Every review we hold for the Canford Heath office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleReceived a wonderful service from Becky and the team on renting out our property. Everything ran smoothly and quickly, we are extremely happy to have them looking after our property for us.PositiveResponsiveness, Quality, Professionalism
Susan · 25 August 2022
Agent replied · 6 July 2023
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI recently contacted the Canford Heath branch enquiring about rental properties on behalf of a friend who is thinking of moving to the area. I spoke to a lovely young lady called Olivia who was so easy to talk to and even though she told me she was new to the team she was able to answer my queries very capably. If and when my friend makes her decision to move, I will certainly be making sure she gets in touch with Palmer Snell. Thank you again for your time and help Olivia !
Catherine · 8 November 2022
Agent replied · 6 July 2023
Thank you for your superb 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBen, Charlotte and team were fantastic and communication was excellent. Would also recommend their in house mortgage advisor Darren who literally did all the hard work mortgage wise. Would 100% use again
David · 8 November 2022
Agent replied · 6 July 2023
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe were shown a property by Zak Ealey, he was super professional and friendly. He didn’t rush us and gave us plenty time to look around. By far the friendliest state agent we met so far.
Emilio · 14 April 2025
Agent replied · 24 August 2024
Thank you for your terrific 5* review Emilio. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe are very pleased with the effiency we received from Palmer Snell Letting Agency. I’d like to thank Beckie the senior negotiator and Glen the branch manager. They’ve been a real help in finding us our first home. Would definitely recommend.
Jordan · 6 July 2021
Agent replied · 6 July 2023
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleI would like to thank Glen & his team for all their help & advise regarding my property portfolio which is managed very successfully and professionally by the team
You are your team really do care nothing is to much trouble for you
Thanks again
Neil · 6 July 2020
Agent replied · 6 July 2023
It is wonderful to read your 5* review! I will make sure your kind comments are passed to our local team. Best wishes, Scott.
★★★★★ 5/5
GoogleWe rented a property with the help of Kieran, the service was great, always super fast to respond and actioned everything requested at super fast pace!
Very happy with the service and would 100% recommend to others.
Aidan · 26 March 2025
Agent replied · 14 April 2026
Many thanks Aidan for your outstanding recommendation, 5* review and your generous comments. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleVery helpful, professional and friendly from start to finish. The renting process was made very easy, Beckie was fantastic - Thank you! We will be working with Palmer Snell again, and highly recommended to others looking for a local estate agent.PositiveResponsiveness, Quality, Professionalism, Value
Anastasia · 25 August 2020
Agent replied · 6 July 2023
Thank you for your 5* review and kind comments. Your review will be made know to our local team and their Regional Director. Best wishes, Scott @ Customer Relations.
★★★★★ 1/5
Googlethe worst agency and plus it is impoosible to describe this land lady as human, how can she repair the feelings of my little son, also the precious time for himself to start the first time school in UK. Maybe he won't ve able to reach deadline. it's on you landlady.
Why wouldNt you said 'no' we dont Want you as tenant 'İn the first place?' For 2 weeks we didnt look for any property because we trusted you. Such a shame of you.
Saré · 9 September 2022
Agent replied · 6 July 2023
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe were lucky enough to have Kieran Uphill help us find our home. He worked hard to make the process as quick and easy as possible. Thank you so much for all you did Kieran!
Tayler · 14 April 2025
Agent replied · 14 April 2026
Thank you for taking the time to share your experience and for your wonderful 5* review Tayler! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat service from Kieran, Libery and Glen. Excellent communication as they got us moved into our new place!
Felicity · 14 October 2025
Agent replied · 14 April 2026
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleCharlotte was really helpful throughout the whole experience of finding me a property and keeping me updated!! Thank you so much Charlotte, wishing you all the best for the future.
