Trusted Agent profile
★★★★★
271 reviews across 3 platforms
1 Castle Street, Canterbury CT1 2QF
Caxtons Residential Lettings and Management's Canterbury office at 1 Castle Street is rated 3.8 out of 5 across 271 reviews on three platforms, including 143 Google reviews rated 3.4. Checked 9 October 2026.
Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
5/5
TrustpilotMr Kenan Necchi
Been dealing with Kenan the last few months and I can honestly say that the service provided is remarkable,Always transparent with his information, very professional with his suggestions and very polite.He should be higher up in his career as he has all the credentials of a great leader.Thank you Kenan
Thank you, that is really great to hear and we appreciate you taking the time to feedback to us. Best wishes from the team at Caxtons
5/5
TrustpilotCaxtons -
Extending my sincere gratitude and thanks to Caxtons, Gravesend (especially Charlotte Cunningham and Nicola Webster for their willingness and assistance in supporting good genuine causes.Many thanks in deed.Lance WendenClub Captain 2023 - Birchwood Golf & Country Club.
Hi Lance, we were delighted to be involved, thank you for organising the event! Warm regards, Nicola and Charlotte
5/5
GoogleA massive thank you to Caxtons and especially Susan for a flawless service and making sure that all of the process, from moving in to maintenance, flowed with he upmost smoothness.
Dear Shareen, thank you for your review, great to know you are happy with the service you have received. We do appreciate you taking the time to feedback to us. Warm regards from the team at Caxtons
5/5
TrustpilotKeenan Necci
Keenan Necci has been fantastic looking after our property on Ewell Road,There was a lot of outstanding works stretching back a few years and he has worked non stop to get us the best prices and get the works completed.Good service, great man
Hi Maria, thank you for taking the time to post your feedback, the team and Kenan do appreciate it! Kind regards the team at Caxtons
5/5
GoogleAlice Receptions is the best venue to organize the events. The food quality is also good. The best thing about this place is parking.❤️We enjoy our event alot.
5/5
GoogleExceptional Property Management Experience with Caxton Student Lettings I am thrilled to share my incredibly positive experience with Caxton Student Lettings as a landlord. From the moment I decided to entrust them with managing my student property, they have consistently exceeded my expectations. The team at Caxton Student Lettings is not only professional but also highly knowledgeable about the student housing market. They took the time to understand my specific requirements and concerns, ensuring that the entire renting process was seamless. Their attention to detail was evident in the way they carefully screened potential tenants, matching them to the property to ensure a harmonious living environment. Maintenance and upkeep of the property were priorities for me, and I'm pleased to say that Caxton Student Lettings excelled in this aspect. They promptly addressed any maintenance issues, keeping the property in excellent condition and ensuring the students' comfort and satisfaction. This proactive approach relieved me of the typical landlord worries and allowed me to focus on other matters. Communication with the team was always open and transparent. They kept me informed about tenant feedback, lease renewals, and any necessary legal obligations, providing a sense of reassurance that my property was in capable hands. Their commitment to both the landlord and the tenants' needs struck me as exceptional. Overall, my experience with Caxton Student Lettings has been nothing short of outstanding. Their professionalism, attention to detail, and dedication to a smooth renting process truly set them apart. I wholeheartedly recommend them to any landlord seeking a reliable and efficient property management service.
Dear Richard, Thank you! We have shared your review with the student department. It is great to understand what aspects work well so we can ensure the service we provide is of a consistently high standard to you and all our clients. We appreciate you taking the time to leave a review. Warm regards from the team at Caxtons
5/5
TrustpilotGreat service and wonderful property manager
Natalie P is the most dedicated, knowledgeable and professional property manager anyone could hope for. The care and compassion she brings to her job, alongside the experience and willingness to go the extra mile make is a pleasure to be in a block under her management. She is a real asset to Caxtons. But a shout out to the Block team too, who are always willing to answer questions and pass on information.
