Trusted Agent profile · Canterbury
★★★★★
325 reviews across 2 platforms
Head Office - 26a Castle Street, Canterbury, CT1 2PU, CT1 2PU
Sandersons UK's office in Canterbury, at Head Office - 26a Castle Street, is rated 4.5 out of 5 across 325 reviews on two platforms, including 289 Google reviews rated 4.6.
Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
5/5
GoogleSandersons has been done excellent service and timely support for their customers… highly appreciated , especially Mrs. Jade who gave us full support and guidance accordingly 👌 …
Thank you for taking the time to leave us a 5 star review. Best Wishes
5/5
GoogleFriendly and efficient staff. Every effort was made to make my visit to their office a pleasure.
Thanks for the five star review Gavin, pleasure working with you, Many thanks Donna and team.
5/5
GoogleSandersons have done a marvellous job marketing and selling my property in just two weeks. The communication and support from Antonia Costa, sales agents has been first class. I would highly recommend.
Thank you so much for your lovely review, been such a pleasure working with you! Antonia :)
5/5
GoogleExcellent service, professional & I am more than impressed with the communication. Special mention to Nadeem & Heidi who were brilliant from start to finish. Superb team members & an asset to Sandersons. I highly recommend this company & will use them again when I need to in the future.PositiveProfessionalism
Thank you for your review Met, it's so great to get feedback and I am glad you are happy with us!
5/5
TrustpilotExcellent Canterbury Estate Agents
It was a long arduous sale, two buyers pulled out and the third time we had a ‘I want 3% off’ just before exchange. That said Charlotte in the progressions team kept me Informed at every turn offering sound advice and kept pushing the buyer and both sets of solicitors until completion. I have used Sandersons before and I will use them again, my experience of the Canterbury office from marketing to sale has been positive all the way.
5/5
TrustpilotThermal blinds
Although there were minor delays in fully completing the fitting of blinds in the extension, Craig Knowles kept us well informed which mitigated the waiting time. He completed the job professionally and took time to demonstrate and explain the correct operation of the controls. We were very pleased with his excellent work and friendly yet professional manner. The duet blinds have proved their excellent thermal capacity in this very cold weather.
5/5
GoogleThe staff are very friendly and helpful with quick replies to questions. Would recommend them.
Thank you so much for your 5 star review, its a pleasure working with you.
5/5
GoogleSandersons were absolutely great in the way they dealt with our property purchase in Margate. From start to finish, Heidi Rocks was professional, warm and helpful. Nothing was too much trouble for her. We went from first viewing to accepted offer in 48 hours. I would not hesitate in recommending them to serious buyers anywhere. Mike Morton
Hello Mike, your feedback is appreciated and we wish you all the best in your new home.
1/5
GoogleI really had a very bad experience with the agency, to be precise it was at the level of property managment, i reported a lot of issues concerning the maintenance repairs, they keep on ignoring me for a quite period of time. That was unprofessional, unresponsible, and a carless kind of act.
We are committed to delivering the highest levels of customer service and we know our business has grown through the recommendations we receive. We are disappointed to receive this 1 star review. Please contact the Lettings Director, Jess Haskins at j.haskins@sandersonsuk.com so that we can investigate this further for you.
5/5
GoogleAll members of staff were helpful and professional. I was delighted with the marketing which led to a quick sale.
Thank you for your lovely review Libby - It's been a pleasure working with you!
5/5
GoogleGreat communication from Kerry all the way through. Would highly recommend.
5/5
GoogleWe put our house up for sale in Chartham, Canterbury just before Christmas 2019 when we first met Chris Murphy. After enquiring of our needs and obtaining details we then met their professional photographer and later still three wonderful ladies - Kellie George, Antonia Costa and Heidi. Later still we were introduced to Alexandra (Ali) Groen. After several views, an offer was made and accepted in mid-January. Throughout this the above ladies kept us updated and accompanied the prospective buyers, in particular Antonia. They were continuously contacting us to update re potential visits and feedback. By chance SANDERSONS were also the agents for the house we bought and my wife and I cannot thank them enough for the help they provided from start to finish. Well done all of you and would not hesitate in recommending you to other potential buyers and vendors.
