Trusted Agent profile Β· Canterbury

Sandersons UK Land & New Homes reviews in Canterbury

4.5

β˜…β˜…β˜…β˜…β˜… Excellent

325 reviews across 2 platforms

Head Office - 26a Castle Street, Canterbury, CT1 2PU, CT1 2PU

Sandersons UK's office in Canterbury, at Head Office - 26a Castle Street, is rated 4.5 out of 5 across 325 reviews on two platforms, including 289 Google reviews rated 4.6.

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4.6 / 5

289

Reviews on Google

This office

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36

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Canterbury office, from every platform, shown as written. First names only.

5/5

Google

Sanderson's has to be one of the most professional and personal estate agents that are practicing today.We used them for our previous sale and have employed their services again.I really appreciate their honesty and commitment in sourcing the best buyer for your property.They really do go above and beyond and their sales coordinator Cherie is just first class. ,,,,I really wouldn't even contemplate going anywhere else.Very,very highly recommended......Well done the team .PositiveResponsiveness, Quality, Professionalism, Value

Helene Β· 24 October 2021

Agent replied Β· 23 October 2024

Dear Helene Thank you for your lovely review, we are very grateful that you came back to us and that you were once again pleased with the service provided; as a company we pride ourselves on our personal service levels and feel this sets us apart from other agents. We would all like to wish you all the very best in your new home and wish you luck with the project ahead. With our very best wishes Cherie and the Canterbury team

5/5

Google

Ms J. Smith was unlike most estate agents I have met before. She was patient and willing to make the effort in understanding my needs rather than pushing for her interests. I was able to immediately create a rapport with her which ultimately helped both me and her. Would highly recommend her and her agency.

Sushant Β· 24 October 2023

Agent replied Β· 23 October 2024

Hi Sushant Thank you for such a lovely review, it was honestly great working with you. I wish you the very best. Julie

5/5

Google

After a long buying process we've finally got the keys to our flat so a big thank you to Kerry Blue who went above and beyond to fulfill our dream. She was always available for us, always kept us updated through the whole process even on her days off !! Absolutely amazing and would definitely recommend her 🏠 Thank you for our box as well 🎁

Cristina Β· 24 October 2022

Agent replied Β· 23 October 2024

Dear Cristina, it was an absolute pleasure and I wish you both all the very best in your new home. Best wishes Kerry.

5/5

Google

Have had a very positive experience with Sandersons in Canterbury, they managed to match me with a beautiful flat in short space of time offering support through every stage of the application. Jade and Nancy were especially Brilliant! Great experience and highly recommended :)

Reinis Β· 7 August 2025

5/5

Google

Antonia acted professionally, always happy to help. The sale of my mother in laws house was trouble free. She was fabulous with progression of sale. Chasing solicitors when needed and keeping us informed at all times. Will def use again

Nino Β· 11 February 2026

Agent replied Β· 11 October 2026

So glad you were happy with everything! Thank you for taking the time to leave us a review. Antonia :)

5/5

Google

Okay experience with the branch. Charlotte on the other hand was very professional and helpful. Kept everyone in the loop about updates, chased where she needed to chase and overall was very fast and amazing at her job. Thank you

Kseniia Β· 11 February 2026

Agent replied Β· 11 October 2026

Thank you for taking the time to share your feedback. I really appreciate your kind comments about my support throughout the process. I’m pleased to hear you felt kept informed and that things were progressed quickly where needed. Thank you again for your review, and I wish you all the best moving forward. Best Wishes Charlotte

5/5

Google

Heidi at Sandersons Estate Agent is an outstanding estate agent and human being. Her professionalism, market knowledge, and genuine care made the process smooth and stress-free. Always approachable and dedicated, she helped us find the perfect property. Highly recommend her services.

Simon Β· 25 June 2024

Agent replied Β· 23 October 2024

Hello Simon I was so pleased that we managed to secure the house you loved. I'm sure you will both do a fantastic job renovating it Thanks for the kind words. Heidi

5/5

Google

Working with Sandersons was a great experience. During our house hunt they took notice of what we were looking for and where. We felt we were getting a bespoke service, unlike some agents who bombarded us with houses that weren't right. If we got a call from Sandersons we took it seriously. Antonia was wonderful, nothing was too much trouble. She happily arranged multiple viewings and kept us informed of potential houses coming to market. Antonia even met us at a viewing, on her day off, at short notice to show us around. A+++ for service with a smile!

