Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMy honest review to help graduate students looking for a safe, clean and nice place, it all starts with contacting the correct team to feel secure and happy at the end. Thank you, everyone, at Caxtons, for helping me make the moving-in process smooth. I particularly appreciate dear Gemma, who helped me find the best place to stay in the quickest way possible and has been with me when I have a question in my mind and has been involved in all the process from showing the best available places for me till moving in and later checking how I am getting on. I also want to thank Chelsea for helping the paperwork get done on the due date of my move-in. Dear Samantha's lovely approach made me feel I am in the correct place. Thank you so much, all!
Oya · 15 March 2026
Agent replied · 16 April 2026
Dear Oya, thank you for taking the time to leave a review. The team will be delighted to receive it and glad you were happy with the service you received, we're always here to help whenever you need. Warm regards from the student team in Canterbury.
★★★★★ 1/5
GoogleMy experience renting through Caxtons Property Consultants has been extremely distressing, and I want to warn others based on what I have personally gone through. I moved into a property managed by Caxtons, owned by Mr Graham Lark of Gorsley Properties Ltd, and from the first day the property had clear damp and mould issues that existed before I moved in.
There was visible black mould in the bathroom when I collected the keys, and both extractor fans (bathroom and kitchen) were not working at all. I reported these issues immediately. Despite this, nothing effective was done for almost seven weeks. During that time I had no proper ventilation and limited heating, and the damp and mould kept getting worse. This has affected my health and general wellbeing.
A property manager at Caxtons, Duncan, has been the person I have mostly dealt with. Although he has arranged some basic repairs in the property, I have found his response to the mould extremely worrying. Every time I raised concerns about mould returning, spreading or appearing in new areas, I was repeatedly told to “just wipe it down" or that he can get someone to do it. This advice was given to me multiple times even after the extractor fans were confirmed faulty, even after mould kept reappearing, and even after new damp appeared behind my sofa.
The new damp behind the sofa was blamed on me, despite the sofa being placed exactly where it was when the property was let to me. I have lived in several other properties with furniture against walls and have never experienced mould developing behind it. In my experience, this suggests a deeper damp or ventilation issue with the property itself, not my lifestyle.
Communication from Caxtons was slow and often dismissive. I repeatedly felt blamed for problems that clearly existed before I moved in. I was told that the property “should not have been let in that condition,” yet at the same time I was still blamed for the damp and mould. When mould returned again after a simple wipe-down, I was again told to wipe it off myself rather than the issue being properly investigated.
Despite the mould, damp and the impact on my health, I have been refused a mutual surrender of my tenancy unless I find a replacement tenant. I do not feel comfortable passing this property on to someone else in its current state, and I do not feel it is fair or reasonable to expect me to continue living in damp and mouldy conditions. I have felt increasingly unsafe in my own home.
I am sharing my experience because I believe no tenant should have to fight this hard to be listened to about damp, mould and health concerns. This situation has taken a huge toll on my wellbeing and I would strongly advise anyone considering renting through Caxtons to inspect a property extremely carefully, document everything and be prepared to advocate for yourself if issues like damp and mould arise.
This review reflects my personal experience and is intended to help others make informed decision
Zoe · 15 December 2025
Agent replied · 16 April 2026
Dear Zoe.
We are genuinely sorry that your tenancy caused you distress and that you felt unsupported. That was not our intention and juxtaposed to the service we strive to deliver our tenants. To that end in response to your review, as the Associate Director who personally managed your case I feel compelled to detail the steps we took in an attempt to find a solution and solve the problem of mould at the property.
The first steps taken after the mould was reported was to ensure adequate ventilation and remediation. We arranged for the replacement of both the bathroom and kitchen extractor fans which were correctly identified as faulty, this was covered by the landlord. We commissioned a professional deep clean of the mould in the bathroom (the most affected room) and the front bedroom reveal. We advised that in the interim period before the fans were replaced that the windows in both rooms should be opened to increase ventilation.
When the problem with the heating was reported, because in our experience this can sometimes be down to user error, we offered to help solve this as tenants are liable for callouts if it is user error. We requested a photo of the heating controls, but in the event, we asked a contractor to check the settings and he noted that it was set to the summer setting. I offered to come and set up the heating timer on two separate occasions to ensure efficient use, however after initially agreeing the offer was subsequently declined.
