Sandersons UK Land & New Homes reviews in Canterbury

★★★★★ 5/5

Google

I have enjoyed a truly positive experience with Sandersons over the years with both their Lettings and Sales departments. The whole team has been friendly, efficient, professional and supportive. A special thank you goes to Charlotte who was a wonderful point of contact and by my side through every step of the sales process. Her communication, guidance and reassurance made all the difference. Highly recommended

Sheila · 3 October 2025

★★★★★ 5/5

Google

My partner and I are going through to process of renting through Sandersons and what a lovely experience. Julie has been so friendly, helpful and quick to help. After some initial hiccups due to no fault of Sandersons, the process is in full swing going smoothly and quickly. I highly recommend the company and especially Julie as a lettings agents, she’s been truly wonderful.

Annabel · 24 October 2023

★★★★★ 5/5

Google

Could not recommend Sandersons highly enough! Absolutely excellent service. Kerry Blue was so friendly, knowledgeable and patient - she is a credit to Sandersons and we're so grateful she helped us get our move over the line - thank you Kerry!!

Nancy · 20 December 2024

★★★★★ 1/5

Google

Appalling. Only giving one star because zero isn't an option. The property management team's attitude is extremely poor, unprofessional and frankly disgraceful. Our property manager in particular was very rude and sarcastic. I would not recommend this agency to anyone. There are plenty of far better estate agencies in Canterbury, particularly for students seeking accommodation - choose one of those instead.

Jasmine · 2 November 2025

★★★★★ 5/5

Google

I was only ever impressed with the service I received at Sandersons. Antonia and Kerry were extremely helpful at every step in the process. Kerry in particular helped me navigate a difficult situation after I needed to switch conveyancers and helped expedite the purchase process while helping ensure the purchase didn't fall through. These people are professionals and I would strongly recommend them.

James · 22 March 2025

★★★★★ 5/5

Google

I have been searching for a property to rent in Canterbury over the last couple Of months. Due to the demand exceeding supply at the moment, most estate agents I contacted sounded unprofessional and at times unwilling to help! However when I phoned Sandersons estate agent a young man named Nadeem came across really professional and was extremely helpful. I felt the assurance to travel from Leicester, which is approximately 3.5 hours away to view the property he recommended and I really appreciated the way he dealt with us from start till the end. Thank you Nadeem for giving us an exceptional service, I am really thankful. I would definitely recommend his service to people in the rental market. On behalf of Rami Shuraiqi/Mira Al-NajjarPositiveProfessionalism

Tony · 24 October 2021

★★★★★ 1/5

Google

I have had an extremely negative experience with Sandersons, one that has caused me a lot of personal distress and upset. They proposed deductions of £470.00 from our £600.00 deposit. I can't begin to describe the shock that I felt given that me and my housemates went above and beyond to look after the house. We spent a lot of time in it due to the pandemic and I feel my dealings with Sandersons have negatively tainted the times we had in our home. The communication we received was unprofessional and unhelpful. We spent hours drafting emails to highlight how ridiculous we felt the deductions to be. It took many weeks before we even saw a more concise breakdown/evidence of what they were proposing. How can you charge £415.00 for a clean? How can you charge for dust and expect us to pay when you had viewings days after we moved out?. I feel taken advantage of as a student and upset that our efforts to clean the house and leave it in a better condition than when we found it has been dismissed. There were discrepancies in what was being charged for which required clarification. There have been several unanswered emails and phone calls. We had to email several times to get a reply on occasions. This was frustrating as I was adamant that I needed to speak to someone. I think this evidences a lack of professionalism from Sandersons and a priority to get our money rather than discuss the issues they had with the house. Me and my housemates took this to TDS where we were awarded a large sum of our money. We were told the dispute could take up to 18 months which we felt was a way to deter us from taking this matter further. We are honest, decent, hard working people that if at any fault would have happily paid. But we were not at fault. I urge any students/tenants reading this to stand up and fight for what you know is to be right. I feel that I could go on, but in order to have closure from what has been a mentally challenging ordeal I can rest in the knowledge that despite us not receiving all money (which if I had the opportunity I would continue to contest) we got back most of the money which is rightfully ours. I would like it noted that I do not like speaking negatively of any company, but unfortunately on this occasion I believe this has warranted a bad review. Sincerely, ImogenNegativeResponsiveness, Professionalism

