Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
★★★★★ 2/5
GoogleLike pulling teeth trying to get a reply to my emails. Even on the phone they were not helpful and I just felt like I was wasting the advisors time. Also has outdated information on their website/facebook marketplace/rightmove - either that or I was lied to about the properties already being let agreed. Was expecting so much more from "Canterbury's Best Estate Agent Guide".NegativeResponsiveness
Charlotte · 24 October 2021
Agent replied · 23 October 2024
Hi Charlotte, thank you for your feedback and for taking the time to tell me a bit more about your experience. I hope that when you are next searching, Sandersons is in a position to help and you find the experience more up to the standard we strive for! - Robin
★★★★★ 5/5
GoogleJade was amazing and helped with everything. Everyone was really quick on email and helped with any questions we had.
Amy · 27 March 2024
★★★★★ 5/5
GoogleMy property is my pension so before choosing Sandersons I researched my choices thoroughly. I'm happy to say that it was the right choice. The staff are excellent and always professional and helpful. They're great at finding good tenants and ensuring my property is looked after. My tenants have always been great and my property has never been vacant. I can thoroughly recommend Sandersons, with no reservations.
Robert · 24 October 2020
Agent replied · 23 October 2024
Hi Rob, thank you so much for your feedback, it's great to hear that you are happy with our service and long may our working relationship continue. It's been a pleasure!
★★★★★ 5/5
GoogleGreat team who rented out my house in North Lane for many years. When I moved to Essex the team helped sell the house without fuss. Thanks!
Barry · 24 August 2024
Agent replied · 23 October 2024
Thank you for your lovely review, Barry. We're so glad you were happy with our service! Best of luck in Essex.
★★★★★ 5/5
GoogleJade showed us around a property and was amazing. She answered all questions we had and has a lovely sense of humour which made us feel really at ease. A lovely lady . Thank you :)
Ellie · 4 June 2025
★★★★★ 1/5
TrustpilotSales side very good
Sales side very good. Once passed over to the Progression Team it all ends rather messy I am afraid.
Had a cash buyer who had been checked to be so. Turned out they wasn't. Waited far too long for information, feedback, phone calls. I did ask for the property to be re-marketed when I smelt a fish a month ago but nobody helped me out. For £5000 I would drive from Southampton to Glasgow in a day and sleep in my car if I had to. Sadly, Sandersons Progression Team do not have the same work ethic. Get rid of everyone in the renamed Regression Team, there is NO point in having them. As much use as a Chocolate Fireman.
S · 28 February 2023
★★★★★ 5/5
GoogleWe faced a lot of difficult decisions and potential problems with our recent sale, especially in view of issues of historic subsidence, but the Sandersons team were brilliant, and instilled us with perfect confidence that we were getting a … More
Judith · 1 April 2025
★★★★★ 5/5
GoogleI had a great experience with Sandersons after struggling to make any progress with other companies. Julie and the rest of team were very helpful from start to finish, and they helped me to move into an ideal location.
Mark · 24 October 2023
Agent replied · 23 October 2024
Hi Mark
Thank you for the great 5 star review. I am really grateful and appreciate you taking the time to share your rating with us. I am so pleased you found the right property; it is a great location for you and I am sure you will be very happy there.
Best Wishes
Julie
★★★★★ 5/5
GoogleBought a property with Sandersons and worked closely with Charlotte. Really positive experience throughout the transaction and was extremely quick and efficient. Very communicative and would absolutely recommend Sandersons to any future buyers/sellers.
Guy · 26 February 2024
Agent replied · 23 October 2024
Thank you Guy for your 5 star review. It was honestly a pleasure working with such a motivated buyer! I wish you all the happiness in your new home and look forward to maybe working with you again some time in the future.
Best Wishes
Charlotte
★★★★★ 5/5
GoogleExcellent company to work with, very professional and very friendly, always willing to help and has provided a great service over the years
Many thanks
Dave · 25 July 2024
Agent replied · 23 October 2024
Thank you so much for taking the time to leave a lovely review. It was an absolute pleasure to assist you with your sale. I wish you all the very best and hope that you think of us in the future. Best wishes, Linda and the Canterbury team
★★★★★ 5/5
GoogleAfter a lot of shady and downright bad agency experiences, Sandersons was a very welcome surprise.
I rented a property through them for about 2 years and never had any issues.
If I emailed them, I'd get a response within 24 hours.
When I was late on rent once they gave me a very polite reminder a week after it was due without making a big deal out of it.
When the end of tenancy cleaners cancelled last minute, Sandersons was very understanding of the situation.
Very friendly staff and easy renting experience.
Aaron · 28 December 2022
★★★★★ 5/5
GoogleSandersons were a delight to deal with throughout my recent sale. They kept me informed throughout the process and I would definately recommend the services of Craig and Lindsay for anyone looking to sell in the area.
Nick · 24 October 2023
Agent replied · 23 October 2024
Thank you so much for your kind review Nick. It was an absolute pleasure to progress your sale for you. Wishing you lots of luck with your future endeavours. Best wishes, Linda
★★★★★ 5/5
GoogleAfter a lot of shady and downright bad agency experiences, Sandersons was a very welcome surprise.
I rented a property through them for about 2 years and never had any issues.
If I emailed them, I'd get a response within 24 hours.