During a subsequent inspection, I examined the dry black mould behind the furniture in the living room (which was reported after the initial clean) and suggested that this was a residual issue from the initial poor ventilation/heating and offered to instruct contractors to clean and treat this. But this was declined and at this point I was informed that no further access would be granted for maintenance of the mould. To that end I advised to wipe down the area with a mould killing spray as a safe interim measure as the offer of professional help was declined.
In response to the formal complaint raised with regard to initial delays on replacing the extractor fans, and associated inconvenience, Caxtons issued a goodwill payment which was accepted to formally close the matter.
We were saddened that the relationship had become fraught and in response to the external agency complaints lodged with the Private Sector Housing, Trading Standards and Canterbury City Council we offered a meeting to provide information on the case and evidence of actions taken. We have since received confirmation from MP Rosie Duffield’s office stating their appreciation of our swift response and confirming they would be taking no further action in relation to the matter.
Throughout we have liaised with the landlord on your behalf and encouraged a reasonable resolution for both parties. To that end your request to leave the property early was secured, waiving your obligation to find a replacement. We communicated the Landlord’s offer to waive your rent liability for the beginning of December if you vacated by the 5th, allowing you to end your contract without penalty.
We hope that in detailing the steps we have taken, the repairs, deep clean and remedial work, offers of help, full cooperation with external bodies and securing a non penalty release from the contract, demonstrate that we were responsive and committed to resolving this difficult situation fairly and conclusively for all parties.
Again we are sorry for distress caused and wish you well. Kind regards Caxtons.
★★★★★ 1/5
GoogleI am trying to get hold of them. I have called about 10 times. Every time I call them they say someone will call me back nobody
I’m very serious to rent a site from them and I feel sorry for the landlord whenever who is renting through them They are absolutely nightmare
I’ve been left with no option
Just to Find out myself who the landlord is through my contacts
I don’t know about the houses but commercial site
I’ve been trying to arrange a viewing for a Wincheap site they’ve got Also Brodoak Road in Canterbury
Every time they tell me someone will call me back
Even if they call and say it’s not for you That is all
Nightmare, absolutely nightmare
A · 9 April 2026
★★★★★ 5/5
TrustpilotRipon Isaac
Caxtons have been the company responsible for managing our Block and who I have been dealing with since buying my property in 2018. There have been several property managers since then but our current contact, Ripon Isaac is head and shoulders above any of the others I have dealt with. He has been very responsive, often replying to my questions outside normal working hours. He has been very proactive, providing effective solutions to various issues we have had in the block. A very easy person to get on with and to work with.
Customer · 8 April 2026
★★★★★ 5/5
GoogleI want to express my gratitude to Jane Murrell and Eliza Rai from Caxtons for their assistantance in renting an apartment in Herne Bay.
Eliza demonstrated considerable patience in guiding me through the necessary documentation required to rent a property. Which was particularly helpful as this was my first time of renting a property.
Jane provided much needed encouragement during my search for a rental property, especially as I had faced numerous rejections due to my age. She has been very supportive and willingly helped me negotiate with the Landlord
Their understanding and profesionalism have made my first rental experience a very positice one.
Reg · 16 April 2025
Agent replied · 8 January 2025
Dear Reg, thank you for you review, we do appreciate you taking the time to leave your feed back. Eliza and Jane are delighted to hear you were pleased with the service you received. Hope you have settled in well to your new home. Warm regards from Caxtons
★★★★★ 5/5
GoogleI rented with Caxton Canterbury for a year and a half, and I had a brilliant experience. I owe this to my property manager, Jane, who really did a marvelous job from the very beginning of my tenancy to the very end. Professional, caring and just excellent at what she does. She truly made my tenancy experience both comforting and smooth. Thank you Jane and thank you Caxtons for the last year and a half. I would highly recommend Caxtons Canterbury to anyone planning to rent in Canterbury. Easy 5 star review!
