Caxtons Residential Lettings and Management Canterbury reviews

★★★★★ 1/5

Trustpilot

Hi I own a flat in Bexley Kent

Hi I own a flat in Bexley Kent. I had to commission a report at my own expense to get any reaction from Caxtons regarding rising damp after 12 months of complaining . The builders did two days work in a month and actually made it worse. I couldn’t get any reply to emails or phone calls from the so called property manager . In the end I asked for the builders mobile to deal directly. Two months have now passed and Caxtons are refusing to complete all the work the report highlighted.The manger emailed and has washed his has of the remaining problems blaming the builders. The builders have left all their rubbish in the garden and the quality of work is a poor standard. I emailed the next level of management but I got a pathetic reply saying they would speak to his manager. Nothing changed in a month so I have emailed his boss in the hope that he gives a s!?t. I’ll keep you posted

Colin · 29 January 2023

★★★★★ 5/5

Trustpilot

Holly at Caxtons has been great for the…

Holly at Caxtons has been great for the 3 years I was renting and super helpful with contacts when I went to buy the property, always super polite and lovely when we were in contact and always very happy to help! Thanks for everything :D

Indira · 23 January 2025

★★★★★ 5/5

Google

Fantastic, efficient and professional service from Duncan, Jenny, Beverley and team. I wouldn’t hesitate to recommend Caxtons to any Landlords or Students seeking accommodation.

Nicola · 15 September 2023

★★★★★ 1/5

Trustpilot

Terrible management company

Terrible management company. Didn't inspect premises. Allowed "gardeners" to charge for every two weeks (no evidence for that and really not necessary) for not doing very much at all.

Kerry · 18 July 2025

★★★★★ 5/5

Google

I had a very good experience renting with Caxtons. The leaving process was also very straightforward, and the staff was very professional. Special thanks to Oliver.

Ivana · 12 June 2023

★★★★★ 1/5

Google

I have tried to get information about a commercial property advertised for sale by Caxton's on 3 separate occasions but nobody comes back to me...VERY annoying!

Christine · 15 August 2025

★★★★★ 5/5

Google

Caxtons, and particularly Duncan & Jenny, have been a pleasure to work with over the past 6 years - would thoroughly recommend.

Daniel · 15 September 2023

★★★★★ 5/5

Google

The Caxtons team have been managing our properties for many years. Duncan Reeves heads up a very helpful team who are on top of property issues. We find they look after the landlords interests whilst at the same time treating the student tenants fairly and encouraging us, as landlords, to do the same. Caxtons bring any building issues affecting tenants to our attention in a timely manner for quick resolution.

Bob · 15 September 2023

★★★★★ 5/5

Trustpilot

Insurances

Having used the insurance services of Caxtons for many years, was really glad to have had Sandra guiding us through the process of a large claim for subsidence. Sandra, with the support of her team, dealt with us on a professional level, but with a highly personalized and friendly approach. She shared our desire for a timely solution and stayed in contact with us throughout.

Tom · 28 December 2023

★★★★★ 5/5

Trustpilot

I Have worked with Caxtons for over 30…

I Have worked with Caxtons for over 30 years and found them to be very professional and friendly. I work regularly with Tony Martin on maintenance issues. He is always quick to respond and is efficient in dealing with any problems.

Customer · 7 February 2025

★★★★★ 5/5

Trustpilot

Professional service

I have been a contractor for Caxtons’s for well over 25 years I have found them to be very professional Their block management team and property managers are always on the ball John Sinclair & Tony Martin run a tight team

Nick · 4 February 2025

★★★★★ 5/5

Trustpilot

In praise of good service!

A series of emails across four working days, ending on 14th January, were dealt with very promptly and professionally. As a retired Chartered Surveyor myself, I have direct personal experience of similar matters and thus I know what constitutes good service.

Ian · 4 February 2025

★★★★★ 5/5

Trustpilot

Very well managed

Very well managed. I had a complicated situation to resolve during the surrender of my lease. All Caxtons team, and espacialy Charlotte B. has offered her help knowing this problem was not in Caxtons list of services.

Philippe · 15 March 2025

★★★★★ 5/5

Google

Initially, dealing with Caxtons had been easy and hassle free. However, upon moving into the property it was clear there were some issues that Caxtons had not resolved. One of these issues stemming from a member of staff leaving. Luckily, a very professional, helpful and friendly member of staff - Natalie, was able to offer advice and a resolution to the issues I had. Natalie kept me up to date throughout the process and made it as stress-free as possible. These issues have now been resolved, thanks to Natalie's hard work through Caxtons.

Jodie · 13 June 2018

★★★★★ 5/5

Trustpilot

Very impressed

I needed to sort my Service Account account for another year, shame they do not do Direct Debit as it would then just roll on but that’s another matter. I did not realise at the time I was speaking to Kat Mitchell who had sent my details to me. I needed to pay my first two months and then set up a standing order with my bank for the remaining part of the year. She made this very simple and we were able to sort this very quickly as well as taking my future details for paperless correspondence. I also requested a copy of my previous year’s statement. Given I am hard of hearing she was very patience and clear on all that was required. On completion of this transaction I received receipt of my payment and the statement I requested within minutes. Very pleased and impressed with the efficiency of Kat Mitchell. I must add that whenever I have contacted Caxtons I have always found the same efficiency throughout.

Barbara · 1 August 2022

★★★★★ 5/5

Trustpilot

Wish I could give 6 stars!!!

