Sandersons UK Land & New Homes reviews in Canterbury

★★★★★ 5/5

Google

I have experienced Sanderson's efficiency in several areas - finding a flat to buy (associate Antonia Costa), house management, but I would particularly like to mention the purchase support and associate Charlotte Brown. It seems that property lawyers in general are not very nimble. In addition and I had a challenging situation laden with occasional difficulties. Charlotte was very efficient and precise, polite but persistent in pursuing my interests. She went into every detail of my situation and was able to reassure at acute moments. If it wasn't for Charlotte Brown - I don't know if Christmas would have happened for me and my daughter. And now, I believe it will. I am very grateful to both Sanderson and all his staff and wish them a very Merry Christmas.

Evgeniia · 28 December 2023

★★★★★ 5/5

Google

Jade was a warm, knowledgable and friendly estate agent who made the process of looking for a property not only easy but fun! She answered all questions honestly and efficiently and made the whole process much easier for me and my boyfriend. I always find it very awkward going into other people's houses for viewings when they're at home, but she made pleasant conversation with the tenants and created a great atmosphere which is really what you want when doing such a stressful task! Im very grateful for her help and would definitely contact her again in the future for help viewing and finding properties

Elz · 28 December 2023

★★★★★ 5/5

Google

We have bought and sold a property with Sandersons recently and they have been outstanding. Antonia dealt with our sale brilliantly, staying in touch with us whilst we were abroad, navigating a time difference, to finalise the sale and our purchase. Vicky showed us around the house we bought several times, and she was so friendly and accommodating. When our sale progressed, Charlotte took over and just made the whole process so smooth. She was super efficient, knowledgeable, always available, and communicated regularly. She even patiently guided me through a little wobble I had! And when Charlotte was away from the office for a few days, Kerry took over seamlessly. If I had to sell another house tomorrow, I would have no hesitation, I would use Sandersons. You get the best team in your corner expertly guiding you through from start to finish.

Victoria · 28 December 2023

★★★★★ 5/5

Google

Sanderson's Estate Agents were a pleasure to deal with, providing an excellent professional service throughout the whole process. Antonia's enthusiasm for the house from the start gave me great confidence and her personal interest and determination to find a buyer for my mother's property and provide help during the whole process was most reassuring. Once the sale had been agreed, Kerry kept me regularly informed with the progress and contacted me immediately when action was required in order to reach an eventual completion. She was a great help. I would have no hesitation in recommending the company. Thank you to all the team. Your efforts were much appreciated. Doug Lucas

Doug · 28 November 2023

★★★★★ 5/5

Google

Jade was very professional. I sent an email to the office through the Zoopla app for my interest in renting an apartment, and I got an international phone call the next day by Jade. Although I was abroad and couldn't do the viewing, she asked me to manage the viewing by my friend. During the viewing, my friend and Jade was on a video call with me, and Jade explained every thing. Besides, Jade was very cooperative, she used to take minutes, an hour, two hours or less than 24 hours to response to my mails, and in every time she explained again and again all the related matters, or asked her colleague to answer my inquiries. Jade was so friendly, and this is very important thing to me as an international tenant. I was lucky to be Jade's client. Appreciate her efforts, many thanks to her.

Amna · 24 October 2023

★★★★★ 3/5

Google

Moving with sandersons was ok, it was our second time renting through an estate agent. This time fully managed by the agent. Julie was very kind showing us round and managed to get us the property over other prospective viewers. The system sandersons used as the referencing process was very difficult and at times frustrating. Also once in the process, there seemed to be little room for manoeuvrability on their side which having met the landlord to me seems more about Sandersons wanting to maximise their income rather then the landlord actually rejecting the requests we made. I still don’t agree with paying a premium extra rent for having dogs when you pay a substantial amount of deposit to cover these things as well not sure if this is a sandersons but never had to do this last time round!

