Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotTerrible
Caxtons were the managing agent,appointed by the freeholder of my property, for 4+ years and I can honestly say that I have never dealt with a worse company in my life. They never knew what was happening with the account money wise, to begin with they used to send me invoices with no annual budget in place, when there was budget the amount demanded did not correspond to the budget, when I asked them for end of year statement of accounts/actual spend it usually took them more than 12 months to produce, if at all, however I have been charged for accounting fees each year. When I asked for receipts/ further substantiation there was always discrepancy between what they claimed the actual spend was and the amount of invoices provided (more often they didn't even provide any substantiation). At the beginning they used to say that I owe them money, even though I have paid them and it took months for them to figure out and acknowledge my account was up-to date. Each year they tried to set up inflated budgets significantly higher that the actual spend across the last few financial years with no justification or logic. When there was a surplus on the account we never saw a penny, the list goes on and on and things did not get better it was a consistent 4 years struggle. Every time I received a letter from them I was anxious to open it as I knew it would be another mess that will take me months and hundreds of emails to resolve. I was so relieved when the freehold was sold this year and the freeholder appointed a new managing agent, but unfortunately I heard from Caxtons again today, they send me a first arrears reminder for service charge and ground rent for periods post the termination of their contract as a managing agent, not to mention that they never send a demand in the first place for this to have been escalated to their credit control department. I honestly believe I have a PTSD as a results of my interactions with them over the last 4 years and hundreds of email and empty promises from them. The only positive thing I can say is that when there was an emergency in the building for example a potential leak they responded quickly to investigate but the work they did in the property was minimal and barely covering the minimum legal standards. The building didn't even have emergency exit signs until a year or two post their appointment, I would have had an easier and significantly cheaper life if I managed the property myself (it was only 4 flats) so as much as I want to have been able to leave a slightly more positive review, my experience was terrible and if I can save someone else from going through what I went through then I am happy to have spend the time writing this review.
Milena · 30 October 2024
Agent replied · 6 June 2026
Dear Milena
We are truly sorry to hear about your experience with Caxtons, and we appreciate the time you've taken to share this feedback. It’s clear that your interactions with us have not met the standard of service that we strive to provide, and we deeply regret any inconvenience and frustration that our processes may have caused you.
Regarding the recent demand notice, we sincerely apologize. This notice was sent out in error by our system, and we understand that receiving it after the termination of our contract must have been both confusing and unwelcome. We've since contacted our software developer and instructed them to ensure they have implemented measures to prevent such issues from occurring again, we understanding this happened as a result of
Over the past year, we have invested significantly in improving our team, our systems, and our processes. This includes enhanced training for our staff to handle account management with greater care and transparency, as well as system upgrades to ensure that invoicing and account statements are more consistent, accurate, and delivered within the expected timelines, so whilst we can appreciate that the service you received in the past was not at the level expected of us, we are confident in our systems and processes moving forward.
We are sorry to hear that you felt unsupported and anxious throughout your interactions with us, and we take this to heart. Your feedback has been incredibly valuable in helping us identify where we need to improve, and we are committed to making sure our clients have a much better experience moving forward.
Once again, we apologize for the challenges you faced. If there is anything more we can do to assist you further, please don’t hesitate to reach out to us directly.
★★★★★ 1/5
TrustpilotComplete disgrace of a company
Complete disgrace of a company , manage a block in erith and has been so poorly managed our service charge is nearly £500 a month! I have had to report them to the ombudsmen as they do not take fire safety seriously, and I have raised a grievance against our block manager. We are in the process of getting a new management company
Steven · 3 June 2025
Agent replied · 25 December 2025
Dear Steven, we are sorry that you are unhappy with the service you have received. However, we would like to note that your service charge is c. £320 a month and the primary reason for this is that in accordance with The Building Safety Act 2022 (BSA 2022) we had to register your building with the Governments Building Safety Regulator due to it being classed as a High Rise Building. The BSA 2022 is aimed at improving building safety, particularly in higher-risk buildings, in response to concerns raised after the Grenfell Tower fire. It came into force on April 1, 2023. The Act introduces new roles, responsibilities, and regulations for building owners such as your Freehold Management Company who have appointed us to ensure your building is compliant. Unfortunately, as you live in a High Rise Building there is much to be done to ensure compliance with the new regulations and this has inevitably impacted the service charge. We can assure you that we take fire safety and the safety of all our residents extremely seriously and we have specialists advising us on this new legislation. As you will likely be aware, we have already started writing to residents in this regard. We are very sorry to hear that you have raised a grievance against your Block Manager and we will obviously investigate this further. In the meantime, if you do have any queries or concerns that you would like to discuss with us please contact: amartin@caxtons.com or 01474 330890.
Kind regards from the team at Caxtons.
★★★★★ 5/5
TrustpilotGreat service
We have been dealing with Caxtons for many years and have always found them to be helpful and efficient. Recent interaction with Claire Singleton has been swift and very helpful.
