Trusted Agent profile · Canterbury
★★★★★
325 reviews across 2 platforms
Head Office - 26a Castle Street, Canterbury, CT1 2PU, CT1 2PU
Sandersons UK's office in Canterbury, at Head Office - 26a Castle Street, is rated 4.5 out of 5 across 325 reviews on two platforms, including 289 Google reviews rated 4.6.
Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
5/5
GoogleI cannot recommend Heidi enough with the purchase of my daughter’s flat. The communication is accurate and quick to reply to any questions we may have. Heidi has made the process a lot more enjoyable and less stressful Thank you !
Hi Jacqui Thank you for your kind words, it’s been a pleasure working with you. Best Wishes Heidi
5/5
GoogleJade Clubb was an excellent agent to work with, everything was clear and easy. Helped me and my partner secure a lovely property, couldn’t have been any better. Definitely recommend Sandersons as an agency, thank you very much to Jade :)
Thank you so much for taking the time to leave such a lovely review. I am happy I was able to help you secure the property. Best Wishes Jade
5/5
GoogleWe had a great experience with Sanderson in Canterbury with the estate agents Vicky and Antonia, They were so kind , friendly and helpful and very quick at responding to any worries or questions, I would definitly recommend them and use the firm again, Thanks
So glad you've been happy with everything we've done! - thank you for your kind review. Antonia :)
5/5
GoogleBrett and Kerry at Sandersons were fantastic in guiding me through the purchasing process for a property. They were both efficient communicators and able to meet appointment times. Very honest, experienced estate agents with not too much fluff !
Thanks so much for the lovely review. It was a pleasure to assist you and we wish you all the very best.
5/5
GoogleWe have a great experience with sandersons, I hope someday, they will manage my property too. They are very detailed and pay attention to details. I got my deposit in full and faster too. Thanks to my landlady Ms Theresa and my property manager Aimee.
5/5
GoogleLet me commend Sandersons for arranging the sale in difficult times and thank their Canterbury sales team for their patience and understanding in listening to our wishes, hopes, and concerns, and for always giving honest and helpful advice.
Hi Peter Thank you very much for your kind words. It's been a pleasure working with you on the sale and I'm so pleased that we managed to get it sold, exchanged and completed for you and your daughter. Wishing you both the very best of wishes. From the whole of the Canterbury Team
5/5
GooglePurchased a house through Antonia at Sandersons and it’s been a pleasure. Quick to come back to us and nothing was ever a problem. Thank you for everything!
Thank you for your review Gill - so glad we got there for you. Best of luck with the move! Antonia :)
5/5
GoogleHeidi was a massive help in allowing me to leave the property early and even found new tenants that would take over the current contract without having to pay any exit fees! Heidi kept in contact keeping me up to date with everything going on as it was happening. Could recommend her and the team anymore they were great!PositiveResponsiveness, Quality, Professionalism
Hi Tommy, thank you so much for your feedback and I am happy to have helped! - Heidi
5/5
GoogleLovely team at Canterbury Sandersons, always available to help and very efficient.
Thank you for your 5-star review! We're delighted to hear that you've been happy with our service.
5/5
GoogleNadeem was very helpful at the beginning in giving useful details on the house we were interested in. He also gave us a quick appointment for the visit. However, after that he didn't do any effort to suggest new houses or any help to solve the renting problem.PositiveResponsiveness, Professionalism
Hi Chefi, thank you for the review, hopefully one of the houses we have will be the one for you! - Nadeem
5/5
GoogleI really recommend Sanderson Agency for renting! They are very nice and helpful. Their team is professional, responsive, and truly cares about their clients. The process was easy and not stressful. The houses are clean and in good places. If you need a good rental agency, go with Sanderson Agency!
5/5
GoogleNadeem was cheerful and I had an amazing time during property viewing at St.Peters grove. He was helpful and gave proper advice about letting requirements for properties. Sandersons are doing a wonderful job and hope to find my new abode through them soon. Cheers! AffanPositiveResponsiveness, Professionalism
Dear Affan, I am glad we have provided a great experience so far! I am hoping the property you are viewing is the one for you and fits all of your requirements. - Thanks, Nadeem
5/5
GoogleJulie was amazing. She went out of her way to accomodate our needs to support my son and I gaining our new rental property. I am very grateful for her understanding and kindness. A true professional, someone who clearly loves her job. Thank you
5/5
GoogleWe have been dealing wth Josh on arranging Insurance for his clients and he has been very easy to deal with including giving us the appropriate information that we require to obtain quotations and prompt payment.
Thank you for your kind words, I really appreciate the feedback. It’s been a pleasure working with you as well, and I’m glad I’ve been able to make the process smooth and efficient. Looking forward to continuing to work together! Many thanks Josh
5/5
GoogleIt has now been one month since we moved into our new home, and we couldn’t be happier. This purchase was only possible thanks to the support and leadership of Charlotte and her colleagues at Sandersons. While I understand that Sandersons, like any agency, benefits from the transaction, without their dedication, this purchase would not have been possible. Due to some miscalculations, we had no choice but to pull out of the purchase. At that point, Charlotte took the lead and, with the help of the seller and our mortgage advisor, navigated all the formalities to ensure the purchase could go ahead. We are incredibly grateful for all of Charlotte’s efforts, along with the support of her colleagues Chris, Heidi, and Antonia.