Daniel · 24 October 2023

★★★★★ 5/5

Google

From the outset, Sanderson's agents have been efficient, courteous and helpful. We dealt with Antonia initially and appreciate all her efforts in the early stages. As the deal progressed, we had outstanding support from Charlotte. She was fantastic in pressing both sets of solicitors. Charlotte went above and beyond to gather information which certainly speeded up the sale. Charlotte is enthusiastic and positive, and we really value her hard work. Of all the professionals we dealt with, in the process of buying and selling, Charlotte was head and shoulders above the rest. Thank you, Sandersons.

Ysabelle · 24 October 2023

★★★★★ 5/5

Google

Thank you to Craig for being so patient with us while we made up our mind on the house. And wow, how lucky were we to have Charlotte from Sandersons helping us with the purchase process. We hit a few bumps along the way and she was right there with us making things happen when we thought we had hit a brick wall. Wouldn't hesitate to use the team again. Made a hard process a lot easier.

Sarah · 24 October 2023

★★★★★ 5/5

Trustpilot

A rare balance of professionalism, whilst feeling as though your best mate is taking care of your sale

So refreshing to find such a professional, considerate and caring estate agent. From the very first phone call, with John at the Wells branch, through the whole process so far, majority of the time with Kirsten, has felt very comfortable and that we’ve been in extremely safe hands. It seems there is a real skill at Sandersons in matching potential buyers to our home that we’ve cherished for 10 years.

Jacqui · 2 August 2026

★★★★★ 5/5

Google

I have dealt with this firm for quite a long time and received excellent services in all fronts. Today I want to illuminate Michelle Mathews who have been an asset and a devoted employee that served me as a landlord with patience and a high degree of professionalism. She has been very helpful in addressing all the financial issues, answering all the questions and paying all the bills on my behalf whenever she can. It is also important to give credit to Ms Donna Millen for her relentless efforts in management. She is always proactive in tenancy agreement renewals, follow up in maintenance, and respond to any questions promptly in a timely manner. I wish both Michelle and Donna a profound success in their careers.

Ibrahim · 16 August 2025

★★★★★ 1/5

Google

My experience with Sandersons was appalling. Communication was consistently unprofessional and dismissive, with delayed and passive-aggressive responses. The agency showed complete disregard for tenant safety and wellbeing. The property was also in terrible condition dusty, neglected, and far worse than when advertised. We left it in a better state than we received it. Overall, Sandersons proved to be unreliable, uncaring, and unsafe I would strongly warn any student against renting with them.

Mon · 2 November 2025

★★★★★ 5/5

Google

My sales progressor Linda has been fabulous and got a very tricky sale over the line by going above and beyond.

Chris · 20 November 2025

★★★★★ 1/5

Trustpilot

Wells branch

Wells branch, Pretentious, snobbish and discriminatory. After booking a valuation the previous day, a representative called me 2 hours before the appointment time to explain that the fees would be a minimum of £4000+vat plus £300 for marketing. Clearly didn't want to sell my property as we are on the lower value side(despite selling my neighbouring property), These people have completely forgotten that we are the customers and without us they would not have a business.

Edmond · 2 June 2026

★★★★★ 5/5

Google

Donna Millen is a superstar! Always professional and friendly, she reacts promptly and efficiently and is a pleasure to work with!

Rachel · 5 November 2025

★★★★★ 5/5

Google

In the process of getting a rental property with Sandersons. First experience with an agent and I cannot fault the support of Steff Keen. She has been at the end of the phone and email when needed and answered my many many questions very promptly. Steff was very approachable and nothing was too much trouble. Would highly recommended 👌

Becky · 25 June 2024

★★★★★ 5/5

Google

Finding an apartment to rent was such a stressful journey, however, Jade made this very simple for me. From the very first time of viewing the apartment with her , she's been very amazing. She's got a lovely smile. Customer friendly and easy to relate with. She reassured me and she stood by her words. Thank you very much, Jade. God bless Sandersons. Five stars, well deserved! 😊

Oluwakemi · 28 November 2023

★★★★★ 5/5

Google

Heidi has proved to be attentive- kind - professional- and fast moving - quick to pick up any concerns - and address them immediately- we our confident Heidi will find us our new home x Heidi Definitely gives 💯 and it’s obvious Heidi is committed to her profession x thank you Heidi x …

Susan · 24 August 2024

★★★★★ 5/5

Google

One Call has had the pleasure of working with Sandersons for many years, carrying out maintenance and refurbishment works on landlord properties. The team at Sandersons are extremely knowledgeable and always go the extra mile to look after both the homes they manage and the tenants living in them. It’s a relationship we truly value.