Jenny · 14 November 2024
Agent replied · 6 June 2026
Hi Jenny, thank you, your feedback is much appreciated and we will pass it on to Claire. Kind regards from the team at Caxtons
★★★★★ 5/5
TrustpilotSusan Howes. Susan Howes has been an excellent…
Susan Howes has been an excellent employee of Caxtons and I am sorry she is leaving.Susan is courteous, efficient and very professional. I only had to give an instruction once and Susan expeditiously carried it out.She will be an asset wherever she goes and I wish her well!P. R. (Property Landlord)
P · 13 October 2023
Agent replied · 10 June 2024
Really kind of you to leave a review, we are sorry to see Susan leave as well but the team will strive to maintain the high levels of service you have received. Warm regards from the student team at Caxtons
★★★★★ 5/5
TrustpilotAs always Tony Martin
As always Tony Martin, Senior Property Manager has been very helpful, he addressed all our questions raised during the Annual General Meeting.
Theo · 7 February 2025
Agent replied · 6 June 2026
Dear Theo, that's great to hear, thanks for taking the time to leave a review, warm regards from Tony and the team at Caxtons
★★★★★ 1/5
TrustpilotMy leaseholder accounts have just been…
My leaseholder accounts have just been done for 2025 where Caxtons were removed from the contract midway through, the report states there were costs of £1,994.85 they could not account for. Always knew I was getting scammed
Bert · 14 September 2026
★★★★★ 5/5
GoogleChelsea has been absolutely wonderful throughout the entire process. A viewing was set up quickly and the paperwork was done quickly as well. Whenever there has been any issue, it has been promptly resolved. As an international student, …
Abigail · 16 April 2024
Agent replied · 11 June 2024
Hi Abigail, thanks so much for taking the time to leave a review, Chelsea will be pleased you were happy with the service you received. Good luck with your studies and we hope you enjoy your new home! Kind regards from the student team at Caxtons
★★★★★ 5/5
TrustpilotCaxton's Property Manager
Our agent Michael Lewis has been nothing short of exceptional in his work. He has a wealth of knowledge and way of managing people that makes him trustworthy, knowledgeable and most importantly he gets the job done!
AHegarty · 9 April 2024
Agent replied · 9 June 2024
Thank you for taking the time to a leave a review, we do appreciate it and are pleased to know you are happy with the service you have received. Warm regards from the team at Caxtons.
★★★★★ 5/5
TrustpilotWe have lived in our development in…
We have lived in our development in woolwich for a number of years now, and only recently (in the past 6 months or so) have we had consistent, good and fast service . A thank you to Fidel for being reliable whenever we need him, awesome customer service!!!! Glad to know someone can be there when we need it.
M · 14 May 2022
Agent replied · 10 June 2024
Thank you for taking the time to share your review, great to know you are happy with the customer service you have received! Warm regards from the team at Caxtons
★★★★★ 1/5
TrustpilotPriory court Lift not working
Priory court Lift not working - AGAIN, 6 weeks so far Caxtons dont seem to care about the struggles our disabled resident has in getting up and down stairs. You should be ashamed of your selves .
Hugh · 11 August 2026
★★★★★ 5/5
TrustpilotClosing our account.
I would like to thank Debbie and her staff at the Gillingham office for the excellent service and attention we have had over the years. We have had to sell our rented property recently and so our association has ended at the moment, but we would recommend their services to anyone looking to rent and requiring an agent.
Tony · 27 June 2022
Agent replied · 10 June 2024
Dear Tony, thank you for your recommendation. It has been a pleasure working with you and we hope to keep in touch! Warm regards, Debbie and the team at Caxtons
★★★★★ 5/5
TrustpilotProfessional service
We have been tenants of Caxtons for the last 4 years, renting a commercial property with them. We have always received an excellent and professional service especially from Charlotte Laherty and her team. Whenever we needed help or advice we got it and they helped us tremendously during the pandemic. I would have no hesitation in recommending them.
Marion · 12 May 2022
Agent replied · 10 June 2024
Thank you so much for taking the time to leave your feedback, always much appreciated by the team. Thank you for your recommendation!
★★★★★ 5/5
TrustpilotNatalie Peck of Caxtons is an amazing block manager
I cannot compliment Natalie Peck more on her management of our blocks. She is so hardworking and always goes above and beyond and is just the nicest person to deal with. She treats my bank account as if it were her own and is ‘like a dog with a bone!’ chasing arrears and achieving all that needs to be done to manage my blocks efficiently. We have a brilliant working relationship and I genuinely feel she is on my side and is looking out for her freeholders. So pleased she came to Caxtons to sort all this out for me.
Leica · 23 May 2024
Agent replied · 9 June 2024
Dear Leica, thank you for taking the time time leave a review, we do appreciate it and your comments were passed on to Natalie. Kind regards from the team at Caxtons
★★★★★ 5/5
TrustpilotContacted accounts concerning invoice…
Contacted accounts concerning invoice charges ,Ann-Marie was very helpful and efficient in dealing with this by confirming what i had to do with standing order mandate,this has now been confirmed and set up with my bank.