5/5
GoogleThe service from this estate agent has been great - in particular Nadeem who I have had the majority of dealings with. Very helpful and informative with all my queries and efficient in processing everything. Would definitely recommend and use again.PositiveResponsiveness, Quality, Professionalism
Thanks Pete, its been a pleasure working with you and I hope your move-in and the year to come goes well! - Nadeem
5/5
Googleclear, concise, and friendly agency
Thank you for the 5-star review! I hope you'll be very happy in your home, it's been lovely working with you. Antonia :)
5/5
TrustpilotNeil is a great ambassador and a professional.
The service from Head Office is disappointing recently but Neil Pennell restores my faith in the company. He is reliable, does what he says he will [unlike Head Office customer service] and gives an excellent service in a friendly and very professional manner. Sandersons should hold on to this chap as he is a great ambassador for your firm which does supply wonderful blinds but has a useless Customer service team in Head Office.
5/5
GoogleSanderson's were simply amazing. Our agent Lettie was welcoming and so helpful when viewing our apartment. The service was amazing throughout and a wonderful gesture of a welcome goodie box was provided when we collected our keys. I can highly recommend them.PositiveResponsiveness, Quality, Professionalism, Value
Thank you so much for your kind review. It is always a pleasure to receive such positive feedback, I hope you enjoy the goodie box! Best wishes, Lettie
5/5
GoogleJade from Sandersons Canterbury has been brilliant. This was our first buy-to-let property, and as new landlords, we had a number of questions. Jade couldn’t have been more helpful and was always on hand to offer advice.
5/5
GoogleFrom a buyers perspective Sandersons were a breeze to deal with. From the first viewing, to helping progress run smoothly, all the way up to handing us our keys, they really were outstanding. Nothing was too much trouble, phone calls were answered and returned promptly, Chloe, Nikki, Craig and their team were all brilliant in every way. We love the home we've just moved into, but if we ever come to sell -these guys will be the first on my list to call!
Thank you so much for your lovely review. We pride ourselves on the start to finish customer service that we deliver so this feedback is always most welcome. We're so pleased to hear that you have settled in well. Best Wishes
4/5
GoogleExcellent, professional and very friendly service.
Thank you for taking the time to leave us a review. Much appreciated from the Sandersons Team
5/5
GoogleHeidi and Antonia have been absolutely AMAZING. Their support, knowledge and guidance has been incredible. We would not have reached this point without them and will be forever grateful. They truly supported us every step of the way, nothing was too much for them. Thank you so so much - highly recommended!
Thank you for your lovely review Loveday- We can't wait to see you both moved and settled into your new home! So glad you've been happy with everything so fair. Best wishes Antonia and Heidi
5/5
GoogleSanderson’s have been absolutely wonderful throughout us booking our new apartment, and Jade has been an absolute star throughout the process. Always been helpful and supportive through the entire process.
Hi George Thank you for taking the time to leave us this review. It has been a pleasure helping you find your new home. Best wishes for the future Jade
5/5
GoogleHad such a positive experience with Sanderson’s. A special thank you to Jade who made the experience so much easier and went above and beyond with service. Thank you
5/5
GoogleGreat service as always
Thank you for your 5 star review! We're so glad to hear you've been happy with everything.
5/5
GoogleVery well spoken. Was able to answer all our questions well. Good at engaging with us, conversations were flowing and helped us feel comfortable. Thanks Nadeem. Chloe and Susan are really kind and helpful, very professional ladies
Dear Simeon, It was a pleasure to meet you and Kaaya. I wish you the best of luck with next years studies - Nadeem
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