Ahmed · 16 April 2025
Agent replied · 16 April 2026
Dear Ahmed, thank you, your feedback means a lot to Jane and team and we do appreciate you taking the time to leave a review. Warm regards from all at Caxtons
★★★★★ 5/5
TrustpilotFirst Class Customer Service From Tony Martin at Caxtons
Have had a a few interactions with Tony Martin at Caxtons last year, regarding some issues on the estate that I reside on, that is managed by Caxtons and each and every time, Tony has been absolutely superb in dealing with all the issues…Tony is a credit to the company and the company as a whole, to me, are the best management company going and I know a fair few…that don’t come anywhere near the quality of service that Caxtons offer…
JW · 4 February 2025
Agent replied · 6 June 2026
We are delighted to receive your feedback, thank you for taking the time to leave a review. Great to know that our Estate and Block Management team and Tony are achieving the standards we strive to deliver. Kind regards from Caxtons
★★★★★ 5/5
TrustpilotClaire Singleton took over as the…
Claire Singleton took over as the property manager for our estate fairly recently. Previously, we have had a very poor service from previous managers at Caxtons. Not to dwell on those, Claire is frankly excellent has shown what should have been done to manage the estate and issues previously. She is professional and courteous and in a recent AGM, very calm when an angry and rude resident challenged her. She deals with issues promptly and she is approachable and readily available. Feel grateful that she was assigned to our estate and have full confidence in her.
Natalie · 6 November 2024
Agent replied · 6 June 2026
Hi Natalie, thank you for taking the time to leave a review, we are pleased you are happy with level of service you have received and will pass on your feedback to Claire. Best wishes, Caxtons Estate and Block property management team
★★★★★ 1/5
TrustpilotHorroble people so rude to disabled and…
horrible people so rude towards mental heath no care for people and attitude is disgusting ashamed to have humans like you and refuse to give lanlord details sp he can remove hes property from my house as my spine is issues i cant remove myself also mention dickhs drawn on halls yet they said that language is unceptiable and kept hanging up but i was reporting drawn dicks ?sorry should i say penis mu poor daughter sees everyday thinking wtf is that i dont want her seein this on her home block walls when i am moved her for protection yet i have bedroom fitted front door😂😂😂 this is not safe managment crack smokers daily living on staira
Molly · 25 March 2026
Agent replied · 6 June 2026
Dear Molly, we were sorry to receive your feedback and recognise your distress. We are here to help, however we do not tolerate rude behaviour and when this occurs we will say we are going to end the call. Please be reassured that your property manager has been updated and they will address the issue of the graffiti on the walls, thank you for alerting us to that.
As you know, we manage the communal areas of your block, so we cannot help you with regards to the items left in your home nor can we share the details of your landlord with you for reasons of GDPR. We have however, emailed your landlord and asked them to contact you directly.
We hope that this addresses your concerns.
Kind regards
Estate & Block Management
★★★★★ 5/5
TrustpilotGreat letting agent
I recently concluded a 5-year tenancy with Debbie from Caxtons, and I am pleased to share my positive experience. From the outset, the team was professional, approachable, and committed to providing a good service. Throughout my tenancy, any maintenance issues were addressed promptly and efficiently. Communication was always clear and timely, whether through email or phone calls. The moving-in process was smooth and well-organized, and the same can be said for the move-out procedure. They provided clear guidelines and support, which made the entire experience stress-free. Overall, my 5-year experience with Debbie was highly positive. I would recommend them to anyone seeking a reliable and tenant-focused letting agent.
Emily · 23 July 2024
Agent replied · 24 August 2024
Dear Emily, thank you for recommending our lettings service, Debbie and the team really appreciate you taking the time to leave a review. Warm regards, Caxtons
★★★★★ 5/5
TrustpilotFirst Class Service from Natalie Peck at Caxtons
Natalie is our property manager for our apartment in Ashford. We're very lucky to have Natalie onboard, as Natalie cares passionately about her role and is incredibly organised, which means Natalie completes tasks efficiently. With every interaction that we've had with Natalie, she listens to the issue raised, acts quickly, and you don't have to ask twice to get the job down! A breath of fresh air! And on top of everything, Natalie has a warm personality, and always goes the extra mile! A true asset to Caxtons! Keep up the good work Natalie! And thank you so much for everything. We really appreciate everything that you've done for us. Gary.
Gary · 9 July 2024
Agent replied · 24 August 2024
Dear Gary, thank you for taking the time to leave your feedback, we're delighted you are happy with the service you have received and have passed your comments onto Natalie. Warm regards from the Estate & Block Management team at Caxtons
★★★★★ 5/5
TrustpilotExcellent Property Manager
I have owned my flat for 9 years and for all this time Tony Martin has provided excellent support and been very helpful in managing the day to day requirements of the block. During my recent flat sale Tony has been incredibly supportive responding to enquiries instantly and provided some useful advice. If only all Property Managers could be as good as Tony.