Imogen · 24 October 2021

★★★★★ 5/5

Google

Nadeem has been handling my tenancy application from the outset. He is polite, affable and professional. He arrived well in time for my viewing, was impartial and communicates well via email and over the phone. I give him 10/10 for customer service. Unlike other letting agencies, who shall remain unnamed, I like that with Sanderson's you are paired with the same colleague throughout the letting process, from initial viewing to reference checks etc. It provides certainty and reassurance to the prospective tenant.

Umar · 24 October 2021

★★★★★ 5/5

Google

Cherie was an absolute super star. This is my first house purchase, and she looked after me every step of the way and ensured that everything went through as fast as possible, even though I knew nothing about what I was doing! She went above and beyond what was expected of her, and without a doubt, as a result of her persistence saved me a bunch of a money. If you have the opportunity to work with Sandersons, or Cherie then you are lucky! Thank you very much :)PositiveResponsiveness, Quality, Professionalism, Value

Philip · 24 October 2021

★★★★★ 5/5

Google

We had the pleasure of dealing with Sandersons as buyers not sellers. With a long and complicated chain it was not the easiest process. However, we would like to mention one lady in particular who helped us through, 'Kerry Blue'. Kerry was absolutely amazing throughout, providing us with constant routinely updates, always chasing agents for continuing changes and just a friendly chit chat now and then, making the process a less stressful one. So we, thank you Kerry for helping everything run smoothly. We got there eventually and are now starting to settle in our new home.PositiveProfessionalism

Chipyedd · 24 October 2021

★★★★★ 5/5

Google

We used a different estate agent for the sale of our house. The vendors for the house we were buying used Sandersons, so we had Karen liaising between ourselves (the buyers) and the sellers. Out of all professionals (solicitors, estate agents etc) that we had communication with during the sale/purchase process, Karen was without a doubt the most helpful and professional person we dealt with. She genuinely cared about ensuring the chain completed. She chased up across the entire chain where appropriate and always kept us up to date. Without Karen I genuinely don’t think we would have completed the chain. Thank you, we will definitely consider using Sandersons as our estate agent for our next house move.

TommTate · 24 October 2021

★★★★★ 5/5

Google

We put our property up for sale with Sandersons Canterbury branch after 9 months with another larger agent. We felt that our concerns were not only listened to, but understood and taken into account. Heidi and Antonia were amazing throughout the viewings, gave feedback as promptly as possible and were refreshingly straightforward with everything. Cherie worked tirelessly to get keep our sale on track once we had accepted an offer, going above and beyond to get everything completed before our deadline. I cannot say enough good things about this team and would confidently recommend them to anyone.PositiveResponsiveness, Professionalism, Value

Rebecca · 24 October 2021

★★★★★ 5/5

Google

I'm extremely happy with the service that Sandersons Canterbury office provided and with the result they secured for me. Here's my experience of them: 16 June I gave them instructions to sell a property and within a couple of days they had produced a highly professional ad, including a video; 18 July they had found me a buyer then kept tabs on, and chased, everything that needed to be in place for the sale; 22 September I exchanged contracts (with completion set for 27 September). My overall impression is that the team at Sandersons worked seamlessly to secure the best outcome possible on this sale. Once the buyer was found, Cherie Galley kept things moving in a very friendly and professional way and ensured that any concerns the buyer had were properly dealt with. All in all, a great performance by Sandersons Canterbury office.PositiveResponsiveness, Quality, Professionalism, Value

David · 24 October 2021

★★★★★ 5/5

Google

We have had the pleasure of working with Sandersons on the purchase of our cottage and have found Cherie and the whole team to be professional, helpful, cheerful and courteous throughout the whole process. They were on the ball from the beginning and Cherie kept us informed and responded quickly to any questions we had. I would wholeheartedly recommend Cherie and Sandersons and would not hesitate to use them in the future.

