Palmer Snell Canford Heath reviews

★★★★★ 5/5

Trustpilot

Thank you Ashton

Ashton Wylie at the Wells branch was brilliant, very helpful, great service and nothing was ever to much trouble. Thank you.

Wendy · 4 June 2026

★★★★★ 5/5

Google

The Canford heath team are very professional and helpful. I walked in, to get a valuation and Olivia was so welcoming. It was so quick and easy! Would recommend!

Jordan · 9 October 2022

★★★★★ 5/5

Google

Recently bought a property through the canford heath branch and the service has been excellent. I mainly dealt with Sam who was very professional and always willing to answer any of my queries, going above and beyond. Will be sure to recommend.

Sophie · 6 July 2020

★★★★★ 5/5

Trustpilot

Palmer Snell, represented by Katie M and Tom T; HIGHLY RECOMMENDED!!

A professional but friendly, and an easy but efficiently confident experience received from Palmer Snell and Katie M. This was for a 3-bed property for myself and 2 children, and I had been looking for a place to rent for 3 months beforehand; a surprisingly challenging experience until, I was contacted by them. Palmer Snell were really prompt at answering correspondence, booking viewings, and just progressing the experience more generally. Given the state of the current rental market (that there are very few private rentals available in the Radstock area and its 25-mile radius), being prompt was key. They kindly offered financial advice (where I answered the offer with, yes, I’d like it), including advising of the zero-deposit scheme which I’d never heard of before, and hadn’t been informed of by the multiple other lettings agencies I’d engaged with previously. This made financial sense for my particular circumstances, and so this was a good outcome therefore achieved by Palmer Snell. I was also advised about contents insurance by Katie M; not in a pushy way, but rather in a way of supporting me with all my lettings needs, with an open offer to discuss further, should I have questions or general concerns. A final bit of good feedback for them is that they were flexible with moving in dates to suit my preference, even though they would have been within their rights to not give much of a choice. They made sure the move in date was focused on home hunter/my convenience, rather than just picking a fixed date, that best suited themselves; this was much appreciated. I would definitely recommend Palmer Snell as a first-choice lettings agency, and Katie M, (who I had most dealings with), as a first-choice lettings agent.

Natasha · 28 August 2024

★★★★★ 5/5

Google

Very professional. Beckie is very good in responding without delay and kept us updated constantly with an effective communication throughout. Efficient in liaising and would give five stars for service.

Mkb · 6 July 2022

★★★★★ 5/5

Google

“Deborah,”(palmer snell)our real estate agent, made the house hunting process a breeze.Her assistance was invaluable, ensuring a smooth and easy experience.Deborah's guidance and expertise were instrumental in finding our dream home.I highly recommend her services to anyone in search of a dedicated agent. Thank you, Deborah, for your exceptional help in securing our new home!

Bikshapathi · 14 April 2024

★★★★★ 1/5

Trustpilot

rejected a house viewing !!!!!

upon seeing a house to rent in the bournemouth area , we asked for a viewing , only to be told that we needed to move in straight away we said we could do a 6 week turnaround by giving a notice to our current landlord ... but we were told we cant even have a viewing due to this , i believe this wasnt there call to make and at least give us the opportunity to view and discuss . and not only this they didnt even ask if we would like to stay in touch for future properties , its a disgrace as we both earn really good money and would have been perfect for this property , so im deeply upset that they feel its ok to play god and decide what we can and cannot look at , and put a case over for . good luck to anyone using this horrible company .

Carl · 14 August 2024

★★★★★ 5/5

Google

what an excellent team they were so supportive and proactive with my recent purchase. It was so nice to have someone to speak to and give reassurance Mike Taylor - Poole

Mike · 14 April 2025

★★★★★ 5/5

Google

Had a valuation done by Zak yesterday. Was very thorough and explained all of the details clearly. He had a neat sense of humour which added to the experience. Top Guy.

Sam · 14 April 2025

★★★★★ 5/5

Google

Beckie and the team were very accommodating to our slightly abnormal rental requirements. All emails and phone calls were responded to efficiently and professionally. I would recommend to my friends and family. Thanks againPositiveResponsiveness, Professionalism

Briony · 25 August 2021

★★★★★ 5/5

Google

After a long tedious journey we finally got our property Darren and Charlotte were amazing throughout. Regularly updating and checking up along with supporting us throughout. Recommend them highly.

Jasmine · 6 July 2022

★★★★★ 1/5

Trustpilot

Disappointing!

Sadly, our experience of selling a house with the Weymouth Branch of Palmer Snell (February - July 2024) was not a positive one. Initial contact was promising, however, we were not living in the house we were selling as it was my mother's house so we needed good communication to know what was happening or as it transpired was NOT happening. An offer was secured and accepted early on which was positive but after 7 days there was still no Memorandum of Sale (MOS). When I called to check where it was I was advised that unfortunately the buyer's buyers had dropped out, therefore leaving them unable to proceed. The MOS for this sale did arrive though a couple of days later via email, along with the FOR SALE sign going up outside the house... apparently, neither could be stopped once requested regardless of the fact that the sale was not happening! In May a cash offer was accepted on the understanding that the process kept moving. We were asked to take the house off the market which we did. When I called at the end of June to check when we would be exchanging, I was advised that there was no survey booked, no searches done & it was apparent that the buyer's were still deciding whether or not to buy the house! I do not feel that our best interest was considered at any point & it felt as if they were representing the buyers. Communication was poor, not keeping us up to date with what was happening. We served the 4 weeks notice & have parted ways with our house not sold & have started again with 6 months completely wasted. I have seen positive reviews but for us it was a very negative experience.

