Sandersons UK Land & New Homes reviews in Canterbury

★★★★★ 5/5

Google

Excellent service. Professional and friendly. Would highly recommend.

Katie · 10 October 2025

★★★★★ 1/5

Google

Very unprofessional service: failed to attend a viewing, which cost us time and money to attend, and then were incredibly rude on the phone about it (I had even called in the morning to confirm time and place). Later in our search, I called about another property despite misgivings about using them, because we liked the house, however, the person I spoke to was also incredibly rude and patronising. I've noticed the comments on other bad reviews saying "they can't find them on the system", but I assure anyone reading this, I am not "mistaken" about which estate agent gave me these issues. Thankfully found somewhere with another agent.

Suzy · 24 October 2020

★★★★★ 5/5

Google

Having looked at properties in Canterbury, we were introduced to a charming, knowledgable, professional and splendid person, Heidi. Heidi's ability to arrange viewings super fast with personalised, professional guidance and relaxed conversations, yet remaining calm, warm, professional and friendly, was incredible and delightful to experience. We are so grateful to have met Heidi, who by far has exceeded our expectations, kept us focussed and positive throughout the process of locating a lovely property, exactly in the location we want to live. Five stars fall short of Heidi's professionalism, so we award her 10 out of 10 stars. Kind regards

Douglas · 24 October 2020

★★★★★ 1/5

Google

I have rented through other estate agents in Canterbury for 3 years and have found Sanderson's quality of service this year to be disappointing. The lack of respect for me and my housemates throughout my tenancy was appalling. The most problematic instances were the organisation of house viewings without informing us all. They emailed one person when we were on separate tenancy agreements per room and all needed to be informed they would be entering the property. On several occasions I only found out they had been in the property afterwards. We emailed them several times about this and only after we refused entry as we were home and did not know about a viewing did they start remembering to inform us. In addition there was a lot of confusion over what was expected of the landlord and what was expected of Sanderson. Organisation seemed to be a problem and I would advice fellow students to avoid. One positive I can state is that the staff were always polite.NegativeQuality, Professionalism

Georgia · 24 October 2020

★★★★★ 5/5

Google

I both bought and sold my house through Sandersons, and was highly impressed with their service. Looking around the new house, Heidi met me at the property each time and was very helpful and very accommodating in fitting me in. On putting my existing house on the market, the service was excellent , the photos and brochure looked great and the house was only on the market a very short amount of time before selling. During the rest of the process both Kellie and Antonia did a great job communicating with me and making sure everything went smoothly up to completion and exchange. I would happily recommend Sandersons in Canterbury, they really took the stress out of moving!

Will · 24 October 2020

★★★★★ 5/5

Google

The team at Sandersons worked hard to get us a committed buyer in a difficult market. We had lots of viewings all handled by the team. They have been knowledgeable and professional throughout.

Karen · 13 December 2024

★★★★★ 5/5

Google

Ashley Lewis was extremely helpful throughout my flat viewing and move in process, he was on hand start to finish and able to respond quickly and efficiently when needed. Ashley is a credit to Sanderson.

Jasper · 12 January 2024

★★★★★ 5/5

Google

We have been with this agency for almost 2 years now and the overall service is great. We've been looking for a different house and we received great help and professional service from the agent Needem Makhalfa. He helped us proceed through the whole process and made everything clear from the beginning till the end and also was very friendly. I'm happy with the service and the effort he put into helping us.

Bartek · 24 October 2021

★★★★★ 5/5

Google

Excellent customer service from Sandersons on every aspect of my property sale - from the quality of the initial listing to the meticulous support at every step of the process through to exchange and beyond. Kerry Blue in particular should be singled out for her highly professional, 'nothing is too much trouble' approach, always responding immediately and going the extra mile to keep my complex sale moving forward. Thank you, Kerry!PositiveResponsiveness, Quality, Professionalism

Suzi · 24 October 2021

★★★★★ 5/5

Google

Very impressed with Sandersons (as a buyer). Knowledgeable about the property, polite, personable, quick to respond to communications, always on the ball, and extremely pro-active in contacting both lawyers, myself, and the seller when conveyancing was in danger of going into a black hole during lockdown. And the little welcome pack (including prosecco!) on completion was the winning touch, as a result of which I am slightly the worse for wear as I write this.PositiveResponsiveness, Quality, Professionalism

Stephen · 24 October 2020

★★★★★ 5/5

Google

Having had a wasted six months being largely ignored by another Estate Agent, I moved my property across to Sanderson's. From the outset they were completely different, listening and responding, and taking time to 'get' the unique nature of my Grade II Listed Property. Exellent character-filled photographs and a stunning brochure has already seen a good number of viewings (far more in the first few weeks than the previous Agent achieved in six months!). It is such a pleasure to work with the team there and their professionalism shines through; from Chris Murphy's first meeting to discuss the sale, through to Kellie and Antonia taking the time to ask many questions and get a feel for the property on their initial visit. A special mention for Heidi Rocks whose infectious enthusiasm buoys up the process of selling a home. Sandersons Canterbury team have offered a professional service, whilst retaining an all-important friendly and personal approach that inspires confidence in them.