When I was late on rent once they gave me a very polite reminder a week after it was due without making a big deal out of it.
When the end of tenancy cleaners cancelled last minute, Sandersons was very understanding of the situation.
Very friendly staff and easy renting experience.
Aaron · 24 October 2022
★★★★★ 5/5
GoogleCheers to Sandersons, very smart system in place, made my renting processes including referencing much more smoother and less time consuming. Special thanks to (MR) LEWIS ASHLEY who has been very brilliant and clarified my doubts.
Jafar · 24 October 2023
Agent replied · 23 October 2024
Thank you for taking the time to leave us this great review. We're pleased we were able to help in such a way.
Best wishes
All at Sandersons
★★★★★ 5/5
GoogleExcellent customer service when purchasing our property. We had a few bumps in the road that were completely unrelated to Sanderson's and they did everything they could to make the process as smooth as possible and to accommodate us. In particular, Alex and Anita are very deserving of this 5* review. Would recommend.PositiveResponsiveness, Quality, Professionalism
Lucy · 24 October 2021
Agent replied · 23 October 2024
Hi Lucy
Thank you so much for the lovely review. We truly hope that you enjoy your brand new home.
Best Wishes
★★★★★ 5/5
GoogleI found the Sandersons team to be very professional, friendly and helpful during the sale of my property. The marketing of my property was excellent and the photographer they use is a real asset to their business. They had to deal with quite a difficult buyer and solicitor at times and I couldn't fault the way that they dealt with issues. Would definitely recommend.
Sam · 25 October 2018
Agent replied · 23 October 2024
Hi Sam, we were so pleased to be able to help you sell your property and our in house professional photographer will be delighted with your feedback. Although the impact of the quality of the photographs are sometimes underestimated, we see daily the positive impact that professional photography has on the levels of enquiries we receive and in turn the price we're able to achieve for our clients. If we can be of any help in the future, please feel free to get in touch
★★★★★ 4/5
GoogleSandersons is my current letting agent. They have been much better than other letting agents I have had within Canterbury. They have rectified issues with the house as soon as possible and communicated with landlord consistently when it was needed and possible.
I recommend these over other letting agents as they have been good to me and my housemates.
John · 24 October 2020
Agent replied · 23 October 2024
Thank you for your feedback, we always try our utmost to resolve matters as quickly as possible. Communication is key and we find that if everybody is kept informed then all parties involved can enjoy a much more pleasant experience.
★★★★★ 5/5
GoogleCherie at Sanderson's went above and beyond. She went out of her way to ensure that we were informed at every stage and her communications were all fast, friendly and efficient. Highly, highly recommended.
Joanne · 24 October 2023
Agent replied · 23 October 2024
Hi Joanne
Thank you for your kind words and patience during a tricky transaction, we would all like to wish you the very best in your new home.
Cherie and the Canterbury team
★★★★★ 5/5
GoogleI would recommend Sandersons for both property sales and property management services. My property was managed for five years by their committed team (including the excellent Robin Cowley). I decided to sell this past year. The sales process was managed effectively with the property management and sales team working together. I felt well cared for!PositiveResponsiveness, Quality, Professionalism, Value
Simon · 24 October 2020
Agent replied · 23 October 2024
Hi Simon, thank you so much for the kind words! I am glad it takes more than a pandemic to knock us completely off course and I hope all goes well for you in the future.
★★★★★ 5/5
GoogleJust moved into our flat in Canterbury and Sandersons have been amazing. Helpful, friendly and efficient. Second time I have rented through Sandersons and I honestly don't think there is anyone better. Thanks again for all your help and support Sandersons team!
Pizza · 2 December 2024
★★★★★ 5/5
GoogleI can’t praise Sandersons enough. They were amazing and really supportive. Jade in particular made my experience so smooth and possible.
Rebecca · 26 May 2024
Agent replied · 23 October 2024
Thank you for our review. I am glad we were able to help you and your family find your new home, we hope you are all very happy there.
Best Wishes
Jade
★★★★★ 5/5
GoogleBought a house through Sandersons in Canterbury. Really thoughtful team who had no issue with any enquiry that I made. They were very supportive and pushed through the purchase for us, even when getting the keys at 10 to 5!
Special mentions have to go to Ali and Antonia who were both brilliant.PositiveResponsiveness, Quality, Professionalism
Georgia · 24 October 2020
Agent replied · 23 October 2024
Thank you for leaving us a lovely review. We hope you are settling in nicely to your new home.
★★★★★ 5/5
GoogleI was most impressed by the excellent and prompt service both Vicky and Chris provided me today. Thank you so much 👍👏👏 …
Ralph · 12 July 2025
★★★★★ 5/5
GoogleI brought my property through Sandersons. I spoke with Karen on a weekly basis (sometimes more frequent) who answered and helped with every detail along the way.
Thanks for all of your help. They really did try and make the process as easy and stress less as possible.PositiveResponsiveness, Professionalism
Billy · 24 October 2021
Agent replied · 23 October 2024
Many thanks for your review and I am glad that you had a positive experience albeit a little touch and go at times - we worked together well to get the problems resolved and the end result is that you have your first home to enjoy and build a future filled with happy memories. It was a pleasure to work with you on this and look forward to our paths crossing again in the future when you come to move up the housing ladder! Best wishes, Karen
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