Katarzyna · 9 February 2025
Agent replied · 6 June 2026
Dear Katarzyna, thank you for taking the time to leave a review, it is always good to know that the service we provide is meeting the standards we strive to achieve. Tony is delighted to hear you are happy. Warm regards from the team at Caxtons.
★★★★★ 5/5
GoogleCaxtons have been amazing . Kevin was incredible when I first looked to move ( back ) to the area- exceptional kindness and understanding as I went through the rental process with him . All staff help out whenever needed . Thank you Kevin and Caxtons!
JCP · 16 July 2025
Agent replied · 13 November 2025
Hi, we're delighted to hear that you were happy with the service you received from Kevin and the team, thank you for taking the time to leave a review we do appreciate it. Warm regards from the residential team at Caxtons
★★★★★ 5/5
TrustpilotClaire Singleton has been a miracle worker with our Block. …
Claire Singleton has been a miracle worker with our Block. She has taken charge of the budget, health and safety requirements, and numerous other long-standing tasks. She even emails colleagues and contractors during meetings to resolve an issue quickly! This is impressive. Hugely proactive and personable, Claire is an absolute joy to have as our Block Manager.
Sue · 7 March 2025
Agent replied · 25 December 2025
Dear Sue, thank you so much for taking the time to leave a review for Claire, we do appreciate it and Claire will be delighted to receive this. Warm regards from the team at Caxtons.
★★★★★ 5/5
TrustpilotTenant new to Caxtons management
As a tenant in a small residential block recently coming under the management of Caxtons, I have been impressed by the attention and interest in the property and tenants shown by Karen Stickells. She has listened to the views and observations of those who live here and has taken actions, with further improvements planned, for the maintenance of the property. Her interest, actions and intentions are in marked contrast to what has gone before. Thank you, Ella
Ella · 6 August 2026
★★★★★ 5/5
TrustpilotWorking together
During the year I’ve had a very good working relationship with Tony. His response to our requests for help and repairs to Newnham Lodge has been excellent. I know that he back up from Eloise in block management has been helpful too. May we continue to work together long into 2024. May I add something that I would find helpful and that is mobile phone access to my maintenance budget account. I know how much I allowcate each month but never know the balance without ringing up. There are occasions when I can spare extre money and if I do, I don’t have any idea of the balance on completion of the payment. Neither do we get from Caxtons a monthly maintenance statement to give the current balance. In my view it would greatly improve the phone call access to the accounts office.
Jill · 20 December 2023
Agent replied · 10 June 2024
Dear Jill, thank you we really do appreciate you taking the time to leave your feedback. Having spoken to the estate and block management team, we are pleased to share that we hope to launch new software in 2024 which will give customers access to a customer portal that is designed to do what you are suggesting. Tony and Eloise will no doubt keep you up to speed on this. We are pleased you are happy with the service you have received. Warm regards and seasons greetings from Caxtons.
★★★★★ 5/5
TrustpilotCaxton’s Gravesend simply amazing
Everyone at Caxton’s Gravesend are simply amazing. Special mention goes to Tony M, who has looked after our development (Darenth Village Park) for years. Tony is knowledgeable, extremely helpful and genuinely puts himself out to help us. Tony makes being a director of our estate simple and the results of his efforts are noted and commented on by all residents. It’s genuinely a pleasure to work with Caxton’s and all the staff at Gravesend. I highly recommend, they are faultless in every way.
Mr · 18 December 2023
Agent replied · 10 June 2024
Dear James, thank you for taking the time to leave a review. We do appreciate it. Your feedback has been passed onto Tony and the team who are delighted to hear you are happy with the service they provide. Warm regards from the team at Caxtons
★★★★★ 5/5
GoogleI really had a great service from the agency, during the initial documentation the lady, Chelsea helped me a lot in carrying out all the tasks as well as she attended my every phone call without being frustrated as I rang her again and again for minor details.
After moving in to property, the manager, Gemma Marks, is an amazingly responsible and taking care of each and every thing in such a professional way. She not only responds every query of mine but also there to fix any problem in the property.
The thing I like very much is the monthly grass cut in the backyard of the property due to which I don't need to arrange a machine or the equipment for maintaining the garden for this one year /short stay in the property.
Really thankful to everyone in Caxtons for their help and care.
