Your Move Canterbury reviews

★★★★★ 1/5

Trustpilot

Unprofessional and actually super Rude . Avoid at all coasts

Agreed on an appartment Viewing at 11. Made lots of arrangements and travelled a long distance to be there on time . Recieved multiple email and text confirmation, even contacted them by phone 2 days before the viewing to confirm timing and that the viewing is going ahead. To our surprise, no one showed up after an hour of chasing we were told the agents car is not working snd they are trying to fix it! And hour later not even an apology.

Ghazi · 29 July 2023

★★★★★ 5/5

Trustpilot

Your Move Chris Stonock, Houghton le Spring

Thank you to the team at Your Move Chris Stonock Houghton le Spring. As first time buyers, the team in the Houghton le Spring branch made the whole process as easy as possible. A special thank you to Rachael Moore who was our consultant throughout, Rachael was so well organised - which is exactly the type of service you can have confidence in. We love our first home and would be happy to use this branch again.

Adam · 15 April 2022

★★★★★ 1/5

Trustpilot

A utter rubbish company

A utter rubbish company! Went to view a property (vacent) and they could only do it in a week and a 1/2 time when they were doing a check on the property. Then the morning of the viewing they lost the keys - this then pushed the viewing back 2 weeks, with me constantly chasing! I then put an offer in and didn't hear back so looked else where and they called me 3 days later saying he would accept it, I looked at it again and when it to speak to the mortgage adviser to find out he wanted more, so increased my offer and they didn't call me back for 3 days! No update or anything. It is an awful company and will never look at properties with you as a sales agent, or use you to sell my property!

Jon · 26 July 2023

★★★★★ 1/5

Trustpilot

Appalling service in Keighley!

I had an appalling experience with the Keighley branch who asked twice for a 5 star review following my acceptance of an offer. Their service following my acceptance was almost non existent. I had to chase them all through the process to ensure my buyer was making progress from appointing a solicitor through to advising the branch that we were exchanging contracts 2 days before the event. The branch manager inserted a higher (non-standard) percentage fee in their fee agreement document which he changed when I picked this up, however he went on to invoice this higher amount to my conveyancer on completion. It took me nearly 2 weeks and several conversations, visits and an escalation, to get my overcharge re-imbursed. Definitely one to avoid.

Shirley · 18 July 2023

★★★★★ 1/5

Trustpilot

We have moved in around 1.5 months ago

We have moved in around 1.5 months ago, and when we had moved in, the property was disgusting, there was dust literally everywhere, the furniture was not arranged and the balcony was filled with pigeon droppings. And after all the discussions, finally they had arranged a cleaner after 6 days.Then the dishwasher was not working since we moved in, they took around 3 weeks for the engineer to come in, the engineer said that the dishwasher needs to be replaced. I tried to talk to the property maintainance manager, but she keeps saying, I’m sorry , I’m sorry, but really didn’t do anything, been 5 weeks since we moved in, yet the dishwasher is still not fixed. It’s just so frustrating to deal with them.

Ashwin · 18 July 2023

★★★★★ 5/5

Trustpilot

Quality and Professional Service

Absolutely delighted with the service received from Alex and her team at the Your Move branch in Dingwall. My house was up for sale at Christmas time (probably the worst time of year) however, I had an offer with-in a week of my house going up and the sale went through very quickly. I was updated through out. Thank you again, I shall certainly be using Your Move again and recommend Your Move to my friends and colleagues.

Karen · 4 February 2022

★★★★★ 1/5

Trustpilot

Appalling customer service

3 weeks after purchasing the property we rented for 6.5 years, we are FIGHTING to get our deposit returned. Several times various members of staff from both branch and head office have lied about what they are doing to help progress the situation. Nobody follows up on what they say they’re going to do.In June 2022 they changed some of their internal IT systems, which meant that a “ glitch” was showing our deposit as £250 less than we paid, and apparently we paid it 5.5 years after moving in??… After evidencing original contracts, paperwork and deposit protection certificate showing the correct amount, we are still having to argue the correct sum to be returned.