Janine · 24 October 2022

★★★★★ 5/5

Google

It was pleasure dealing with Josh Thomas. Communication was speedy and kept us informed throughout. We hope to work with you again in the future!

Corey · 11 July 2026

★★★★★ 5/5

Google

A really great customer service served by Jade . She was lovely , helpful and very professional . She helped us from very beginning when we tried to find our new place to live . She was a perfect agent for us . Thank you Jade and Sandersons , Would Definitely recommend to everyone xx Ngo & Truong

GiadinhGauYeu · 24 October 2023

★★★★★ 5/5

Google

My husband and I have been working closely with Sandersons over the past few months to complete the sale of our new home. They have been nothing but brilliant throughout the whole process. Craig was very efficient with helping us to arrange viewings and Chloe was extremely attentive when liaising with the seller on our behalf. We are very grateful to them for all of their support. Will & Meg

Meg · 24 October 2022

★★★★★ 5/5

Google

The Sandersons team in Canterbury were very helpful throughout the process of marketing and selling our house in Tyler Hill. Thanks in particular to Antonia Costa, Chris Murphy and Kerry Blue. Good team work!

Jonathan · 20 December 2024

★★★★★ 5/5

Google

Donna Millen has been a very helpful and responsive property agent, which gave us great peace of mind whilst we were renting out our property in Canterbury. She also ensured that the process of taking repossession of our house after many years abroad went seamlessly.

Erika · 25 June 2024

★★★★★ 5/5

Google

I have used Sandersons for over 10 years as managers for my rental property in Canterbury. Throughout that time they have done an excellent job finding tenants quickly, keeping me informed of any changes in legal requirements and resolving any maintenance issues quickly.

Rosanna · 11 February 2026

★★★★★ 5/5

Google

I had a viewing last week with Nadeem and the whole experience was very welcoming. Nadeem was able to answer all questions I had, and really took the time to show me around the property. I’m now potentially looking at making an offer on the property and Nadeem has really made the whole process so smooth and ensured he can help in anyway possible. I Would highly recommend Sandersons based on my experience.PositiveResponsiveness, Quality, Professionalism, Value

Harry · 24 October 2021

★★★★★ 5/5

Google

Excellent customer service from Louise who was very helpful, understanding and honest. Can't fault Sandersons, would definitely recommend.

Nick · 11 August 2026

★★★★★ 5/5

Google

We started the property hunt in October 2019 and that was when we viewed and offered on this property Sanderson was marketing. Everything was going as planned until we lost our buyers twice in a roll. We were devastated and thought we were going to lose our dream house, but Sandersons worked tiredlessly with the owner and managed to keep the propert for us while we looked for another buyer. It took us a total of ten months to finally complete the deal and move in, the house is perfect and we couldn't thank everyone involved enough. We even got a bottle of champaign and a rather thoughtful welcome gift from Sandersons to congratuate us on our purchase. They are proffessional, friendly, responsive and mostly importantly they get the job done. Thank you again!PositiveResponsiveness, Professionalism

Yizhou · 24 October 2020

★★★★★ 5/5

Google

We are extremely pleased with our decision to use Sandersons, Canterbury branch to sell our property. From the outset Heidi was extremely friendly when she valued our house and the guidance brochure they gave us on selling a house through them was very informative and miles better than anything the competitors supplied us with. Selling our house was made very easy with all members of the team working together to find us a buyer quickly and making sure communication was always clear and if we had any queries they would endeavour to answer swiftly. They have been brilliant and we would definitely use them again in the future.

Paul · 24 October 2020