Sandersons UK Land & New Homes reviews in Canterbury

★★★★★ 5/5

Trustpilot

Stephanie went above and beyond in…

Stephanie went above and beyond in helping sorting out our key fob problem for the gated carpark. Whenever we have any questions regarding the flat she is always helpful

Gill · 16 July 2026

★★★★★ 5/5

Trustpilot

Thank you Anthony

Big thank you to Anthony for going above and beyond his duty to secure a property for my son and daughter in law.

Colette · 13 August 2026

★★★★★ 5/5

Google

Thank you to Craig for being so patient with us while we made up our mind on the house. And wow, how lucky were we to have Charlotte from Sandersons helping us with the purchase process. We hit a few bumps along the way and she was right there with us making things happen when we thought we had hit a brick wall. Wouldn't hesitate to use the team again. Made a hard process a lot easier.

Sarah · 24 October 2023

★★★★★ 5/5

Google

I have dealt with this firm for quite a long time and received excellent services in all fronts. Today I want to illuminate Michelle Mathews who have been an asset and a devoted employee that served me as a landlord with patience and a high degree of professionalism. She has been very helpful in addressing all the financial issues, answering all the questions and paying all the bills on my behalf whenever she can. It is also important to give credit to Ms Donna Millen for her relentless efforts in management. She is always proactive in tenancy agreement renewals, follow up in maintenance, and respond to any questions promptly in a timely manner. I wish both Michelle and Donna a profound success in their careers.

Ibrahim · 16 August 2025

★★★★★ 1/5

Google

My experience with Sandersons was appalling. Communication was consistently unprofessional and dismissive, with delayed and passive-aggressive responses. The agency showed complete disregard for tenant safety and wellbeing. The property was also in terrible condition dusty, neglected, and far worse than when advertised. We left it in a better state than we received it. Overall, Sandersons proved to be unreliable, uncaring, and unsafe I would strongly warn any student against renting with them.

Mon · 2 November 2025

★★★★★ 5/5

Google

My sales progressor Linda has been fabulous and got a very tricky sale over the line by going above and beyond.

Chris · 20 November 2025

★★★★★ 5/5

Google

Donna Millen is a superstar! Always professional and friendly, she reacts promptly and efficiently and is a pleasure to work with!

Rachel · 5 November 2025

★★★★★ 5/5

Google

In the process of getting a rental property with Sandersons. First experience with an agent and I cannot fault the support of Steff Keen. She has been at the end of the phone and email when needed and answered my many many questions very promptly. Steff was very approachable and nothing was too much trouble. Would highly recommended 👌

Becky · 25 June 2024

★★★★★ 5/5

Google

Finding an apartment to rent was such a stressful journey, however, Jade made this very simple for me. From the very first time of viewing the apartment with her , she's been very amazing. She's got a lovely smile. Customer friendly and easy to relate with. She reassured me and she stood by her words. Thank you very much, Jade. God bless Sandersons. Five stars, well deserved! 😊

Oluwakemi · 28 November 2023

★★★★★ 5/5

Google

Heidi has proved to be attentive- kind - professional- and fast moving - quick to pick up any concerns - and address them immediately- we our confident Heidi will find us our new home x Heidi Definitely gives 💯 and it’s obvious Heidi is committed to her profession x thank you Heidi x …