Jasmine · 8 November 2022
Agent replied · 6 July 2023
Thank you Jasmine so much for your kind words! - Best Wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleWe have had a great experience with Liberty and Kieren, they have both been so friendly and helpful. Thank you 😊 …
Emma · 30 August 2025
Agent replied · 2 September 2025
Thank you so much for your kind words! We are thrilled to hear that Liberty and Kieren provided excellent service. It is always our goal to be friendly and helpful to all our customers. Thank you for choosing us! 😊 Kind regards, Maggie, Customer Relations. …
★★★★★ 5/5
GoogleWonderful service and help from Liberty throughout the whole process from viewings all the way through to key handovers. Highly recommend and very grateful!
Michael · 9 August 2025
Agent replied · 14 April 2026
Thank you for your glowing review! It was our pleasure to assist you every step of the way. We appreciate your recommendation and are grateful for the opportunity to work with you. #teamLiberty #exceptionalservice
Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleMy wife and I recently moved into a rental property. Highly recommend talking Jessica Bell from Palmer Snell. She helped us with all the queries we had. Thank you, Jessica, for doing fantastic job
Alexei · 14 April 2025
Agent replied · 24 August 2024
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotGOOGLE REVIEW OF PALMER SNELL WHICH HAS…
GOOGLE REVIEW OF PALMER SNELL WHICH HAS HAS NOW BEEN REMOVED BY PALMER SMELL ;)
Anthony · 18 July 2026
★★★★★ 5/5
TrustpilotQuick un stressful & professional
After using palmer snell to set up my accommodation for rental after a recommendation from a member of my family I couldn’t be more happier it was quick easy and un stressful thanks to Hayley and Oliver for helping me along the way and also handled everything with professionalism & left me feeling confident that it’s in safe hands Thanks again !!
Seb · 4 October 2022
★★★★★ 5/5
GoogleFantastic Sales Team, Charlotte was fantastic in selling our property. They are a new team but very pro active and fantastic with keeping us updated with our sale throughout!
Holly · 8 November 2022
Agent replied · 6 July 2023
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotThank you Ashton
Ashton Wylie at the Wells branch was brilliant, very helpful, great service and nothing was ever to much trouble. Thank you.
Wendy · 4 June 2026
★★★★★ 5/5
GoogleWe are so pleased with the service we are receiving from Darren Gough and his colleagues at Palmer-Snell! They pulled out all the stops and we have received an offer at the asking price for our lovely house within 3 days! Darren has also been so helpful with helping us find a solicitor and offering brilliant advice about all aspects of our move!
The pictures they had taken of our house were of a very high quality and they worked quickly in getting us onto the market and making sure we had lots of viewings too! All for a reasonable price - they all work so hard and they are very friendly!
Ask for Darren Gough at Palmer-Snell when you’re looking for a valuation/to put your house on the market! You won’t be sorry, they are an amazing, friendly team!
Charlotte · 6 July 2022
Agent replied · 6 July 2023
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe Canford heath team are very professional and helpful. I walked in, to get a valuation and Olivia was so welcoming. It was so quick and easy! Would recommend!
Jordan · 9 October 2022
Agent replied · 6 July 2023
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleRecently bought a property through the canford heath branch and the service has been excellent. I mainly dealt with Sam who was very professional and always willing to answer any of my queries, going above and beyond. Will be sure to recommend.
Sophie · 6 July 2020
Agent replied · 6 July 2023
Thank you Sophie for the great 5* review and recommendation. Best wishes, Lucy
★★★★★ 5/5
GoogleVery professional. Beckie is very good in responding without delay and kept us updated constantly with an effective communication throughout.
Efficient in liaising and would give five stars for service.
Mkb · 6 July 2022
Agent replied · 6 July 2023
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
Google“Deborah,”(palmer snell)our real estate agent, made the house hunting process a breeze.Her assistance was invaluable, ensuring a smooth and easy experience.Deborah's guidance and expertise were instrumental in finding our dream home.I highly recommend her services to anyone in search of a dedicated agent. Thank you, Deborah, for your exceptional help in securing our new home!
Bikshapathi · 14 April 2024
Agent replied · 24 August 2024
bikshapathi Jilla thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
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