Richard Β· 25 October 2019

Agent replied Β· 23 October 2024

Thank you so much for your kind review. I'm so glad you were happy with service we provided and I'm pleased you're settling into your new home, Antonia

5/5

Google

Professional, Helpful and Caring I very much appreciated the engaging experience with Sandersons Canterbury at the various stages during purchasing of our house. In the process I have engaged with three individuals, Heidi, Kellie and Antonia, and all of them are highly professional, very helpful and caring. We started with Heidi introducing us to the property while she was open and honest about what can be achieved, which was very helpful in the vital decision making process. Post the sale agreed stage, we engaged with Kellie. She was very helpful and a delight to work with. All of our requests were dealt with promptly and courteously. Due to the nature of the property we bought, we had to visit a number of times than usual, in fact, over a half dozen time and all these visit requests were managed promptly and with no hesitation, whilst she had to deal with the separate rental estate agent to gain access. This was simply the best experience of the journey. At the final stage while Kellie was on holiday we have engaged with Antonia. In this stage we hit a difficult road blocker when the deal had almost collapsed. Antonia had demonstrated great negotiation skills to get us out of the sticky situation with great patient, understanding and respectful of emotions and showing great care. We would highly recommend Sandersons Canterbury either you are selling or buying.

Mo Β· 25 October 2019

Agent replied Β· 23 October 2024

Thanks so much for taking the time to write us such a wonderful review! We are so glad that you recognise what a strong and helpful team we are as we definitely strive to be the best we can. We hope you are very happy there and if you need an up to date valuation once you've done the work then Heidi would love to come and see you. Thanks again Mo, from Kellie, Heidi & Antonia :)

5/5

Google

We would recommend Sandersons without hesitation both for sales and for management. For sales, they have been energetic, professional, and thoughtful in their approach from the outset, more than other agents we have used. In a difficult market, some harder thinking was required which proved successful. For management, we have been extremely impressed by them from the start. There was a long period prior to formal instruction while we awaited the sales of the flats and Sandersons went out of the way to be helpful and constructive, and they continued in this way.

Paulina Β· 25 October 2019

Agent replied Β· 23 October 2024

Thank you for your kind review. We are all pleased that we have sold all of the apartments and we look forward to continuing to work with you with the ongoing management.

5/5

Google

I went to view properties with Nadeem and he was such a professional, charismatic, kind-hearted man. Even though in the end we found a house that met more of our criteria with a different agency, I wanted to leave this review because his hard work was evident and I will not hesitate to come back to Sanderson and recommend them as a great agency! Nadeem is a top agent!PositiveResponsiveness, Quality, Professionalism, Value

Rachael Β· 24 October 2021

Agent replied Β· 23 October 2024

Hi Rachael, Thank you ever so much for writing this kind review. I am glad that you managed to find the right property in the end. It's great to hear you still had a fantastic experience with us here at Sandersons. Best Wishes for the New Year. Nadeem

4/5

Google

We had a few frustrations along the way , but these were dealt with promptly once we had raised them. Heidi, Antonia and Kellie were all very friendly and helpful: Heidi found us a good, solid buyer, Antonia sorted out several problems and Kellie went out of her way to ensure that everyone in the chain was on target to exchange on time. We were very pleased in the end with how it all turned out.

Val Β· 24 October 2020

Agent replied Β· 23 October 2024

Hi Val, Thank you for your review. Selling and buying can be such a stressful time and process to go through but we're glad that the teams hard work and commitment helped you achieve a sale on your property.

5/5

Trustpilot

Fantastic Estate Agent

Sandersons managed to sell my house quickly and for a great price. The marketing was very high-end and once we had accepted the offer the sales progression team were also very good. Would highly recommend if anyone is considering which local agent to use to sell their home.

Cat Β· 23 July 2026

5/5

Google

The Canterbury office was proactive and very efficient. I would particularly wish to mention Louise Sawyer who was extremely professional and patient throughout the process.

Rajeshwar Β· 11 May 2026

Agent replied Β· 11 October 2026

Thank you for your lovely review! So glad you've been happy with everything. - Louise

5/5

Google

Sanderson Estate Agents in Canterbury have been exceptional in their service. The professional photographs they took of my property were stunning, showcasing its unique features in the best possible light. Their marketing efforts were incredibly effective, resulting in a remarkably quick sale of my house, even when other agents had struggled. Their expertise and dedication have made the entire selling process seamless and stress-free. Chris, explained the marketing process well. He outlined the strategies they would use to attract potential buyers, such as online listings and social media advertising. Chris also discussed the importance of creating appealing property descriptions and high-quality photos. Once they had generated interest, Antonia and Heidi would be responsible for showing the house to prospective buyers, answering their questions, and highlighting the property's features. Thanks guys!!

Dee Β· 23 September 2024

Agent replied Β· 23 October 2024

Thank you so much for your kind review, we're so glad you've been happy with everything - it's been such a pleasure and we look forward to seeing you and your family (Bubbles included) moved into your lovely new home. Antonia, Chris and Heidi.