Susan · 24 August 2024

★★★★★ 1/5

Google

Everything to do with dealing with the Lettings office has been excellent - really polite staff, in particular Chloe who let our property to us and was so friendly all the time. Unfortunately, as with so many Lettings agents it goes downhill as soon as you deal with property management. Our house did look like a squat but with great potential so we took it on with the promise of a full clean to be carried out. It then wasn’t cleaned prior to our move-in date, and took Sandersons 5 days to get cleaners to come and sort the place out. Any email exchange I had with property management who’s job it was to sort this out was very blunt - Kay Proctor never seemed to want to answer any questions of offer a polite reply or even apology. This was chaotic for us as we had nowhere to go but to arrive at some relatives houses with no notice. There was no apology or offer of compensation to house us for the week that we were effectively homeless due to already vacating our previous home. The house was then made mostly clean, but we spent days carrying out some extra cleaning to make it properly habitable. See the attached images as a sample before and after on one section of flooring - this stained floor was deemed clean enough by the cleaning team, but worth our time to get it done properly. The same elbow grease was needed in various parts of the house. There’s a lot to say about the back and forth with the management team about works to be done on the house that have been promised but not carried out, but it’s still ongoing. We’ve just had the old stove removed from the garden - after three weeks of it being sat there with an initial proposal of ‘a few days’. There’s still rotten windows to be fixed and broken locks that were all supposed to be done before we moved in. There’s lots of positive reviews, but looking closer reveals that these are mostly related to sales. They do a good job of looking after ‘customers’, but unfortunately this extends only to house buyers, sellers, and landlords. Tenants don’t seem to get the same treatment - I think the team may be very used to dealing with students who I’m sure might be nightmarish at times, but unfortunately the rude treatment seems to rub off onto all others under the ‘tenant’ category.

Barney · 24 October 2022

★★★★★ 5/5

Google

I have been registered with Sandersons for several months whilst looking to purchase a house in Canterbury. During this time I have met Craig several times for viewings and always found him to be courteous, professional, informative and understanding of our requirements. Re-locating from another county is not easy! Having finally had an offer accepted, I can hand on heart add that Craig has been so efficient in the process, that I have absolute confidence in him that the transaction will go smoothly. I would not hesitate to recommend Craig and his colleagues to anybody looking to buy or sell a property.

Andrew · 24 October 2022

★★★★★ 5/5

Google

Charlotte was incredible. Responsive, proactive and super on the ball. Honestly couldn’t have asked for a better person to help see a transaction through. Will 100% be coming to her for anything in the future. Thanks again!

Olivier · 3 April 2025

★★★★★ 5/5

Google

Chloe has been very supportive throughout the sale of our property, and exemplary in keeping us posted along the way. Well done Chloe.

Kim · 21 August 2025

★★★★★ 5/5

Google

I have enjoyed a truly positive experience with Sandersons over the years with both their Lettings and Sales departments. The whole team has been friendly, efficient, professional and supportive. A special thank you goes to Charlotte who was a wonderful point of contact and by my side through every step of the sales process. Her communication, guidance and reassurance made all the difference. Highly recommended

Sheila · 3 October 2025

★★★★★ 5/5

Google

Could not recommend Sandersons highly enough! Absolutely excellent service. Kerry Blue was so friendly, knowledgeable and patient - she is a credit to Sandersons and we're so grateful she helped us get our move over the line - thank you Kerry!!

Nancy · 20 December 2024

★★★★★ 5/5

Google

My partner and I are going through to process of renting through Sandersons and what a lovely experience. Julie has been so friendly, helpful and quick to help. After some initial hiccups due to no fault of Sandersons, the process is in full swing going smoothly and quickly. I highly recommend the company and especially Julie as a lettings agents, she’s been truly wonderful.

Annabel · 24 October 2023

★★★★★ 1/5

Google

Appalling. Only giving one star because zero isn't an option. The property management team's attitude is extremely poor, unprofessional and frankly disgraceful. Our property manager in particular was very rude and sarcastic. I would not recommend this agency to anyone. There are plenty of far better estate agencies in Canterbury, particularly for students seeking accommodation - choose one of those instead.

Jasmine · 2 November 2025

★★★★★ 5/5

Google

I was only ever impressed with the service I received at Sandersons. Antonia and Kerry were extremely helpful at every step in the process. Kerry in particular helped me navigate a difficult situation after I needed to switch conveyancers and helped expedite the purchase process while helping ensure the purchase didn't fall through. These people are professionals and I would strongly recommend them.