Lynn · 5 August 2024

★★★★★ 5/5

Google

Zac Ealey showed me around a property on princess road. Very honest knowledge and likeable and even had a sense of humour which seems to be a rarity in agents!

Sally · 14 April 2025

★★★★★ 1/5

Trustpilot

Incompetent and Unprofessional - Avoid This Agency

Our experience with this real estate agency has been absolutely terrible. Despite providing all our details, including the fact that we have two children, we were invited to view a house in Poole. With only one day's notice, we made a seven-hour drive from Liverpool to Poole. We liked the house, but it did not have a garden, so we recommended it to a couple of our friends, also from Liverpool, who will be moving to Poole with us at the end of August. Our friends immediately came to see the house. After they returned to Liverpool, the agency informed them that the owner does not accept children. This crucial information should have been communicated to us and our friends from the beginning. The whole process was a complete waste of time, resources, and effort for both families. The situation was handled in an utterly inefficient and unprofessional manner. I strongly advise against using this agency to avoid similar frustrations. This level of incompetence and lack of basic communication is unacceptable.

Giorgia · 23 July 2024

★★★★★ 5/5

Google

The team at Palmer Snell have been Incredibly professional and welcoming, and helpful during the whole process of renting a property. Unlike some other letting agents they did not shrug me off due to me still being a student and found me a lovely rental property that fit my budget. they expedited the paperwork for me and had me in my new flat within 2 weeks of walking through their front door. Would absolutely use again.

Owen · 6 July 2022

★★★★★ 5/5

Google

Liberty Lovell and Kieran uphill have been great help

Lakshman · 14 November 2025

★★★★★ 5/5

Google

Having rented my property with Palmer Snell in Canford Heath for the past four years, I have been very impressed with their attention to detail and professionalism in dealing with any issues that have arisen and vetting suitable tenants when required. Ms Beckie Gait stands out in particular with her charming personality and understanding of the rental market. I am very happy with the service offered and would highly recommend them to anyone who is looking for complete management of their rental property.PositiveProfessionalism

Sean · 24 October 2021

★★★★★ 5/5

Google

Matt and Beckie have been brilliant from the very first phone call. Very good at explaining each step and the process to us. Very responsive to any messages that were left almost instantly got back to us each time. I would highly recommend to anyone looking for a new property. Felt like we were not just customers but treated as real people which can’t be said for some other companies. You are both a credit to Palmer SnellPositiveResponsiveness, Quality, Professionalism

Lewis · 24 October 2021

★★★★★ 1/5

Trustpilot

Palmer Snell in Taunton is an…

Palmer Snell in Taunton is an absolutely dreadful letting agent. When they are organising the contract ok, however when it comes to issues with the property such as heating not working leaks, water ingress, cooker not working and dangerous and many other issues, things DONT get dealt with.Weeks without heating or hot water, nothing done repairs promised and don't happen.Absolutely useless Letting agent

Christine · 15 December 2021

★★★★★ 5/5

Trustpilot

I recently rented a flat with Palmer…

I recently rented a flat with Palmer Snell in Bournemouth. Normally finding the right place and moving can be challenging. However, this was not the case with Palmer Snell. Kayleigh was fantastic from the start arranging the viewing considering my availability and making sure my move went smoothly. I would highly recommend this agency. Thank you:)

BM · 27 October 2022

★★★★★ 5/5

Google

Very helpful . Highly recommend.

Minh · 14 December 2025

★★★★★ 5/5

Google

Friendly and helpful staff especially Glen Ricketts who went the extra mile to help resolved issues and problems to everyone satisfaction. Would recommend this agency for their excellent servicePositiveResponsiveness, Quality, Professionalism, Value

Elizabeth · 25 August 2021

★★★★★ 5/5

Google

I received an EXCELLENT service from Beckie Gait based at the Canford Heath office when I needed to find a new letting agent. It was Beckie's professionalism, knowledge and understanding that led me to choose Palmer Snell over others. This followed a bad experience with another local agent and tenant that ended in my terminating both their contracts. Beckie's conscientous and dedicated approach gave me the confidence I needed in making my choice. Her adminstration and communication skills were outstanding in keeping me informed and up-to-date at all times (a very rare skill these days!).PositiveResponsiveness, Quality, Professionalism, Value

Paula · 25 August 2021

★★★★★ 5/5

Google

My wife and I were extremely impressed with the prompt visit to our flat to review the property and advise us on the letting requirements and likely rental. Having decided to proceed with Palmer Snell Lettings, Adastral Square, Beckie had interviewed the prospective tenants, obtained financial and suitability references, and arranged the tenancy and relative paperwork, which we signed, all within 3 days. Her professionalism and efficiency was outstanding. We could not have wished for better attention and we hope that Beckie will continue to look after our requirements in the future.PositiveProfessionalism

Mike · 25 August 2021