Chris · 11 February 2026

★★★★★ 5/5

Google

I had a very good experience renting through this agent. They were professional, helpful, and made the whole process smooth and easy. I’m very happy with the service and would gladly recommend them to others.

Mohammad · 11 July 2026

★★★★★ 1/5

Google

Everything to do with dealing with the Lettings office has been excellent - really polite staff, in particular Chloe who let our property to us and was so friendly all the time. Unfortunately, as with so many Lettings agents it goes downhill as soon as you deal with property management. Our house did look like a squat but with great potential so we took it on with the promise of a full clean to be carried out. It then wasn’t cleaned prior to our move-in date, and took Sandersons 5 days to get cleaners to come and sort the place out. Any email exchange I had with property management who’s job it was to sort this out was very blunt - Kay Proctor never seemed to want to answer any questions of offer a polite reply or even apology. This was chaotic for us as we had nowhere to go but to arrive at some relatives houses with no notice. There was no apology or offer of compensation to house us for the week that we were effectively homeless due to already vacating our previous home. The house was then made mostly clean, but we spent days carrying out some extra cleaning to make it properly habitable. See the attached images as a sample before and after on one section of flooring - this stained floor was deemed clean enough by the cleaning team, but worth our time to get it done properly. The same elbow grease was needed in various parts of the house. There’s a lot to say about the back and forth with the management team about works to be done on the house that have been promised but not carried out, but it’s still ongoing. We’ve just had the old stove removed from the garden - after three weeks of it being sat there with an initial proposal of ‘a few days’. There’s still rotten windows to be fixed and broken locks that were all supposed to be done before we moved in. There’s lots of positive reviews, but looking closer reveals that these are mostly related to sales. They do a good job of looking after ‘customers’, but unfortunately this extends only to house buyers, sellers, and landlords. Tenants don’t seem to get the same treatment - I think the team may be very used to dealing with students who I’m sure might be nightmarish at times, but unfortunately the rude treatment seems to rub off onto all others under the ‘tenant’ category.

Barney · 24 October 2022

★★★★★ 5/5

Google

I have been registered with Sandersons for several months whilst looking to purchase a house in Canterbury. During this time I have met Craig several times for viewings and always found him to be courteous, professional, informative and understanding of our requirements. Re-locating from another county is not easy! Having finally had an offer accepted, I can hand on heart add that Craig has been so efficient in the process, that I have absolute confidence in him that the transaction will go smoothly. I would not hesitate to recommend Craig and his colleagues to anybody looking to buy or sell a property.

Andrew · 24 October 2022

★★★★★ 5/5

Google

Charlotte was incredible. Responsive, proactive and super on the ball. Honestly couldn’t have asked for a better person to help see a transaction through. Will 100% be coming to her for anything in the future. Thanks again!

Olivier · 3 April 2025

★★★★★ 5/5

Google

Chloe has been very supportive throughout the sale of our property, and exemplary in keeping us posted along the way. Well done Chloe.

Kim · 21 August 2025

★★★★★ 5/5

Google

We’ve had a really positive experience working with this property company. Josh in particular has been excellent, incredibly proactive with his sites and always on top of what’s needed. He works closely with the Directors on site and consistently feeds back to us regarding servicing and repairs, which makes everything run smoothly and efficiently. It’s clear there’s strong communication and genuine care taken in managing their properties. We really value the professional and collaborative working relationship and look forward to continuing to work together.

Caren · 11 March 2026