EH · 17 July 2023

★★★★★ 5/5

Trustpilot

We dealt with Louise from the dudley…

We dealt with Louise from the dudley branch for the sale of our house. She was amazing start-finish always on hand to take my calls and answered emails promptly. She really worked hard to keep our sale on track after being let down by a previous estate agent. Would definitely recommend and use your move again.

Samantha · 26 January 2024

★★★★★ 1/5

Trustpilot

Worst property company in the UK

Truly the most awful company I've ever received any type of customer service from. The Nottingham branch is incompetent, completely lacking in any customer service skills and if you use these people you will ultimately lose money. They managed the property for 12 months (we agreed an 8% rate but they charged 10% and never reimbursed). My dad went to the property to sort a minor repair and the tenant informed him that he was leaving the property in 2 weeks. I called Your Move and they said this is untrue. After checking their emails, they confirmed the tenant had actually emailed them and they didn't see it. Staggering incompetence. I told them to re-let it immediately so I don't miss the rent. They didn't do an exit report and had to be prompted to do so. They missed several items for which I had to personally resolve. It's been 2 months and they still haven't rented it out - despite it being a great property in an excellent location. My advice is steer clear of these clowns. Awful awful awful company that shouldn't be anywhere near the property industry

Shamas · 15 July 2023

★★★★★ 1/5

Trustpilot

Do not use this company they tell you…

Do not use this company they tell you one thing then lie. My father in law asked to view a house in Annesley to be told they will get back to him on Tuesday this was Monday to be rang on Tuesday to say how did the viewing go... he said you never booked me in to view it....yourmove then said I'll speak to the Cliant and come back to you..... 2 days later calls my father up and says how did the viewing go. To my father's response this is the 2nd time now you have done this don't bother.....rightmove you should be ashamed of yourself, DO NOT USE THIS COMPANY if you have a house on the market with these your probably wondering why your not selling your house. Because they don't show people round them. My father in law was 100% interested in this property and now you lost a sale of 240k. If your staff cannot be bothered to do viewings then tell them to find a job that don't involve getting off there backside.

Aarom · 13 July 2023

★★★★★ 1/5

Trustpilot

awful service

i was shocked by a customers experience of this terrible company , as a general handyman i was called out on an emergency repair in a property rented not only 3 months into a new tenancy , to say water was leaking under the bath was an an understatement , the customer rang the company who continually used the excuse the owner was not in the country , i felt sorry for the customer as they were new to the uk and didnt really know what to do so i did the work for them for free , your move London Rd Southampton absolute disgrace... just to ad the customer has rang them 4 times and each time have been fobbed off so when you respond to this email saying you have done every thing to resolve this your are liers and have done nothing to rectify this problem or even offer to pay me for the work carried out ... shocking the tennant lives in western it wouldn’t take 5 mins to see who you rent a flat to in the past 3 months with leaking and damp issues you don’t need for me to give you there details

Julian · 10 July 2023

★★★★★ 1/5

Trustpilot

Useless from top to bottom

The incompetence of the Wellington branch almost left me homeless in August 2020, when I paid to leave another letting agreement early and they weren't ready for me to move in on the day they had pushed me to accept. Despite offering the bare minimum apologies I was rightly compensated by their complaints team. In November 2022 I asked for work to be done to solve a problem with drafts. Another complaint was upheld because of delays (over six months, it's still not sorted) which they had the nerve to blame on me. My landlord clearly had enough of them also and moved to another letting agent last month. Despite this, I am now being chased for rent I do not owe them. Your Move are by far the worst company I have ever had the displeasure of knowing.

Sean · 10 July 2023

★★★★★ 1/5

Trustpilot

Left a negative review for your move in…

Left a negative review for your move in York. Now the owner Scott is harassing me leaving a vmm and message as well as text message trying to get me to remove the review. Not good customer service and offensive!

Lydia · 17 October 2022

★★★★★ 5/5

Trustpilot

Your Move Stirling .

Your Move Stirling The team at Your Move Stirling provided us with a professional service from start to finish every step of the way selling our home. Communication was excellent . We were kept regularly up to date regarding viewings and feedback . From our initial home survey presentation to completion the sale was dealt with efficiently . Particular thanks to Stuart who is a real asset to Your Move and Matthew. Many Thanks

Julie · 27 July 2022

★★★★★ 5/5

Trustpilot

Would like to echo the other 5 star…

Would like to echo the other 5 star reviews on here firstly for Your Move Oswestry.

