an unorganized and unreliable office for rental services as I’am experiencing a terrible time with them. This is the second month after we moved to their property and still had to chase them for our holding deposit money. Poor customer service and lack of commitment is their biggest quality which is totally unacceptable. Nobody knows the internal process or the happenings as they keep on fail to update customer with an accurate information or commitment. Once you sign their contract then you’re entitled to chase them for your rights like a slave.. BEWARE !

Maroon · 23 March 2023