Amazing!!We have had a leak inside our flat from the above property and we was extremely concerned for further damage due to Caxtons being closed on weekends but thankfully our maintenance manager, Keenan has decided to work during his own time. Keenan has kept us in the loop and sourced a contractor to attend.If this was not enough, Keenan decided to come to meet us and the contractor at our house, went to the above property to arrange for the contractor to enter and the contractor fixed the leaking pipe.Being a single father I was worried about costs of repairs due to living on a single income and the whole situation was very overwhelming but to my surprise Keenan decided to pay the contractor out of his own back pocket and have my ceiling repainted!!Keenan, you have a very beautiful soul and I am forever grateful for your kind gesture and once I am back up on my feet I would love to repay you,Thank you, thank you, thank you!!

Matt · 31 July 2022

★★★★★ 5/5

Trustpilot

5/5 for Kenan

Recently over the last 6 months, we have had the pleasure of dealing with Kenan Necci for our maintenance needs,It has been an uphill climb for him due to the ever so demanding residents and lack of service prior to him starting but we collective wanted to show our appreciation for the hard work, out of hours calls and emails and consistent effort provided by Kenan,I hope the managers/owners of Caxtons see what an amazing and professional young man they have representing them,Very happy with the service

Sarah · 18 July 2022

★★★★★ 5/5

Trustpilot

Sarah was helpful with any questions I…

Sarah was helpful with any questions I had to ask and was very supportive. Overall she was lovely to work with :) and made the experience moving home easier.

J · 14 November 2022

★★★★★ 5/5

Trustpilot

Efficiency at its best

Caxtons has been managing my property portfoilo for almost 5 years. They have always been very competent and meticulous in handling matters when they arise. I highly recommend them. Georgia Harden, in particular, is very astute and efficient. She is also very knowledgeable; her explanations to me to some property issues, I have just had, are very clear and always gives me clarity.

Al · 17 December 2023

★★★★★ 1/5

Trustpilot

Awful company no respect for autistic people in distress

Awful company!Issues with my flat block alarms always going off and no one comes to switch them off in a timely professional manner, leaving it raining out for days before someone can be bothered to attend tp turn it off, I called today at 2pm to report the loud alarm ringing my ears, the logged it but no one came out the day got later so I followed up with a call who said they will be our tomorrow, in mean time I'm left to listen to this noise where I am located on the side of the block near the entrance where the already system is I can hear it loudly and I'm forced to close all my windows on a warm day and evening, I know this noise will go on through the night time I can hear it loudly from the bedroom it will keep me up all night and distress me I explained I was autistic and had sound sensory issues and will cause me issues through the night, no cares was given to that when tried to sympathise with them they took a patronising approach to me and made me feel like crap and not taken seriously, they make me feel like I'm only one reporting it when it's a clear problem, even if I wasn't autistic no one should be left to lose sleep over alarm not being turned off by a company between the security company and caxtons block management they are useless and unhelpful each time I call about this on going issue, I wouldn't touch caxtons with a 10ft barge pole honestly, they don't care about anyone else's home life being ruined let alone the effects it has on someone with autism, sound sensory issues, ADD and ADHD, I feel helpless because of cactons and in for a rough night with no sleep and plenty of distress. If you have a chance to keep clear of Caxtons on any level I would stay well clear.

Damon · 30 June 2022

★★★★★ 5/5

Trustpilot

We got the result needed in disposal of…

We got the result needed in disposal of our 3 commercial properties. It was a probate sale, and so a little tricky but we obtained fairly quick sales at values in excess of those originally anticipated.

Mario · 12 March 2025

★★★★★ 1/5

Google

If you’re looking to rent, I would avoid if you have any choice in the matter. The letting agents, Debbie Pennell and Pat Gore are unprofessional and outright rude. The service is disgraceful, unless you’re a landlord it seems from reading other reviews, that speaks for itself. I’m response to Caxton: I have already contacted the office and my original complaint was met with a shockingly defensive and rude response. It seems there is a culture of this in the company. My complaint was not acknowledged or addressed and instead I was told to send an email. I did this and was met with further excuses and argumentative words. Was not worth my time quite frankly.

Riina · 12 June 2022

★★★★★ 1/5

Google

Honestly the most stressful experience in my whole life. Caxton's employees attempted to guilt trip me into agree a tenancy to a house I couldn't afford anymore. Then shared information about me to other clients to attempt to turn them against me. Let alone in the end them threatening me without my knowledge behind my back emailing the other tenants that I had original agreed to live with. We dealt with an individual named Pili, she was completely hostile to us when viewing a property, gave no details to the house we viewed and forced us to ask for details thats would normally be given immediately. She even allowed us to view a property while a tenant was still inside without giving him 24hours of notice. If your a STUDENT I urge you to NOT DEAL with this company, they will treat you like an inferior human then try to do anything they can in their power to get a deal across the line.

Scott · 12 June 2022

★★★★★ 1/5

Google

The most horrific letting agency i've ever came across!! They will threaten you, lead conversations about you behind your back! Let alone how rude, unprofessional and toxic they are! The lady we dealt with, called Pili, was guilt-tripping and gaslighting us, when we were making genuine requests to find a property that suits our price range! Let alone how condescending she was when we found a property. We felt horrible after our first viewing that we didn't want to come for a second one! STUDENTS STAY AWAY, don't rent with them even if they offer you an apartment for free! IT'S NOT WORTH IT!

Mima · 12 June 2022