Highly recommended!
Sidra · 14 October 2025
Agent replied · 13 November 2025
Thank you for the 5-star rating!
★★★★★ 5/5
TrustpilotNatalie Peck is amazing at managing our blocks
Natalie Peck is now managing our blocks for us and is amazing. She is so hardworking and assertive in collecting our debts which had amounted to huge amounts over the last 3 years since we signed up with Caxtons. We now have had our ground rents paid and she is being very assertive with collecting our service charge and being so organised. I have every confidence in her and wish her to remain managing our blocks.
Leica · 17 January 2024
Agent replied · 13 June 2024
Hi Leica, that is great to hear, thank you for the feedback, we have shared this with the team as it is always helpful to know what is working well. Thanks for taking the time to leave a review, warm regards from the team at Caxtons.
★★★★★ 5/5
TrustpilotGreat experience!
I have been a tenant for 3 and a half years and I have had no issues at all! Holly was always very helpful with any noise complaints or any leaks etc within the flat and always responded in a timely manner! I was always treated with respect and kindness which was very refreshing and made renting so much nicer. From the beginning of my tenancy to now, I have always been kept up to date with any changes and important information, and I have never felt confused with anything. Now my tenancy is ending, I have been explained the process clearly, and know what needs to happen. Holly has always been so helpful and friendly to me and I just want to thank her for being so amazing!!
Keesha · 26 September 2023
Agent replied · 10 June 2024
Hi Keesha, thank you! Great to know all went well. Thank you for taking the time to leave your review. Warm regards from the team at Caxtons
★★★★★ 4/5
TrustpilotCommercial Insurance Service
These comments relate to commercial insurance service received. There was good notice given before renewal date together with alternative quotes. Attention was drawn to any aspects that needed to be specifically looked at. The renewal process was carried out professionally and in accordance with client standing instructions. Help was readily given to resolve any glitches or unintended actions. The company obviously has good relations both with insurers and clients, which enables a worry-free renewal process with personalised service.
Rajen · 3 November 2023
Agent replied · 10 June 2024
Dear Rajen, thank you for taking the time to leave a review, the Property Insurance team were delighted to hear that you were satisfied with the service you received. We value all feedback and work hard to maintain high standards. Warm regards, Caxtons Property Consultants
★★★★★ 5/5
TrustpilotHolly Martin excellent
Holly Martin the Property Manager for Heritage Quay Gravesend has been excellent throughout the period I have let the flat there. She has dealt with all queries rapidly and has arranged necessary maintenance and certification efficiently. Most recently she tracked down invoices which provide evidence that critical work was undertaken following a fire safety assessment.
Robbo · 6 December 2024
Agent replied · 6 June 2026
Hi, thank you for taking the time to leave your feedback for Holly, she will be delighted to hear you are happy with the service you have received. Warm regards from the Residential team at Caxtons
★★★★★ 5/5
TrustpilotExcellent Service
Stockholm House Management Limited (SHML) have been working with Caxtons who manage our building on the leaseholder’s behalf for 20 years. Caxtons have provided a consistently good level of service throughout and when issues arise, John Sinclair in particular has been proactive and excellent resolving these. The Directors of SHML have experienced other property management firms and Caxtons is firmly in the top tier of these for service, pricing and for maintaining an excellent working relationship with their clients.
Jas · 6 September 2025
Agent replied · 25 December 2025
Thank you for taking the time to review our services, John and the team do appreciate it.
★★★★★ 5/5
GoogleI’ve been a tenant in one of Caxtons’ managed properties for a while now, and I’ve had a genuinely great experience. From the start, the team has been professional, responsive, and easy to deal with. Any maintenance issues I reported were handled quickly and efficiently, and communication has always been clear and courteous.
What really stood out to me is how approachable and helpful the staff are, whether it was during the moving-in process or throughout my tenancy, they’ve always made things straightforward and stress-free. It's reassuring to rent through an agency that treats tenants with respect and takes pride in maintaining their properties well.
I’d happily recommend Caxtons to anyone looking to rent in the area, they’ve made my renting experience smooth and enjoyable.
J · 16 August 2025
Agent replied · 13 November 2025
Thank you for taking the time to leave us a review, we do appreciate it. The team will be delighted to receive it and pleased that you were happy with the service you received whilst renting your home through us. Thank you for the recommendation! Warm regards from the team at Caxtons
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