5/5
GoogleIt was so lovely to had stayed in Canterbury, especially thanks to this amazing agency, the Caxtons. From the viewing of the houses till the return of the deposit, it was spotless all along. And I want to send a special message to Alison, …
Thank you very much for taking the time to leave a review, Alison and the team will be delighted to know you were happy with the service you received! Warm regards from the Student team
5/5
TrustpilotLike to say a big thank you to Sandra…
Like to say a big thank you to Sandra Strange very efficient & responded to my urgent issue Thank you Sandra Chris
Hi Chris, thank you for taking the time to leave Sandra a review, it is much appreciated, she will be pleased to hear you were happy with the service you received.Kind regards, the insurance team at Caxtons
5/5
GoogleMoving in was a bit of a hash, no one had told the person working the weekend shift that we were coming but she did her best, we got in and everything was sorted. Since then we have had 2 maintenance issues which were handled very quickly and satisfactorily. All of our communication with Duncan and the rest of the team has been quick, fair, friendly and professional. This is the season for students moving out and Caxtons are busy but they have still found the time to respond to emails on the same day. We are in the process of moving out now and I expect it to go as smoothly as it can, I will update the review if that turns out not to be the case, but I don't expect we will have any issues. All in all we have been very happy in our tenancy and would recommend this agent to anyone who asks.
Dear Chris, we do appreciate your feedback and are pleased you are happy with the service we provided throughout your tenancy. Thanks very much for taking the time to write a review, we take learnings from all the reviews we receive so that we can continue to improve our service offering. Thank you, warm regards from the Student team at Caxtons
5/5
TrustpilotI recently had some queries with my…
I recently had some queries with my Service Charges and spoke to Kat, she was able to answer all my questions in a helpful professional manner. On the same phone call she was also able to answer some unrelated issues regarding my leasehold
Hi Nigel, thanks so much for taking the time to leave a review, we do appreciate it. Great to hear Kat was able to advise you and resolve your queries. Thank you from the team at Caxtons
1/5
GoogleBe very very careful of this agency certainly if you are a student. Should you use them, take photos of absolutely everything (fortunately we did). You’ll need to be able to show, for example scuffs on a wall were there before you moved in….if you cannot show this, this shister agency will try and charge you a disgusting amount of money to wipe it clean. Fortunately we’re in a position where we can fully challenge every single disgraceful attempt to extort money out of our student….you may not be so lucky unless you video & photograph everything
Dear James, we are very sorry to hear about your concerns, please may you reply with the property you are referring to so that we can look into it for you? I think you are acting on behalf of a student so we can't trace the tenancy. Thank you, kind regards, Nicola
5/5
Google"Duncan Reeves and the whole Caxtons Canterbury Student Lets team are superb. As a landlord experiencing issues with my student let property recently, they have been incredibly efficient at coordinating repairs, communicating progress with me and liaising with tenants and neighbours. Caxtons are extremely professional: managing all HMO compliance, and undertaking detailed inventory, check out and photographic records. They support students throughout their tenancy, dealing promptly with any concerns and ensuring good property management. I highly recommend them for both landlords and tenants." (Posted on behalf of a family member who doesn't have a Google account!)
Thank you so much for taking the time to review the Student Lets department! We are very pleased the service we have provided is meeting all your expectations, thank you for the recommendation. Warm regards from Duncan and the team at Caxtons
5/5
GoogleI just want to sing the praises of Pili Prior who looked after my student house for Caxtons over the last 6 years. She has always been unfailingly efficient, prompt with responses, and an extremely good go-between between me and tenants. With sane common sense and an eagle eye for detail I am very sorry to lose her - but happy to know that she is only moving over to residential lettings within Caxtons - so not completely lost to landlords!
Hi Sue, thank you for taking the time to write a review, we do appreciate your comments. As you say, Pili isn't moving too far and remains an integral member of the Caxtons team. With warm regards, Nicola
1/5
GoogleAwful company. 1 star is too much to give. Took them 3 month to fix broken chairs, after multiple complaints. Predatory company, charging ridiculous amounts on your deposit. £275 for "deep cleaning" after we extensively cleaned the house before leaving. There were admittedly some small areas of forgetfulness, but nowhere near £275. Stay away from student letting agencies, their business model is exploiting students who don't know better. 0 Stars.NegativeResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe have had nothing but a good experience with Caxtons, especially Jane. She is on the ball with any issues that we have and is always on hand to help.
Hi George, thank you for taking the time to review your experience, we do appreciate it. Best wishes and thanks from Jane and the team at Caxtons
5/5
TrustpilotThe experience was with Tony Martin
The experience was with Tony Martin, our property manager and my rating was for the interaction I have had recently with him. His response to several questions I asked recently was prompt, thorough and helpful. I would not necessarily rate other departments at Caxtons so highly.
Dear Eileen, thank you for taking the time to leave a review, we are glad you are happy with the service you received from Tony. But, we'd also appreciate your thoughts on the other departments you have come into contact with as we always try to build on our customer service with every interaction. Perhaps you could mention to Tony or email info.office@caxtons.com. Warm regards from Caxtons
5/5
TrustpilotOver the years
Over the years, Tony Martin has responded to my concerns promptly. Tony is a professional and very approachable Property Manager.
