Caxtons Residential Lettings and Management reviews

★★★★★ 5/5

Trustpilot

Caxton (Tony) -Superb!

As a director of our development I have regular contact with Caxtons. They have always been extremely helpful and professional. Our immediate contact (Tony Martin) always goes the extra mile to help and advice when required. I would recommend Caxtons and particularly Tony to any development directors.

Ray · 6 February 2025

★★★★★ 5/5

Trustpilot

Insurance Team @ Caxtons

I had an incident at my flat in a block managed by Caxtons which necessitated forced entry by London Fire Brigade causing considerable damage. Uncertain of any cover provided, I was assisted and guided by Jai Frost at the insurance team in a calm, friendly and professional way and, just 2 days after my initial contact, and much to my relief, a claim has been approved and and is moving to a happy conclusion.

Mr · 1 October 2025

★★★★★ 5/5

Google

I have been with a couple of agencies within Canterbury I would genuinely recommend Caxton's. Alison M. from Caxtons has been fantastic. Always answering emails in a timely manner and being transparent about what is happening in regards of …

Thomas · 16 April 2025

★★★★★ 5/5

Google

Duncan Reeves and his team has provided us with excellent service over several years during which we have been renting our house to students studying at the Canterbury universities. We always knew that our property had been let to …

Keith · 16 April 2025

★★★★★ 5/5

Google

We recently moved to Canterbury and team Caxtons were amazing from day 1. Especially Jane and Eliza, I can't thank them enough. They were very helpful and supportive throughout the process. Thank you Jane and Eliza for everything.

Jesvy · 16 April 2025

★★★★★ 1/5

Google

Property managers were terribly slow when it came to fixing anything in our rented property. It’s been nearly a month and we still haven’t received our deposit back. Would not recommend Caxtons to anyone, especially Students.

Frances · 16 April 2025

★★★★★ 5/5

Google

Gemma Marks has been a delight and so pleasantly efficient to work with. The company should be proud of all that she does..... a great ambassador for Caxtons

Arthur · 16 July 2025

★★★★★ 5/5

Trustpilot

Amazing

I had to report 2 problems to John Sinclair. The rubbish store which had been abused with large tip rubbish and the Hall way carpet which had become stained over the years. Within a small space of time the bin store was throughly cleared and cleaned and back to how it should be. The carpets were professionally cleaned and have been restored and come up like new. Both of these problems as normal when reporting to John were dealt with swiftly and efficiently. John is a person you can completely rely on to sort any problem you have.

Barbara · 15 October 2022

★★★★★ 5/5

Trustpilot

Outstanding property management

I have the pleasure of dealing with Mr Kenan Necchi at Caxtons who manages a residential building here in Ashford, Kent. His professionalism and dedication is second to none. His knowledge across property management is outstanding and his attention to detail quite remarkable. Above all Kenan is utterly reliable and we are delighted that he oversees our building. There are challenges with large scale buildings but with his knowledge and care, we find ourselves confident in our daily operations. Thank you Kenan.

Shaysha · 1 September 2022

★★★★★ 1/5

Trustpilot

If Zero stars was an option !

If you are a student beware .This company does not give you a goodExperience of renting .Poor management , disorganisation and a general disregard for students rights .One of my sons housemates described it as feeling like I’ve been scammed … can’t sum it up better …. STILL waiting for what deposit they haven’t deducted …. Property was left in good/clean condition …. Blu tack marks on the wall barely visible and a scuff on the mat coming in to the house and the tenants were deducted £600… repeated emails and phone calls for the balance and still no sign … even though we were promised had been paid …. Have a large portfolio so almost unavoidable to not rent through them but make sure you are cautious … wouldn’t want anyone else to have the same first time experience .

Simon · 1 August 2022

★★★★★ 5/5

Trustpilot

A wonderful agency, would recommend to all!!

Due to a change in career and a subsequent move to London, time has come to vacate a property managed by Caxtons lettings team. In this regard, I would like to thank Debbie Pennell and her team at the Gillingham office for their speedy response to arranging repairs and pest control, as well as lettings enquiries and providing references. I would most definitely recommend Debbie and the team at Caxtons to anyone looking to rent or let a property.