James · 22 March 2025

★★★★★ 5/5

Google

I have been searching for a property to rent in Canterbury over the last couple Of months. Due to the demand exceeding supply at the moment, most estate agents I contacted sounded unprofessional and at times unwilling to help! However when I phoned Sandersons estate agent a young man named Nadeem came across really professional and was extremely helpful. I felt the assurance to travel from Leicester, which is approximately 3.5 hours away to view the property he recommended and I really appreciated the way he dealt with us from start till the end. Thank you Nadeem for giving us an exceptional service, I am really thankful. I would definitely recommend his service to people in the rental market. On behalf of Rami Shuraiqi/Mira Al-NajjarPositiveProfessionalism

Tony · 24 October 2021

★★★★★ 1/5

Google

I have had an extremely negative experience with Sandersons, one that has caused me a lot of personal distress and upset. They proposed deductions of £470.00 from our £600.00 deposit. I can't begin to describe the shock that I felt given that me and my housemates went above and beyond to look after the house. We spent a lot of time in it due to the pandemic and I feel my dealings with Sandersons have negatively tainted the times we had in our home. The communication we received was unprofessional and unhelpful. We spent hours drafting emails to highlight how ridiculous we felt the deductions to be. It took many weeks before we even saw a more concise breakdown/evidence of what they were proposing. How can you charge £415.00 for a clean? How can you charge for dust and expect us to pay when you had viewings days after we moved out?. I feel taken advantage of as a student and upset that our efforts to clean the house and leave it in a better condition than when we found it has been dismissed. There were discrepancies in what was being charged for which required clarification. There have been several unanswered emails and phone calls. We had to email several times to get a reply on occasions. This was frustrating as I was adamant that I needed to speak to someone. I think this evidences a lack of professionalism from Sandersons and a priority to get our money rather than discuss the issues they had with the house. Me and my housemates took this to TDS where we were awarded a large sum of our money. We were told the dispute could take up to 18 months which we felt was a way to deter us from taking this matter further. We are honest, decent, hard working people that if at any fault would have happily paid. But we were not at fault. I urge any students/tenants reading this to stand up and fight for what you know is to be right. I feel that I could go on, but in order to have closure from what has been a mentally challenging ordeal I can rest in the knowledge that despite us not receiving all money (which if I had the opportunity I would continue to contest) we got back most of the money which is rightfully ours. I would like it noted that I do not like speaking negatively of any company, but unfortunately on this occasion I believe this has warranted a bad review. Sincerely, ImogenNegativeResponsiveness, Professionalism

Imogen · 24 October 2021

★★★★★ 5/5

Google

Nadeem has been handling my tenancy application from the outset. He is polite, affable and professional. He arrived well in time for my viewing, was impartial and communicates well via email and over the phone. I give him 10/10 for customer service. Unlike other letting agencies, who shall remain unnamed, I like that with Sanderson's you are paired with the same colleague throughout the letting process, from initial viewing to reference checks etc. It provides certainty and reassurance to the prospective tenant.

Umar · 24 October 2021

★★★★★ 5/5

Google

Cherie was an absolute super star. This is my first house purchase, and she looked after me every step of the way and ensured that everything went through as fast as possible, even though I knew nothing about what I was doing! She went above and beyond what was expected of her, and without a doubt, as a result of her persistence saved me a bunch of a money. If you have the opportunity to work with Sandersons, or Cherie then you are lucky! Thank you very much :)PositiveResponsiveness, Quality, Professionalism, Value

Philip · 24 October 2021

★★★★★ 5/5

Google

We had the pleasure of dealing with Sandersons as buyers not sellers. With a long and complicated chain it was not the easiest process. However, we would like to mention one lady in particular who helped us through, 'Kerry Blue'. Kerry was absolutely amazing throughout, providing us with constant routinely updates, always chasing agents for continuing changes and just a friendly chit chat now and then, making the process a less stressful one. So we, thank you Kerry for helping everything run smoothly. We got there eventually and are now starting to settle in our new home.PositiveProfessionalism

Chipyedd · 24 October 2021