5/5
GoogleSandersons through their excellent marketing techniques achieved 15% more for my property than two budget estate agent valuations and 11% more than other local high street estate agents, proving you get what you pay for. I cannot praise Chris, Charlotte, Vicky and the Sandersons team more highly for their professional support throughout the entire sales process. Moving home can be extremely stressful however we felt from the outset we were in safe hands. I would reccomend them to any potential seller.
Hi Steve Thank you so much for your kind review. It was a pleasure working with someone as efficient as yourself and I know your buyers are grateful for this too. I wish you the very best with this next chapter and please remember where we are if ever you need us. Warmest Wishes Charlotte
5/5
GoogleNadeem helped me and my friends through the process of finding a new house and he was nothing but professional and helpful throughout the process. We had spent the better part of a year looking around but thanks to Nadeem, we got everything sorted and are looking forward to moving in🥳PositiveResponsiveness, Quality, Professionalism
Hi Alice, thank you so much for the lovely words! I hope you enjoy your year to come and lets hope it gets back to normal sometime soon - Nadeem
5/5
GoogleI have just sold with Sandersons. I worked with Heidi and Linda. Both were so helpful - proffesional and empathetic. Highly recommend.
Thank you so much for taking the time to write us a review. It was our pleasure to help you sell your lovely home. We wish you all the very best with your new home and hope that you think of us should you need any assistance in the future. Best wishes, Linda
1/5
GoogleWhen the end of tenancy came to an end we were pinned blame for damage that we were assured was not our issue and had to pay the cost of a brand new appliance, even though the kitchen was being renovated so would’ve been replaced! And had to pay £100 for cleaning even though the house is being refurbished, it was in an awful state when we moved in and we cleaned it at the end of our tenancy to a better condition than it was when we arrived. Be careful students because they took our money even though people in the house were not comfortable or happy with the final charges being taken from our deposits.
Hello Emily I am sorry you feel deposit monies were taken unjustly. We work from an independent checkout report which gives us an unbias decision on what we can deduct from a deposit as this is fairest way for both tenants and landlords. You were not charged the full cost of a brand new oven, you were charged a contribution towards a new oven due to damage as the oven was three years old. The clerk that conducted the checkout believed this to be a fair resolution. The checkout report also deemed a clean necessary and clearly showed photos as evidence. The landlord was within her rights to deduct for this. From our perspective, if we could give full deposit returns to all our tenants this would be wonderful. Negotiating deductions is both lengthy and stressful for all concerned so it would never be our intention to take monies for our own gain as we actually loose money as a company through the amount of staff time it takes. The monies go to the landlord for works needed, not to us. I am sorry that you feel you did not get the resolution you had hoped for. I wish you all the best for the future and hope that you can now understand it from our perspective. Kind regards Jess
5/5
GoogleWe recently used Sandersons to find new tenants for two separate properties and had a great experience with both. The marketing photos they took and video tours were fantastic and generated a lot of interest. Sandersons undertook all viewings, giving clear feedback to us. We also used their checkout report and inventory report services so the condition of each property was clearly agreed with outgoing/incoming tenants in a comprehensive report with lots of photos. For the new tenancies they carried out referencing checks, right to rent checks, prepared and issued the tenancy agreements etc. I will be using them again soon on another property.
Thank you so much for your lovely review. It's been a pleasure working with you and we look forward to doing so again very soon. Best Wishes
5/5
GoogleThe sales team at Sandersons , Heidi, Craig and Antonia , have been extremely good, very proactive and supportive. There when you need them, always available for advice etc. Good , useful and fast responses to emails, phone calls etc Also and very importantly for someone like me who hasn't sold a property for decades, they have been helpful , friendly and easy to get on with . Essentially a lovely group of people. I would 100% would recommend them to friends looking to sell property and Iwould use Sandersons again for future sales!
Thank you for the lovely review, Mary. It's been a pleasure working with you as a landlord of ours for years. We're glad we now get to sell it for you, and you've been happy with everything. Best Wishes Antonia
5/5
GoogleIncredibly efficient and knowledgeable from the start to the end. Thank you so much for the incredible service.
Thank you Natalie! It was a real pleasure helping you through the house sale. Antonia :)
5/5
GoogleThank you, Jade and the team months of searching and you smash it for me, outstanding.
I am glad we were able to help you find your new home, I hope you are very happy there! Best Wishes Jade
5/5
TrustpilotI appreciate them now
First property I rented was through this agent. They used an online form to report issues and responded quickly. Unfortunately I had to leave that property but wish I could have taken this agent with me to the next one. So miserable with current agent and truly appreciate the professionalism and quality service I had before, now that I see how bad it can be with other so called market leaders. Ah well. If I move again, hopefully it will be to my own property, or I will be back with Sandersons.
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