Dear Sibel, Tony will be delighted to hear you are happy with the service he has maintained over the years. Thank you for taking the time to leave a review, we do appreciate it. Warm regards from the Estate and Block Management team
5/5
GoogleI've been a tenant with them for the past 2 years and it's been a great experience. Excellent service, with fast email responses for enquiries and ready to help you out if you drop by their office and have any questions. Any information, news or visits are sent in a timely manner. The team is responsible, experienced and organized. I would highly recommend people to get in touch, especially if you're looking for student accommodation.
Dear Erika, we're really pleased you were happy with the service you experienced, thank you for your recommendation. We do appreciate you taking the time to leave your feedback. Warm regards from the student team
5/5
GoogleWe've been renting through Caxton for 5 years now and haven't had a bad experience to date. Issues that we've had with our rental have always been dealt with efficiently and communication has been well responded to.
Hi Gary, many thanks for your review which we will pass onto the residential team in Canterbury, they will be delighted to know you are happy with the service you've received to date. Thanks for taking the time to feedback to us, we do appreciate it. Warm regards from the team at Caxtons
1/5
TrustpilotHi I own a flat in Bexley Kent
Hi I own a flat in Bexley Kent. I had to commission a report at my own expense to get any reaction from Caxtons regarding rising damp after 12 months of complaining . The builders did two days work in a month and actually made it worse. I couldn’t get any reply to emails or phone calls from the so called property manager . In the end I asked for the builders mobile to deal directly. Two months have now passed and Caxtons are refusing to complete all the work the report highlighted.The manger emailed and has washed his has of the remaining problems blaming the builders. The builders have left all their rubbish in the garden and the quality of work is a poor standard. I emailed the next level of management but I got a pathetic reply saying they would speak to his manager. Nothing changed in a month so I have emailed his boss in the hope that he gives a s!?t. I’ll keep you posted
Dear Colin, thank you for your feedback, please be assured that we are treating this situation as unresolved. We have unfortunately encountered difficulties with previously instructed contractors; however, your property manager has a commitment for some contractors to attend this week to resolve all outstanding matters and they should be removing the builders waste. We appreciate you taking the time to highlight your issues, please know that we take learnings from positive and negative situations so that we can continually improve our customer service. Please do get in touch if you'd like to discuss this further by emailing our block customer hub: block@caxtons.com. Kind regards the team at Caxtons
5/5
TrustpilotHolly at Caxtons has been great for the…
Holly at Caxtons has been great for the 3 years I was renting and super helpful with contacts when I went to buy the property, always super polite and lovely when we were in contact and always very happy to help! Thanks for everything :D
Hi Indira, thank you and apologies for the delay in replying to you, we do appreciate you taking the time to leave a review as does Holly! Glad to hear all went well for you, warm regards from the team at Caxtons
5/5
GoogleFantastic, efficient and professional service from Duncan, Jenny, Beverley and team. I wouldn’t hesitate to recommend Caxtons to any Landlords or Students seeking accommodation.
Hi Nicola, really appreciate you taking the time to leave a review and for the recommendation! With thanks from the student team at Caxtons
1/5
TrustpilotTerrible management company
Terrible management company. Didn't inspect premises. Allowed "gardeners" to charge for every two weeks (no evidence for that and really not necessary) for not doing very much at all.
Dear Kerry, we were sorry to receive your review and have looked into this for you. As you will be aware we stopped managing your property 8 months ago. Nonetheless we checked our records as far back as two years, and couldn't find any emails to us from you regarding the gardening whilst we were managing the property. Which makes us wonder if this is a case of mistaken identity? If so we'd be grateful if you could amend your comments. At Caxtons we make it a priority to regularly undertake routine site inspections to check on cleaning and gardening and take photos at all the properties we manage so we can keep on top of issues like this. Hopefully your new managing agent can sort out the problem with you. Kind regards from the team at Caxtons.
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Caxtons Residential Lettings and Management's Canterbury office has 271 reviews across three platforms: 143 on Google, 3 on Yell, 125 on Trustpilot. Reviews may appear on more than one platform. Checked 9 October 2026.
Caxtons Residential Lettings and Management is rated 3.8 out of 5 across all 271 reviews, and 3.4 out of 5 on Google from 143 reviews, checked 9 October 2026.
Caxtons Residential Lettings and Management, 1 Castle Street, Canterbury CT1 2QF.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