Sue · 18 September 2026

★★★★★ 5/5

Trustpilot

1st time landlord

As a new landlord renting out my first property your move couldn’t have been any better. Miranda came and did the valuation and her knowledge and description on how things would work really put me at ease. Glenn and Gareth were fantastic throughout the process too and kept me up to date with anything and everything that was happening. I’d happily give your move any business I have moving be that buying or renting. Thanks!!!

Matthew · 3 June 2022

★★★★★ 5/5

Trustpilot

Fantastic

I’m incredibly pleased with the service I received from Your Move Crewe with the sale of my property. Every step was stress free and Andrew was always available and responded quickly to any query that I had. I have dealt with a few estate agents in Crewe and Your Move/Andrew have by far been the best.

Alan · 14 January 2024

★★★★★ 5/5

Trustpilot

Najma- of Your Move- Absolutely Outstanding!!!

We sold our house in Blythe Valley, Solihull very quickly through Najma at Your Move.Najma’s middle name must bePro-active. Naj is extremely professional, friendly, approachable and always keeps us up to date with progress.Naj will answer emails, calls and texts- even on her days off.Forever chasing solicitors, other estate agents ensuring any hiccups or delays are minimised.We’ve moved many times over the years and Najma is ‘Simply the Best’!!!

Myke · 25 January 2023

★★★★★ 5/5

Trustpilot

Alison at your move Leven has but been…

Alison at your move Leven has but been amazing ! Nothing she wouldn’t do for us.

Colin · 17 September 2026

★★★★★ 5/5

Google

Your move has been finding tenants for me for years, Sam is looking after my properties, she is very professional, good communication, and polite she deserve more then 5 stars, also they are good value,I will always recommend your move, Thank you for your services.PositiveResponsiveness, Quality, Professionalism, Value

Aziz · 24 August 2021

★★★★★ 5/5

Google

Could not have asked for more from a fantastic team! As first time buyers we were very apprehensive, not fully understanding the whole process of buying our dream home. Carl Rose made the whole experience from start to finish as stress free, relaxed and informed as could be. During the inevitable periods of time things needed chasing, Carl was extremely proactive in doing so in a highly professional manner, in turn giving us the confidence throughout. Not only were all involved from Your Move as responsive as you could wish, at all times, this was done in such a friendly welcoming manner it really did make for an enjoyable experience. Genuinely, highly recommend Carl and the team.PositiveResponsiveness, Quality, Professionalism

Jim · 24 August 2021

★★★★★ 1/5

Trustpilot

Sloppy, lazy, brusque

I'm a landlord, renting a residential property through YourMove Carlisle. Initially they listed the property for sale rather than rental. The floor plan in their advert was wrong. When I supplied a gas certification certificate, they rejected the initial one because it didn't list a postcode, forcing me to pay for a second gas check. They also did not contact utility suppliers so I continued to be charged for water, & in an extremely curt e-mail Jessica Johnston showed no interest in resolving their error.

David · 23 June 2023

★★★★★ 5/5

Trustpilot

Purchased my new house through Your… West Denton Branch

Purchased my new house through Your Move West Denton branch. Louise, Ashleigh & Abigail were fantastic. nothing was ever a bother and they would always go out their way to answer any questions I had or any problems that occurred. Donna Stothard was brilliant, second to none. she was on the ball and she was so willing and helpful. She made this overall experience great. What a credit to the team she is. Thanks again Ladies

Josh · 20 March 2022

★★★★★ 1/5

Google

We’ve been treated terribly when buying a property via Your Move. Always difficult to get through the calls, never replied to the calls/messages, always saying oh I was about to call you back regardless it’s after 2 hours 2 days or a week when calling again, battering away questions between them so no one needs to respond. They indecently supported the greedy seller to change their minds and raise prices to re-list after the offer being accepted for 3 months (all our time, efforts and money got wasted in waiting)! During those 3 months waiting, we got lots of lies from them to trap us on the hook. One star for Bianca who is outstanding among other liars. Stay away from them! There are many far better estate agents and agencies in Canterbury.

Wenjing · 14 June 2023