5/5

Google

When I first met Chris from Sandersons, I straight away got a feel for his proffesionalism by the way he talked me through the next steps and how they would market my property. Sandersons were in constant contact with me with how the marketing was going, how much interest was in the property, when viewings were being arranged for. I was always being updated with any developements whether negative or positive. I was very pleased with the service I received from Sanderdons. I would recommend using Sandersons estate agents.

Derren Β· 23 September 2024

Agent replied Β· 23 October 2024

Thank you for your kind words Derren. I'm so pleased to hear you have been happy with everything we've done! We wish you all the best. Chris.

5/5

Google

Sandersons Canterbury are superb. I have been very impressed by the whole team, especially Antonia, Bret and Heidi who we dealt with. The team are ultra efficient and professional, whilst always keeping us informed along the way of the sales process. Would recommend highly.

Iona Β· 17 June 2025

5/5

Google

A very impressive performance by the lettings team at Sanderson Canterbury in finding us a tenant for our flat. Our property was marketed within a couple of days of the initial viewing and they found a tenant within a week. Two weeks later the tenant moved in ! special mention to Robin and Lettie (such an appropriate name by the way 😊). Would have no hesitation in recommending their services.PositiveResponsiveness, Quality, Professionalism

Denise Β· 24 October 2020

Agent replied Β· 23 October 2024

Thank you so much Denise, its always great to receive positive feedback! We are really happy to have found such lovely tenants for you so quickly and look forward to working with you in the future. Best wishes, Lettie.

5/5

Google

Working on behalf of a Client we found that Sandersons, in particular Linda Stephens, were professional and friendly in helping to book an appointment.

Elaine Β· 24 December 2024

Agent replied Β· 27 December 2024

Thank you Elaine - it was a pleasure to work with you for our client. Best wishes, Linda

5/5

Google

The team at Sandersons Canterbury have been fantastic from the start. They have worked hard on our sale and provided an excellent service, with professionalism and care. Every staff member has been friendly and helpful. They are efficient and prompt in their responses. I can highly recommend them.

Holly Β· 11 June 2026

2/5

Trustpilot

Dreadful

Sanderson’s Canterbury ….. never ever use them . They just want to keep dropping the price to get a quick sale . They were absolutely awful and in the end we ran a couple of mystery calls only to be left flabbergasted at their derogatory negative manor to our mystery caller. Please think. Carefully before using them .

Lisa Β· 23 May 2025

Agent replied Β· 26 July 2025

Hello Lisa, we are disappointed that you have felt the need to leave a bad review after doing all we can to help you secure a sale. Our advice around the pricing strategy at the start, considered that you hadn't agreed a sale with 3 previous agents using higher asking prices and there was a lack of comparable evidence to provide any certainty a higher price could be achieved. Our marketing strategy led to 23 viewings, multiple offers and although we don’t recall asking you to drop the marketing price, we would have said it would be wise to consider the offers more, even though they weren’t as high as you were hoping. There was a consistency of where offers were coming in and where we were able to negotiate them to. We’ve had conversations about your mystery shop and you were still keen to continue to work with us. We were marketing your property for 9 months and have been in regular contact with you during that time. As you know, we do not tie our customers into fixed term agreements like a lot of agents and you could have withdrawn your property from us at any time if you felt we weren’t representing your best interests. Taking everything into account we felt it was better to end our relationship rather than increase the marketing price to a level that we believe will be detrimental to generating interest, viewings and offers but we still wish you all the best with your next agent.

5/5

Google

We had a very good experiencing viewing a property to rent and having our tenancy agreed. Nadeem was efficient and informative at the initial viewing and also since then has been very helpful and communicated well. This has made finding a new rental property a straightforward and stress free process, and I would therefore definitely recommend Nadeem and sandersons in general .PositiveResponsiveness, Professionalism

Emma Β· 12 January 2022

Agent replied Β· 11 January 2025

Hi Emma, thank you for the review! I know how painful house searching is and I am happy I made it easier for you - Nadeem

5/5

Google

I just want to say how helpful and proactive Donna Millen in property maintenance has been during a changeover of tenants, organising repair work and deposit negotiations. She has always responded very quickly and efficiently to all my queries . Thankyou Donna

Carolyn Β· 5 November 2025

Agent replied Β· 23 November 2025

Thank you for your kind review Carolyn, it has been a pleasure supporting you throughout the process. Many thanks Donna

5/5

Google

Sandersons of Canterbury were very efficient, easy to contact, always responsive and helpful, and I recommend you sell your house through them. I give a 5 start rating to Chris the manager, Antonia, Heidi and Charlotte. Thanks!

Peter Β· 27 March 2024

Agent replied Β· 23 October 2024

Hi Peter Thank you for your kind words and for taking the time to leave a review. It was honestly a pleasure working with you to get your house sold. With the warmest of wishes Charlotte, Chris, Antonia and Heidi

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