Freddie · 25 October 2019

★★★★★ 5/5

Google

I used Sandersons for a separate purchase and sale of properties in the city. At all times the staff kept me up to speed with developments and progress, were very courteous and friendly without overdoing it as is very commonplace these days and were extremely professional at all stages of the purchase and sale. A personalised service without obviously seeming so. On the single occasion when a problem did occur, the manager had already anticipated the possible consequence and had taken swift action to put things back on track. Nice wishes and gestures too on our completion. I would recommend Sandersons to anyone without hesitation.

Paul · 25 October 2019

★★★★★ 5/5

Google

This was my first experience using Sandersons after a recommendation from a friend. I am so glad we took the advice as the service has been fantastic from beginning to end. We were always kept informed of any issues and viewings and offered advice. I have to say the online selling schedule was much more professional also compared to another competitor we used before Sandersons. All in all a great service and I wouldn’t hesitate to recommend them to anyone. I know I’ll be using them again, if and when required.

Derek · 25 October 2019

★★★★★ 5/5

Google

Karen has been very helpful the whole way through this process. Thank you for all of your help with progressing the purchase so quickly.PositiveProfessionalism

Louise · 24 October 2021

★★★★★ 5/5

Trustpilot

Luxating Patellas - Yorkshire Terrier

Our 6 year old small Yorkshire Terrier, Rosa, had surgery 9 weeks ago for luxating patellas in both legs. The skill of the orthopedic surgeon and the after care has been second to none. She had her final x-ray last week and the results were excellent. She is now out of cage rest and is very happy, bouncy and ready to get on with life. We are extremely grateful to the surgeon, Stuart, to Richard and to all the nurses and vets who have taken the very best care of Rosa and us!! Thank you all from the bottom of our hearts

Customer · 21 January 2024

★★★★★ 5/5

Trustpilot

Problems resolved under guarantee

Although I have had several problems with the blinds I purchases from Sandersons they have finally resolved all of them when Alan Robinson arrived with the replacement blinds for my bathrooms yesterday. Alan has been consistently on to the case helping to resolve them and at all times has been efficient, polite and helpful.

June · 13 January 2022

★★★★★ 5/5

Trustpilot

Just had my complimentary internal…

Just had my complimentary internal conservatory valet. Purchased roof blinds last year and am very pleased with the Sanderson product. Rob and Lewis carried out the valet and wow what an amazing job they did. Just to put the cherry on the cake, both Rob and Lewis were a pleasure to have in my home. Punctual, Clean, Respectful and very friendly. Well done both.

Mr · 18 September 2018

★★★★★ 5/5

Google

I have been in contact with Nadeem over the past week concerning finding a rental property in Canterbury. We had quite specific requirements and he went out of his way to find us a suitable property, when other estate agents had been less than accommodating. He was very professional, friendly and helpful and we are very thankful for his help. I would definitely recommend his service to others.PositiveResponsiveness, Quality, Professionalism

Emma · 24 October 2021

★★★★★ 5/5

Google

Antonia at Sanderson's has been fantastic. She is a credit to the team, she's never far from a phone call away and willing to meet early or late to accommodate us. We can't thank her enough.

David · 25 July 2024

★★★★★ 5/5

Google

We purchased a buy-to-let property through Sandersons, and found them to be most helpful, and very responsive in trying to sort out issues as they arose. If there were any holdups the agent (Kerry) was easy to get hold of, and able to communicate directly with the seller, and vice versa if some information hadn't been sent from our solicitor which speeded up and smoothed the whole process.PositiveResponsiveness, Professionalism

Andrew · 24 October 2021

★★★★★ 5/5

Google

Nadeem was very helpful in answering all my questions. All questions were answered and the process was completed promptly.

Jack · 24 October 2021

★★★★★ 5/5

Google

The negotiator was professional, friendly and was ready to answer all our queries. She demonstrated a deep understanding of what it is to be a professional. I am sure she is a great asset to your team.

Omobolaji · 26 May 2024

★★★★★ 2/5

Trustpilot

We ordered electric blinds for our Living Rooms/French windows and bay window

We ordered electric blinds for our reception rooms which included large French Windows. We were not aware at the time of ordering that the UK company had been taken over by Hilary Blinds. The Fitter eventually came (he was excellent - hence the two stars) but one blind for the large French window had left the factory having been strung incorrectly and this meant that we would have to leave it down on the window until the replacement. We were told by the Fitter that this is a regular issue.These blinds are expensive and I really was aggravated that a faulty blind could pass through their factory quality control. It was difficult to find a number to call them on, but eventually, the Fitter gave me one and I got through to a lady who told me that I would get a replacement in due course. I asked for some compensation for the inconvenience and was told that replacing the blind was compensation! She had no training to deal with a complaint and was very defensive. I then asked to be put forward to customer service (as she was from another department) and she then told me she was also customer service! I was so disappointed by her behavior and the inconvenience, I emailed Sandersons with my complaint and have never had even an acknowledgement! To me, this is the worst example possible for customer service.Basically, there is NO customer service at Sandersons and I would certainly never use this company again.

Mrs · 27 September 2023

★★★★★ 5/5

Google

Brilliant thank you. Helped overcome some nightmare obstacles throughout sale and purchase of property. Laughed more than cried and finally able to move home. Everyone was so professional and warm and helpful. Thank you. 🍾🥂 …

WiggAlex · 26 May 2024