Bob · 26 August 2022

★★★★★ 5/5

Trustpilot

We have used Caxtons

We have used Caxtons, Gravesend to manage our residents block for a number of years and we have always had a great service from Tony Martin and his team. Any issues and repairs are addressed quickly and efficiently.

Clive · 7 February 2025

★★★★★ 4/5

Trustpilot

The development I live in has many…

The development I live in has many issues, which many residents moan about. Unfortunately Caxtons have inherited problems from the previous management company, so I think they do struggle sometimes. It must be very demoralising to have a constant stream of complaints for things that are not an instant fix or that cost more money that is in the budget. My personal experience is that despite this, Kenan is always quick to respond, is friendly and he has been eager to work with me to find a solution to a tricky problem I am having.

Michelle · 11 April 2022

★★★★★ 4/5

Trustpilot

Caxtons Commercial Gravesend

I was in Thailand and coming to the end of a three month stay when I received an email from Caxtons about an unpaid bill. I was obviously in Thailand when it was posted to my home in Kent. I telephoned them and spoke to Kay who was very understanding, friendly and helpful.I was also sent an email from their Manager, John Sinclair, thanking me for getting in touch and promising to send all invoices to me electronically in the future, to make sure this doesn't happen again. I was very happy with the way this issue was resolved.

Jacqueline · 10 April 2022

★★★★★ 5/5

Trustpilot

Amazing!

Our property had a lot of issues stretching back across 2 years, our property manager Kenan has not only resolved all of those issues but kept me and my fellow neighbours in the loop the whole way through and also visited us regularly to ensure the works are done to his approval! I could not be happier with how Kenan has handled the many problems and how professional his attitude is, my trust has been fully restored, thank you Kenan!

A · 6 April 2022

★★★★★ 5/5

Trustpilot

Above and beyond service.

Above and beyond service.We have recently had an issue with mice and our property manager, Kenan Necchi has been dealing with this.The way Mr Necchi has handled this situation is remarkable and gives me a lot of confidence in him as our Property Manager.To add to this, he provided me his personal phone number to ensure that I am dealt with over the bank holiday and he wishes to keep me informed, Amazing.I am extremely happy with Kenan Necchi.

Veronica-Ali · 14 April 2022

★★★★★ 5/5

Google

Alison has been our go to this year for our student house. She has always been so helpful with great communication. Thank you Alison for all your hard work😊 …

Emily · 16 April 2025

★★★★★ 5/5

Google

Really great team at Caxtons Canterbury, Eliza was an absolute star getting us set up. Would highly recommend them!

Zac · 15 August 2025

★★★★★ 1/5

Google

Pretty bad service, had a dispute about our deposit charges and although we had proof of the landlords negligence, none of our concerns were taken into consideration…none and the landlord was able to charge us for things we did not damage. I tried to contact them three time about it while also providing my new email address, got a response months after and then was expected to respond straight away. The agent we had at the beginning was an absolute gem though, it was a shame when she left:(

Alessia · 2 March 2025

★★★★★ 5/5

Google

Fantastic service from Caxton as they told they did. Specially from Eliza who was very friendly and I always mailed or called her and she was patiently giving me suggestions and tips. The flat i got its really good and cheaper as well. And on the key handover day they provided me a mystery box and had very helpful things. I will definitely recommend for the people who want and beautiful flat with great Agent services.

Fahadul · 16 April 2025

★★★★★ 5/5

Trustpilot

Caxton's block Management.

I have dealt with Tony Martin at Caxton's for many years and have always found both Tony and the rest of the team professional, polite and a pleasure to engage with.

Peter · 5 February 2025

★★★★★ 5/5

Google

My experience of renting through Caxtons over the past two years of study in Canterbury has been great. Duncan, Jenny, Beverley and Chelsea, have all been incredibly helpful people of contact throughout the tenancy. Similarly, our landlord Andrew, was always on-hand to sort anything out with urgency and efficiency. I wouldn't hesitate to use their services again in the future.

Josh · 16 August 2023

★★★★★ 5/5

Google

Eliza Rai was very responsible and patient and eager to help us with our rental problems. I felt very kind in her help.

梁伊琳 · 16 April 2025

★★★★★ 5/5

Trustpilot

Claire Singleton is a total star

Claire Singleton is a total star. Her work at Caxtons has been professional, efficient, courteous, pro-active and an example of what a good property manager should be. Cant recommend her highly enough

UKCarl · 7 November 2024