Derek · 6 February 2024
Agent replied · 10 June 2024
Hi Derek, thank you for taking the time to leave a review, we are pleased you were happy with the service you received from Ann-Marie, warm regards from the team at Caxtons
★★★★★ 5/5
TrustpilotNatalie Peck is a superb asset to Caxtons
I am writing to commend the outstanding communication and service I a have received from Natalie Peck. Natalie is a superb asset to Caxtons and I am looking forward to working with her in the future
Jordan · 5 February 2024
Agent replied · 11 June 2024
Dear Jordan, we are so pleased to hear about your experience and do appreciate you taking the time to share a review. Thank you!
★★★★★ 4/5
GoogleThe team at Caxton’s that deals with residential and student letting is very responsive. Will quickly get you in the property and are hands on.
Good team to work with. I have had a good tenant experience this past year.
Iragena · 14 October 2025
Agent replied · 16 April 2026
Thank you for leaving a 5 star review, we do appreciate it and we are pleased that your tenancy experience has been positive and you are happy with the service you received. Warm regards from the Student team.
★★★★★ 5/5
TrustpilotThey keep good track of your money
I recently inherited a commercial property in Gravesend managed by Caxtons. New to this field, one concern was how the rental income and expenditure was managed and accounted for. I need not have worried. Charlotte and her finance team track everything perfectly, which gives me one less thing to worry about.
Roger · 7 April 2026
★★★★★ 5/5
TrustpilotTony Martin was extremely helpful and…
Tony Martin was extremely helpful and professional. Caxton is an amazing management company.
Sylvana · 4 February 2025
Agent replied · 6 June 2026
Hi Sylvana, thank you for your review, Tony will be happy to hear this! Kind regards, Caxtons
★★★★★ 5/5
GoogleMany thanks to Caxtons Residental and especially to Jane. I’d have an wonderful experience and support from the first viewing of the property and now through my renting. Jane is extremely professional, approachable and always kind, and helpful. Thank you so very much.
Valentina · 12 June 2023
Agent replied · 11 June 2024
Dear Valentina, we really appreciate your review and thank you for taking the time to get in touch with us. We hope that you are happy in your new home. Warm regards from the team at Caxtons
★★★★★ 1/5
TrustpilotHorrendous experiences with this…
Horrendous experiences with this company. They are very efficient at collecting money but I have no idea what I am paying for? Broken down walls, what I believe are electrics left bare to the elements, pot holes in the pavements, water gushing down on my path and steps which they claim they cannot see despite the fact it is visible from an overflow pipe. I have gone to their block management team and their Directors and nothing appears to change. I cannot describe the 'quality' of work or levels of rudeness and aggression form their tradespeople. They blocked access to my own home and I ended up having to ring the police. They painted the glass as well as the window frames and brickwork, appeared to do no prep whatsoever. Please do not go near this company. Please don't believe the message they posted after this review. They were made aware of the issue prior to my posting on here and had no problem ignoring me. If only it were possible to leave zero stars which would be a more accurate reflection of Caxtons.
Caroline · 13 February 2024
Agent replied · 10 June 2024
Dear CarolineThank you for bringing this to our attention, we are sorry to hear about this situation. We have spoken to your property manager and he reiterates the suggestion of a meeting to discuss how we can work together to rectify the issues you are facing. Please do get in touch with Nicola Webster on 01474 537733 who is happy to help facilitate this. Thank you, the Caxtons team.
★★★★★ 5/5
TrustpilotExcellent service
Jean Rasho provided an exceptional service when I ws having difficulties with a solicitor regarding the management pack required to sell my property. Jean responded promptly to my email and provided the information needed. Many thanks.
Jayney · 9 October 2025
Agent replied · 25 December 2025
Thank you for taking the time to leave your feedback we do appreciate it as did Jean. Kind regards from the team at Caxtons
★★★★★ 5/5
TrustpilotWe have been working with Caxtons…
We have been working with Caxtons Property Consultants for the past 3 years, we have a great relationship with Paula and the team. .They are professional ,personable and always helpful.Would highly recommend them .
Abby · 20 November 2023
Agent replied · 10 June 2024
Hi Abby, many thanks for leaving a 5 star review, we are really pleased to hear that you are happy with the service you have received. Thank you and warm regards from the team at Caxtons
★★★★★ 5/5
TrustpilotTony Martin is a very efficient…
Tony Martin is a very efficient property manager
Niraj · 6 February 2025
Agent replied · 6 June 2026
Thank you Niraj, we appreciate you taking the time to leave a review for Tony, warm regards from the team at Caxtons
★★★★★ 5/5
TrustpilotHolly at Caxtons was wonderful in…
Holly at Caxtons was wonderful in finding a new tenant for my empty flat.Very efficient and helpful,keeping me informed all the time of what was happening.She secured a new tenant quickly so flat wasnt empty for very long.
Brenda · 3 September 2025
Agent replied · 25 December 2025
Dear Brenda, thank you, we've passed on your review to Holly who is pleased you were happy with the service you received. We appreciate you taking the time to leave a review. Warm regards from the team at Caxtons
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